Verhage Rhoon in Wijk 06 Portland

After waiting for an eternity and after asking three times where our order was, The place exploded. A staff member started yelling at the table next to us because they had supposedly taken the wrong order. That seems to me like a mistake by the establishment, not the customers, and I am now reading in the reviews that they make mistakes with orders quite often. The disastrous part of it all is that there were small toddlers sitting at that table while that staff member was yelling like that! What turned out to be the case afterwards? Those customers hadn't taken a wrong order at all. Their order was perfectly correct. The tone in which that girl lashed out at them was appalling, and I don't think she even apologized. I seriously thought I had ended up in a deprived neighborhood. When our own order finally arrived, it was, of course, a mistake: wrong snack, wrong drink. But after this whole circus, all we wanted was to get out of there as quickly as possible. We had completely lost our appetite. One stroke of luck for that girl: she shouldn't have yelled at us like that, because then it would have been a completely different story.

Good service and the stew was really top quality, and the Tzatziki tasted like it was homemade, of course. The fries tasted very standard; if they could have been of even better quality, it would have been perfect.

Wanted an iced coffee. It wasn't on the list anymore. The waitress whipped one up. Fantastic.

A very disappointing experience. I ordered a Twister, but there was really minimal chocolate sauce on it. It turned out the stroopwafel was sold out; as an alternative, I could get nuts, of which only 2 teaspoons were subsequently thrown on. When I asked why the ice cream wasn't 'twisted', it turned out the machine was broken as well. So, you pay top dollar here (€12 in total) for simple soft serve ice cream with a tiny bit of toppings. The slush was also empty after just two bites. The girl who served me really did her best and that wasn't the issue, but the quality of the selection and the condition of the equipment are a huge letdown. For this price, I will go to the Sophiapromenade next time.

We had to wait an hour; I didn't think the service was decent.

We ordered fries with stew, fries with mayo, and a meatball sandwich to eat in the restaurant. We waited 35 minutes for our order, then finally asked where it was. The response was, "Yes, sorry, we're doing our best, we're busy with orders." The food arrived after 50 minutes. The meatball sandwich came out of the gravy😂😂, which was a bouncy microwaved meatball with a dollop of reheated gravy. Honestly, this was the worst meatball ever.

The fries and snacks here are very tasty, a good recommendation for a place in the neighborhood if you like fries.

Since there is a new owner The quality is hard to find Some people stand behind the counter in a grumpy mood, not customer-friendly

What a terrible place this is. Went there two days in a row, and both times something was wrong with the order. There were 6 guys standing there messing around in the kitchen frying some snacks. And yet you still have to wait half an hour for your food and everything goes wrong. And when you call to report it, they don't answer for fifteen minutes first. Only to then be told by some 16-year-old girl that she wasn't interested in this and just rudely slammed the phone down. Great job, man! That’s how you run a hospitality business, of course! 🫡 I didn't expect this kind of service from such a big name as Verhage, and certainly not in such a nice neighborhood as Portland. That this might happen in Rotterdam South, fine. But this is really BAD. After such an unprofessional action, you shouldn't be surprised if you get a bad review afterwards. I'm actually going to call you to resolve this, but you prefer to hang up the phone instead. Too bad, again. Well, when I read the reviews, I only see the same complaints. Maybe it's time for new staff?

It is not the first time the order is incorrect. It has happened a few times now and it is starting to get tiring. A healthy sandwich was very sparsely filled and the egg was missing, yet they still raised the price. Old and new fries mixed together, so lots of hard pieces. Then the phone wasn't answered, so I just drove over where an employee offered her apologies, but didn't care. Just make sure what you deliver is in order. How hard can it be? That saves your customer a lot of frustration!!

The waiter was nice and the food was tasty.

What a bad cappuccino, a big milk container. Surely they could do much better. If you return it, you get the same milk container again. They just don't get it. It's a shame, because we like going there.

Haven't been here for a while, but what happened here? Everything was so dirty. Barely a table was clean or tidied up. Even though it was only 4 PM on a Tuesday. Part of the food was practically cold, the other part warm. The cheese on the hamburger wasn't even melted, it was that cold. A real shame, I was a regular but won't be coming back here anytime soon. Nice young guys behind the counter, but they clearly lack experience.

Never order a small dish. It was truly pathetic. A very nice picture in the description, but in reality, just a few dried-out, overcooked pieces of "steak" with a few stray vegetables. It was a small dish, and you could immediately see the bottom in many places. This cost 17 euros. Unacceptable! The fries were cold too, but they replaced them.

Very unprofessional. The two lady waiters arguing in front of clients. Waited 10 minutes waiting for ice cream service! Eventually we left. Horrible place

Fries soapy and extremely dry Unclear site and unfriendly staff

Good, atmospheric snack bar on a shopping square with free parking. Tasty, affordable menus, and a cozy outdoor terrace when the weather is nice. Soft serve ice cream with many dips. Order at the bar, and the food is brought to your table.

Today, i have been harrased by a employ called, Rayan. Please consider firing NOW!

Today I was here for a ground placement visit with my students Rayan and Efe. It was interesting to see how they perform in practice. Efe did very well. He works strongly on the ground and guides the burgers neatly from the grill plate to the customer. Really top work — keep it up! Unfortunately, things didn't go as well for Rayan. There are still a number of points he needs to work on, and that is why he will have to redo his internship at Verhage and STC this year; you also need to try harder at ground, what are you doing, mediocre. I hope to see you both again soon in my class. Kind regards, Bruno Cremer

Reef and Luca were working and were very friendly to the customers. I will definitely come back.

Nice atmosphere and friendly service.

Nice location, good quality food. You can also eat inside. Plenty of parking.

Ordered from Thuisbezorgd, waited 2 hours and eventually picked up the food myself and did not get my money back

Delivered an hour late, and the fries were even forgotten. You have to call to find out it's busy. I'm still waiting for the fries (1.5 hours after the estimated delivery time).

Since the new owner, the Verhage has deteriorated considerably.

Extremely poor service! I placed an order while waiting for it, and several orders were wrong! A customer was eating, and the staff kept talking about him: "THAT GUY OVER THERE, YES, THAT GUY WHO'S SITTING AND WATCHING THEM THE TIME." Come on, this isn't right! Finally, part of my order was given to another customer, which meant I had to wait longer. This can happen, but the rest of the food is getting cold! Once home, I found the wrong burger menu in my bag!!! I angrily went to the store and then they kept insisting, "This is what you ordered!" Disgraceful! The staff is far too young, inexperienced, and extremely rude!

As always, we had a delicious meal here. The staff was fast and friendly. We'll be back soon.

I'll never come here again. Tonight at 6:50 PM, I placed an order to eat in the restaurant. Nothing special, just two fries, bitterballen (Dutch meatballs), a chicken burger, a children's menu, and a drink. Around 7:20 PM, we asked where our order was. "5 minutes," they said. After about 15 minutes, we inquired again about the status, also because our 1.5-year-old had been waiting for a long time. Then they brought two fries, without sauce, along with the rest of the order. I went back to the counter to ask where the sauce and the rest of the order were, as the fries were cooling down. Shortly after, (almost) everything was brought, but the chicken burger didn't arrive. I had to go back after that because they'd forgotten it. No apology for the long wait or for something being forgotten. All in all, a very bad experience. There were other people who had already put on their coats to leave (who also waited over 40 minutes), but they found their order on the way, so they sat down again. @Verhage Rhoon, if you want people to come back, focus more on the "restaurant" area. Otherwise, you'd be better off using that area as a waiting area.

Just got food, everything was cold except for the croquette. The spring roll was really cold, I threw it away immediately. I've never had a good order before.

On Friday night, we were supposed to have spinach at home, but it was already late and my wife was too lazy to cook, so I thought: I'll go to Verhage instead. I drove to Verhage and when I arrived, there was a good atmosphere and a good parking spot. I also thought the area around Verhage looked very nice, and the service was perfect. There was a handsome young man behind the counter, and he was very helpful. We waited 6-7 minutes, and then we got our food. I ordered 5 large fries, 2 frikandel specials, 3 spring rolls, and 1 regular frikandel, so even though it was a large order, I think it was made quickly. When I got home, the food wasn't cold yet, which was also very nice, and my entire order was complete. The food itself was also truly delicious, which is why I give everything 5/5 stars.

The staff were incredibly helpful, fantastic service!! I also had a delicious meal with my family of five. It was truly fantastic here!!👍👍

Delicious food! Will definitely come back.

And yes, a simple order, and again, no peanut sauce or frikandel special sauce upon arrival. After three incorrect orders, I went back. The cold snacks were returned. I placed the same order again, as was stated on the receipt. After another long wait, order number 22 was ready. I still remember, "Are you sure? Did you check everything?" Yes, of course, BUT upon arrival, instead of two Vietnamese spring rolls, we suddenly found two large ones. What a bunch of illiterates! Too young, too inexperienced, and this was the last time after all those takeout orders with errors! How hard can it be?

Things haven't gotten much better under the new ownership. You order online for pickup, get a time slot, and then you wait for over 20 minutes. If I'd ordered in-store, I probably would have finished sooner.

Normally, the fries here are excellent, but this time they were hard, repeatedly fried, and dark yellow. I didn't get the feeling they were fresh. This isn't what I'm used to from Verhage... I briefly considered complaining, but I did anyway, because I wanted to avoid bad reviews. The response was very nonchalant. Disinterested, and even a bit snippy. It's a shame. That's why I've written a less positive review. Purely because of the staff's attitude. Note: my son dropped his ice cream and was immediately given a new one, just before I was about to post this review.

I'm not one to complain, but I miss the previous owners every time I go there now. They always forget something. They keep you waiting. It's really gotten out of hand! Today was my last visit. I hope Verhage checks this place out soon and finds another franchisee.

Nice and friendly staff, large portion of fries and tasty snacks. You can sit there nicely and the food is even brought to you!

Got the wrong burger, seating area closed more than an hour before closing time. The new owner is clearly not the previous one. Too bad

Cozy restaurant with very friendly staff

I went there for dinner with family. I thought the food was great and the team was very friendly.

Since the new owner has been there, things have only deteriorated, wrong order after returning home. 2nd time too few snacks and today after packing the bami snack was crushed in a bag and if you say something about it they start talking to each other in their language, which is not really polite, and then a woman behind the counter with long loose hair is not really hygienic.. Same again last time.

Great place, we had a good meal here, although it is always busy on nice days, but that is part of it.

The new manager has said very offended things that are not normal

They are very slow and very mean. I do miss the old ones and they also have no respect for the younger ones and all that

Good snacks, unfortunately for the umpteenth time I forgot the sauce with the Vietnamese spring roll. Fries in family box completely limp upon arrival at home. Packaging improvements.

Bizarrely dirty, dirty fries, very expensive for a menu and what you get for it is also very sad. Cold fries, or you ask for fries war and you get special fries (example).

Dramatic service since new ownership Verhage used to be top, orders arrived within 20 to a maximum of 35 minutes. But since the new owner arrived, it has really been a disaster. Ordered today and have already been waiting 1 hour and 30 minutes for our food. We called three times, but apparently they just don't even bother to answer. Really scandalous! This is not how you run a business. Last time we order something here!

Verhagen has improved in terms of quality in recent years. Now twice right

That's happening more and more often, ordered a frikandel mayo sandwich half an hour ago, now at home I see that it is special.....wtf man, another 5 euros.

I know Verhage at my place in The Hague. I was now in Rhoon for work and had an excellent lunch.

It's a shame about the very worn chairs in the dining area, this is really no longer possible

Nasty food! Fries seem to be fried in year-old frying fat and way too salty. Several customers complained about this. Got the wrong sandwich and if you say something about it in a nice way, they start a discussion. Never again!!

Super fast delivery and delicious food as always. Thank you very much, Greeting family, Sahin

The food itself was fine, but I noticed that the empty plates and food scraps on other tables remained there for a long time. And please replace the seats as they are really badly worn.

Terrible thing! Today was my 8 year old nephew's birthday and I wanted to treat him to an ice cream with his brother and two nieces. The owner came out of nowhere and clapped her hands that we had to get out of HER business because we were too loud. I indicated that I had no idea that we were causing a nuisance. Children in groups are prohibited, she said (4 children aged 8,9,9 and 13). I said that it is strange if two nephews cannot eat ice cream with two nieces. She shouted and added that we were not raised properly. I was astonished and the children, including the birthday boy, were already standing outside in fear. I said she really couldn't do this and she said MY BUSINESS I DECIDE WHETHER YOU CAN STAY OR NOT. She literally pushed me out of the shop and said if you don't like it, go and get your whole family, I can also tell them to provide better education to children. There is clearly something wrong with this woman. I really recommend everyone to give your money to entrepreneurs who care about the business.

Ate a hamburger sandwich. Hamburger was burnt. The girl at the counter was not very motivated.

Nice restaurant with friendly service

Quiet atmosphere, quick service, good food

Always a nice place, but the interior has now deteriorated just as much as Barendrecht. Broken, worn out and not worth looking at, but that is probably not due to the Verhage but to the people who come there these days.

Staff (older gentleman) very condescending. And very unsympathetic. After waiting 15 minutes for fries, stew with mayo, I asked to pack it. No mayo when we arrived in the car. I go back inside. The paid mayo gave me a deep sigh. Have a nice evening sir. We got soft, oily fries. You had to look for the meat. The mayo didn't even stick to the fries. No Verhage quality. Lots of fried and spring onion. A waste of my €8.10. And annoyance

It was raining and I wasn't allowed to eat inside, so rude 😡

New tzatziki salad I think is delicious Varied meal salad with a fresh lettuce mix, fried chicken, feta cubes, bell pepper, marinade, tzatziki sauce, red onion and fried onions, and what I got was a full tray of fries with a slice of cucumber, a piece of tomato, some chicken pieces and a spicy sauce. So I missed the lettuce mixture, feta cubes, tzatziki sauce, red onion and fried onions.....didn't taste good, what a missed opportunity

Time to replace the interior. Broken chairs, broken sofas and it all looks a bit dingy. What a difference from a few years ago

Had delicious ice creams at this oversized snack bar.

Very rude owner and unprofessional , very very greasy , very very bad service

Helped quickly. Nice service. Food is good. And yes.....it has become more expensive everywhere. Nothing to do about it.

Unfortunately I made a very stupid mistake when ordering, but it was resolved fantastically. Compliments

Can be surrounded in the store cleaner

Bad service! Orders are constantly forgotten or delivered way too late. Of course this is also possible because of the employees behind the counter. In any case, not coordinated

Order a bucket with chicken and the lady asks laughing if it is just for me🤔 then no sauces are added

Good food! Well-kept business, many people employed, each with their own responsibility in the kitchen, therefore seems whole Well organized

We are just being thrown out of the business!!

What 1 mess, sandwich ball from the freezer.may have no taste.ball in the can ready after 6 minutes ba fries old dirty again may and that for 9.50 euros

Worthless item, again order not good. That's the last time we got anything here

Had a great meal here! It's just a shame, I was here with my friend, a friend and a friend of that friend of mine. All 4 of us are 12 but the service was a bit rough with us because they thought we were just going here. That friend of mine and that friend had been there before and weren't even allowed in!!

atmosphere is okay, food is a bit on the expensive side, choice of many different products

Tasty fries and snacks, we especially like the menus.

Ik heb vanavond 17 november een schnitzel menu gegeten. Het wes echt lekker schnitzel lekker mals patat goed gebakken voldoende mayonaise erbij top

De lieve behulpzame oudere dame die meedenkt om mijn zieke papa van slush te voorzien. Héél hartelijk dank🙏🏽🩷

Jammer hoe de kwaliteit van de frites naar een bedenkelijk niveau is afgezakt.....helaas!

Nice place, friendly and you can put your car whevere you want.

het is natuurlijk fastfood. maar als het moet dan ga ik liever naar Verhage dan de Mac D. Lekkerder eten, Genoeg opties voor de vegetariërs, Aardige mensen. Soms is het er superdruk, en dan is het wat minder gezellig. Ligt meer aan de bezoeker dan dee uitbater. Laatste heeft dit al verbeterd door paar jaar geleden de zaak uit te breiden. Er is meestal wel een zitplaats.

Altijd goed zowel eten en personeel

Wij kochten hier 5 softijsjes om mee te nemen. Het verbaasde mij dat we zo weinig ijs in het hoorntje kregen. Dit was formaat kinderijsje maar die hadden we niet besteld. Volgende keer gaan we toch maar naar de McD. Jammer.

Hier vandaag voor €6,95 een patat stoofvlees genuttigd. Voor wat je ervoor krijgt, namelijk een klein bakje patat met daarover wat saus waar wat draadjes vlees tussen lijken te zitten en besprenkeld is met wat rauwkost (waarom?!), is dat het absoluut niet waard.

Het eten was erg goed maar er was wel een misverstand met het drinken wat ik had besteld, maar ik kreeg gelukkig al gelijk het juiste aangeboden met excuus. Dus zeer vriendelijk personeel en lekker eten.

Verbazingwekkend lekker eten voor een vriendelijke prijs, genoeg plek om ook binnen aan tafel je maaltijd te kunnen nuttigen.

Goed geholpen en vriendelijk, en het eten was goed en lekker.

Heerlijk gegeten na een avondje uit! Patatje stoofvlees was erg goed 😋

Ik als vegan, kan geen patat en andere zaken eten bij de verhage omdat ze de patat bakken in frituur olie waar ze ook vleesproducten in bakken, voornamelijk de halalproducten. Er wordt ook gepromoot met veggie snacks maar deze worden gebakken in dezelfde frituurolie waarin ook vleesproducten gebakken worden. Er is dus sprake van kruisbesmetting. De verhage is bij mij op de hoek maar doordat zij deze keuze maken en ik of iemand binnen het gezin trek in patat heeft, moeten we 15 min omrijden om vervolgens bij een snackbar te bestellen die er wel voor kiest om patat sec te bakken in frituurolie waar patat in wordt gebakken. Jammer dat zij deze keuze maken. Nu komen we daar om alleen wat te drinken, een koffie of een thee omdat het dichtbij is en de sfeer op zich niet slecht is. Service is ook ok. Ze doen hun best en dat doet weer goed.

Good food and very nice staff. The location is always clean.

Lekkere spareribs, patat voor 3.50 beetje prijzig.

Wij hebben er tot op heden steeds heerlijk gegeten.

jammer dat ik 3x duidelijk vraag ook een bacon burger met alleen bacon en kaas, en er dan toch tomaat op zit. voor een autistisch kind is dit een kleine ramp

Semi romantisch dineren met je lief bij de snackbar. Goed verzorgde hap waar je niet de hoofdprijs voor betaalt. Je zit er lekker rustig. Kom er graag.

Druk in de zaak , medewerker die de bestelling opnam vriendelijk. Besteding snel geleverd aan tafel. Spareribs was droog bijna geen saus redelijk smaak maar geen herhaling vatbaar. Salade ook droog zonder dressing.

Proefde alleen maar zout op me burger en zat geen drinken bij et menu kraan in wc werkt maar 1 sec en dan moet je weer opnieuw drukken personeel kan niet lachen

Delicious food and tasty ice cream! And nice place to sit inside

Altijd lekker voor een snelle hap.

Als we hier wat halen, missen we altijd wat als we thuis komen. Patat is ook vaak koud en slap.