Vascobelo Hoog Catharijne in Wijk 06 Binnenstad

We paid a fortune for two half-warm croquettes and two sandwiches, with no other garnish. I wish I'd read the reviews before our visit. It happens regularly. And unfortunately, they don't learn from it. The staff is friendly! But they'll never see the four of us again.

€12.50 for a few lukewarm mini croquettes without any garnish is really over the top. And there's not even a proper restroom. Save yourself this place!

Upon arrival, we found a dirty table. The waiter first went to clean other tables and take orders. We asked twice for a cloth so we could clean it ourselves, only to be told there were clean tables in the back. OK, we went looking for the clean tables, and luckily, one was indeed clean; the other tables we encountered were also filthy. We ordered food and drinks, and they practically threw our drinks on the table without saying a word. She was clearly not amused that we had asked for a cloth. The food did arrive quite quickly, which was a plus. Unfortunately, it was served over the pram instead of walking to the other side of the table. The waitress was friendly, though.

Had lunch today. Had to wait an hour and a half for half-warm croquettes on stale, hard bread. Save yourself the wait and the money and eat somewhere else. There's plenty of room in the shopping center.

We sat a family of 3 adults. The waitress cleared one table and got ready to take an order. I instructed her to clear the other table and she immediately did so. I am not obligated to instruct her on how to do her job.

The manager Chris is the absolute best! Really friendly and gives great service, I would recommend Vascobelo to everyone.

Great food, the croquettes could have been a bit warmer, but if you're hungry, you'll eat them quickly. Everything comes out very quickly, which is nice!

I visited Vascobelo on a quiet Sunday and tried the Eggs Scandinavia met avocado. Vascobelo has a relaxed, calm vibe, especially on a Sunday when it wasn’t crowded. The restaurant felt peaceful, which made it a nice place to unwind without the bustle you often find elsewhere. The service was refreshingly fast and efficient. I didn’t have to wait long to place my order or receive the food.

Nice quieter place within the busy Hoog Catharijne

Bad service! Bad food, expensive prices! Absolutely not recommended. Never again for us.

Good service! Good food, reasonable prices! Absolutely recommended. Definetly again for us.

I got food poisoning from this restaurant, we ordered croquettes on bread, the croquettes were just cold and the service was very unfriendly

Yesterday we took a little break with a friend. It was a peaceful and quiet environment. The staff was very friendly. We enjoyed a delicious coffee, and the atmosphere was also very nice.

We had a very nice coffee and a the Eggs California. The staff was fast and friendly. Nothing to complain about. :-)

Good location, expensive price! I first got a hot glass for my Sprite, then two cold croquettes on bread... and that for that price... maybe they were having a bad day. That's also a tip. Better wait a bit longer for hot and good food.

Had a delicious lunch. The iced coffee went down well.

The culinary experience of the restaurant is exceptional with a harmonious balance of texture and taste served on plates

Don’t know about the bad reviews but we had breakfast today morning in this resturant just opposite to where we were staying (crown plaza) I must say the eggs on bread was very nice. Service was also fast. Only issue with me was the quantity didnt justify the price €15. But the quality was good. In €21 u have much more options in crownplaza itself

It’s expensive for the quality of the products, slow service, tasteless salad and croque monsieur

Great place to eat, delicious food.

Una parada agradable en un día ocupado. Nuestro grupo descansó aquí y tuvo una buena conversación con un buen café en un ambiente agradable. Un bonito café y después de todo que estábamos listos para ir.

It was the worst experience ever. Totally unrecommended. They had make a mistake at the order. We had a complimentary drink. But the food was terrible. The chicken was like plastic, the 12 hour was too small for the money you pay, with no cheese at the salad as it is at the photo, the crochet low quality, and we had to ask for a spoon to eat. And the ending disappointment, the no toilet situation. NEVER AGAIN.

Good sandwich, and very friendly staff. As its in mall so quality is really good

Today, my husband took a small coffee break here while I was shopping. After finishing the shopping I went here with a leftover sandwich and a vitamin water in my hand. As soon as I sat down, the waitress came and asked what I would like to get. I said nothing at the moment. It has been only 5 mins. I arrived and I gave the small sandwich to my husband, only 3 to 4 bites. So it was not a full big chunk of sandwich. After waitresses saw this, she immediately came to warn us that food outside is not allowed in a really bad manner, and asked me what I would like to have, as implying I brought the sandwich specifically there. Also looked down on my vitamin water. My husband was already having his coffee. All in all, the waitress today was very rude toward us. I don't recommend you to have a quick break here. Go sit down to Starbucks just at the opposi, and e then you can avoid this kind of rude behavior.

Great tent, for a nice lunch, for example. I had lunch there myself and had a classic chicken. It was just delicious. Nothing wrong with that. Too bad everyone goes to the tent next door. That makes it nice and quiet, but I hope that more people will come to eat here at Vascobelo.

nice, calm and the coffee is very good

Waiter was very unfriendly. Ordered 2 iced coffees that were warm when we got them. When we said something about it, it took a long time before anything was done. Ended up having a few extra ice cubes. The food was good, we didn't have to wait long. When paying, they automatically ask for a tip, and "no tip" is written very small on the card machine. When we asked where the toilet was, we were assigned to the restaurant across the street. In short, not recommended

Had a 'late' lunch with my friend this afternoon. Ordered 2x gluten-free sandwiches, 1 with salmon, 1 with chicken. Gluten free due to celiac disease. This probably does not work 'cleanly' for celiac disease. Got all the symptoms of a gluten error. Too bad, because the menu says 'gluten-free possible' everywhere. In addition, there was not enough occupancy for the people sitting there, which meant some had to wait a very long time to order.

Great atmosphere, polite and professional service, and delicious coffee. Recommended!

The restaurant was almost empty at lunchtime. We had a chicken sandwich and a rendang sandwich. The chicken had a very special structure. The rendang sandwich was very thinly filled, but tasty. The sandwiches cost between 12-14 euros. The order was fast. Our drinks within 5 minutes and our sandwiches 10 minutes later. The plates were beautifully laid out! In terms of beer, there was only Leffe Blond and Stella Artois (5.50 euros). The waitress did not walk by to ask if the food tasted good or to ask if we wanted anything to drink. In short: quite expensive considering the quality and service.

Waited 15 minutes before we could order and then waited another 35 minutes for our food. Food was fine, you don't get much for what you pay.

You will find that nearby establishments always have customers. There's no one here. Disgusting food and service. If you are a customer of this establishment you have no respect for yourself.

I have never experienced this before... we waited more than an hour for our food and it was really chaos. Everyone got angry because they had to wait so long and several people walked away without eating or paying. Food wasn't special either.

First waited 20 minutes and asked 3 times if we could order. Then waited another 45 minutes for a salad and another 12 hours. When we got the food it was also very disappointing. The 12 o'clock meal included a salad that did contain cheese in the photo, but when we got it it was just a few leaves of arugula with 3 halves of cherries tomatoes. The salad was very little for the price you paid. The poached egg that came with it was just hard boiled. Unfortunately the bread was also very tough. Definitely not recommended, never coming back. Addition: when we wanted to go to the toilet, we were told that we could pee at the restaurant diagonally opposite. Worst tent ever

Went here this morning for breakfast. It was busy and there were not enough staff. It took a very long time before we were helped at all. Anyway, who knows, the food might be tasty: a shame. The eggs were cold, the “grilled” (so warm you would think) tomatoes just came out of the freezer. Then you think you've had it all, but here they manage to serve the coffee with a vinegar flavor. They had diluted the orange juice nicely: it was like drinking lemonade. Finally, the bill: we wanted to refrain from tipping... the waiter asks me(!): would you still like to tip? No, certainly not, it sounded. The bias may be due to the location, but we will never come back here.

Just had a drink, normal prices, but very busy. The toilet is at another tent.

1 medium cappuccino plus extra shot: take away: e5:26 Really ridiculous although the coffee is excellent, When are we going to boycott these types of idiotic companies. I'll never come back here again.

Waiting 30 minutes for a mediocre iced coffee. They forgot the caramel syrup? And too few staff to take orders.

What a great experience at Vascobelo! The ice tea was delicious, and despite the crowds I was helped within 5 minutes. The food took a little longer, but I totally understand. I have worked in the catering industry myself and know how hard work is done behind the scenes. Compliments to the chefs, bar staff and waitresses! The tipping system is super convenient, although it would be nice if you could choose an amount yourself. Anyway, a great place! I will definitely come back here more often.

For this being my first time in Netherlands I enjoyed my meal here. The staff is so pleasant and nice. The food was very delicious and easy to order. I highly recommend if you need a little pick me up or breakfast ❤️

Basically the worst lunch experience ever. We were told the food will take 15-20 minutes. We waited for 45 minutes just to get cold food. 2 out of 5 ordered items were wrong. We asked for a takeaway box because we were already late just to be told “they don’t do takeaway boxes”. Also, terrible coffee for such an expensive coffee machine. Just avoid, there are a thousand better ways to spend your money and time.

We paid almost 25 euros for a small tasteless hummus sandwich, a mouse bite cake, a cold latte macchiato and a mint tea. Not worth our time and money at all. The chip shop was not working so we could not choose half of the menu. You would really rather eat somewhere else.

Cozy terrace. Time for a nice cappuccino. Helped quickly. Service was fine. Only super annoying that you cannot pay by contact but have to pay by debit card. And then also ask for a tip in English when paying with your debit card. Just look/read carefully on the device. It says NO TIP at the bottom. Just click that and you're done. Unfortunately for Vascobelo's company policy, next time we will go to the neighbor for a cappuccino (and more) where you can pay in cash.

The low reviews really surprise me. Yesterday I had dinner here and ordered a classic chicken, which was very tasty. It did take a while for someone to take my order, and I had to wait about 30 minutes for my food, but that's understandable considering how busy it was. The staff was super friendly, and I tipped myself. As for the "mandatory" tip that some people are complaining about: a tip for you, if you look closely at that ATM, you will see the "no tip" option. Click on that and you just pay the original price without tip. It's just a matter of reading.

Service takes way too long. Not really friendly and also takes plenty of time to pour everything.

Service was disinterested. Had to wait 45 minutes for our lunch, which was well after lunchtime. When paying by card, we were required to choose how much tip we wanted to give, which we had to indicate on the card machine. 0% did not appear here, were not planning to even tip for the bad turn of events. In addition, mandatory tipping is prohibited in the Netherlands.

Werd in slecht Engels te woord gestaan. Snap dat hier veel toeristen komen maar ik wil graag in het Nederlands aangesproken worden kon nu niet bestellen wat ik wilde. Tafels vies.Koffie ok.

Glass of chai latte for 5 euros, less than half filled with actual drinks and the rest foam. This is also the intention when asked. 👎

Food fine, but service terrible. Food is not all ready at the same time and some things were forgotten to be made or did not arrive at all.

From the outside it looks attractive. Once inside, that changes quickly. You are not received nicely, despite 5 staff in front of you. Taking the order takes a very long time, even though there were not many guests on a Sunday afternoon around lunchtime. We were a family of 5. One dish came almost immediately, the rest had to wait. That is already problem one, because it can be done much better and must be done differently. You expect everything at the same time so that you eat at the same time. The other three received their food at the same time, but number four had to wait even longer (2 croquettes with bread). Ultimately forgot to pass it on to the kitchen. The waiter who came to take the order didn't have a note either, but had to do everything from memory. That's where things go wrong again. Drink order was also incomplete. The 'toasted sandwich' was very hard and was less edible than it looked. Nor is it richly invested as shown in the picture. All in all not recommended. Two free drinks is nice after your complaint, but we came for lunch. This case has much more potential than is currently being realized. Maybe give the staff a course on how to run a perfect restaurant? Because the prices promise better quality and service than what the customer gets. Shame. I'm sure this restaurant can be great, but right now it just doesn't work out that way. I would not recommend this restaurant, especially at this time, and eat and/or drink somewhere else.

Took a long time for the order. If you work in the catering industry you need to know how it works. And know what the product information is.

Absolut bad experience in this coffee restaurant!

I've lived in Europe for almost 20 years and this is the first time I've experienced such a bad coffee shop. Not only did they refuse to admit that the coffee was wrong, they blamed the customers. They accidentally spilled coffee on a customer's trousers, and the first thing the manager did was come over and question them. I really don't understand it. I can only recommend that you avoid this place.

Service disastrous!!! Never again

The place itself looks very neat, it has no toilets, so you have to go to the general toilets next to this restaurant. We had to wait 45 minutes for a sandwich with 2 croquettes and a hummus sandwich, which tasted fine. No idea why it took so long, service didn't seem very friendly.

Had to wait a very long time to order something. No idea why it was so disorganized. Food was good. I won't come here a second time

I rarely write a review, but my experience today was very bad at this place Unfriendly staff, they look at you as if you came from another planet, there are no toilets, so I couldn't change my 8 month old son. When I asked if I could do this on a mat I brought with me, they preferred to say no. For the toilet we could go to a restaurant across the street, but I had to leave my stroller with them, because I had to go down a flight of stairs... Very poor service and not worth repeating

Next time I'll make my dog ​​throw up in a bucket and eat it, much better than here

Food here was fine. The croque Tuna melt was tasty. The pepper-lemon mayo was surprising and delicious. Dutch and English speaking staff.

Delicious food, lunch was ready quickly. And the service was just good 😀

Today, June 7, 2024, we spent a day at Hoog Catharijne in Utrecht. We went shopping with my wife and had lunch at Vascobelo. What lovely staff, really friendly and attentive. Even the various delicious lunches were served in a divided manner, which is what I call customer-oriented. And without asking for it (it came out casually when ordering), class.

This place looks more like a garbage dump than a cafe. Not recommended. Expensive, not tasty and very dirty.

Thanks to Giorgio and his team, that accommodate all our requests, we were able to have a cozy and comfy experience

Giorgio and his team were amazing! They accommodated our dietary restrictions and also advised us on pairing and what to have. They joked with us and welcomed us beautifully! 10/10 would reccomend and go again :)

Thanks to Giorgio and all the guys for having accommodated all our requests, regarding the intolerances that some of us have, and for offering us an excellent service.

We were not received. I had to go get someone to take our food. It went smoothly when ordering. We got the wrong drinks, the wrong food and 2 forks instead of a knife and fork? After I brought back the wrong food, we later saw my correct order go across the terrace and back into the kitchen. I had to figure this out myself again. The clerk himself also indicated that he did not intend to continue looking for the right table. Eggs and sauce on the eggs Scandinavia were both cold. I think the bread that came with it came from the freezer because it was also ice cold in the middle. So no success.

Very poor service, in my opinion, the boss there has no knowledge of catering at all. Do not take into account disabled people and e.g. coffee cappuccino is simply coffee with milk. Very bad catering company does not fit in high Catharijne

Ordered 2 brie sandwiches. The crust was so hard that the knife couldn't get through it. The brie was sliced ​​so thin that we couldn't taste it. The fig chutney dominated. This was a one-off for us. Definitely not recommended.

The Caesar salad would consist of romaine, chicken, avocado, parmesan and a poached egg. Unfortunately, there was no fresh poached egg with the salad but an ice-cold “boiled” egg from a bucket from the wholesaler. When the waitress came to ask if everything was to your liking, we indicated that this was not to your liking and also not according to the menu. This was followed by a shrug of the shoulders and whether she could take the plates with her. No apologies, no discount, nothing. Disappointing experience.

After waiting at least 20 minutes at a table that had not been cleared and having contacted the waitress 3 times, we left again without placing an order...

I was frankly surprised by the 2.9/5 rating on google upon checking this place after I had lunch here. Food >> my Eggs Benedict - were perfect on a toasted brioche bun. Drinks >> I had a cappuccino while my friend had their “dirty” matcha coffee - if I recall the name correctly. He said it was very good , so I had a taste and liked it very much too. Ambiance >> I love the decor and ambiance here and would definitely come again: Service >> Service was friendly, no complaints whatsoever :)

After an hour long wait, we got cold soup. Not recommended. I'm a picky eater, but I don't recommend this place.

Compared to other locations, this one is very disappointing. The service level is more suited to a fast takeaway chain than a lunchroom in the more expensive segment.

We were not received. The staff saw us, but we had to ask for a table ourselves. Once we were seated, someone came to us fairly quickly. Food and drinks are delivered quickly. We found the bread that came with it extremely hard, which is a shame. I also don't think it's a problem that you can only pay by card here, but keep that in mind.

Nice coffee to have a break from walking and shopping. The service is a bit lacking, but the rest it’s grand.

A second chance today for this restaurant. There will be no third. As a client you are completely ignored. Had to wait a very long time for the drinks to arrive, sandwiches at least 45 minutes. Guests who arrived later had already had their orders. At checkout the excuse was I thought it was busy. And there is no toilet.

After 10 minutes no one was there to take our order so we sat next door.

I thought I would give this place a second chance, but only incompetent students who don't want to work work here. They ignore you as soon as you walk in and let you sit at a dirty table where you have to ask several times to clean it.

Good cappuccino but unfortunately the worst sandwich ever eaten!

We ordered the classic chicken and the 12 o'clock. Both very good, the classic chicken is highly recommended. Well-filled sandwich. The croquette at the 12 o'clock meal was cold. When we indicated this, we immediately received a new one that was warm. Well solved!

Not recommended. Slow service and cappuccino is very watery

Never experienced something so bad before. Management has no idea what they are doing. I can often live with that, but the food is also downright bad. Assume that there is no professional chef, but the prices are consistent with that. Still exist because of the location I'm guessing.

Took a long time for food and (especially) drinks to arrive. In any case, there was little staff walking around and payment had to be made at the bar. In addition, the Caesar salad contained anchovies, which was not mentioned on the menu. The chewing gum at the table didn't really complete it.

Eggs benedict was prima, service ook.

Had a delicious lunch for the first time and we really enjoyed it. Scandinavian eggs taken with brioche and chicken on bread. All 2 was delicious and reasonable price. Also a plate of fries and they were nice and crispy.

Bizarrely rude staff, don't do that.

One of many cafés in Hoog Catharijne. Very noisy because it's right in the shopping center and a very inattentive and uncoordinated service. Tables are not cleared and placing an order is a matter of luck. Food is served on dishes that still have the adhesive labels on them, which is really very unappetizing. I cannot recommend the cafe.

the service is just really bad, we waited a long time for our food and the food wasn’t even that good. also my order was wrong and waited a long time again.

Ordered lunch together (6 people), but dishes arrived in 3 stages. Coffee came together without spoons, milk and sugar. It took a while before this was arranged. Then the 1st dish was served, which was lukewarm. Inquired where the rest were. Was told it was busy. Then came a second part of lunch. However, it also became cold because there was no cutlery available. Cutlery was requested, but it was not present and it was all in the dishwasher.... after 5 of the 6 people had eaten, the last dish arrived (after asking again). So folks, if you want a nice lunch, feel free to move on and find something else.

This afternoon I decided to have lunch here with two friends, because I had a good experience with the lunchroom before, today it turned 180 degrees. It took a long time before we were helped, but it was quite busy, so I don't have a (big) problem with that. My friends ordered fish & chips and the Classic Chicken, not much to complain about, except that the fries were quite salty. I had a salmon sandwich, which actually included beetroot, but I'm not a fan of that myself, so they were allowed to leave that out. No sooner said than done, when my sandwich was ready, it was a slice of bread with just salmon, no dressing, no salad, nothing. Maybe it was a miscommunication. When we wanted to pay I saw that the full price was charged for the sandwich, 12.50.... For a slice of bread and salmon... When I asked the employee how that was, she said that her colleague had told me that the price would remain the same, even though the beetroot was not needed. This is not true at all, the order was simply taken like any other. It was that we had a train to catch, but this is unacceptable.

The manager is amazing! Best service ever.

Food was cold and took a very long time to be delivered. We also did not receive any cutlery, it took a very long time before we received the cutlery. Not a good experience, once but never again.

Very friendly service despite the crowds! Rear closed due to staff shortage. Tip can be indicated upon payment. You can also opt for no tip. Banana bread was delicious and so was the coffee.

Wanted to have a cup of coffee tonight at two minutes past seven, but I was told that the machine had just been cleaned. They close at eight o'clock, I think this is poor service from the business. You are a barista for a reason, so you just have to keep making coffee until closing time.

The service is slow, we ordered something to eat and drink and tap water. When paying we were forced to pay a tip and we also had to pay more than two euros for drinking tap water. I understand that this is illegal in the Netherlands. I will never go there again, I definitely don't recommend it.

Busy and messy. Fanta ordered got an orange juice. Not very friendly when I said this was not good. Maybe too busy.

Unfriendly staff, sat there for half an hour and was raising my hand multiple times and staff purposely ignored me. Ended up going to bagels and beans instead

This afternoon I wanted to have lunch here by myself and took a seat at a table for 4 people with 2 chairs. Still, the lady asked me to leave because a table for 4 people would not suit them. I then ordered a coffee and a coke for my partner who wasn't there. "We don't fall for that." How small you feel having to leave the business like that.

Staff speak English to you and are not customer friendly. Don't bother to accommodate customers. Were sent away because there was no room, while all kinds of tables were empty further back in the restaurant.

It's worthless that there are no toilets. You don't expect that from such a place. The coffee was tasty but I won't go there again