Ramses Grillroom en Shoarma in Middelwatering West

I've been ordering here for 10 years. Sometimes they were late or forgot things, and they were never very friendly, but because I liked it so much, I put up with it. But after today, never again. I ordered at 16:20 for 17:30. It is now 19:00 and I never received my order. I couldn't call either, because they were unreachable by phone. I got a recorded message that played the whole time and then the connection was cut off. Truly scandalous. That is not how you treat customers. Addition: It is the next day. They marked my order as "delivered" at 19:20 - but I never received my order.

Today we placed an order at Ramses Capelle aan den IJssel. Our order still hadn't arrived after 2 hours! We tried to contact the restaurant multiple times, but got an answering machine. It was impossible to get in touch. Eventually, we had the order cancelled by Thuisbezorgd and ate 2.5 hours later than planned, after we had ordered elsewhere.

Entered the wrong address, unreachable by phone. But the super-friendly delivery driver sorted it out and delivered it to the correct address after all. The food was fine, but I've had better.

Delicious food, good portions, and super friendly staff!

The food is fine, but for the umpteenth time, delivery is taking an exceptionally long time. I had to wait well over 2 hours for two sandwiches and a kapsalon.... Excessive delivery time. If you cannot handle the volume of orders for whatever reason, then stop accepting orders or inform your customers about this. I cannot recommend anyone order from Ramses Grillroom if you want to receive your food within a reasonable time.

I ordered here. Fine service, tasty meat, but the durum is otherwise completely useless. You won't get soggy buns. Everything falls apart. I ended up eating it on a plate because just eating the pizza itself was impossible. Otherwise, the service was fine and the food tasty, but that pizza was a complete load of rubbish.

Delicious food, great service. I've been coming here for years and have never had a bad meal.

What is this? A roll with meat and salad? Or a plate with meat and a roll?! I don't recommend it!! Since when is a roll with meat, salad, and cheese on a plate?!

Really so bad, it's unbelievable, everything goes wrong there. PLEASE DO NOT ORDER.

I've eaten here before and had delivery. It was fine! However, I had a dish delivered today, and it was way below par. The shawarma was very soggy, limp, and consequently tasteless. There was a lot of onion that wasn't cooked through. So, the price-quality ratio wasn't okay either. Too bad, but no more Ramses for me.

Very nice place. People very friendly and the food is super!!!

The best restaurant Delicious food and it is prepared quickly too That explains all those 5 stars.

Shawarma sandwich with an extra pita, amazing. Delicious garlic sauce and spicy sauce. Just enough for a meal.

Had a delicious meal, good service, and nice people.

Had a delicious meal, nice selection of different types of meat on your dish.

Have eaten late several times! Great, hospitable and welcoming, the food is top-notch!

Always received friendly service and the food is good.

Really delicious and friendly staff

They forgot to deliver a Ben & Jerry's ice cream costing 4 euros. They did say they would deliver it later, but that wasn't done. The food was otherwise good. Although I would like to mention that the distribution of meat is not even.

Great place, come every week, good atmosphere with fresh dishes and nice people.

What a great place! Been once, planning to go more often.

The shawarma here is great. Tasty fresh lettuce and, in addition to the regular sauces, a homemade sauce as well.

Always good food here, great guys

The best shawarma in the region for all the years we've been coming here!

Always come here with great pleasure, good food and friendly people!!

Always delicious shawarma and good service. Been coming here since 1998. Always good.

Food was delicious and arrived quickly.

Home delivery took 2.5 hours. It arrived lukewarm. Virtually impossible to reach by phone (I got a recording after half an hour).

The staff is very friendly, the food is great and has a variety of dishes and flavors, although the delivery is a bit slow, this is highly recommended!

Delicious food, good friendly service.

Always a pleasant atmosphere and friendly people. Delicious food. I'm from Dordrecht myself, but when I'm with friends, we eat here.

I order from Ramses regularly. It's really delicious, fast, and great value. Definitely recommended!

The food was delicious, good value for money, it was delivered quickly and the food was still warm (we even got an extra container of sauce).

The best and tastiest shawarma in Capelle and the surrounding area, top business and nice employees, Mr Pruim

Bunch of scammers. You order a mixed grill platter with two beers. You get your mixed grill platter: very dry meat, very limp and greasy potato slices. Beers aren't delivered when you call. Lots of chatter, no delivery, and suddenly they're closed for delivery. You call a day later, no one answers, a sweet girl calls back. You explain the situation, and she tries to help. Some idiot stands behind her, blubbering over it, and you don't get any help again. Never order from this crappy place again. It was only €6, and they can shove it up their asses. Bunch of shitty scammers. The Tavor channel is gone, it's 100 times better.

The food was truly delicious, super flavorful. The people there were incredibly friendly. It's always a pleasant experience!

so not customer friendly, never order here again after waiting a long time, wary people you don't deserve half a star actually

My friend and I arrived there ravenously hungry after a long, tiring day. And we were treated to a meal fit for a king. Great service, great food, only the location could be a bit better. The place needs to be bigger.

Bad food and way too expensive. 12 euros for a Turkish pizza, and I barely got any cheese with it.

Best shawarma shop in the area.

I thought... we'll try again. After an hour and a half, still no food delivered. I called and was told they were working on it. This was really the last time at Ramses.

After an hour and a half, I finally called to ask where my order was. It still needed to be made! Absolutely outrageous! Last time I ordered from them!

€6 for a Turkish pizza is less than €5 everywhere! I ordered it with cheese, and I didn't even get any cheese on it.

Worst diarreah of my life, never again. Also ordered extra cheese on my kapsalon and didnt get it

The food was disgusting and I didn't receive half of my order, it was a waste of money. I strongly advise against this.

The food was inedible, I had to wait 2 hours for my food, please save your money and don't buy anything here.

When you don't feel like cooking after a long day, Ramses' kapsalon is the perfect choice. Delicious! 👌🏻

Today I was there with my wife and daughter. We ordered on the spot, and for three people with drinks, we paid almost €50. Two capsalones and a doner. The food wasn't bad, but it wasn't great either. Someone very hungry might be satisfied. The service was friendly, but the people gambling were loud.

Absolutely loved the place, splendid food I'd come here again surely

Cold and half an hour late And delivery costs too

I've ordered frequently, and each time something has been wrong. If you order ASAP, they initially say 30 to 20 minutes, but you have to wait at least an hour and a half to two hours because of the busy period. The quality you get is also very poor for the price. After several attempts, I decided to give it another try, but it remains one of the worst in Rotterdam, especially due to the customer service they offer when you call. Unfortunately, I can't add the recordings of the conversation here.

Ordered online and it was supposed to be delivered after 75 minutes. When we still hadn't received anything after an hour and a half, I called and was told that they were preparing our order at that moment. It is now more than an hour after the agreed delivery time and no delivery person has been there and they are unreachable by phone. Simply antisocial to treat your customers like this.

Oh what a disaster! We ordered via thuisbezorgd and I was so deeply disappointed. Little taste and also ridiculously little food for the price you pay. It seems to be much better if you pick up the food, but I don't dare anymore.

Took about 45 minutes for the food to be delivered. €9 for a small bowl of döner I find scandalous. The döner was not tasty and old. We also got stomach complaints after eating. I will never order anything here again.

Ordered and paid for food at 9pm. According to tracking, delivery time would be approximately 50 minutes. Never saw a delivery person. Besides no food, also gave a tip. Unfortunately, you can't give 0 stars. Restaurant of course no longer reachable. NEVER AGAIN!!!!

I get here at 1am and walk in and they say we are already closed. On their website it says they are open until 2am. Drove for nothing! Be careful don't come here in the evening.

Ordered food. Paid for food. Called to say delivery person was on his way. 1 hour and 5 minutes later still no one to be seen. Called Ramses to ask where the order was. However, the hair salon maker said "I don't feel like you". Tried calling back 10 times. Couldn't get anyone on the line. Enjoying 🙂

Delicious food and not expensive! Until next time.

What a great place, fast and friendly service. Good food for little

Good business and good food. Friendly staff! Definitely worth a visit!!!!

Chicken doner and kapsalon are incredibly good, the staff are also pleasant people, what more can you ask for, transportation is easy, there is parking at the door.

Food fantastic again and great help

The staff is incredibly antisocial. You are not allowed to sit anywhere, and when you finally dare to order something, you get a service that is simply shit. The food? A complete disaster: the fries are ice cold, the shawarma tastes like sweat and the spare ribs are raw, just rude! The table has not been cleaned, the sofa is a dirty mess. Only the waitress was a bit normal, but that doesn't make up for it at all. This is just an insult to customers, never again!

Normally I am very pleased with Ramses, but now very disappointed, order baklava for dessert and get 2 pieces for 4.50 euros, this is pure theft, sorry to say so, really worthless😡😡

It's always nice when I visit the gentlemen. Food is delicious and enjoy it every time! Eating on site is also highly recommended

Ordering every Friday for 30 years and always great!

These cars with advertisements for the Ramses business always drive way too fast.

Do people get themselves killed, what a shame that they even have such people in their home, what was bound to happen with how you always see them racing.

I thought I would get a nice haircut after having a great day. However, my day was completely ruined and I have never had such a bad hair salon in my life. After we called 3 times and he still wasn't there, it wasn't good. It is 2 degrees outside and I think that even if I had put the hair salon outside it would have been even warmer. They probably put the fries raw in the hair salon. Luckily I had hot sambal at home so it was still kind of warm. But I really like that I still had a dry sandwich at home because it tasted 10x better.

This restaurant, which is of extremely disappointing quality, manages to be 50 minutes late even though we had already ordered all the time before. We called 5 times, they were there almost every time, but not normal, these are stupidly slow people. When I got the food I understand why they were so late... the lamb had walked away from my hair salon it was so cold. Fries were raw and everything else was cold. Ordered an XL hair salon and my container was smaller than the normal size. Really save you the money and time because this restaurant is so hopeless.

Rarely have I eaten such a bad hair salon. The fries were boiled rather than fried and the shawarma was drier than the Sahara, although it is warm there. Also the food arrived 50 minutes late

This was without a doubt the worst experience I have ever had at a shawarma place. The meat tasted like it had been left in the snow for a week, and the sauce had the consistency of water with an aftertaste of plastic. The fries were soggy, overcooked and tasted like old plastic. I advise anyone with taste buds and self respect to avoid this place like the plague. Find another place, even a sandwich from the gas pump is a better choice.

I don't know who reads your receipts or cooks, but they do understand that if a Turkish pizza says cheese without sauce, it should contain CHEESE and not SAUCE.

Satisfied customer for more than 30 years, Ramses dishes delicious. If we are on holiday, they call to see if everything is ok 🙃 nice staff, sometimes a bit late due to crowds. The food there is super fresh, highly recommended!

Unfortunately we waited far too long for 1 sandwich and 1 dish to be delivered

Tasty Shawarma and good service

We have been ordering food from Ramses for years. Always just good, despite the fact that sometimes something doesn't go quite right, but it is always resolved. I recently had the opportunity to spin the prize wheel and won a very nice Sonos smart speaker. Now in and amazing sound and convenience. Ramses, thank you!!

Tried ordering from Ramses again today. Unfortunately after waiting more than 1.5 hours (where it would have taken 45 minutes). No food yet. Then called several times and no answer. When I finally got on the phone, I was told that they had no more döner and if I wanted shawarma. I wonder what would have happened if I hadn't called. Very unfortunate. Finally called after 2.5 hours to say that the food was no longer required. Very poor service and unfriendly treatment.

We recently tried to order food from Ramses. We ordered at 6:15 PM and received an email that the food would be available at 7:45 PM, this was to be expected on a Saturday. However, they were not there yet at 8:00 PM. We called several times without answer. Emailed without response and even via Facebook they did not respond. At 9:45 PM we received a call from a delivery person that he was at our door, but no one was there. We indicated that she no longer had to deliver the food. Fortunately, we had opted to pay at the door, but what BAD service. We have not been called back either. We will never try to order from here again and certainly won't recommend it to anyone..

Food was good and delivered fast. Did not experience any issue.

Ordered a hair salon. Delivered on time, tasty and eaten hot. I think it's worth repeating.

Order was incomplete, fries were cold, spareribs undercooked. Fries were delivered again after calling but were now undercooked.

Enjoy a super quality shawarma sandwich 😋. And always very friendly staff 👍🏻

Always good food. Been coming there for at least 25 years. Large menu.

If you drive an advertising car, at least don't let your drivers act retarded on the road (drive into a residential square at 50 km/h?)

I often went here to get food in the past, it was always tasty. I ordered spare ribs again in a long time. What a disappointment! They had had the pre-cooked spare ribs from the freezer under the grill for far too short a time... they belong on the bone but they were tough, just barely done....I ordered spicy but the little sauce that was on it was sweet. Last time here.

Bad experience, not to be repeated!

One adult and two children have been poisoned after sharing a kebab. Moreover, unfriendly people. They treat you like they don't want you there.

Ordered rib eye. Ice cold fries that arrived were missing and it was a tiny piece no bigger than a meatball. And you pay €18 for that! Wasted money!

Super chicken doner sandwiches are definitely great, I will keep ordering them

Food was delicious, atmosphere is fantastic, friendly service, chef and staff.

It's definitely a top tent, not all that whining, both at the store and during delivery.

Already had a delicious meal at Ramses twice. Served quickly and friendly and a generous portion of tasty food.

Very bad again, food cold, had to wait two hours and delivery person rude. LAST TIME ordered food there

To start with, we had to wait over 2 hours to receive the food. Even though it is less than a 10-minute drive. Once at the door, not a word was said, delivered and immediately disappeared. It seemed like we were given leftovers from the day before. The fries were tough, the cheese not melted, the meat almost cold. Of course the oven costs money, but serving cold is not the solution..... When we called we received virtually no answer. When we asked for the manager, we were simply pushed away. A real shame! I warn you DO NOT ORDER HERE!

First... had to wait 2 hours and 10 minutes after ordering, while the store is 5 minutes away from me. Not a word was said at the door, delivered and immediately fled. I have the feeling that they are convinced that the fries are better cold, because there was not much heat in them. so you can't eat it at all. Then called, but was not allowed to speak to a manager, and was hung up on. I don't feel respected at all. I am warning you. DO NOT ORDER HERE!

Tasty fries. Delicious pork tenderloin. Large portions.

Regular customer here, only 2 hours and 10 minutes waiting for my hair salon, scandalous last time!

Just ordered 3 large hair salons. I waited a long time for the food even though we live 5 minutes from the tent and it is not edible unless you like cold fries and cheese that has hardened again. At the door disrespectful delivery person didn't say a word gave the food and walked away. When we called to inquire about the fact that the food was bad, we received little to no response and when we asked for the manager we hung up. Extremely bad thing I WARNING YOU, DO NOT ORDER!!!!!

Lekker eten maar elke keer is het verkeerd... 3x achter elkaar met groente terwijl ik altijd zonder groente vraag. NOOIT sambal erbij terwijl ik dat er altijd duidelijk bij zeg. heel erg vervelend! betaal weet ik veel hoeveel voor een kapsalon en elke keer is er wel wat mis... heel jammer!