Turks Restaurant Kasap Utrecht in Wijk 09 Leidsche Rijn

The concept (order at the counter, provide your table number, and receive everything on one large serving board) works fine for a family. Anything for more than 4 people can cause confusion. Who has what, what is what, especially if you are not familiar with Turkish cuisine. The food itself was amazing. Good, juicy meat, no matter what you choose. We had reserved well over 2-3 weeks in advance, but I suspected they hadn't entered our reservation correctly into the system. As a group of 8 people, we were initially given two tables for 6, but before we could even order, we were escorted to a large table for 10.

The food was delicious, the concept is nice, and the restaurant is beautiful. However, I do find the prices a bit too high.

We're from Germany and stopped here for breakfast. Everything is offered and freshly prepared for €15 per person. Really great! 👍🏼 The staff is very friendly. Highly recommended!

The quality of meat cooking, especially beef, was not good, and the pre-preparation and marinade for the beef were very poor.

We were satisfied with the taste of the food we ate. You ask for a drink, it doesn't come for minutes, then you ask again. We went as a group of 6. They gave us only one serving of french fries. Even if you go alone, you only get one serving for 6 people. I don't know, I guess they think that since the place is crowded, there will always be customers.

The quality was okay, but the prices were ridiculously high. The two of us paid more than €125. Afterwards, I saw that they were charging €50 per kilo for chicken. Really out of proportion and very poor value for money.

Wonderful barbecue restaurant. Wide selection of different types of meat. Great setting for a family meal.

I've been to Kasap 4 times now and I'm a fan! Kasap is also ideal if you want a quick bite to eat. After you've chosen from the many meat and vegetable options, it is served within 10 minutes. Delicious!

The atmosphere is very nice, but the meat was raw and I felt cheated. I have to pay for meat I couldn't eat. The chef needs to get information about me and ensure it's well-cooked. I don't plan to come back; this is my second time giving him a chance.

The food at the restaurant is incredibly delicious, especially the meat. The staff are truly friendly, particularly the employee Alan. The price is excellent considering the portions and the extra toppings they offer. The generosity is truly remarkable; you feel like you're in an Iraqi restaurant. With all due respect to the Turks, this is the first time I've seen a Turkish restaurant like this. 🙏❤️

Its was a nice experience, to order halal food whatever u wish thats really nice

Fast service, the selection of meat is almost unbelievable and is prepared very well and is all delicious; the bread with spreads beforehand is also top-notch!

Too expensive and terrible quality, the cook doesn't know how to grill, so you get dry meat on your plate.

We had indicated by phone in advance that we would be arriving a little later. According to the restaurant, this was no problem at all. Unfortunately, upon arrival, this turned out to be different. We were immediately reminded of our reservation time, which gave us the feeling that we had to eat quickly and leave again. We were shown to a table, but unfortunately, the concept was not explained. We found that very disappointing. It was only after waiting for about fifteen minutes that we discovered for ourselves that we had to order the meat at the counter. Unfortunately, we were not entirely satisfied with the food either. My neighbor's Adana was still pink inside, and she became quite ill afterwards. Additionally, the rice resembled sushi rice more than the rice we had expected with this type of dish. What we would like to mention, however, is that the lady behind the counter was very friendly! All in all, we found it a disappointing experience. With a little more attention to the welcome, a clear explanation of the concept, and the quality of the food, the experience would have been much more pleasant. There are still a few details that need to be ironed out.

Had a delicious meal, good quality. Friendly staff. Very busy and full in terms of atmosphere.

This was by now the fourth time I have been to Kasap in Utrecht. I have tried it several times, because I kept thinking that it might be a one-off disappointment. Unfortunately, every time at the end of the evening, I come to the same conclusion: the meat and the service are absolutely not worth it to me. What disappoints me most is the preparation of the meat. Even when you clearly indicate that you want the meat medium, you regularly receive it largely well-done. Today was completely bizarre: my meat was fully cooked and dry on one side, while it was still raw on the other. As far as I am concerned, that is not a matter of “taste” or a preference for how done someone wants their meat, but simply poor and uneven preparation. What I found perhaps even worse than the meat was the way it was handled. When I mentioned this, one of the managers got into an argument with me and even claimed that I was wrong about the condition of my meat. Instead of simply listening to a customer and looking into the problem, it felt like I had to defend the fact that I had a complaint. As a customer, you don't always have to be proven right, but you should at least expect to be listened to seriously and for a complaint to be handled professionally. A simple response like "that's unfortunate, we'll look into it" would already create a very different feeling. Arguing with a customer about something that is literally on their plate is, in my opinion, not customer-friendly at all. I also find the service in general to be well below par. I have been here several times and left with a bad feeling several times. Precisely because I gave the restaurant multiple chances, I find it a shame to have to write this review. For me, the combination of varying/poor quality of the meat, flawed preparation, and especially the way criticism is handled is reason enough not to return here. Trying four times is more than enough for me. Unfortunately, I will not be coming back here, and based on my experiences, I would not be quick to recommend the restaurant to others either. Hopefully, the business takes this criticism seriously, because with better quality and, above all, a better attitude towards customers, there would be much to improve.

Great place to eat meat 🥩 food is really nice and tasty. Rice and side dishes are really good. The service was good.

I can’t find the usual quality at ribeyes. Service was late . We ordered side dishes iclikofte aspergus and mushrooms they come half hour later. Even for the tea we waited 15 min and I have to stand there for bring tea to my table than we got the tea. I bring my colleague to show what is the real Turkish dishes and hospitality and it was disappointment even after all I was ready to say keep the change till I saw for 5 cents lady was giving me all the coins for return. No more kasap sorry to lost that place.

This is a lovely restaurant the food tastes great but it’s a bit pricey

The restaurant is generally very good, with a wide variety of meat options. However, there is one point worth mentioning: if you order the meat raw say amount of 45-50eur as a takeaway, whereas if you ask them to cook the exact same order for takeaway, the price goes up to around €130–140. In other words, the cooking charge alone is roughly twice the price of the meat itself, which I found quite surprising. If you’re not extremely hungry, this is definitely something to keep in mind

The overall experience was decent. The restaurant is quite spacious, which is a big plus. We went without a reservation, but they were still able to find a table for us. I ordered the steak medium rare. It was okay, but nothing particularly special, and unfortunately it was served a bit cold. We were a group of around 8 people sharing a table, and the amount of tableware and serving items provided felt insufficient for a group our size. On the positive side, the fries were good, and the baklava was excellent.

We had a delicious Turkish meal. The concept is very nice, where you select your meat and vegetables from the display case. While your food is being prepared, you are served some bread with spreads, and with the main course, you can order unlimited rice and fries on the side. The service was very friendly, and we were even offered tea on the house twice. The desserts were also tasty, but we did experience a sugar crash afterwards due to all the sweetness.

Super busy, had a good meal. Everything looked good and clean.

Disappointing experience – 1/5 We came to Restaurant Kasap on someone's recommendation, but unfortunately, the food was quite disappointing. Various side dishes were placed on the table: potato salad, carrot salad, kısır, cacık, and turşu. In our opinion, these are not the types of mezze you expect at a Turkish grill, the kind you can dip bread into or that really add something to the grilled meat. In the end, only the cacık was eaten. Of the meats, the Adana and chicken skewers were good. We had ordered the bonfilet medium, but it came out way too well-done. The kuzu şiş was incredibly dry and had a burnt taste that I could still taste. The side dishes were also disappointing. The rice was sticky, making it almost impossible to eat. The fries looked like they had been fried twice, had absorbed a lot of oil, and were therefore dry. All in all, we found the quality of the food to be very disappointing. “Eaten” because we were hungry. For us, 1 out of 5 stars. We were mainly curious about the bill, because the price-quality ratio will ultimately determine for us how truly disappointing this experience is. That was 75.00; too bad, back home then… Furthermore, the tables were way too close together.

May God bless you! The food and service were truly top-notch, and we felt very comfortable. The atmosphere was absolutely wonderful. I will definitely visit you again.

Best rib eye in Utrecht. Delicious food, great concept, great staff

The times I was here around lunchtime, the food was top-notch! I went during dinner time today. The meat was practically raw and cold.. There is so much staff working here, do something about quality control? Grill marks mean undercooked or have good flavor ;)

A Turkish restaurant with a wide selection of meat dishes. The quality of the meat was very good: tender, flavorful, and well prepared. We really enjoyed the food. The starters were slightly less to our liking. They weren't bad, but we had expected a little more from them. The restaurant itself is cozy, but because the space is quite enclosed, the smell of the food lingers. This can be unpleasant for people who are sensitive to smells. All in all, we had a nice evening and especially enjoyed the delicious meat. Definitely recommended for lovers of Turkish cuisine.

We had a really incredibly delicious meal. Wonderfully grilled. The fries and vegetables were tasty too! It was fun to pick everything out yourself. Friendly staff!

Delicious food. Really good meat. Seasoned, marinated, and natural. Nicely prepared on a charcoal grill. Just point out what you want in the display case, and then it is served to your table nice and quickly.

Still the best, a customer for years, the manager is a GREAT guy

I highly recommend this restaurant. The mixed grill was delicious and fresh, and the tea and baklava were wonderful and a perfect ending to the meal. The service was excellent, the staff were friendly and responsive, and the prices were reasonable for the quality of the food. I will definitely visit again when I return to Utrecht. Thank you for the wonderful experience.

Absolutely delicious! Highly recommended.

Delicious food. Poor service. No explanation of how the concept works. The wait staff was on their phones more than attending to customers.

Unlimited meat, extraordinary künefe, mmm, the appetizers, especially that kebab bread from my beloved Hatay, my beloved homeland, LEGENDARY, and the künefe of my region, and finally, the delicious tea from REPUBLIC LADY, whose taste is still in my mouth, smelling of Türkiye, smelling of longing 👏🏽👏🏽🇹🇷🇹🇷❤️❤️ I LOVE YOU, MAY ALLAH INCREASE YOUR BLESSINGS 🙏🙏

We visited this restaurant for the first time, but unfortunately, the experience was disappointing. Upon entering, they wanted to seat us immediately next to a large group of young boys, even though other seats were available. That did not feel comfortable. The service was the biggest downside. Despite it not being busy, we had to wait a long time before we could order. They didn't even walk over to our table; they called out what we wanted to order from a distance. Because it was our first time here, we asked for an explanation of the concept. Instead of a friendly explanation, they curtly pointed to the meat with the remark: “Yes, that is where you have to choose and order.” We also had to get our attention for drinks ourselves, and even that was taken from a distance. The staff came across as uninterested and unfriendly. The food was inconsistent. The Adana was far too spicy for our taste, and the meat was quite tough. Unfortunately, we really didn't like the rice. Otherwise, the atmosphere in the restaurant was reasonable. All in all, this was not a pleasant first impression for us. With friendlier service, more attention to new guests, and improvements to a number of dishes, the experience could be much better.

The food wasn't particularly special, but certainly not bad either; just average. What was a real downside for me, however, was the immense crowds and commotion in the restaurant. Because people are constantly walking back and forth to choose their meat, it creates a tremendous amount of movement and noise. As a result, you can barely understand each other if you are sitting opposite each other at a table. Otherwise, the service was just fine.

We have eaten here several times and we keep coming back, the food is top-notch. And the staff is super friendly.

Bought vouchers via Social Deal to dine with 3 people. The food/meat is exquisitely prepared, deliciously tender, really good quality. The staff is very friendly, good service. What is really annoying is that you never know in advance what your bill will be. The price of the meat is completely unclear! Some vegetables are sold by the piece, such as mushrooms and asparagus. These prices are not listed on the menu. The meat is also priced per kilo on the menu. We really did have a delicious meal. I really can't say anything else. But when the bill comes and you have to pay another 150 euros on top of the vouchers totaling 90 euros. Well, then I think that is a lot of money and I regret that the prices on the menu are a complete mystery. That really should be different.

Friendly staff, fast service. Very short waiting times. The food is delicious.

Beautiful. A large venue with a unique concept.

We often go out to eat throughout the country. The staff was friendly. However, we found the meat options to be very pricey. Undoubtedly, something wasn't right. A piece of chicken thigh was more expensive than tenderloin… Normally, we eat elsewhere for around €100-130, but then everyone gets their own plate, rice, fries, etc. This time, with 5 people, we received one small ball of white rice and one small ball of bulgur. The meat wasn't of a quality that blew me away either. The concept is nice and cleverly thought out. But they need to reconsider the pricing aspect. I also didn't like the mezes you get. Nice to visit once, but that's about it.

Delicious grill that you can put together yourself, tasty salads, delicious mezze and fries, customer-friendly, simply top-notch! Also, the dessert bar across from the entrance is a very nice idea and they have tasty baklava.

We have eaten there several times, but the service has really gone downhill. Not all the vegetables were brought, and they arrived long before the meat did. Very strange; surely you serve them together immediately? Then, charging over 70 euros for less than 300 grams of Wagyu steak is pure theft. For 2 adults and 1 child, the bill ended up being over €172, of which €90 was paid with Social Deals vouchers. I have eaten at Kasap before and it was never this expensive! We also paid for a drink that wasn't even served to us. The only thing I can say is that the food was tasty. But for that price, you can eat elsewhere with fantastic and better service, without being charged for things you don't receive. No more Kasap for us.

Delicious food & good atmosphere.

They bring the meat undercooked. And it's unnecessarily expensive. Even the chicken was undercooked. I definitely wouldn't recommend it.

The food was extraordinary and so delicious I really enjoyed it 😍😋

Very disappointing service. We ordered bottled water, but it was forgotten until we had to remind the staff. Even then, they brought the bottle without any glasses. Considering the hot weather, we expected prompt, attentive, and efficient service, but unfortunately that was not the case. The staff seemed inattentive, and the overall experience at the event was unpleasant. I would not recommend this place to anyone—even my enemies.😡🤬😖

The meat was tough and not tender. That is not what you expect from a restaurant with a focus on meat.

The concept is nice, but could be a bit more seasoned. The rice and fries are really tasty!

Delicious meat, truly. Great service

Nice concept and a beautiful establishment, but unfortunately, the price-quality ratio was disappointing. The portions are very small for the prices charged. Additionally, the quality of the meat was fine, but certainly not exceptional or of a level that justifies these prices. For the meat served, I simply find the prices too high. It is a shame, because the concept certainly has potential.

Was here for the first time today. I do think I could have been asked if I knew what the concept was all about. So that was a bit disappointing, but the meat was superb! And the staff walked around a lot.

We celebrated an important day at Kasap. They were very friendly and decorated the cake beautifully, making it a truly festive occasion. Moreover, they brought a wonderful festive atmosphere with them during delivery, making this day extra special and unforgettable for my daughter. On top of that, the food was incredibly delicious. Many thanks for the wonderful service and the beautiful contribution to this special milestone. Kind regards, Sema

جوء المطعم بيحسسك انك قاعد فقط لحتى تاكل و تطلع مافي اي منظر او اطلالة كمان الاكل ابدا مو لهل درجة يعني مافي فرق بين و بين مطعم تاني و الاسعار جدا غالية يعني معقول سيخ كباب واحد 16 يورو يعني نحن شخصين دفعنا 140 يورو ع غدا بسيط طبعا لن اكرر التجربة The restaurant's atmosphere is very ordinary and soulless. One feels like they're just a place to eat and leave immediately; there's neither a beautiful view nor a pleasant atmosphere. The food is definitely not as good as hyped up to be, no different from other restaurants. Despite this, the prices are excessively expensive. Asking 16 Euros for a kebab skewer is truly unacceptable. We paid 140 Euros for a very simple lunch for two. The service and quality of the food absolutely did not justify this price. I will not visit this restaurant again and unfortunately cannot recommend it.

The quality of the meat was good, but in my opinion, the prices are far too high. €95 per kilo for lamb chops and €95 per kilo for ribeye is very pricey. Additionally, we ordered the meat dishes well done, but the meat was not yet properly cooked on the inside, while the outside was already bordering on burnt. That was disappointing, especially considering the price you pay. All in all, tasty meat, but we felt the price-quality ratio was not balanced.

As far as I am concerned, Kasap is one of the better places in Utrecht for lovers of good grilled meat. From the moment you enter, you are greeted warmly, and there is a cozy, lively atmosphere. The meat was perfectly prepared: tender, juicy, and full of flavor. You can taste that attention is paid to the quality of the ingredients. The side dishes were also fresh and flavorful, creating a beautiful balance throughout. The service was attentive without being intrusive and was happy to help with making a choice. A restaurant where quality, hospitality, and taste come together. I will certainly return here again and can wholeheartedly recommend Kasap to anyone who loves Turkish cuisine.

Eaten at Kasap for the 2nd time. The 1st time was 5 stars, the 2nd time the food didn't arrive very hot. Otherwise, the food was good. And lots of bread, fries, and rice that you get for free.

I think the service is very good, I am very happy with it. It was my first time, but I think it's very good. I come so often.

The food was very tasty and the staff friendly!

Delicious food. Fresh meat options.

In terms of price, service, and food, this is the best place I've seen in the Netherlands.

The food was burnt, the meat was undercooked, and the restaurant lacks consistency. Every visit seems to be a different experience, and the quality is not reliable

Sirloin steak & Wagyu are highly recommended!

I am never eating here again, 2 pieces of wagyu €220, plus a kilo of lamb chops €95 per kilo?? Chicken €50 per kilo? They have no shame!!!!! Ridiculous what they charge, be warned

The food was quite good. However, we had to pay an exorbitant amount for just a few pieces of meat/chicken. This cost 120 euros including three drinks for two people. Furthermore, you pay so much but get very little rice. For the money paid, we could have eaten at an all-you-can-eat restaurant twice. Not worth repeating.

Paying for parking is too expensive

excellent food...very friendly staff but the lack of prices and the lack of a menu with instructions gives an impression of frivolity.....for two people a meal and two Cokes you pay 146.50 Euros...and you only find out this at the end.....and at the end you also have to pay for parking

Excessively expensive, the staff taking our order at the meat counter were rude and the meat was cooked to inconsistent levels... no need to go again. We'll look for another place for our guests now.

Nice concept, but the prices are abnormally high. €15 for one skewer with some chicken wings, €12.50 for one skewer of chicken fillet, and €12.50 for one skewer of Adana is truly out of proportion. It is not at all clear beforehand what you will ultimately spend, but afterwards you get a real shock when you see the bill. Additionally, the meat was burnt, lightly seasoned, and partly even raw, even though I had indicated that I wanted it well-done. In the end, we spent €150 for two people, which is really not in proportion to what you get. For that amount, you can have a much better, more extensive, and higher-quality meal at plenty of other restaurants.

The food is very good. The quality of the meat is very good. But it is often too crowded. Prices are very steep.

What a terrible experience. Absolutely not a second time for me. They charge €50 per kilo of meat. I picked out my meat and literally asked if they could weigh it. Answer: “We don’t weigh.” I was told it was about 1.5 kg, so I thought, fine. Next, I received lamb that was still raw. I indicated that I didn't want this and didn't want a new one either, because I didn't want to wait any longer. When I asked at checkout if that meat had been removed from the bill, an unpleasant argument started immediately. There was an angry reaction, and I was told: “Look for yourself.” The bill turned out to be €130 in the end, even though I already doubted if that could be right at all. I could only view the receipt after I had already paid. Eventually, I didn't feel like dealing with all the hassle anymore and just paid to get it over with.

First time dining at Kasap Utrecht and certainly not the last. Compliments to the staff: very attentive, friendly, and helpful. There was a cozy and relaxed atmosphere, making you feel welcome immediately. Nice concept with a huge selection of different types of meat. The side dishes and desserts were also delicious and well-presented, without exception. In short: had a great evening and ate incredibly well. Highly recommended!

EXPENSIVE!! The meat is practically raw

We've been regulars for years. The food is truly fantastic! Every dish we had was packed with flavor and perfectly prepared. I highly recommend the Adana kebab. Without a doubt, one of the best meals I've had in a while!

After eating, 3 out of 4 people experienced nausea, and the common dish among those affected was minced meat/Adana kebab. The next day, we called and said there might be a problem with the minced meat; we were told they would get back to us, but no one called. Serving the food on constantly used cutting boards is also unhygienic! I have no negative comments about the staff.

Had a delicious meal and a nice atmosphere.

Forked out 140 euros in exchange for a stomach bug... My colleagues and I came here for dinner. At first glance, the place looks nice and the meat is all neatly displayed. We were told that we have to pick out the meat ourselves, instead of ordering from a menu. Anyway, we got a cafeteria vibe from this. We all picked out some meat and were told that all the meat was served with rice, fries, and vegetables. We were served a full platter of meat with 2 meager piles of rice and a child's portion of fries... fine. The meat tasted good otherwise. That same evening, we all suffered from nausea, headaches, and a flu-like feeling. We had read several similar reviews beforehand and gambled that it wouldn't happen to us; well, it did. This is definitely not a repeat case...

Tasty food, tender meat, and a nice atmosphere. The concept is interesting. You first choose your meat at the display case as if you were at a butcher's, and then they grill it for you on the BBQ. The meat is well-seasoned and the taste is pleasant. The price is a bit on the high side, but that is to be expected at this type of restaurant. It is worth it though! It is clean and hygienic, and the staff is very sharp and helpful!

Delicious food, friendly service, and super nice staff. Definitely recommended!

The food was tasty; we put together 2 mixed grills plus 2 ribeyes for 6 people. And to finish, we each had a piece of baklava with ice cream. For me, the area for improvement lies with the bread. The first round was nice and warm, but with the next order it was cold and tough. The meze could also be better as far as I'm concerned; they taste like typical salads with lots of mayo. This cost us a total of approx. €60 pp. I think the price-quality ratio is reasonably good!

Never again, and I don't want to waste any more words on it!

The food was really nothing, just not much seasoning. Paid €100 for a few pieces of chicken fillet, ridiculous prices!

The food is always so delicious. It's also a nice concept that you choose your own meat in advance!

Very bad experience at Kasap Utrecht. I simply asked to have the meat weighed, but that was refused with a lame excuse that someone was ahead of me. Subsequently, the meat was simply served without being weighed, leaving you with no idea what you are paying. After that, we were also told that we only had an hour to eat, even though that is not indicated anywhere. In a restaurant, you set your own pace. In the end, it turned out to be far too expensive, and we even had to arrange extra money. This is completely lacking in transparency and is absolutely not customer-friendly. I will not be coming back here.

Nice concept where you choose your own meat at the butcher's section of the restaurant. Then the chef prepares it and it is served at the table. And which is always a good sign: it is always busy here. And definitely do not forget to try the baklava here for dessert; it is truly heavenly. My colleagues and I will certainly come back again.

This is the second time I've placed a takeout order here, and again, the prices are wrong. They're very unclear about the exact price. You see a price per kilo, but the final price seems to be much higher. Two skewers cost me €30, which I can't believe. For two people, I paid €124, while it should normally be €60–80. It's not a pleasant or reliable experience. I won't be coming here again anytime soon and advise others to be very careful.

Delicious food, great atmosphere, and such friendly and fast staff. It makes an evening a real experience. Fantastic ;)

We paid €330 here. It was ridiculous. It's unnecessarily expensive, and nothing we ate was worth €330.

I've eaten here many times. I was almost always satisfied, until today! No tenderloin or steak at 7 p.m. on a Sunday! It's outrageous. I find this unacceptable, considering it's the weekend and lots of people are coming to eat. Such a shame!

I want to give another chance but my first time was not very good.Not so tasty, almost zero salt, poor seevice.Next time we will see.

Employees, especially that one guy who does the service and such, you better find another job. I understand you "have to" work. But this way, you might encounter someone who'll ram you into the kitchen. Worst service ever. I ordered food medium rare, and everything was still raw. The staff probably wanted to go home. Strongly discouraged. There's the Levantine on the mosque square; I regret not going there. If I had to say one word, it would be, "I feel ripped off."

Yesterday I went to Kasap Restaurant Utrecht with my wife and children. What a disappointing and unprofessional experience. While eating, I literally found a hair in my dish. When I politely reported this to the staff and later to management, they didn't take it seriously at all. No apology was offered, which I personally find unacceptable in the hospitality industry. To my surprise, we then received a bill of €102, even though we had ordered relatively little. As "compensation" for the hair in the food, they only gave us a €10 discount. This seemed ridiculous and disrespectful, especially considering the situation. When I expressed my displeasure, I noticed the staff reacted with irritation and made it clear they wanted us out of the restaurant as quickly as possible. Instead of customer-focused and professional behavior, I felt completely ignored. This restaurant lacks basic principles such as hygiene, customer service, and responsibility. I strongly advise against dining here, especially not with family or children. For us: once but never again.

Very tasty food, with good service.

We were a group of 10 and had a very disappointing experience. The service was terrible. Every time we needed something, it took an incredibly long time to arrive. Moreover, the restaurant wasn't busy, but there was no dedicated staff member to assist us. As a result, we had to explain our needs to different staff members, which was very inconvenient and frustrating. Unfortunately, the food was also disappointing. We ordered two kilos of kuzu shish kebab, but the meat was rock hard, almost like stone. A real waste of money, especially if you're here to enjoy delicious meat. Furthermore, the staff member behind the counter didn't smile or be friendly at all. This is also something the restaurant really needs to improve. We spent almost €400, but this was the last time for any of us. None of our group was satisfied. After our visit, I emailed the restaurant to explain our complaint, but we never received a response. It seems customer complaints aren't taken seriously. A real shame.

I went here about seven or eight months ago, back when the owner was still around. Unfortunately, the quality of the meat has deteriorated significantly since then. The Adana skewer even had the taste and texture of a frikandel, which was very disappointing. I used to really enjoy the food, but they're no longer up to that standard. I'm also not impressed with the service and the staff. Considering the price, I find both the service and the quality of the food subpar. This is a clear reason for me not to return to Kasap Utrecht. In the future, I might visit the Amsterdam branch again, hoping the experience there will be different.

I've eaten at Kasap several times now, but this was definitely my last. Unfortunately, I can't say anything positive about the service. There were four of us and we clearly indicated when ordering that we wanted to eat together, but we were still served one at a time. That was a real disappointment. Furthermore, the meat wasn't cooked medium as instructed. When I pointed this out, the staff even started arguing with me. I feel like this restaurant focuses more on sales than hospitality. Therefore, I wouldn't recommend dining here.

I've been here many times in the past and have always been satisfied, but our visit on December 13, 2025, was unfortunately disappointing. It was very busy; staff members were visibly chaotic, and it was also very noisy. We ordered meat dishes, but after 40 minutes, nothing had been served. Suddenly, we were asked if we wanted our burger with or without bread, even though we hadn't ordered a burger at all. Ten minutes later, the food arrived. The staff member indicated that the burger was "on the house" because something had gone wrong with the order. To our surprise, two minutes later, another staff member arrived and said that the burger wasn't for us and wanted to take it away to serve to other guests. This is unhygienic and completely unprofessional; the burger was already on our table and could have been touched. The food itself unfortunately gets one star that day: hard, overcooked, and tasteless. It seemed as if little attention had been paid to the preparation. I expressed my dissatisfaction when I paid. The only response was, "Sorry, it was busy." Despite everything, we were still charged €150 for three people. Very disappointing, especially considering previous good experiences.

Unfortunately, this was a very disappointing experience. The food was poor quality and completely unworthy. I had specifically requested the meat to be cooked medium, but despite this request, it was served thoroughly cooked. This made the meat dry and tasteless. For this price, I expected much more. I will never return here!!!!

It's a stylish, large restaurant, but it was so crowded in the evening that we could barely hear each other. I liked the meatballs, but I can't say the same for the chicken and meat dishes. Probably due to the crowd, the meat seemed raw inside to me, and unfortunately, I didn't get to enjoy a delicious meal...