PLUK Amsterdam in Grachtengordel-West

We asked for eggs benedict for breakfast, but they couldn't bring it for 1.5 hours, then they said they made a mistake and made us wait another 30 minutes. Two tables that came after us had already eaten and left in that time. They also make you carry the food. My Turkish friends, definitely don't choose this place.

TikTok hype. Not worth it at all. The videos on TikTok are very misleading. The staff is very unfriendly.

Amazing you know why the best brownie ever full of taste inside, just perfect!! Friendly staff I could work there and learn as well to also very positve staff ;) I love to come here sometimes to chill and the best smoothies ever!! Thanks charlie’s Angels of Amsterdam 🤗

Very charming place with good food and coffee. And the staff were friendly! :)

Large portions, nice flavors, clean

we spent 1 hour there, mostly watched the staff working. she was not hygienic at all. she kept touching her phone, and then the cakes/fruits. she was not welcoming or with a smile at all. it was also very cold inside.

I went out to buy two sandwiches and two coffees. Since I'm not from here, there was a language barrier, but as a tourist town, the least the girl should have done was try to understand the customer's wishes. I wanted everything to take away, she served me the coffees, but one had a lid and the other didn't, and she didn't want to exchange them. Thanks to the guy at the stall who understood me and resolved the issue, in the end I wanted to buy two sandwiches, but she only sold me one. I don't know if you're the owner, but it seems to me you're in the wrong place. I'll buy my snacks somewhere else where they care about understanding foreigners. Nothing personal.

Pluk is a really lovely place for breakfast. The atmosphere is cozy and beautifully designed, and everything we ordered was great: two Big Cappuccinos, a Cinnamon Roll, and an Apple Tart that was delicious. Overall, the food and vibe were spot-on. What brought the experience down was the service at the counter. The person who attended us didn’t say hello, didn’t smile, and had a rather cold, unwelcoming attitude. In a place this nice, a simple smile would make a huge difference and make guests feel much more comfortable. That’s why I can’t give it 5 stars. The place deserves it, but service matters!

I used to love this place, but oh god the service becoming so so bad and they need to do something about it!! They often get the wrong order, they often bring you sth else than what you actually ordered. They don’t apologies when they do that, and when you ask them to correct it, they act angry or like you’re the one who did the mistake not them!! That’s a pity as this place was one of my favourites in Amsterdam:(

The only reason I’m giving 3 stars is because the food itself was nice. However, we paid 50€ for two small coffees, a piece of pumpkin loaf, an egg-and-vegetable sandwich, and a slice of toast with avocado and a poached egg — definitely overpriced for what we received. You’re handed your drinks on a tray and expected to carry them up very tiny, steep stairs to find a table. Once upstairs, several tables still had dirty dishes on them, and everything felt extremely cramped. The waiter came up shouting people’s names or plates to deliver food and kept giving orders to the wrong tables, which made the whole experience feel chaotic. On top of that, the music was so loud we could barely talk, and the space felt overcrowded. Overall, it was a disappointing experience for what we hoped would be a relaxed, chilled breakfast.

The food is really not worth the price. I told them several times that I can’t eat my eggs undercooked, they said okay, but still served them half-cooked. The coffee was average and very cold. Overall, it was not a good experience

Extremely disappointing. Should have trusted the reviews and not the influencer content. Got this sad looking pumpkin spiced latte which taste like a watery chai, hardly any flavouring. Wouldn’t recommend.

It used to be one of my favourite places in Amsterdam, but I have the feeling that during the last years the service is not so friendly anymore and a lot of times it’s too crowdy which makes the atmosphere less welcoming.

Extremely good and trendy food, incredibly aesthetically pleasing and nicely decorated, and the food is fantastic! The coffee is also very good!

I order brioche with scrambled eggs, they served me with omlite egg , when I asked the waiter that I asked for scrambled she replied rude reply that this is scrambled eggs!!!!!!!! Please check the photo is it scrambled !!!!! I don’t like her attitude at all , she is very rude person , I can insist to change it but t prefer to be quite , yeh she told me that the chef said this is scrumbled egg , this how he cook it every time oh greeeeaaat chief. Please not that I wrote this review while eating the wrong order , I don’t recommend this place for a tourist , maybe they treat the nation people better .🙂

The brunch was okay, but clearly overpriced for what it was. The dishes were good, but nothing exceptional. The setting is nice, but we expected better given the price. It's a shame, the value for money just wasn't there.

Pretty food, but chaotic system and long waiting times. Also were not allowed to go in the partner place (Ree7), because we had ordered some coffees (take away!) at Pluk to wait for our table. Very unfriendly response, wouldn’t recommend.

overpriced, rude staff and low quality

Lovely bagels with eggs Benedict ! The drinks were also delicious!! However the plates were a bit smudgy and not clean.

It was very good overall ! The salty food could be better but still very tasty. The sunny side refresher is to DIE FOR. Very nice !

Hipster spot in the heart of the Nine Streets. We had to wait a bit for a seat. You place your order and pick it up yourself, or sometimes they bring it upstairs. Friendly ladies, delicious food!

I ordered an apple pie and an Americano; it was okay, but it was cold. I wished it had been warm. The staff were nice except for one who was a bit moody. I'll definitely go back and try the breakfast again.

The matcha latte was not very good, but the food was ok and the service was really good.

It's a shame this place is so overhyped. There are plenty of other COZY spots in Amsterdam. Upon entering, I was greeted somewhat friendly, sat down, and meanwhile two girls (staff) were gossiping about the two tourists sitting next to me. Just because they can't understand you doesn't give you the right to do so; they're incredibly antisocial. I ended up leaving, not because of the amount of gossiping, but also because they preferred chatting with each other to giving menus or taking drink orders. Oh, and I work in hospitality myself; no one here knows what hard work is 😉

The eggs Benedict very good . The apple pie pure perfection . Spiced Pumpkin latte fantastic . The ladies that are working a nice and welcoming . It’s really a nice place to visit and have some nice food and something to drink

Messy, rude service, poorly frothed coffee. Simply not worth the money.

The food is delicious. But they are a bit slow in preparing your order.

The food was excellent. The portions were a bit large. The coffee was super good.

Overpriced & overhyped… What a disappointment. We walked in and weren't even greeted kindly. You're sent upstairs with a menu, but you have to go downstairs to order, pay immediately, and take everything up yourself. They also expect you to clean your own dishes? The food was greasy and nauseating. We asked if they could make our meal without ham, but they made a mistake. We suspect they simply removed it later because it was still flavorful. Plus, you pay a lot for this DIY service. Not recommended!

Very much a gamble. Been here before which was such a lovely experience! Staff was helpful, waiting time wasn't too long, great atmosphere and a bit pricey. Today I walked out after waiting for around 24 minutes and the staff was as cold as it could get. Very much a gamble if it will be a good or bad experience.

It's actually a cute café, but the coffee unfortunately doesn't taste good. It has very little flavor.

Pluk lives up to the hype! The shop is dreamy! My Americano was perfect, and I loved the sweet/savory taste of the cinnamon roll - not too sweet which was great! The staff made sure food and drinks got to where they needed to go and got through the line quickly. Only complaint is you don’t have one in the states. ;)

7,50€ for a pumpkin spice latte. I was excited to get my first of the fall but jeez this is ridiculous. Just coffee, milk& syrup.

This shop is special and very cozy, small but nice!

Very very mid. Poached eggs were hard, avocado on toast was flavorless. Service was bland and confusing. The plum lab juice I had was nice tho and the place is cute. Just wouldn’t recommend going!

We work just around the corner and buy some cake regularly. Last time we bought five pieces of cake, but just later in the office saw that there were just four pieces in the bag. The next day we went back to buy some cakes and let them know about the four pieces the day before. The waitress said, well, we cannot proof that we received one piece less. Why should we lie as a returning customer? Very disappointing. You lost us as customers.

Super fun place! Staff Bo and Eva were really great!

GO ELSEWHERE!! Don’t spend your money here!! TERRIBLE SERVICE, our order was forgotten then made wrong. Dirty tables and disgusting restrooms upstairs Asked one staff about the missing food, she said she’d ask about it then she disappeared, asked another one about it and she gave us attitude for asking where the food we paid for was!

Their cafe tastes like supermarket’s cafe, I took there my sister in law and got so ashamed by the quality of their cafe, burned, no-taste no visible foam in the flat white, no latte art, nothing special about this place, just extremely overpriced for what they offer. Horrible service you wait hours and even have to get your own order at the counter.

Good food, good atmosphere, a bit of a wait but worth it

Unfortunately, when I visited yesterday, it was very dirty (both the floor and the tables). I can't recommend the matcha either.

Delicious food, but the service needs to be improved

The banana pudding was super dry, the staff was rude and didn't help at all, and it was expensive.

They close at 5pm but I got there at 4:30pm and they weren’t serving anymore food or acai to takeaway….the coffee was horribly burnt I think if you give burnt iced coffee that cost €6.80 then just close at 4:30 not and 5.00pm…

Breakfast was tasty but the bread was very hard to cut into pieces… sharper knives would be very welcome 😅 Staff was fast, kind and helpful 🥰

My coffee was served in a used matcha cup, and the staff were unfriendly all of them were rude.

Veeery cute caffe, or a brunch spot. Got a lot of nice choices for drinks and food too. The interier os very cute.

Food was fine. Service was extremely bad. Their system does not seem to work and no one keeps an overview and manages the place

Terrible service for dine in. Impossible to order, different employees say different things, and you ending up standing in a long line for no reason. Maybe food is good, didn't have a chance to try it.

The staff is very unfriendly. The food is also definitely subpar.

Honestly, the worst cafe I’ve ever visited. The dishes were dirty, there was an insect in the drink(after they replaced), they forgot about my order. If you want to save nice mood better to choose different place.

Poached egg was not poached. It got served on a dirty plate. Drink had an insect inside it and they completely forgot about my girlfriend’s order and just plated 1 dish.

Nice place but l didn’t like that she is using her hand with these nails!

Good food though a bit pricey, but bad bad bad service. We had to wait a long time, they forgot half of the order, did not even say sorry, and when I reminded them ab my order they prepared it and forgot to bring it to my table. Also I had the açaí bowl and it’s ok but, there were barely any toppings and it was really small, which I didn’t expect bc it was 13,50€

The place is beautiful and peaceful. The atmosphere is amazing ,the staff is really nice and the food is wonderful! I absolutely recommend! 🤍

The avocado egg bread was large and delicious. The protein bowl was beautifully presented and delicious, BUT the portion was tiny and the value for money was very poor. €14 for five scoops is simply outrageous.

You will find better, i know it. The service was cold and hard to understand, do i have to stay here ? Go upstairs ? I choosed a hot chocolat, wich was almost 5€ but ended up beeing half foam...And dont try the cakes, they are saddly dry even if they are nice looking. Its overpriced...

Good coffee - unfortunately the girls who work there are sooooooooo slow. Keep chatting - doesn’t matter if there are people waiting or not.. if you wanna wait for your drink 20 mins it’s ok. But to go… I don’t know

Very tasty and also good staff

Very overpriced, not the quality you would expect for this price and location.

We recently visited Pluk in Amsterdam after seeing it pop up all over social media — beautifully styled dishes, cozy vibes, and lots of hype. While it’s certainly photogenic, our actual experience didn’t quite live up to expectations. To start with, you have to order your food downstairs, which wouldn’t be a problem if the staircase wasn’t so steep and narrow — honestly felt a bit unsafe. For a place that gets so much foot traffic, you’d expect a more practical setup. We ordered a matcha latte with oat milk, since my girlfriend is lactose-intolerant. Despite this being clearly communicated and promised, it was unfortunately made with regular milk. Not ideal, especially when dietary needs are involved. The food itself tasted good — no complaints there — but overall, the experience felt more style over substance. It’s a nice backdrop for an Instagram story, but in terms of organization and customer experience, there’s definitely room for improvement.

Overpriced, small portions and miserable service. The hygiene is questionable. Not changing gloves and touching everything with it sounds like a bad concept. Actually the food is eatable but nothing special. The sandwiches’ bread is way too hard and thick. The Dragon Fruit Bowl shouldn’t be considered as a normal portion. It’s too small for 15 bucks.

Today it became painfully clear again: you're not my place—and that starts with the interior. Everything screams form over substance. Anyway, I thought: I won't be deterred. Silly me. I order an iced Americano and an iced latte with regular milk. No rocket science, but immediately a huge amount of confusion. Yet, the question follows: "What kind of milk would you like with your Americano?" Excuse me? Milk? With an Americano? It's clear that the staff doesn't understand much about coffee—really nothing. In the end, I get a latte without milk? The Americano was already adrift. And this isn't a minor mistake; it's a pile of incompetence. The atmosphere behind the bar: chaotic, confused, awkward. As if no one knows what they're doing. And everyone seems to have just finished school—literally, everyone looked 13. Ordering a simple coffee with you feels like a kind of moral test: how much confusion, smart-alecky answers, and mistakes can you tolerate before you simply get up and walk away? I wasn't the only one. Others on the patio had similar problems. People received the wrong drinks, waited forever, or were visibly frustrated. Perhaps it's an idea to give staff a trial period or trial day before unleashing them on paying guests? Or at least explain what an Americano is? I certainly won't be back. There are places that understand both service and style. Pluk isn't one of them.

Very poor service! Even for AMS standards

We had to place our order downstairs at the cash register, after which we had to pay immediately, which was fine. Half an hour later, they brought the food, and only when three of the four of us had received theirs did they tell the fourth person that the chicken was gone and whether she wanted to order something else. Running out of something can happen and is completely understandable, but that's something you should communicate immediately when you discover it during cooking, not just when you're serving the food that can be made. We had to go back downstairs to order the French toast as a replacement, which was cheaper than the chicken sandwich. We couldn't get a cash or card refund for the difference, but instead, we were allowed to choose a pastry, which I'm a bit dubious about. I expected the French toast to be brought quickly, but it didn't arrive until over 30 minutes later, after the waitress asked if we'd received everything, which we hadn't, and by which time the rest of the food had already run out. The food itself was fine, but I thought the way they handled the chicken sandwich that couldn't be made was a bit of a shame :((

+ Heel vriendelijk personeel + Snelle bediening - Toast met avocado was lekker maar te duur voor wat het was - tafels buiten waren vuil - de gerechten van Instagram heb ik niet gezien

Must not! It Looks like a cheap dollhouse and the fact that you can’t pay with cash freaks me out :)

The premises are cute but very small. The food and drinks were not very good and for the price it was not worth it.

Si pudiera darle a Pluk un cero, lo haría. Terrible, servicio lento. Nekisha detrás del mostrador, trabajaba continuamente, mientras su colega bromeaba y se reía con el único cliente sentado, y los otros dos miembros del personal. Pedí dos cafés y un pastel de manzana, que cuando finalmente apareció estaba roto y triste. Costó 7 euros. Pedí que me devolvieran el dinero, y me dijeron que esto no era posible ya que no había dinero en efectivo en las instalaciones. Necesitaba dejar mi número de cuenta bancaria y el dinero se pondría en mi cuenta. Eso fue hace más de una semana y, como era de esperar, no he recibido ningún reembolso. El personal no tiene idea de servicio al cliente - no había ninguna oferta de otro pedazo de pastel, y no se entiende mi queja, o cualquier idea de cómo manejarlo. Y por supuesto no hay disculpas, solo un vistazo e irritación. Hay tantos lugares para ir en Amsterdam, que cualquiera de ellos debe ser mejor que esto.

Servers really impolite and could not care about clients... coffee was very bad and the tables are not cleaned between customers. Don't go here ..

Por mucho la peor experiencia que he tenido en un café. He aquí por qué: 1 ) No hay espacio en las mesas diminutas 2 ) Servicio impactante - los camareros no toman su pedido ni le traen sus bebidas ni limpian los platos terminados para hacer espacio en las mesas diminutas 3 ) Personal incompetente y comida de mala calidad - Pedí aguacate aplastado con huevos. Por alguna razón, un huevo singular salió 25 minutos antes que la tostada de aguacate. Ni siquiera recibió un segundo huevo. 4 ) El café estaba quemado y no era potable. 5 ) La opción de zumo de limonada en el menú no es más que 2 rodajas de limón en agua tibia. 6 ) La envoltura de pollo contiene pollo crudo y huesos - yum!

pricy for a soft serve. i got the açai soft serve in a cone and it wasn’t great. lady at the front didn’t acknowledge me even though i was at the front of the line…

Drinks overpriced and rude service. 5.95€ for this drink called « LEMON SQUASH REFRESHER - Lemonade made with lemon and mint ». This is basically tap water (she filled our glasses from the sink in front of me), 3 ice cubes, lemon syrup and a slice of lemon. No fresh lemon juice, no mint. When we asked about it the girl at the counter seemed very annoyed and said she can only offer us some mint to put in the drink. I used to come often but this was the last time.

Terrible calidad y servicio, muy antihigiénico y muy caro. Parece lindo desde afuera pero termina ahí. Mesas muy sucias, aseo también y el personal es grosero y poco profesional. 80 euros por nada.

We often visited this cafe but not anymore. This time, the cup they used was quit smarter than usual one and considering the price of matcha and strawberry latte(7 euros), that’s too expensive. Also they didn’t properly told me which one was coconuts milk

La comida era agradable, sin embargo, sentimos que el servicio podría haber sido mejor. Pedí tostadas francesas y mi amigo compró un tazón de acai. Recibí mi brindis pero mi amigo se quedó sin él por mucho tiempo. Me dijo que fuera a comer, pero terminé y todavía no hay señales del cuenco de acai (que pensé que habría sido más fácil de hacer que las tostadas francesas! ) Terminó bajando escaleras para preguntar dónde estaba y le dijeron con bastante dureza "está en camino. " Definitivamente fue olvidado, pero eso no fue culpa de mis amigos! La comida en sí es buena, lo que salvó la visita.

Avocado toast with eggs is excellent. I highly recommend trying it.

It is a pity that you are not served at the table and have to order at the counter yourself. Due to the limited space, chaos quickly reigns. The service was mediocre, and the quality of the coffee and food left much to be desired.

This premises needs an immediate food hygiene standards inspection. Avoid! The women at the counter are all touching everything with gloved hands from broken cups, bin bags, dirty dishes to fresh fruit, cakes and pastries. Gloves remained the same the entire time we were there. Makes you feel sick after eating and observing the hygiene standards in operation.

A nice café in a very central location in Amsterdam. Unfortunately, the concept is completely chaotic; on weekends, you have to expect long lines. You line up to be seated, then when a table opens, you're supposed to quickly go to the counter and order your food. You then take your own drinks to the table, and the food is brought to you. My friend got her food much earlier; she was already finished by the time I got mine. It's also very loud inside, and you can feel the tense atmosphere. The food was very tasty, but the matcha was rather below average, and not well presented either.

Not very friendly service, stood at the counter for a few minutes before the server acknowledged me or took my order. My coffee sat on the counter after being made for quite some time before it was eventually served to me. Coffee cold and served with stale piece of banana bread on the side, there are definitely friendlier cafes in amsterdam.

Matcha cookie is good but not worth €6

Cute atmosphere and self-service restaurant. I’ve only ever had drinks here but the food always looks good.

We came here for lunch after seeing a review on tiktok. It's such a lovely place, only small but not over crowded. The food was amazing! I got the eggs Benedict which was perfect and my husband got the grilled chicken sandwich with curry mayonnaise which was so tasty and beautifully presented.

I don’t understand why an establishment have to charge € 0,50 for oatmilk. Most places its given freely and if its an addition it is 20 or 30 cents. So basically a liter of milk gives 5-7 coffees and the markup the consumer is charged pays for liters. The slice of cake (supposedly matcha) was € 7 I was shocked there is no matcha taste so I think its food coloring. Even in patisserie/hype bakeries 7 eur is a stretch. Mind you chocolate increased a lot, this has NOTHING with choco in it. This standard pound cake has nothing which can clarify the price for butter, eggs, sugar and probably a cheap matcha. If you buy the loaf, it had approx 7-8 slices it will cost nearly € 60. Let that just sink in your brain. It is RIDICULOUS establishments feel they can get away with these prices. The staff is ok, try their best. Btw: you have to get a seat, go back down to order, wait for your order and bring it up the steep stairs yourself. So I honestly don’t feel they can justify this place as a horeca establishment and most def cannot justify tipping. The consumer does the work and the place only wants to be cute/frenzy/content creation. And a quick turnover like cattle. Places like these were cutesy in its time but they have forgotten how authenticity and fairness works in the consumer marketplace. Moreover if the taste is below standards - ask yourself WHY and HOW is this justifiable? Why support this…. My total was € 11.25

Super cute place in Amsterdam, the cakes look super good (haven't tried yet). The iced latte was super yummy 💞 I would definitely come back here for to go :)

Had a drink, tasted okay. Disappointing that we had to order downstairs at the counter and wait there until it was ready to bring it upstairs ourselves. Also clear the table ourselves afterwards. In addition, the staff kept speaking Spanish among themselves, didn't feel very accessible. Wouldn't come back anytime soon.

Todas las chicas del personal eran absolutamente groseras, nos fuimos antes de la ordenación. Actúan como si no estuvieran allí y el ambiente es muy tenso. No estoy acostumbrado a que me traten así, así que no recomiendo este lugar. Absolutamente poco profesional.

The food didn’t taste great! Service was confusing and transactional

Zero service! No welcome or smile. Plus, the food leaves a lot to be desired. The pancakes are truly disgusting, the chocolate used is industrial (the kind some people put on ice cream) truly inedible. Okay, the place is very Instagrammable, but the welcome and the food leave something to be desired, a big disappointment. Move on!

Very bare and uninviting. Untidy atmosphere, no cushions. Building needs maintenance. Does not match what is promised at all

Very bad service hope to improve it Good food

Drinks were digustiung they look pretty but it only milk no flavpur. And workers were very rude....never again.. super overprised too 8 euro for a latte.

Great breakfast place, breakfast was delicious

The avocado toast tastes exactly as it looks and the matcha is not sweet at all After the meal, the guests cleaned up their own dishes I feel sorry that they didn't guide me kindly even though it wasn't busy

No soap in toilets. When I complained they didn’t bring any, and asked ‘ do I still need it?’ Disgusting hygiene and inattentive staff

I spent time here 2 years ago. It was wonderful.

Service 0, not even a smile, a hello or goodbye. Vague explanations and given with his back turned by an unfriendly waitress who doesn't even take the time to welcome customers (the place was almost empty). With prices this high, don't expect 4-star service: it's up to customers to come down to take their orders, and clear up. Fortunately the waitress comes up to serve us our dish all the same, of course, while remaining impassive. Save your money and move on.

A Matcha without matcha, avocado toast did not taste like avocado. Noisy atmosphere.

Food was amazing though the drinks were mediocre. Though it was very pretty and photo worthy. Food did take awhile to come but it was huge and delicious.