New York Pizza in Wijk 11 Bergschenhoek

Delivery consistently late to the point I have to pick up my own pizza. Not worth the money.

I ordered pizza over two hours ago. The website says it's been delivered, but I haven't received anything. I tried contacting the restaurant, but they don't answer. After calling several times, they even hang up.

Food arrives late and cold, with an average wait time of one hour.

On October 11th, I ordered pizzas from New York Pizza Bergschenhoek. I had to wait over two hours and called twice. The first time, they said: "The pizza is going in the oven now." The second time (after over an hour and a half): "They're coming now." Nonsense! I ended up cycling to the location and ran into the delivery driver on the way. I filed a complaint online, and the response was that it would be forwarded to the location and that they would contact me. I'm still waiting, and it's now October 30th. I strongly advise against ordering from here!

Food came over an hour and a half late, and the veggie pizza that we ordered because we are VEGETARIAN came with chicken Being busy is one thing, but completely messing up a vegetarian pizza is another.

For the second time, it was over two hours late, with no message or anything! The phone wasn't answered. We were sitting there with three small children, waiting for Pete's Snot after a hard day's work. After much frustration, we ordered elsewhere. And just as it was about to be delivered, the delivery driver from NY Pizza showed up, and they sent him away again. All due respect for staff shortages, etc. But then block the order option and CALL YOUR CUSTOMERS!

Ordered another pizza today at 5:50 PM. Normally I'm very satisfied, but this time I'm not. By 7:00 PM, nothing had been delivered. We called, but no one answered. It took until 7:30 PM before someone finally answered. We were told someone would be there in a few minutes. Then they hung up. It was true that the delivery driver would be there within a few minutes; he couldn't find the address. The pizza was lukewarm, of course, but we were so hungry we just ate it.

The pizzas are okay (5.5/10), but more than once I had to wait two hours. If you're craving pizza right now, don't go to New York Pizza. Sad.

I placed an order today at 6:30 PM. Around 7:50 PM, my friend politely called to ask where the order was. They said it was busy, but that the pizzas were now going into the oven and would be delivered soon. The pizzas finally arrived at 8:20 PM – almost two hours after ordering. I decided to call the location. When I explained that we'd waited two hours, the response I got was: "Yeah, nothing I can do about it." When I said I would leave a review about it, I was literally told: "You should do that, bye bye" – after which the call was disconnected. Such customer unfriendliness, on top of the long wait, is reason enough for me not to order from them again.

Good and fast service. Very good quality, and delicious pizzas. Very friendly delivery man.

Food is often fine, usually a bit cold. Always delivered way too late, the app indicates that the order has been completed but sometimes it arrives an hour later than indicated. The phone is then completely ignored unless they need to reach you, then it does.

Ordered, waited 2 hours - still no pizza. Tried calling but they didn't answer…

It's been two hours since my order and the food still hasn't arrived. The phone is not answered. This is the last time I order from here. I hope I get my money back for this outrageous service and ruining my mood.

i didn't have a fork with my lava cake and now it's not a lava cake anymore. what a shame that we live in a society these days where you don't get forks with your lava cakes anymore

Super fast, but if you want to make your kidneys last longer I'll look for another store, I've eaten a lot of pizzas in my life, but never as salty as this one...

Poor quality chicken nuggets don't even look like cold chicken nuggets

Ordered a good to go and came to pick it up at a quarter past 9, the pizza I got was stone cold when I said something about it I got another pizza also cold, furthermore they are very rude I did not take any pizza with me, do not get pizza from here kind regards Roos

Very tasty pizza’s and I highly recommend the Garlic bread. But there’s 2 times inflation.

Pick up the goddamn phone. After 2 hours still no pizza received while home delivery says "almost with you". Called more than 7 times and no one answers that fking phone. Do your job. In any case never order here again. All bullshit

Have ordered here several times via the website, always on time or earlier and hot. Good pizzas and friendly delivery people!

The delivery drivers drive like idiots. Just April 12, just after 8 p.m., I almost got hit with my daughter who was cycling next to me, I was overtaken on the right, this delivery person apparently doesn't know priority rules, shark teeth on the road and I just gave extra gas and narrowly missed... too bad I couldn't see the license plate properly, what an idiot on 2 wheels

Great food, they arrived quickly too

Something went wrong with home delivery. This was immediately picked up and resolved by the Newyork pizza employees! Super nice and incredibly friendly!

I placed an order at 5:06 PM for 6:30 PM, living 9 minutes by bike (normal bike) distance according to Google Maps. Delivery will be made at 6:54 PM!?

One of the worst restaurants in this region. Ordered a few times. Always too late when you call they say standard delivery person on the way then you have to wait at least half an hour. Really ridiculous service!

Tasty pizza, but they always deliver it 2 hours later or it doesn't arrive, but they say on the website that it has been delivered.

Ordered a large pizza with Garlic Sauce at 5:00 PM. Hours later the cold pizza arrived without sauce. Called and they offered a new pizza with sauce. They just forgot to pass this on to the kitchen so nothing came. After an hour I called again and ordered the pizza again without bacon. Finally received the pizza with sauce at 7:00 PM. Of course with bacon (sigh). We were not offered any compensation for the inconvenience. Hence this review.

Just don't answer, you have paid, you don't get a pizza, but you can order it delivered at home, what a hassle

Bad! Waited 2 hours! Called! And delivered cold!

Ordered a pizza at a quarter past 6 and at 9 o'clock they arrived with two cold pizzas. Maybe it's better to close the store because you're a mockery. Pizzas were immediately thrown into the trash and we ate junk from the Christmas package, which undoubtedly tastes better than what you offer. 2.7 stars and that is an achievement being New York, I think you have the lowest number of stars of all branches. Well done, keep it up. I also reported this to the franchise because this is of course not an advertisement for a great company. This has happened several times now and it's just getting a bit sad, there's even a joke around here that the pizzas really have to come from New York.

Tasty pizzas, but quite greasy. And it turns out to be completely impossible to deliver on time. Unfortunately, this is not incidental. Two years later, unfortunately nothing has changed. Delivery times are not in order.

Ordered two pizzas on November 9. After just under two hours, we received two cold pizzas. Fortunately* the operator apologized and suggested they bring two new ones. Ultimately, we would get two free pizzas next time. Today I called for these pizzas. But you guessed it, no pizzas but were offered a 25% discount. The pizzas from Domino just now were delicious. Greetings and never again Newyorkpizza.nl Sander Z

Very small portion for the potato of 5.49, despite delivery nearby (2 streets), it was limp and lukewarm, the same for the chicken nuggets, lukewarm and limp, no more for me..

Ordered pizzas at 5pm and requested delivery at 7pm. Pizzas go out at 7pm "on the way" finally arrive at 7:45pm, cold!!!!!!! Calling, a paltry apology, no initiative whatsoever for a solution. Demanded new pizzas, which arrived after more than 45 minutes, they were warm. In terms of quality, the pizzas are very mediocre, tough, with scant toppings.

What a disgusting pizza I ate at your place, never had something so bad in my entire life, I'm 56. Also looked like an adolescent playground in Bergschenhoek.

Very long wait and lukewarm concerned. 4 cheeses seemed to be almost gone

For the umpteenth time we had to wait 2 hours for 2 pizzas, a bit of a delay, okay, but this is really ridiculous

They deliver the wrong thing, I get something I didn't order and I don't get what I did order. The only positive thing was that the woman on the phone apologized politely. But later what I ordered was delivered, but cold and very late.

My pizza was delivered late, but I received a very friendly apology from the employee on the phone. A B&J's ice cream was added as compensation, very sweet.

Ordered a simple margherita pizza at 6:32 PM, it would be delivered at 7:18 PM. Order was already completed. They finally arrived more than half an hour later. Living 5 minutes by bike from the village.

Its so nice delicious pizza with Delevery service , what better right ! Just sitting at home and it delivered to you hot and warm. Special thank for the sweet worker who advised me to try mayonnaise with pizza perfect its very good i didn’t though its work but its yumy so thank you . I wish if there some tables to eat in .

Crunchy thin crust 30 cm Margherita ordered via the app. Normal mozzarella gone, buffalo mozzarella doubled up. Pizza turns out to be a Frisbee, with virtually no topping and largely burnt. In short, not edible. Called, but the manager didn't feel like lifting a finger. It was my fault that I left out the mozzarella because it made the pizza burnt and dry. It wasn't important that I was dissatisfied with the end result. A new pizza could just be made, but I had to pick it up myself, because they didn't want to have to pay double for a pizza that had already been delivered. Well, you've lost a customer here.

Ridiculous prices for mediocre food

Super delicious pizza, Delivery people are very nice 🥰

We had to throw away ice creams. It had already been thawed once. No taste, ice crystals and Ben and Jerry's is unworthy of that. First reported to NY pizza, but heard nothing again

I see a lot of complaints about delivery times, they should restructure this. I didn't have any problems with the above because I always ordered locally, because the NYP branch affiliated with my zip code is worthless. The pizzas are delicious and the staff friendly. And what is completely a plus point...I saw that the staff uses gloves when preparing the pizzas, in other branches this is not a must🥴

The worst New York pizza in the Netherlands. How can your pizza be burnt in a set oven???? And laugh behind your back. Sad pathetic intention!

I literally live 5 minutes from this place and they still can't manage to have the order arrive an hour later. It's really not normal, I don't have food delivered here.

Then you wait 2 hours for your pizza, and they can't even cut it.

This is the 3rd time that the delivery is late (>30 minutes) or that they say they made the pizza wrong. Ordered pizza at 5 p.m. - delivery was supposed to be at 6 p.m. and called at 6:30 p.m. Then they say that they are now putting the pizza in the oven because they did something wrong. Incredibly bad, unfortunately there is no improvement and we will not order anymore. I also advise against the other if you want to get your food on time.

Always take about 2.5/3 hours to get a pizza. When app says “delivered” I rang and they said the pizza was still in the oven.

More than just great pizza, everyone is happy here. Will order here more often.

Ik werd heel goed geholpen. Ik was om 20.15 uur. Prima personeel, vriendelijk. 10 punten.

Taste is okey but time to waiting is too long .I order garlic sause and I get sweet chili and barbecue .Second time they make a mistake....

Jestem w szoku czytając te opinie. Dla mnie najlepsza pizza jaką jadłam będąc w tym kraju. Przydałaby się możliwość edycji składników, biała cebula do wyboru i delikatna zmiana dodatków. Ale dla mnie moja ulubiona pizzeria ❤️

The pizza was good and staff were great.

Erg aardig personeel en snelle bezorging. De pizza's zijn ook megalekker. De beste in de regio.

Mijn bestelling via Ubereats wordt iedere x geannuleerd vandaar de -1. Vervolgens maar even langs de winkel gereden en het was heerlijk!

Erg lekkere pizza ze maken wat je wilt. Alleen is de prijs door het dak gestegen.. dus voor mij te duur geworden

Was echt verslaafd aan de pizza,s van 5 euro maar het is niet te vreten meer zoveel olie te ranzig voor woorden kan geen eens de pizza scheuren. Enige wak hiervan krijg is buikpijn. Heel jammer maar het zou wel komen door de werknemers van gemiddeld 16 jaar

Vriendelijk personeel en een vlotte service. Ik had een Spicy Thai Chicken pizza en deze is goed bevallen.

Jammer dat het zolang duurde voor de pizza's klaar waren ( 45 min.) Veel te druk en maar 1 oven aan. Ze waren wel lekker.😋

Net weer eens pizza besteld. Was zoals gewoonlijk heerlijk. Helaas miste de kleine man zijn speeltje bij zijn funnymeal maar na een belletje kreeg hij er zelfs 2. Namens onze kleine man alsnog bedankt

Heerlijke Vega pizza's!!! Ze zijn echt super lekker man! Dankjewel.

Pizza afgehaald. Snel afgekoeld

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