Starbucks in Burgwallen-Nieuwe Zijde

Very disappointing experience. The barista seemed inexperienced and did not make my drink according to the order I clearly requested. This is my go-to Starbucks order, and I regularly get it from other branches where they make it perfectly. I asked for an Iced Triple Espresso in a Venti cup, with the cup lined with caramel, a splash of almond milk, 2 pumps of sugar-free vanilla syrup, light brown sugar cold foam, and cinnamon powder on top. Instead, I received what was basically a regular iced coffee with 3 shots of espresso, almond milk, and some foam. Most of the ingredients I specifically ordered were missing. On top of that, I was charged more for a drink that wasn’t even made as requested. I understand that mistakes can happen, but this was not close to my usual order. If other Starbucks branches can make it exactly as requested, I don’t understand why this branch couldn’t. Very disappointing experience, especially after paying extra for the customizations.

Bad experience ordering a Filter Coffee, not just bad that they did not have it, The Barist an der war was ok offering me an Americano, what i say not is not what i want and he saying me Filter Coffee and Americano is the Same, For someone like me who worked for 20 Years for the Company was a bad experience because not that he was trying to " win" over me like he was saying was totally the true, horrible experience like a Customer to have someone kind of toxic Person like this. Only the Smile from the Barista making my Drink what i decided to take a the End, a Latte is what save a little bit the experience. Also Delivery Stuff in the entrance are nos so a nice experience.

My boyfriend ordered a café mocha with oat milk yesterday because he is lactose intolerant. Unfortunately, it turned out afterwards that the coffee was actually made with cow's milk, causing him to have a stomach ache all afternoon…

The matcha latte was great but they ran out of protein cold foam but the staff was friendly and we agreed on substituting it with whipped cream

Friendly service staff, but no wifi, no toilets and no plug ins

Ideal place to wait for a delayed international train.

They were quite clumsy with the preparation. By the time I received my hot chocolate, it had already spilled all over the cup, making it look quite messy

i order fresh drinks for the summer strawberry something and was horrible i buy 20 € for nothing and they don’t but fruit just water and ice disappointed

The balcony door is extremely heavy and lacks a soft-close mechanism. My hand got slammed in it, and it was deeply painful. The loud slamming noise constantly disturbs customers inside. The staff have actually been made aware of this issue before, which goes to show that they know about the problem but simply refuse to fix it. On top of that, there is no Wi-Fi, and there’s no elevator access to the venue

This Starbucks, I give a ZERO star I visited here around 17:30 2 ppl were working there. One lady at a cashier, one boy made my drink which a ZERO TASTE matcha strawberry cloud frappucino. Strawberry cream wasn’t even cream it was just a strawberry water And I asked a cashier lady to remake it then she said “No no i watched him to made it right” and refused to remake it. Oh wow seriously?? Ok then you guys never had Starbucks drinks or have useless mouth Unfortunately I had the drink another Starbucks shop and they made it right and was so tasty!! TOO HORRIBLE AND WORST STAFF WORKING HERE They even refuse to refund me I would never visit and buy anything from here again I left my drink at the cashier because taste was really really bad Starbucks should fire them I reported to Starbucks customer care about it too

We ordered the new caramel mocha cold foam Frappuccino. Unfortunately, we received the strawberry matcha Frappuccino. We pointed this out immediately, but the employee claimed that there was strawberry in the cold foam. That seems highly unlikely to me, considering the drink is called caramel mocha. I pointed out that the drink couldn't be green (as shown in the photo of the drink as well) and that this was therefore the matcha and not the mocha. He stuck to his position. Unfortunately, we already had to catch the train, so we had to leave. It was a real shame about the money. Luckily, I am not allergic to strawberries, but I find it very reprehensible.

Beautiful location which even has a (inside-) balcony that overlooks one of the station entrances. Staff works really fast and efficiently. Unfortunate that the Starbucks App isn't accepted here. Tables should be getting cleaned more frequently. No restrooms. Doors to the balcony are very heavy and don't have a soft close mechanism, causing unnecessary loud noises each time someone goes through them. Access to this location is via stairs, which a lot of people seem to miss; there's a big Starbucks sticker on the side of the relatively narrow staircase. There is no elevator nor escalator.

Friendly staff There are no free toilets here; you have to pay to use the station's toilets.

Very nice atmosphere in Amsterdam Centraal Station. Great service with a smile from the Brazilian/Italian/German barista 🤗 Starbucks standard quality coffee with pistachio cream. Recommended 👍

Always crowded! But thats fine :)

It's a nice, spacious place to have a coffee, but... it has no restrooms. You have to go to the other end of the station, to the ONLY restrooms in the entire Central Station, and you have to pay for them. There are also no power outlets to charge your devices while you enjoy your coffee.

There was a rat in my coffe, awfull

Friendly staff, good quality man

The guy working there absolutely hates his job. Super unfriendly. I never leave a review, but my advice to you; please find a job you like and feel some joy again.

Unbeatable hot chocolate in a cup

An espresso for 3.70 was fine, but served in a cardboard box. I asked for a cup, he poured my coffee, and I was so disappointed he left me with a half-empty cup… The decline in Starbucks' service is truly appalling. I wasn't going back anyway, and this confirms my decision.

We visited Starbucks at Amsterdam Centraal and had a lovely experience. We ordered a chicken sandwich, tuna sandwich, and hot chocolate — everything was really good and fresh. The taste was perfect, especially the hot chocolate ☕✨ The staff were very friendly and welcoming. My little one asked for extra whipping cream, and they happily gave it with a smile without any hesitation. That small gesture really made our day ❤️ Great service and a nice place to relax while traveling. Highly recommended!

I had a consistent, delicious coffee.

Was helped by here once, came back another day and she remembered my name…. Never seen this before love love love them!!!

Incredible location, in the former second-class train waiting room. Enjoy the city view. Excellent service and attention.

Busy, good drinks and friendly staff

I would like to file a formal complaint and request a refund regarding my experience at the Starbucks store at Amsterdam Central Station. On January 4, 2026, at 1:53 PM, I placed an order for two Matcha Frappuccinos and one coffee. Unfortunately, the staff made a mistake and prepared two Coffee Frappuccinos instead of two Matcha Frappuccinos. Because my train was leaving in five minutes, I didn't have time to wait for the drinks to be remade. Furthermore, I have a coffee allergy, so I couldn't consume the two incorrectly prepared drinks at all. The situation was exacerbated by the rude and unprofessional behavior of the staff. One employee indicated that I would receive a refund for the two incorrect drinks, but the manager in charge didn't process it, despite my explanation and time pressure. As a result, I paid for drinks that were incorrectly prepared and that I couldn't consume. I have proof of payment and can provide it if necessary. I kindly but urgently request that you refund the amount for the two incorrectly prepared drinks and that you evaluate the behavior and working methods of the staff at this location to prevent similar situations in the future. Thank you in advance for your attention. I look forward to your response.

Excellent experience at Starbucks Amsterdam Centraal. From the very first moment, the staff was extremely friendly and welcoming, keeping a great attitude even though the place was quite busy. The service was impressively fast, which is always appreciated when you are traveling and short on time. What really stood out is that even around 8:45 pm, they still had a very good variety of cookies and cakes available. Everything looked fresh and well presented, which is not always the case late in the evening. The coffees came out perfectly, exactly as ordered, with great flavor and the right temperature. The chai lattes were also excellent, well balanced and very smooth. Overall, everything was great. This location truly delivers what you expect from a well run Starbucks, fast service, friendly people, and consistent quality. Definitely a great stop while passing through Amsterdam Central Station.

3.7€ paid for an almost empty cup

I had a wonderful experience at this Starbucks branch. The staff member (Olga) who served me was extremely kind, professional, and welcoming. She made my day with her positive attitude and great customer service. Thank you for such a pleasant experience – I will definitely come back!

Beautiful location with history, worth stopping by This Starbucks is often called one of the most beautiful Starbucks locations, mainly because of where it’s situated. It used to be the waiting area for second-class train passengers, and you can still feel that historic charm in the space. The high ceilings and grand setting make it quite different from a typical Starbucks. Coffee and food are what you’d expect from Starbucks — consistent and familiar — but the location itself is the real highlight. A nice place to sit, rest, and enjoy a drink while taking in the surroundings, especially if you’re passing through Amsterdam Centraal.

Starbucks always makes coffee feel like home. And a warm Cinnamon Cupcake is the most delicious you can imagine. I'd never had it before because I'm not a fan of cinnamon, but when I tried it at Starbucks, it became my absolute favorite!

The employees are cheerful but there is a monster inside them, except for the cute, bright girl from Kyrgyzstan or Kazakhstan who smiles beautifully and expands her energy field 🥰🫶🏻🫶🏻

UNDER CONSTRUCTION - temporarily closed for renovation - post from Nov'19th. 2025

Beautiful & old fashioned. Beautiful & well maintained location of Starbucks.

Absolutely beautiful! Almost a must-see. Very quiet and relatively empty. Sitting in the side room above the entrance hall is also incredibly beautiful, but significantly louder.

Solid kava, pleasant atmosphere...

The attitude is average. The heated sandwich was good at first, but the cheese was too much and a bit greasy. The price is okay in Europe.

Amazing interior, great service, but very mediocre coffee unfortunately!

Better SB at Amsterdam. But generally its always dirty. Tables are not cleaned almost all of the day.

Play music way too loud. Could not even have a normal conversation. Thought this was a coffee house but apparently its a dance club.

Inside Amsterdam Central Station, on the first floor, is this Starbucks. It's not chaotic like all the others around the city, but rather cozy. It has a terrace from which you can watch the hustle and bustle. For those who like it, the selection is the same as at other Starbucks. For me, everything is undrinkable except the smoothies—and that's saying something...

First, the positive: this is a really nice location, a handsome, high-ceilinged room within Amsterdam station. Not your typical Starbucks. Unfortunately, the service wasn't great. There were three people on duty behind the counter, and it wasn't at all busy (the room was 80% empty the whole time we were there), but they managed to get my son's drink order wrong TWICE - the second time he decided to accept what they'd given him with no more fuss (though I was in favour of rejecting it again). And this wasn't a one-off - the couple behind us were also given the wrong drink! They weren't quick either. And no apology was forthcoming, not even a smile. They only time I saw the staff smiling was while they were nattering to each other (which they seemed to prefer doing to anything else). Honestly, if you don't like dealing with the public, don't work in Starbucks!

One of the prettiest Starbucks I've ever seen, with excellent service from the staff :)

There was (i assume) a new worker and a dark haired girly and they were sooo sweeet! Thank you both so much for making my evening with your kindness✨

Just about the grandest SB in the city or the world?

Eternally long waiting times for 1 coffee

Possibly the best place in Amsterdam. Friendly, smiling (the Dutch don't smile much), fast, and above all, the coffee is delicious.

good atmosphere very good coffee ☕

The interior is classic and beautifully decorated. It’s a great spot to relax, wait for your train, and just enjoy the view. Highly recommend it!

Far too expensive for what you get. The staff are nice. Orders are ready very quickly. The items you get are very small and, while they taste very good, there are far too few.

A standard Starbucks at a very convenient location. Exactly what you'd expect.

The coffee at Starbucks is always delicious! They have a wide selection of tasty specials that surprise every time. For us, Starbucks is always the perfect start to a day of shopping or a fun day in the city. A nice place to recharge and enjoy a good cup of coffee!

Tuve que acceder a través de pasos, servicio rápido y un montón de opciones. Las bebidas estaban llenas de gran sabor y no retenían con los jarabes. Nos dieron 3 x caramelo frapps y 1 x galletas y crema y estaba lleno de sabor. El lugar está bastante limpio y un montón de stock en la parte de azúcar y pajas. El personal era amable y rápido en tomar órdenes.

I’m not a fan of this café, but I stopped by while waiting for the train. It’s usually very crowded and quite noisy. The pastries are too industrial, and the service feels impersonal.

Standard Starbucks, but this was probably the most beautiful Starbucks I have ever been to. Just stunning.

Cool Starbucks. Very nice atmosphere in Central Station.

Starbucks at Amsterdam Central Station is definitely my favorite in the city. Especially in the morning, the staff is always the friendliest and most welcoming. They’re super attentive and, after just a few visits, they already know your order, and even your name! It's the kind of place where you feel like a regular!

15th for a chocolate + cinnamon roll and a muffin. The chocolate doesn't taste like chocolate....... Disappointed as usual with this brand.

Arrogant employees, and the drink was half full of ice and you pay €6.50 for that

Did not order anything, I contemplated the fragility of life and the tediousness of adhering to time schedules

Really slow service. I had 30 min until my train was coming. Thought I'd take my time to sit down for a coffee. They tried to add vanilla to my latte to charge me more. I asked them to correct the order. Took 18 min to get my drink. When I asked they were like oh I don't have your order, what did you order? I had to ask them to make my coffee immediately cos I had little time left to get my drink. There were also loads of people waiting for their coffee getting stressed/annoyed.

That was the worst cub of cappuccino i have ever had Starbucks.. probably the last time I go to Starbucks

Having places to charge your phone makes it a great place to stop and plan for tourists.

My flat white turned out to be some kind of latte :(

I went early in the morning and they were not that busy, friendly service and clean place. As for the food: the same as all Starbucks. To have a coffee while you wait for the train is ok

In a sweet area within the station. Classical

This Starbucks is ideal for a drink during your transit. The atmosphere and ambiance, with a view of the station square, is really beautiful. Furthermore, the high roof and old-fashioned furnishings make an impression. All in all, highly recommended! Just check in/out.

The atmosphere is great and the food is really delicious!

I ordered a white mocca, it has no flavor at all, if I wanted a latte I would have ordered one... paid too much for this mess... I often go to different Starbucks, but not this one anymore.

Very nice atmosphere at Amsterdam center station

Nice cup of coffee Only the end times are wrong I was there last weekend (Sunday) after 7pm And I could get another cup of coffee

ordered a pistachio latte, which was completely cold and had no pistachio taste, and I also ordered a pistachio loaf. And when I had to choose something else that was one euro cheaper, they didn't give me the rest of the money back.

Beautiful place within the train. It has a very interesting 20th century European style that is worth looking. The person who attended us was very nice and helpful (Ralff, wrongly spelled).

Please please please fix the front of the counter panel. It’s incredibly heavy. Fell on me today and bruised my leg. Had it fallen on a young child it would be much worse. Staff says only corporate can have it fixed. Safety hazard.

The space is special but what Starbucks has made of it is really awful. Feels like Moscow in the 70’s/80’s.

🎈 This branch of Starbucks is located in Amsterdam Centraal train station, 2nd floor, in front of platform 2. Inside the store, there is a very beautiful decoration, brick orange tones, and the store is spacious. There are seats divided into several zones. 🎈 Come use the service just in time for Christmas. The store's promotions and products will also have a Christmas theme. It has a very beautiful red color. We love this festival ❤️🎅🏻

What a customer service! The baristas here made a special latte for me, and even checked afterwards if it was to my taste. Loved it, definitely recommend!

Getting to a train to Paris. Partner had stood in line with a keepsake Amsterdam expresso cup and to order a coffee. The cup had slipped from the box and shattered on the floor. Partner was shocked and apologetic. Wanting to pay for the breakage. Scott came over and quickly took a new cup and handed it over while asking if she was okay and not hurt. When she apologised, he mentioned it’s just a cup and smiled. We witnessed a fantastic service from Scott and the entire team this morning. They cared for her safety and ensured her experience was good. She definitely left a much happier and calm person after the small fiasco. Thank you Scott and Team Starbucks @ Amsterdam Centraal - Train station

Beautiful inside, delicious drinks and desserts

Is a very nice Starbucks also very nicely decorated

Very fast for any service reasonable price

This is about the smaller Starbucks inside the station, without seating. The staff is only joking among themselves, very slow with the orders, no respect for the customer. Never again!

The glow of wishes and resolutions shimmered across Amsterdam's glittering skyline. Savoring the finest açaí adorned with a generous topping of dried strawberries, we counted down the final hours to the new year. Though the nitrogen cold brew was unavailable, the barista thoughtfully suggested a cold Americano—a practical, equally delightful alternative that was easier on the wallet. I find myself loving this city even more than I did two decades ago. Its people are witty yet grounded, humane yet ambitious. These admirable qualities shape Amsterdam into a hub of creativity and vibrant energy, a city that inspires and invigorates all who visit.

Not a single eye for the customer, waiting 20 minutes for 1 latte in a line of 4 people. But especially not paying attention to who is in front of you. Missed train. Paid €4.65. Never again.

Cerca de la estación de tren, encontramos esta cafetería americana y nos alegramos por el hallazgo porque estábamos cansados y necesitábamos un descanso después de un largo viaje en tren. Esto nos trajo de vuelta a la vida con energía para que pudiéramos buscar nuestro hotel.

Delicious warm bread and nice barista

There are 4 of them, and there are 2 of them working. The gentleman in front of me left without his coffee because of his train and I almost did the same. And despite the wait, my chai has no taste.

On weekends it opens at 8 not 7 :(

It seems like they don't know what customer service means here. Extremely rude, unfriendly Starbucks staff at this branch. I understand it sometimes, at such a Central Station location, with so many people in one day. but I don't think it's really right in terms of price ratio. Even at the station kiosk (where the coffee even tastes better) they have a nice chat with you and often wish you a good journey.

Bad Starbucks. An employee with long red/orange hair. Super rude. I had bought a bottle of drink in the AH opposite. Just didn't see that Starbucks had it too. She ripped the bottle right out of my hand. Instead of her asking first if I got it from Starbucks. And they weren't even allowed to ask questions about the coffees there. What bad service. Starbucks needs to better train their employees on how to be polite

Starbucks is Starbucks! Do not need to add something!

When will the toffee nut latte be available?

Very disappointed, it seems to be the same in all Starbucks locations that the company has lost it's spark. Burnt milk and burnt coffee, I'd truly be embarrassed to charge so much money for oat milk that baristas don't know how to foam. No happiness or whatsoever is read on the faces of the staff. Pure misery, rude behaviour towards guests and no "going the extra mile". Nope. Burnt coffee and burnt milk. There are so many better options where coffee is actually of quality and staff still works with a smile. Super sad to see my favorite Starbucks has totally lost it's spark.

Expensive cappuccino. Grumpy staff. People spoke Dutch poorly.

No taste at all for the Pistachio Cake. Rude service, no smile at all.

A Korean female employee at Starbucks in Amsterdam Central Station Very kind and gentle. I praise you. The time of our visit was 17:30 on September 23rd.

Terrible experience!!! poor customer service, my friend lost her phone they do not even care when we ask for a lil help. They already refused to help even though we have not asked yet.

Starbucks on the top floor, the one in front of platform 2 has great service and the architecture and vibe is super cozy. Especially, Adriano, he always is super nice and friendly. Totally recommend it just for the team working on Tuesday and Thursday mornings :D!

Toilet kapot bestek smerig geef het een nul. Gewoon slecht verzorgd. Wat nog meer jammer. Ook jammer als je een beoordeling moet 100 tekens bevatten.