Burger King in Schiphol

absolute disaster. You dont know how to heat up food ? Don't go this restaurant

I may have been lucky, but for me, the experience wasn't bad. Service was quick, even with several people waiting (it was 4 PM). The food was good and served hot. They got my drink wrong, but they refilled it right away.

Absolutely ridiculous this burguer king, manage your staff please this was horrible, more than 20 people waiting over 1h for their orders. I don’t blame the staff, they were obviously stressed and UNDER pressure. Never seen anything like this, they couldn’t even return the money. Put people to work! Where is the management of this place? If it was me I would quit today that’s for sure and would recommend the staff working on this day to do the same. 11/january 2026 at 7pm

Higher prices, extremely long waits, limited selection, dirty tables. I still don't understand why I went there.

Burgers as usual except for the prices....

We wanted to order and pay at the checkout, but we were turned away because we didn't want to use the self-service terminal.

Extremely rude and unprofessional. No basic manners, no respect for customers. I honestly wonder who hurt you. I truly hope life treats you better so you can at least be a little kinder. A waitress like this completely ruins the dining experience. LIKE WHO HURT YOU MBAAAA??? HERE’S A CANDID OF YOU LOL🧏🏻‍♀️

This was not a burger. This was the logical endpoint of history. I bit into that Whopper and tasted the invisible hand of the market guiding my jaw. Empires rose, continents were mapped, railroads were driven like iron nails into the skull of the earth, all so this sandwich could exist at this exact moment, wrapped in wax paper like a sacred industrial relic. Ignore the negative reviews. Those people are weak, uninitiated, or hostile to progress. Is this “artificial”? Of course it is. This burger is the aggregated labor of thousands of workers, millions of cattle-hours, oceans of oil, and a supply chain so vast it can only be understood by gods and logistics software. The beef was ground by machines that do not sleep. The bun was engineered for structural integrity. The cheese is no mere dairy product - it is a polymerized dairy-adjacent construct, stabilized against entropy itself. Nature did not make this burger. America did.

11 people as staff and one working all talking literally was empty and my burger took 25 min and was the worst burger I ever ate awful worst Burger King they don’t understand the concept of fast food don’t waste your money here

Poor, the staff are in no rush whatsoever, too busy socialising and not caring. The guys doing the food seemed really on the ball but it took over 15 minutes from my burger being ready for it to be served, by which time it was cold. Avoid

This is the most disgusting Burger King I've been to and I've traveled a lot! Not worth a penny. The lines are long and orders are rolling in, the staff sometimes stand in the corner and talk/laugh, some stand with the phone in their hands. They put the drinks in a row on the table and are already filled which they then give to everyone who ordered a drink?! So the drink has been there for 10-20 minutes at least. How lazy can staff be? Working at fast food chains is a fast pace, but these worked as if they were planting flowers. I stood at the cash register and waited for my food, the bag that was mine at the time stood there for 5 minutes until the staff who were having fun decided to call my number. The fries were chalky white, probably dipped in oil for 1 minute and then back up, the cheeseburger was dry as a desert. No, UGH. You should be glad you even have a job, there are people in line who can take over and you as an employer should literally fire every single one of them.

Of 5 ordering terminals only one is working which leads to insane queues. At an airport….how??

I had a Crispy Chicken Deluxe meal. The burger was okay, nothing special, but perfectly fine for Burger King. The Twister fries were warm and crispy.

I wish I checked the reviews first. Food was so bad. Never had BK that bad. The place was dirty, although many employees standing around.

Don't order from here. The staff do everything but work, so you have to wait forever 🙏🏽🙏🏽

It's a Burger King, you know how the food should be like. It's decent. The wait for the food is very long though.

Slow food. Orders piling up and nobody seems to work or care.

Worst ever experience. 45 minutes wait. Completely disorganized. When the rush was over, the staff appeared all of a sudden to clean and take charge.

The wait is almost an hour, but you don't have that much time at an airport, so don't expect to get your food. And a refund isn't an option, so you're out of luck.

I made an order for a double cheese and a coke at 13:14. I waited untill 13:45 whilst asking the staff whether they coukd help me out. Was refused everytime had to leave for my flight without my order. FastFood isnt supposed to take 30 minutes. Staff was working slow and bantering with each other more than fulfilling orders

We waited 30 minutes for an order, only to discover we had someone else's burgers, and they probably had ours. Our hunger was stronger than our pride. Unfortunately, everything tasted like they'd just pulled it out of the garbage: soggy, dry, and rancid. Conquer your munchies and walk past this place.

Unlike all other reviews, I ordered a double whopper and a coke and got it within 4 minutes! Burger was just like I like them from Burger King.

Mices and cockroaches in the kitchen and on top of the fries, run

By far one of the worst experiences in a fast food chain in my life. And this is coming from a third world country. The meaning of 'fast food' gets lost when waiting 25 minutes for a mediocre chicken sandwich combo, also why on earth would I know that I have to pay for ketchup with my fries?

What a mass production facility, without any heart or soul or efficiency for that matter. Condiments are hard to obtain, wait for 30 minutes for a luke warm burger and none of the extra cheese I ordered. Never again.

We've eaten there twice and the service has been excellent, especially from Ms. Thaila. She gave us ice when we asked for it; we'd previously been told there wasn't any.

Horrible! The fries fell on the floor due to the cashier's mistake; he picked them up and gave me the dirty fries! Plus, the floor is in terrible condition!

A unique new experience. Craving crisp, lukewarm, limp fries with an icy cold whopper instead of warm, and want to be yelled at by the most incompetent staff you can find? Go here. What a terrible place. Never again.

Nice service chicken nuggets ok

If I'd seen the reviews beforehand, I never would have gone. The food was reheated, and it was incredibly noisy thanks to the staff. We couldn't even finish our meal because it was so sickening.

What a terrible place! This is apparently a really small establishment where the word hygiene hasn't even been invented. You couldn't order from the screens, and when you ordered at the counter, products had been added and removed from the order with a heavy hand. Overall, the quality of the food was very poor. For example, the sodas were almost at boiling point and watery. I don't understand how this is even legal!

Very very bad… all young team member. They don’t have the manager in front, so they were just laughing chatting, hanging at the corner. No haste at all while people wants to grab and go for thier flights. Even when the bags og food are ready and they just need to do the drinks. They don’t care at all. One the the worst BURGER KING EVER. No one is paying attention even people are staring at them angrily because everything where ready and they just do what they want because management is not around. The whooper does not look and taste whooper because uts missing ingredients… so disappointing

Arrogant in their service, and unwilling to provide quality service.

Terrible service, incredibly slow and rude. You have to arrive 3 hours before your flight to avoid missing it.

I gave up before I could even order. There were eight young people there, not knowing what to do, just waiting for time to pass. They were wearing food-grade gloves but scratching their heads and texting on their phones. Avoid this place! I left the line.

At some point, this Burger King won an award (according to the plaquet on the wall). Whoever payed to make that happen should come visit the restaurant and experience the trash it represents. I am honestly shocked it is allowed to be open at this point. Nothing, and I mean nothing about this place is worth the agony of having to bite down on the horrible food or taste the disgusting liquids that come out of their dispensers. Btw, I love a good Burger King meal! Had I been a resident in the country I would have reported the restaurant to the health authorities. It is dirty! Nothing works and the staff does not care one bit! Orders are wrong, staff is oblivious at best, food tastes bad, drinks smell bad, food is cold, salad is brown, no salt is offered, floor is sticky, counter is dirty, not one of our orders were complete. Please BK, fire the manager of this place and close the doors! Everyone else, do not visit! 0/10!

- Service was slow and indifferent - food and drinks were waiting on the table behind the counter for who knows how long - half of the ordered dishes were missing - hygiene of the employees and the general kitchen was at a terrible level - floors and tables full of garbage and drinking puddles - self-service checkouts were out of order and only one counter was open and the only seller was making food in between. People were leaving the line when there was no time to wait. Terrible place, I will avoid going there in the future.

The burgers must have been prepared several hours earlier. The burger bun had time to dry out. At the same time, the ice in the drinks also melted.

Crazily crowded, don’t go for fast food here, it’s slow.

It's a mystery to me how you can ruin a burger you make yourself as much as they did here.

Water is sold in bottles for which a deposit is charged, but you cannot return these bottles bought here.

Away from the noise, a good place to eat.

The staff who served us were acting really strangely. For no apparent reason, they criticized us for ordering something in the morning. The restaurant was open, and we were about to embark on a long journey...

One star because zero isn't an option. I'd rather go hungry than go back here. Absolutely the worst food I've ever eaten in my entire life. The staff were standing around doing nothing behind the counter, and the queue was unbelievable. The food was cold, and they'd completely forgotten the sauces. A total disaster.

Terrible. Only 2 out of 5 order kiosks worked, I could not pay by cash and my burger didn't contain any pickles or tomatoes. Guess they're cutting every corner they can when they have a captive audience.

Skip this place - add it was awful. Looks like a pigsty as it hasn't been cleaned up. Sodas lukewarm as they pour and wait for someone to use them. Can't remember waiting so long for a meal. The fries tasted bland and not very good. Burger was ok but not much more. Very busy and there were 4 ladies standing there pressing a screen and 1 doing something…..

Ive tried to eat here multiple times. The quality of food is disastrous and not edible. Its not clean and the staff is always stressed and yelling. Plus, they NEVER have ice. Who wants lukewarm coca cola? The burger king at arrivals is much much better!

The food was terrible, the cola was flat, and the prices were way too high. Totally not worth visiting.

The worst BK I have ever been to. I want’t to point out that I don’t like posting bad reviews. This is the first time I give a one star review in my whole life. So first there seems to be no real organisation. The cashier was borderline in depression, no smile, just bored. It immediately made me question if I should take a burger. I Bought fries + cola + sauces for 8.95€ which is a joke of a price. and had to wait 15 minutes because they were focused on doing something else. I could see them walking slowly at their pace. No bother for the 7 orders waiting. And I could see my order, getting cold. I then asked for the sauces, which I payed for, and the guy told me to ask the cashier. I said no, I paid I want my ketchup thanks. The whole place is disgusting, trash on every table. I’m sure not everything is to be blamed on the employees, but get your shit together please. 🙏

The restaurant is far too small for demand. The sign with the waiting and ready numbers is illegible from a distance. The ready numbers are either visible for too short a time or don't even show up at all. It's a shame I went after my own food, which ended up cold. It's a cash cow restaurant. Avoid it, is my advice.

Horribly expensive Burger King. Unclear ordering screens. I got a burger without lettuce and onions. Too bad. Beer from a paper cup!

Slow food. Wrong serving. (Got fries instead of a drink. Once the staff found out they took the fries out and threw them in the trash). Complete chaos in the kitchen. They didn’t follow their training for sure. Who is in charge? Almost missed my flight to wait 20 mins for a cold burger.. Eat anywhere else if possible.

People is rude and disrespectful They not only offered bad service but also were proud about it Long queue, not any customer service sense at all, lack of ice, serving the coke still and hot (prepared too much in advance) and rejected to change it because “they know how to serve a coke and how it tastes”

You should address this with your staff, as it is unprofessional to keep clients waiting while they are engaged in personal conversations. Additionally, the quality of the food is affected due to the delays this causes.

Absolutely terrible. Five employees are standing around. No cash register at the counter is open, and three of the five electronic cash registers aren't working. Simply embarrassing!

I am waiting for my burger too long, 30-35 minutes I think 😡

Only one screen works and they didn't open a register, the line was at constant around 30 min long. They were just standing around and laughing and doing nothing except looking at their phones. They managed to Fo a order of two items wrong and that was after deleting the order and taking it back after I spoke to them. The burger didn't have anything on it except the bun and meet, nothing else. I can't fathom how poorly run this place is.

If patience were a meal, I’d have been full long before Burger King ever handed me my cold fries. I queued for over half an hour just to order a vegan burger that, it turns out, didn’t actually exist. The menu was full of vegan options, pity the kitchen wasn’t. Out of five ordering screens, only two worked, which made the queue crawl. When I finally reached the front, the vegan items had magically vanished from availability. So, after all that, I settled for chips and a dip. Even that went wrong: the machine didn’t print my receipt, the staff couldn’t care less, and the only thing moving quickly was their conversation with each other. Then came the wait, another 10 to 15 minutes for my cold, lifeless fries. My “barbecue sauce” turned out to be ketchup, and when I asked for the right one, I was told to bring the whole bag back, as if the sauce swap required forensics. I had to snatch the cold fries out of my friends mouth, put them back into the paper bag and take the order back to be examined by a rude toddler. Still, no apology, no smile, just a shrug. And the best part? It cost me €22. For cold fries, a wrong dip, and a masterclass in indifference. Honestly, one star feels generous. If you’re flying out of Schiphol, you’d be better off eating your boarding pass, it’s probably warmer, cheaper, and comes with better service.

Expect a 25-30 minute wait time. Food was below average for Burger King but acceptable.

I had the worst service of my life. The arrogant attitude of the staff is beyond anything. And you end up with a lukewarm burger.

There are two guys who shout out announcements to customers (a Black guy with glasses and another guy with long hair and glasses) who are pretty stupid, to put it mildly. They're constantly making tasteless jokes about all sorts of customers who come to pick up their orders, thinking we can't hear them or understand them. To top it all off, one of my drinks didn't have any ice and was at room temperature. When I politely asked the Black guy (I'm not racist, I just want to point out that only bad employees get called out) to add some ice, he blew on it as if I was bothering him and then had his coworker touch the container to see if the drink was cold or warm. Finally, he rudely added some ice. To be honest, the food was good, but these kinds of employees only damage the chain's image.

3 out of 5 self-service kiosks are out of service. The 3 cashier counters are purely decorative.

Cold burger, slow service, unfriendly staff, and they even forgot the sauces. Just my kind of thing. There were seven of them behind the counter, partying. When I urgently asked where the food was (we were on a flight!), I was even snapped at. There's a burger stand further back in the terminal at an independent restaurant; I'd definitely choose that next time.

Don't know why burger king even want this place to use their name

The staff is so sloow! Like what the hell there are even doing? 30min wait atleast be prepared.

Waiting time very long, bad service, food cold

Only go if you have at least 1h30 in front of you. Never seen such a lazy slow inefficient and arrogant crew. There are 24 orders on the board (because the board cannot display more than that) , and the staff is taking it’s time, messing around with each other and laughing while about 40 people are waiting. Unbelievable.

I don‘t think it‘s the service that’s so extremely terrible, the people who work there are just doing what they are told to do. It‘s the brand Burger King that tries to fail as hard as possible. The best example is when you order something like fries. Somebody thought it is a genius idea to not include the sauce (ketchup or mayo) when you order fries. However nobody tells you that you need to order the sauce extra, not even the terminal. Who wants to eat fries without sauce? 😅 Your food is waiting for you getting cold and you need to order a pack of ketchup which takes in this case about 30 min. Worst customer experience ever! 😂 Please don‘t give the people that work there a hard time and just avoid Burger King in the future.

I waited 30 minutes for a simple order because, in their wisdom, they decided to finish ten orders first. So if you're first, your food is ice cold by the time you get it. When I saw my order, I wasn't even allowed to take it, even though my flight time was running out. The staff were incredibly unhelpful and unmotivated. Everything was running at the slowest pace possible. Absolutely unbearable.

The Best whopper i ate and i permit said that because i'm a Special king fan of this excelente brand and business. I tried a few more in EU, AMERIA DEL NORTE Y VENEZUELA. THIS ONE WAS TRULY SPECIAL. AND A SPECIAL MENTION FOR THE WORKER "Anastasiia" ( SHIFT 00:48/20/09), she represent The business idea about being a QUEEN, clean, ordenada, good vive and efficient labor she does. Special People and brand .

It was a long queue everywhere from ordering to pickup. I waited 30 minutes to get my order because they couldn’t figure out who came first and later.

The worst experience in Burger King ever. 1. The food not properly done, French fries cold and not done 2. no ice creams 3. no ice in the drinks, no refill. 4. The coke had no gas at all and no ice. You ask zero coke they don’t have and serve the normal one without saying. This establishment should be banned to serve food to people.

I do not know if this location actually provides training for their staff… Watching this disorganised crew work is just painful…

What an terrible place. I this restaurant was any other place than this airport it would be closed. I was there with the family for a quick bit before a late flight during rush hour. Must say I never have experience such a arrogant service in any fastgood restaurant. After ordering food from the self ordering computer, I was i disbelief how bad the kitchen was operated and managed. As the queue was getting bigger and bigger I could see more of the staff not helping nor trying to pace the work. I could see more of the orders where held up by the beverages wasn't ready. The responsible person was busy talking with the coworker than completing the orders. My order was no exception, as I could se my order/number was ready it took almost 3 minutes before they started to prepare the drinks. 4 coke zeros in about 5 minutes including a small talk. Tanks for cold burgers!

It's a shame there aren't many other options at Schiphol. Here you're treated to the usual mediocre food, but that's the concept, after all. The wait times are quite long, and there's almost always a shortage of seats.

25 minutes waiting for 9 nuggets

Should be allowed to sell food in the airport with such a bad service

The worst experience ever. I got shouted at by staff for standing on the right hand side of the line, instead of left, even though there were almost no spaces, as the queue of people waiting was huge. The staff also threatened me to call their manager, who was already giving attitude to other customers. He called security on them, and I don't know whether they got pulled over and managed for their flight or not. Burger King is the worst, never ever again.

The worst customer service I've experienced in all of Europe, rude workers..

Normal is quite bourgeois. Tasty, but this one is truly awful. Inedible.

Cold food and missing items missing order and no one help you and they shouted at me, I ask for the manager and he was the worst than the other young boy was working, really horrible experience, not recommended at all, runs

The worst restaurant visit ever. The personal was completely out of order. Wait for the food in 30 min. Don't visit ever again.

Of all our modern activities, air travel is undoubtedly one of the most time-sensitive. Therefore, a 'fast food' restaurant at an airport seems like a good idea. However, if it takes you 30 minutes+ to deliver a burger, you're defeating your own purpose. Save yourself the hassle!

The people working there were rude, so we left for another place to eat.

It is the slowest Burger King on this planet. I know this an I try it every time because it’s one of my dumb rituals. But yesterday it reached a complete new level. I know they have a high amount of people to serve. But yesterday only two order kiosks are available and they need 60 Minutes and I leave without my food because boarding has stated. If I need more then 1 hour to get my food. Something is horrible wrong.

Get some more staff. Utterly ridiculous waiting times with huge queues and very, very long waits to get served.

One of the worst fast food experiences ever, almost missed my flight. There are no managers only bad organized non-motivated workers.

Hello, I am a fan of Burger King, but I arrive at the airport and look for the BK to eat and it has served me very badly, I asked them if they had coffee and the girl manager tells me, that if I want coffee I should go to the cafeteria 😔

Bad bad bad service. The workers are arrogant and dont know what a smile is. Also the machine failed and no receipt was written. Ended up getting the wrong meal and was charged over double price, and the man said "i cant do anything". Just a TERRIBLE place with a long long waiting line. The servers are SLOW

3 out of 5 ordering terminals are broken, takes 30min to get my food, didn’t give me my coca cola. coca cola tastes like water.

The employees mind their own business, laughing and joking, while customers pile into a kilometer-long line at the only functioning totem (the only way to order). All this surrounded by a kitchen that fails to meet any health and safety standards.

Absolutely the worst Burger King I’ve ever been to, at Schiphol Airport. Only one machine was working, and after waiting an hour I gave up — my order never arrived. The customer before me got everything wrong as well (wrong drinks, wrong order). The staff were unprofessional: one girl was busy putting on makeup and scratching her ears while handling food, others were chatting instead of preparing orders, and they were openly rude and aggressive. It really feels like the whole setup is designed to take your money without ever serving your food. Expect to wait around 2 hours for an order that may never arrive. The place is like a bad episode of The Office come to life — but not funny at all. This Burger King should honestly be shut down rather than operated by staff this careless with such terrible service.

I think the workers are on strike or work to rule . Long line and not taking orders at cash checkout. Only one machine working so ridiculous Que.

Took me 30min to get the food. The screen showing what meals were ready was not working, and somebody just mumbled out some numbers in Dutch. Almost missed my flight (last one to board). There were probably 100 people waiting for their food and more orders coming in all the time. Nobody managing it. Absolutely not acceptable.

The burger tasted ok but when ordering it didn’t show prices. They tack on lots of little required addons that make the price add up. I ordered curly fries and got regular fries which were very soggy and didn’t taste great. Overall not the greatest experience..

FRIES WEREN’T COOKED! The fries that I got looked and tasted like they hadn’t seen deep frying oil in their lives, let alone room temperature oil. They were barely salted and it was like choking down a dry baked potato. Honestly I had to force myself to finish the small bag I ordered. My friend ordered curly fries for an extra charge and they gave him regular fries which he was rightfully upset about. They also don’t give you ketchup with the fries which makes the experience EVEN WORSE! Then for the burger, it was good for the first 2/3, then I took it out of the wrapper to finish it and the only part left was straight mayo and bun which was nasty. If you can avoid this Burger King, DO IT AT ALL COSTS!

usually i am all for patience for the staff, they have a hard job. but these guys were unbelievable, they were chilling, laughing, sometimes doing nothing??? for minutes not just seconds, and they opened just 1 counter?!?!?! the self order machines were all out of order, so we waited in line for 30minutes while a staff was just talking on his phone for like 25minutes instead of delaying his break 15minutes because it was just a wave of customers. after that he could easily take his break an chill.and they didnt have even half of the options that was on the menu

4 out 5 terminals do not work. That is a lot even by the Dutch standards!

The menu is 100% vegetarian, with no meat options available, a poor imitation of Burger King. The taste of the patties is nauseating.

I think this is the only negative review I've ever left anywhere. I don't like doing it, but it's unfortunate that people pay for this. No cheese, no ice, no beer, no wings, no ice cream. Surely without something else! Brutal. The Coca-Cola was too hot, too hot. Customers were throwing the repeated tickets that came out of the ticket machine on the floor, because it hadn't been so long since the paper roll had been refilled. The worst part, as always, is that you've already paid before you pick up your food.