Susy's Cakes in Wijk 38 Laakkwartier en Spoorwijk

Dirty window, cobwebs on the doorbell...

I ordered a cake for 15 people and paid €130.00. This is terrible. There are some really beautiful cakes online, but unfortunately, I can't experience that. Communication was already very difficult; the cake was supposed to be delivered in the evening. It was already 9:00 PM. No update, nothing. I then sent a message asking what time it would be delivered. They said the icing wasn't working, and I said if it didn't work, I'd rather have my money back. They said it would work. I asked twice if she was sure, and she confirmed it. The agreed-upon delivery was at 7:00 PM. They said the figures were sticking with water. They also explained that they'd had to redo the icing several times. When I got home, I immediately inspected the cake and didn't wait a minute to show her what she'd delivered to me. I'm so sorry you're not ashamed to do this to me. This is a huge disappointment and there's no excuse for it. I've been waiting for a response for four hours. They're posting freely, but no response. Super unprofessional. This is such a shame.