Shell in Wijk 27 Buitengebied West

1 star is still too much; this station is chronically the most expensive in the wider area. The refueling bays are narrow, and sometimes you can barely get in or out of your car. The parking lot is always too busy because it has become more of a food station than a gas station. There is no service, replaced by a self-checkout till to boost the profit margin even further. The Esso “on the other side” of the A1 is a breath of fresh air compared to this Shell. Update: literally every negative review is answered with: “unfortunately, we cannot contact you via Google Review, please share your complaint via etc.” How is that possible? The mere fact that you are typing that surely means you can contact me. But no, I have to go to Shell’s corporate channels to share feedback. It is exemplary of their customer-oriented attitude.

Dirty toilets, dirty floor. The counter where you can get sugar, milk, and sauce is also super dirty, full trash cans everywhere. One star for the friendly employee behind the cash register.

What incredibly filthy toilet facilities: trash on the floor, bins overflowing, sink filthy... disgusting! And no, I am not going to pass the complaint on via the internet and I won't waste any more words on it!

Last Wednesday morning, I got some coffee at the gas station. Unfortunately, the cup slipped from my fingers, causing the hot coffee to spill over my arm and onto my stomach, which was very painful. The staff reacted very appropriately. Everything was immediately cooled using gloves filled with ice cubes. These kept the spots cool until I got home. Thanks to this good response, worse was prevented. Compliments to the staff! And I received new, delicious coffee, which I was able to drink peacefully on the bench.

Clean toilets. That's all I needed 😉

The shop was fine. But I was there late in the evening, and I can't say I felt at ease as a woman! Lots of people hanging around, so to speak.

The toilet seat in the men's restroom was acceptable in itself, but as soon as you lift the seat, it feels like the toilet hasn't been wiped down for days. Could be better for that price.

Filthy, disgusting, and sad; Little birds chirp cheerfully to you through the loudspeaker, making you look forward to an avalanche of freshness coming your way.... Toilets covered in 💩 and certainly not just *in* the bowl. Used diapers gave you a warm welcome from the sink. Trash cans are also so overflowing that you don't know where to put it anymore. (although as a parent I would have handled it differently, some people would indeed do better as a pig) Just informing the staff about the situation. Quite sad that you have to pay €1 for this as well. (I should be getting paid to do this) But the fact that the young staff just laughs this off with a: "Yeah, people don't leave it clean either" and a: "Yeah, it was cleaned again this afternoon at 12:00..." (it was 19:46 now!!!??) Shell: educate your staff! And make sure they actually *have* fun there!!! This is completely ridiculous. Disgusting. Regards, Martine. (Address known to all the mentioned complaint links that Shell posts here.) Oh yeah... 1 star for being able to post a review here

I am happy to pay for the toilet, no problem, but then I do expect a clean toilet. However, here the poop was next to the bowl on the toilet seat. I reported it and was simply told it would be cleaned again tomorrow. I find this very bad, very dirty toilets, yuck.

Highway Shell. Not cheap, but a nice shop.

What a terrible stop! Cluttered mess Not pleasant

In the morning, I grabbed a delicious coffee at Starbucks and a tasty sandwich at Shell that was well-filled and flavorful; the staff were very nice too!

Good Shell, well organized, and nice staff.

Expensive... to say the least, Shell is the most expensive in the Netherlands. Every other 'brand' is (much) cheaper. At least 10 cents/liter more expensive than others...

Cozy restaurant with a nice layout, especially the seating. A bit messy here and there, though. My table was dirty and sticky. Staff very friendly and fast.

Very expensive and vouchers for the usage of toilet cannot be combined. 1 voucher 1 product.

The toilet is really filthy, no soap, no towels, and you pay a euro for that.

Very nice staff. Made us feel very welcome as tourists. Very good baguettes that were made there and then. Great place. Was clean.

Pay €1 for the toilet, no soap and no paper

The sausage roll is disappointing (3 euros for a piece of cardboard). The coffee is lukewarm. You only come here because you have to.

I ordered a steak tartare sandwich with egg and onion. But I'd never had such a bad steak sandwich. I had to search for the steak, which was spread so thinly that all I could taste was the egg and the onion, which tasted like plastic. I threw it away after two bites... Nice guy, mind you, but maybe they should teach the staff how to make a steak tartare sandwich with egg and onion.

Delicious sandwiches and friendly staff... they always make the sandwiches with love!

Dont eat the pulled chicken wrap as it has bones in it.

Super nice gas station with always good coffee and friendly staff!

It's not the first time the restrooms here are too filthy to use. But they do charge for them. Reporting it to the staff is pointless. They look at you stupidly, and all they say is a completely insincere "Oh, I'll pass it on." No chance. I'd get a nice lunch. But if the hygiene in the kitchen is just as good, I don't need to eat there. Shell: try harder.

Great gas station. There's a restroom. Everything's clean. Large selection.

Three months ago, I left a review saying the bakery opens far too late. Now, three months later, the bakery still doesn't open at 6:00 AM. They say the staff doesn't show up on time. And Shell responds that they can't contact me through reviews. You don't need to contact me. I'll report the problem, make sure your staff arrives on time, and that your bakery opens at 6:00 AM. Imagine if Albert Heijn opens at a different time every day.

Excellent charging station next to the A1 highway, with a place to sit and enjoy a cup of coffee. The cost is €0.61 per kWh and the starting rate is €0.57 (prices as of September 2025).

Paying 1 Euro for a dirty, rancid toilet is scandalous, paying more for a filthy toilet.

The man at the coffee machine at 6:12 pm on August 14 is truly the best employee ever, he really made my day.

I filled up at pump 12 using the ATM. I paid, but the debit wasn't debited. The ATM was broken. After 10 days, I received a fine of €220 for €40 worth of gasoline.

great quality, delicious crispy freshly made rolls.

Rip-offs: toilet 1 euro with a voucher of 80 cents. Toilet had no dry paper for the hands..4 family members who had to go to the toilet but had to buy 4 products to be able to use the voucher. So did not do it. Petrol ridiculously expensive. We never come here but it was the last time.

The sandwich you paid 3€ for :) This is a complete scam

There is no water for the soul, and there is no place to get it either.

No privacy in the toilets, disgusting...

Filthy filthy gang! Coffee was also really rancid. Shame on you!

Do you come in at 6:10 in the morning and ask what time does the cafe department open? A grumpy little guy in a yellow jacket tells you "when they're ready." Her face spoke volumes! I'm used to the Shell cafe being open and ready to go at 6am. As with most Shell stations, last time I stop here.

Toilet is clean and odor free. He even has a star buck.

Closed in the middle of the day, what a ball tent.

Avoid this place, especially if you have to go to the toilet. Paying 80cent but there is only one male toilet. So you end up waiting there for long long long. If you can't hold it any longer go to the near by field and do you thing over there!!!!

A really lousy pulled chicken sandwich for over 6 euros. That could be much better!

Fine! Nice employees! Always nice! However, you shouldn't go here for cheap fuel, shell is always expensive.

Paid almost 14 euros for 2 sandwiches, great that the prices are going up, but the quality is really too sad for words. I prefer not to give a star. A carpaccio sandwich with barely any carpaccio, only half of it filled, maybe it's company policy, but if you can't do this....

In a desperate attempt to turn an ordinary petrol station into a chic tent, they have forgotten that the average customer just wants a well-organized shop with friendly employees, clear signing of what is where, sufficient space to move normally through the shop and an inviting presentation of all the foods that the average motorist likes to stop for to stretch their legs and at the same time treat their inner self to something tasty. In addition, prices are charged as if you were walking into PC Hooft and the employees are busy with all kinds of things (especially chatting with each other) except making the customer happy!! I'd rather be thirsty and hungry than stop here one more time!

The girl who worked in the restaurant today was very kind and attentive. She cooked very tasty burgers for us!!! The best of all that we tried in the shell restaurant. Excellent service. I will definitely come back here again!!!

Big thank you to Chantal, she had fried a delicious egg for me and Lisa, good service at checkout

Thanks Mo for the delicious coffee, and the ladies Lisa and Chantal for the delicious sandwiches!!!

What a service, employee Mo gave us delicious coffee, and the sandwiches were made with love by Lisa and the cheerful Chantal. Great, will come here more often

Worthless service.. Open 24 hours but the cash register is closed because "I have to count coins and I need focus for that" nowhere to pay

Two ladies stand behind the sandwiches, let us stand for a long time, and we are finally helped. Would we like a hot dog, sorry we can't make that.

You can always enjoy delicious food. Large choice of all kinds of tasty treats. There is a toilet and a parking space. You can also charge your electric car nearby.

Here is my experience at this gas station, where I regularly come for fuel and coffee after work. I have always received good help from friendly staff, and the conversations were always pleasant. Unfortunately, my experience has been less positive the last few times. A new employee, Kelly, does not seem very customer-oriented. For example, I received no greeting upon arrival, and when the coffee machine turned out to be defective, I received a blunt response without explanation. On another occasion, when I politely asked for an alternative to the coffee, my request was also summarily rejected without explanation. I understand that disruptions can occur, but clear communication and a customer-friendly attitude are important for a positive experience.

Clean and fresh sanitary facilities, exceptionally friendly staff, nice appearance, excellent coffee, pleasant place to rest.

Focaccia Caprese is terribly delicious here. Rarely have I eaten such a tasty and fresh sandwich.

The oven is turned off well in advance, so no warm toastie. A bit of a waste of my money then...

The fact that you have to pay for this toilet is really scandalous! So incredibly gross! Not used to Shell toilets. We always drive specifically to a Shell! We will skip this in the future…

Starbucks is closing early because they still have a lot to do??

This gas station is poorly managed, with frequently uninformed employees. One out of every two self-service kiosks is often out of order. The restroom cleanliness is inconsistent, and employees struggle to handle certain issues without access to the manager, resulting in lengthy queues of 20+ people. Additionally, the staff lacks knowledge about rebate offers, leading to further delays. Despite reaching out to Shell's head office, there was no resolution or concern shown. My advice: Avoid this place! UPDATE: Shell asked me in reply to come with more information. I gave that them several times but gave up because of no response. Terrible service

Coffee machine doesn't take cash, bad thing. If you also order coffee at the counter, you get half a cup....

The toilets (which you have to pay for) are really gross. I honestly think I've contracted something here, otherwise I've been lucky.

I would really like a copy of the receipt, how do I obtain one?

Good shell. There is good help there if you get coffee late in the evening. Almost fell asleep today, the lady behind the cash register saw that. So gave me a coin so I could go home safely

I love coming here to get gas because Marianne van Gestel knows exactly what kind of fillet American sandwich I want. When I came here for the first time I was amazed at the service! Now when I'm on route I'm happy if Marianne is there! Thank you and you deserve more stars!

It's scandalous how dirty and unsanitary the toilets are, and that at a price of 80 cents for a visit to the toilet. It is striking how often this station receives 1 star from customers and then a 5 star review is posted. Yes, Shell, that's how you get your 3.6 stars, but you could also really do something with the feedback. #honorofyourwork #respectforyourcustomer

Shell recharger hasn't worked for a while and is now full of spiders. Yes, 🕷️🕸️ that one.

Convenient but pricey Just refueled at the Shell along the highway. The location is great, right on the highway, so ideal for a quick stop. The gas station itself is clean and well maintained, with sufficient pumps. The shop also has a reasonable range of snacks and drinks. Unfortunately, the price of fuel is disappointing. Even though it is common for gas stations along the highway to be slightly more expensive, I still found the price at Shell to be on the high side. It is clear that they take advantage of their convenient location. For me personally, the convenience of the location does not outweigh the high price. In the future, I will be more likely to look for alternatives, such as gas stations just off the highway, where prices are often more favorable.

Sunday at 7:00 PM 3 more cheese souflees. Are you with 4 people? No fries this day. There were still a few loose rolls, but I didn't get the impression that these were or would be sold. Unfortunately I didn't take a photo of the empty display case. What a bad gas station.

Ordered 2 broodjes spigelei, the employee at the bakery looked like he was working there as a punishment. When my boyfriend asked for the bacon to be crispy he replied „i just put it on”. For a shell employees those are not very welcoming.

5 stars to Denzel for making me a cappuccino at 11pm :)

Super customer friendly service by Denzel!! Really a great guy, they should give him a salary increase! He could use a better manager, I think he thought he didn't have to be nice to his customers. Denzel thanks man!!!

After 6pm only automatic machines that do not work

Air pressure automat does not work, but is taking money, coffee machine in shell building does not work, but to clean hands after struggle with air pressure automat You need to pay for the restroom! You guys have no idea about customer service !

Lots of choice, neat toilet, several machines for payment, good coffee. Regular stop for me

Extensive and refurbished gas station with a wide choice and a do-it-yourself cash register

I arrive on time to get a sandwich, they shouldn't be closed yet, I see plenty of sandwiches in front of me and the employee says that they are already closed before closing time, if this was said in a polite manner, then there was no so point poorly handled

Just to clarify for myself: you invest a few million in a renovation, to a fresh department and coffee bar that takes up half the store, so you don't generate any turnover for weeks... and then you don't sell those sandwiches during the evening rush hour, but only during the day. when everyone is at work. To then portray an older employee who does not want to restart a stuck coffee machine but is only willing to hang up a sign with the comment "yes, too bad for customers" and walks away again.. According to him, the left one had not been cleaned for too long and the touchscreen did not respond... the right one "just" did not work... I wonder, wouldn't more and better staff (who, for example, know how the coffee machine works) be a better investment than a huge bakery that is only open to Truus and Henk who travel to the Efteling outside rush hour and want a cheese sandwich without any hassle? ? Don't forget that you are a gas station, and not some almost bankrupt la place... although this will get you in the right direction.

very nice and friendly service from a nice lady (Lisa), been here before and she is always cheerful, so you like to stop here for a sandwich/coffee. I like coming here!! It is top notch. Always up for a chat with her mother Marianne? Nice team. Despite being expensive, sandwiches are worth it because of the staff who work there

Snack corner closed at 5:15 PM ☹️

A very sweet (older) woman works there. She makes THIS gas station a service point and only she deserves 5 stars. Other (NEW) staff can be trained better; It's a pity that I pay 5 euros for a delicious hot dog chili cheese, but it is then delivered fresh & COLD.

Seating furniture in the station is nice if you want some peace and quiet. Cleaning up could be better, there is traffic, parcels, paper everywhere and the toilet is just a mess. I thought paying for the toilet was because cleaning was arranged there?

Very nice gas station with an actual Starbucks shop, streetfood and sandwich options as well as a wide variety in the shop from food to stuff for the car. One of the nicer ones I have seen in the Netherlands.

Not great food. My hotdog was still frozen on the inside.. 🤢

Where is the shower???!! Huh, where's the shower?

Sunday evening 8 o'clock. Despite three distribution points, not a drop of coffee! Insanely high prices for snacks, Crappy place!

Coffee was fine, toilet areas were clean!

We refueled here after getting off the ferry in Ijmuiden and continuing on to Germany. Gasoline prices are extremely high. It's better to hold out until Germany and get off the motorway there. The gas station itself is clean, the toilets were also OK. You can pay at one of 2 terminals, which was good. A visit to the toilet costs €0.80, for which you receive a voucher. You can also pay these 80 cents with a credit card. Unfortunately, you can only redeem ONE voucher per purchase, so I ended up buying three items, paying for them individually and redeeming one of the three vouchers each. That can definitely be better.

Toilet only possible via card payment... and older people couldn't go to the toilet because of this and were in distress...

Mała stacja . Plus że jest Starbucks

Really dirty bathrooms, coffee machines- mess around the cups. good thing is the Starbucks coffee nearby.

Armzalige tankstation. Ja als je alleen wilt tanken zit je goed. Maar binnen ziet het er verloederd en smerig uit. Weinig keuze en vooral de verpakte broodjes afdeling is leeg en treurig. Maar goed, geen concurrentie op deze plek dus dan kan je inderdaad de kantjes ervan af lopen.

Dikke rij bij de broodjes en dan om 15u in de middag. 3 man personeel naar 2 staan toe te kijken. Geen snackjes beschikbaar alleen gehaktballen. Volgende keer maar doorrijden.

Dikke rij bij de bakkerij en als je iets nodig hebt van achter de toonbank (wat je zelf kan scannen) zit je zo 10-15 te wachten in de rij! Zonde

Fijn station. Maar het personeelslid wat de nacht/ avond van 13/8 op 14/8 werkte, mogen ze van mijn part ontslaan. Ik was onderweg naar Arnhem, dus stopte er voor koffie en zag haar weggaan. Alle vuilnisbakken rondom het station puilde uit. De 2 koffiemachines waren allebei leeg. Keuze tussen espresso en thee. Thee genomen. Geen zakje suiker ook te bekennen. Moest zoetstof nemen. Bah. Zelfs mijn merk sigaretten waren niet bijgevuld, moest ander merk nemen. Nee, ik was niet blij!

Het leukste tankstation in de omgeving

Als je binnenkomt bij Shell de slaag valt op dat het personeel hard werkt. Vriendelijke en gezellige bediening ondanks drukte. Kortom een fijne stopplek. 🌞

Relatief duur in verhouding met andere tankstations

Ze verkopen hier een heerlijk bakkie koffie!

Kwam er tegen 11 uur wilde even een bakkie en broodje doen. Helaas was alles gesloten in de shop en was de keuze beperkt tot de restanten van de verpakte broodjes in de koeling,en voor de koffie was je aangewezen op slecht functionerende automaten

Prima tankstation. Schone toiletten. Medewerkers wassen niet hun handen, voordat ze je broodje gaan klaarmaken! Dat is niet hygiënisch. Vooral nu met de Corona.