Brasserie Fair in Wijk 50 Hoogeveen

I am very disappointed with the service I received. First of all, I received the wrong order, and moreover, the order was smaller than what I had ordered. When I contacted customer service, I did not feel taken seriously. I was passed from one representative to another multiple times, without anyone actually helping me. I clearly indicated that I was not seeking a refund, but that I wanted a suitable solution to the problem. Nevertheless, I was immediately told that I would not receive a refund, even though I had not asked for one at all. The way I was communicated with was unprofessional and disrespectful. To my surprise, the conversation was eventually even terminated when the representative hung up. I do not consider this an appropriate way to treat customers and expect that my complaint be taken seriously and that a suitable solution be provided.

The best food I've had in the Netherlands, and the staff were very nice. It's hard to rate, honestly. I'm very happy.

This year, I ordered oliebollen (Dutch doughnuts) from the gym. I picked them up the day before New Year's Eve, and they were dry and tasteless. On New Year's Eve, they looked like bouncy balls... in other words, inedible. I also made some at home, and at least those were eaten; the others were just decorations on the table.

The garlic sauce in particular was superb. The service was very friendly and the plate was generously filled. Keep up the good work.

Tasty food, good delivery. It is nice that halal options are available. Unfortunately, things do go wrong with the preparation of the food quite regularly.