Burger King in Schiphol

I waited almost an hour for my order, I nearly missed my flight. A disaster!

Slowest service ever, workers clearly not give a damn even a lot of people are waiting. We waited more then an hour

Same experience as the other reviews!! Extremely dirty restaurant, trash on the floor, no one to clean the tables and no possibility to clean them yourself. The next thing, the service is **EXTREMELY** slow!!! They are fast to take order by machines and cannot produce the food fast enough. Im waiting for the food for almost one hour now. The staff in the back moves slowly and dont care about anything. Im sorry i didnt see the other reviews first.

It's really sad; when you ask for Coke Zero, they give you a regular Coke. I just heard the person behind the counter say they probably won't die from it. This is absolutely unacceptable!!!!

Super slow service! Cannot believe I waited that long for fast food. They seriously need to review the speed of this place. If you don’t have capacity to get that much order then stop taking more orders. Or inform customers about waiting time. This is an airport everyone has flight to catch.

Rude people, didn't get half of it because it took so long, no time to go back, had to board. Never experienced staff like this, really bad!

The meat was literally burnt and not edible. And the fact it is the food offered in an international airport!!!

Extremely long lines, no space to sit and eat, waiting for about 20 to 30 mins for your meal. Stop taking orders or increase production to handle the demand please.

Apart from the fact that it was the dirtiest place we have ever waited for food at, it also took well over half an hour after ordering before we finally received anything. Probably just because we asked for it, even though the order wasn't complicated at all: 3 cheeseburgers and 1 portion of fries. What we received ultimately didn't match what we ordered at all. For instance, the sauce was missing from the fries, and the burger that wasn't supposed to have mustard and pickles was the only one that actually did have mustard and pickles.

Long queue. Still dry lukewarm burger. Inedible fries.

Bad and rude staff. Totally unprofessional. You'd be better off standing in line somewhere else. Out-of-stock products are not delivered even though you paid for them. Truly bizarrely customer-friendly.

Slowest fast food! It took 30+ minutes to pickup up an ice cream

There's no room for anyone, too few workers for so many people, very poorly organized, I've been waiting for over 20 minutes and it looks like it'll be a long wait.

I understand busy hour, but we waited 50 minutes for a burger, fries and a soda. After forty minutes we saw our order but where never called up. After a while we went to the disk and asked for our order, and where met with such an attitude and rudeness from the worker.

Waited for 40 minutes. The staff were not in a hurry at all, they were incompetent in every way. The food was cold and bad. Everything about it is lousy

If you’re planning to visit this Burger King before catching a flight, do yourself a favor and arrive at least **2 hours early**, because apparently serving fast food at a reasonable pace is too much to ask here. This place is an absolute disaster. The staff seem completely careless, painfully slow, and totally uninterested in doing their jobs properly. We ordered **3 meals, and every single one came without fries**. They even nearly forgot the drinks. How do you manage to mess up three basic orders at the same time? It’s honestly impressive how incompetent this service can be. Don’t expect efficiency, attention to detail, or even the bare minimum of customer service. Check every single item in your order before leaving, because clearly, you cannot trust this place to get even the simplest things right. If you’re in a hurry, especially if you have a flight to catch, avoid this place like the plague. What should be a quick stop for fast food turns into a frustrating, time-wasting nightmare. The service is ridiculously slow, the attention to orders is nonexistent, and the overall experience is absolutely pathetic. One of the worst fast-food experiences I’ve had. If a restaurant can’t even manage three basic meals without forgetting half the order, it seriously needs to rethink its staff, its management, and the meaning of the word “service.” Absolutely disgraceful.

Probably the busiest Burger King I’ve ever been to. Customizing your order doesn’t seem to be an option here — they basically only serve the standard versions. We waited more than 40 minutes just to get our food. Definitely not a great experience

Total disaster, waiting in queue for the 45mins for 1 burger. Staff not doing their job.

Unlike in France... the sandwiches are bigger, and you have to wait for your number to be called to pick up your order.

Where to start though??!!! Replace the entire staff!! They are no good for shit!!!

Save your hunger for something else, completely miserable food and service

Waiting half an hour for 3 expensive ice creams, hopeless... Throw some more staff at it, BK, your employees are drowning under this work pressure!

Randomly closed hours before closing time no notice no information. They simple sent everyone away, screens turned off and kitchen trays full of food. Such a waste.

Actually, just avoid it. You have to wait an hour for cold food, and half of the order was missing as well. Oh yeah, and expensive, because it's an airport.

It's one of the worst experiences. People are waiting 20-30 min for the meal, bevause this place should have at least twice as much staff. It's completly unreliable. If they can't provide timely service at the airport, it's not the place for them

I buy food in Burger king in Airport 32€ but don't give ice, sauce and place for eat and see everyone have one bag. I and my Husband very 😂😂😂😂😂OMG. The frist time in Amsterdam airport. 😂😂😂

I would give 0 stars if that would be possible. Dirty place with food debris all over. The staff of BK were very uninterested in working. I ordered fries and a sprite with ice. Waited a long time. Got cold fries and a coke, with no ice, because they ran out of sprite. When i complained the staff was very rude and didnt really seem to give a damn. Avoid this place if you can.

If you want a quick burger on the go, DO NOT GO HERE, the only thing you end up with is long waits and low efficiency of the staff, recommend trying everything else before this if you don't have too much time

Want to spend 50 minutes watching the staff, including presumably Mr. Manager, dragging their feet while trying to keep up with the onslaught of patrons? If you feel that your trip to Amsterdam was too good to be true and/or you fancy yourself a bit of a flagellant, look no further. Pro tip: Finns will love it here on account of it being hot as a sauna. The soda sat for a good 45 minutes, leaving it flat and room temperature. Just the way everyone likes it. The heat is obviously not BK's fault but Schithol's. Burger King, for the love of God and humanity, close this place and then proceed to just stop with hospitality.

Be prepared to loose 1 hour just waiting... I hope the manager is volunteering at this point.

Stay away - do yourself a favor and find somewhere else to eat. Incredibly slow service, missing parts of the order, cokes that are warm and without the slightest hint of fizz, burger buns that are not cooked, it is filthy and disgusting all over. All in all an incredibly disappointing experience - I don't understand why Burger King would want to give this dump of a restaurant its name.

Employees are useless just like the manager. At least 1h for a simple burger. Had to go to gate before being served

They have 3 workers doing nothing basically, all inventory stacks up but no one combines them into order. I can see at least 15 burgers, 10 French fries and 8 drinks are there. But no action. Very bad, if you are in a hurry avoid here

This has to be the slowest burger King in the city...

Extremely long wait times, disgusting food, they didn't have half of the order, so I lost my money. Please close this place down.

The worst Burger King ever, 8 employees and not one of them lifts a finger, they should all be fired.

Worst fast food service in the world. The staff is awful, and every order we waited for was wrong.

Probably the worst BK worldwide. 10 useless people behind the desk, only 1 doing an actual job. 1hr wait for a whoper

Absolutely unbelievable. This place is a complete tragicomedy. I waited 42 minutes for my order. When I finally managed to get a refund, the staff were rude and arrogant. While customers were waiting, employees were dancing, laughing and chatting instead of dealing with the queue. When my money was returned, it was literally thrown at me. The self-service kiosks are even being closed by the staff because they clearly cannot handle the orders. The manager was running around looking completely lost, just like at least 10 other employees. Total chaos and absolutely no organization. Schiphol should seriously reconsider having this Burger King here. If a location cannot provide basic service and treats customers like this, replace it with something that actually works. Avoid this place if you have a flight to catch. Absolutely dreadful.

Really terrible. There are about twelve young people standing here behind the counter, being very busy with each other, but they aren't processing orders. The cola is just lukewarm. I pointed it out and got another one, just not that lukewarm. There were only chicken burgers and all the ordering kiosks were broken. What a mess.

The burger king is completely full, but the workers dont even try to do stuff fast, they half the time just stand around or joke around. The food was also bad

There are rats running under the tables. Truly disgusting experience.

The same as all the other reviews really - the wait times are ridiculous (37mins for a meal!). If you’ve got a tight connection between flights don’t risk it - go somewhere else! We were worried we’d miss our flight at one point

Bad service, had to wait more than 40 minutes for the food. The kitchen had finished the hamburgers long ago, the rack where burgers are placed was packed, but the service at the cash register, where they had to gather the orders, was slow.

Garbage It’s fast food but they make it worser

Terrible experience! To be frank I was travelling during the infamous NS strike. Nevertheless- I ordered my food, waited almost 30 min and never got my order. Had to run for my flight. There was definitely not enough people working that day….

This really is the worst possible place you could ever go. I'm not kidding when i say it will take an entire hour for your food to arrive. You will order, pay full price, qnd then have to leave before you even get close to being able to collect your food. You will waste your money here and get nothing in return.

Rating: 1/5 ⭐ Worst customer service at Amsterdam Schiphol Airport – total ignorance If you are looking for a place where you'll be treated like you don't even exist, this Burger King is the right spot. As an airport employee here in Amsterdam, I'm used to high-volume locations, but the behavior of the staff at this branch was an absolute joke. I waited around 20 minutes just to place an order. I wasn't the only one—several other customers were waiting alongside me, completely ignored. The woman behind the register didn't bother to clear a single order. For the entire 20 minutes, she didn't even make eye contact or show the slightest effort to do her job. When I finally asked politely if we could place our order, her reaction said it all: she simply turned her back on us and walked away. Extremely arrogant, lazy, and unprofessional staff. I understand that airport environments get busy, but this wasn't stress—it was pure disrespect and lack of care for customers. I won't be coming back, and I strongly advise everyone to avoid this location.

Super slow. Waited around 50 minutes for 2 burgers. The workers had a delay of almost 40 orders and were inside chatting and laughing. This is the worst fast food place ever, not fast at all.

Very bad experience 🤮 low level employee staff. No care about customers. Shit site!

They closed 4 of the 5 machines due to too few employees according to the 5 employees standing around talking and doing nothing.

They took LONG time doing nothing then delete your order from screen. To make sure they are not over time. Unbelievable.

You need a lot of patience here. Sure, it's busy during peak hours, and expectations aren't too high at the airport, but a 30- to 45-minute wait is unfortunately standard. Often, you're then given a warm and stale drink. The worst part, however, is the order collection system. Instead of using the display for ready meals, the numbers are announced as quietly as possible in a very noisy room. This means that anyone who wants to know when their food is ready has to stand as close to the counter as possible with 50 other people and hope they don't miss their number...

I think supervisor are not doing his job the staff working like never Happy too slowly just don't desire to work very funny people waiting now more than 100+

Waited for 40 minutes, then had to leave to catch my flight with 20 numbers still in front of me. Probably would have had to wait another 30 minutes at the pace they were going. Paid 30€ for nothing. Staff is moving in slow motion and giving out one order every 2-3 minutes. Complete rip off.

glacial speed no amount of concern that there is a huge line waiting for food. go somewhere else if you don’t have an hour to spare.

Waited one hour for my food, and had to leave as my plane was departing. Very poorly equipped to handle the customer traffic.

That was by far the worst long chicken I've ever had. The salad looked like it had been sitting out for three days, and I've never seen bread so badly toasted. Please go somewhere else if you're hungry, even if it's expensive at the airport.

The worst experience of my life in a fast food restaurant. 1 hour waiting for our order. Many people had to leave without the food to catch their flights. To bad to be true.

Plenty of staff, but none of them actually working. A 35-minute wait for two burgers because out of three girls, only one was packing them while the others watched, danced, and laughed... even though the food, meaning lots of burgers, was ready... this place is an absolute disgrace! For around €10, you end up with a cold burger after more than half an hour.

Limited staff. Only two ordering kiosks are working. And the service is very slow, especially for an airport. Not recommended.

Endless waiting time. Unacceptable. The service staff were incredibly unfriendly. The burger was cold, and the cola was flat. There was no discernible pattern.

Horrendous Experience. Do not come here. Waiting time of 25. 5/6 Employs that were more focused on talking that actually doing their job.

45 min wait, got a warm coke that waited longer than me on the counter. Worthless BK

worst burger king i have ever had and egregiously expensive. go anywhere else, because you’ll pay an expensive price anyway.

Very few sandwiches, very little chicken, not even onion rings. The option of having to pay more for water just because it's served in a glass is insane.

The lettuce was rotten. How disgusting! And I had to wait over half an hour.

All other reviews are justified - it should not have this long a wait Espc at an airport!

15 minute wait to use ordering machine. 30 wait for food. Dreadful

Terrible, after several months i see according the other reviews that here are still only two working ordering machines, out of five. Staff behind the counter is slow as hell, they seem here first day, run away

Okay this is officially the worst Burger King in the world. Terrible quality of the food and absolutely terrible, rude staff. I got different items in my order than I requested and the guy at the till said „we don’t have this and twister fries” and REFUSED to refund the difference between the pricier items I ordered via self-check out kiosk. Stay away from this place.

This is an awful place that clearly has no intention of improving or reinventing itself. This is the third time I’ve been here within the last year, and unfortunately, the situation is exactly the same every single time. The same five employees are expected to handle an overwhelming flow of customers, and they simply cannot keep up. As a result, only two self-service terminals out of five are operational. The prices are also ridiculously high, while customers are not even given the option to properly use the app, redeem coupons, or collect loyalty points. The whole experience is a complete joke on a major scale. What makes it even worse is that this clearly seems to be a deliberate business model. A huge corporation chooses not to hire enough staff to properly support its employees and customers. The employees are left struggling, customers are left waiting, and the food is often already cold by the time you receive it. I’ve even seen bags of food sitting prepared on the counter for hours. And yet people keep coming here and buying. After three visits over the past year with exactly the same miserable experience, I can only conclude that they simply don’t care. No improvement, no investment in staff, no meaningful effort to improve the customer experience. Just the same poor service, high prices, and unacceptable conditions over and over again.

I give it a 1star review, and it still is more than they deserve. Very dirty, stinky, unprofessional, unfriendly environment with inoperative machines and inactive arrogant employees.

The snack bar inside the boarding area had an extremely long line on April 28, 2026, because only 3 of the 5 self-service kiosks were working. Furthermore, the employees weren't working at the cash registers; you could see them standing with their arms crossed while the line grew. Even with many employees, the wait time for the food was long. Fortunately, the food was up to standard, very good.

Slow service. Rude personnel. 3 kiosks broken. This is a joke of a Burger King

I didn’t think it was possible for BK to be this slow, particularly at the airport but honestly this was a nightmare. I waited at least half an hour for my food. It was painful. Shout out to the cool drink guy though, he was super on top of it.

If I could give zero stars, I would! My order was forgotten first, then I received an inedible chicken burger. It stank, and I had to stop eating half of it. The next day I had food poisoning.

Burger King Review Very disappointing experience. The wait for the food was far too long, and unfortunately the restaurant itself was dirty and not particularly inviting. The fries were cold, dry and clearly not freshly prepared. I also customised my burger, so I expected it to be made fresh and served hot. Sadly, the burger was cold too. Overall, this was one of the worst Burger King outlets I have visited. The food quality, temperature, cleanliness and waiting time were all well below what I would expect from Burger King. Definitely not an experience I would want to repeat.

The food was cold and the staff was useless, very bad.

Food takes ages to come, no organization and when it arrives it is cold. A long line of confused customers waiting

I ordered only one ice cream; it wasn't busy at all, I think there were 4 or 5 other customers. I had to wait at least 20 minutes for my ice cream, and not a single order was called out during the time I was standing there waiting. The ice cream had been ready for at least 15 minutes though… completely melted, of course, so I had to ask for a new one. After a hefty side-eye, I barely got a new one.......

Guys, I just wanted to tell you something. Don't listen to all those haters and bots, because this BK is definitely better than 1.8 stars. The fact that there are people standing ready at 3:00 AM to prepare your burger is worth 5 stars in itself. The food was ready quickly, hot, flavorful, and served with a smile. Best double cheeseburger XXL I've tasted in ages.

Extremely slow service, avoid if you don't want to miss your flight.

Worst BK I've seen. Only 2 kioks working (I read someone's review 2 months ago and still not fixed. The worst part in my opinion was the workers, I got the impression they were laughing and dancing, always checking their phones without wash their hands.

The staff is ridiculous: slow, arrogant, and rude. The food is awful, and the coke is 90% water. Stay away...

Honestly, I don't even know where to begin; this wasn't a purchase, this was a life-changing disaster. The quality was so bad that after using it, I briefly lost my sense of self. My expectations were already low, and yet this product managed to insult them. My life is demonstrably worse since this experience. Never again.

I have never experienced anything like this in my entire life. What should have been a wonderful start to the holiday ended in a nightmare. 20 Cokes were already lined up on the bar. When we finally managed to get one after 20 minutes, it was flat and warm. Also, a friend of mine ordered Coke Zero, but she received regular Coke. She has diabetes and had to be rushed to the hospital. Because of this, our holiday was cancelled and ended up stranded at Burger King. DO NOT GO HERE, I WARN YOU!

No choice of different sizes of meals, Large or Item only! Have to pay for the cups. Took forever to get the food, once we got it still hadn’t got drinks and the women shouted in my friends face that they were coming even when we hadn’t asked. Once having the food the nuggets and burger were cold, chips were barely hot. Working for the company i find the standards of my workplace a hell of a lot higher than this place! Honestly shocked that it’s still working this way considering the amount of reviews. Can also tell when the staff have written their own reviews 😂

No paper left for recipes. Cold food. Unprofessional workers. They just look at each other and had the feeling of they don’t want to work. No wonder all the bad feedbacks here. Worst experience!!!

A 30-minute wait, and then I received cold food. The staff seemed very unmotivated.

The staff are playing around instead of taking orders. They're distracted and not preparing the food.

30 men working behind the counter, and unable to get one item over the counter per minute. 25% of the orders have a problem.

Super slow and very, very rude staff; allow an hour for your food. Many people left without their super expensive order because otherwise they would miss their flight.

An absolute joke. Never seen so many people not working, not caring, no service at all. Arrogant to top it off. More than 30 minute wait…This is a disservice to the brand . It’s time for a McDonalds instead

They laugh at people when they come to ask something, are incredibly rude, and the food takes a very long time. There are many people working but they don't really do anything.

I rarely leave negative reviews, and this is actually the first time I have ever felt the need to write one, but this experience was simply unacceptable. It took an entire hour from placing our order to finally receiving our food. What made the situation even more frustrating was that the staff at the front counter seemed completely unconcerned about the long wait. They were chatting, laughing, and working at an unbelievably slow pace while the waiting area was full of angry and frustrated customers. One male employee at the front counter in particular was extremely unprofessional. Even while customers were clearly upset about how long everything was taking, he continued joking around and taking his time as if nothing was happening. When customers tried to complain or ask what was going on, instead of apologizing or trying to resolve the situation, the staff responded with what felt like a mocking and dismissive attitude. That was honestly worse than the waiting time itself. And despite taking an hour to prepare the orders, they still managed to forget things. Sauces and other items were missing from orders, which apparently happens quite often here. I am normally a very patient and peaceful person. I understand that restaurants can get busy and delays happen, and I would never leave a bad review simply because I had to wait a little longer than expected. But watching customers become increasingly frustrated while the staff continued laughing, chatting, and showing very little urgency or respect was unacceptable. One hour for Burger King, poor service, missing items, and a dismissive attitude toward customers. This is the first negative review I have ever written, but after this experience, I genuinely could not justify staying silent.

4 out of 5 screens off, supposedly due to a staff shortage. Ordering at the cash register is not possible. Meanwhile, 3 employees are visibly leaning over the counter with their phones. An excess of hamburgers in the bin, which is inconsistent with the one machine that is working. My cheeseburger had been sitting there for at least 20 minutes and was served hard and cold. Lukewarm, flat cola; when we complained that we had spent a considerable amount on lukewarm and hard food, an employee had the courage to say that that was our problem and not his.

Worst BK ever. Took 30min to get 1 whooper meal. Almost missed my flight.. Never again.

The self-service machine was probably broken, and it was absolute chaos! The service was also very poor; they had absolutely no idea what they were doing!

★☆☆☆☆ (1/5 - I wish I could give zero or negative stars) An absolute disgrace of a restaurant and a terrible reflection of customer service at Schiphol Airport (Departure Area near Gate B18). On August 12 around 16:00, while waiting for our flight with my 11-year-old daughter, we ordered via the self-service kiosks. After waiting over 20 minutes with 25 orders still ahead of us and boarding approaching, I politely asked the manager on duty how much longer it would take. Instead of basic professionalism, he blamed us, stating delays were because "customers like us kept interrupting them." When I explained we would miss our flight and asked for a refund, he shouted out loud in front of my young daughter and other passengers: > "I am going to give you your fucking money back so I don't have to see your sorry ass again." > This manager's appalling attitude was mimicked by the entire team—they were completely disorganized and worked as slowly as I have ever seen in a "fast food" restaurant. Using vulgar, abusive language in front of a child, failing to wear identification, and setting such a terrible example for his staff is completely unacceptable. Avoid this location at all costs. HMSHost and Burger King need to address this manager's conduct immediately.