Burger King in Schiphol

The burger king is completely full, but the workers dont even try to do stuff fast, they half the time just stand around or joke around. The food was also bad

The worst Burger King ever, 8 employees and not one of them lifts a finger, they should all be fired.

Worst fast food service in the world. The staff is awful, and every order we waited for was wrong.

Probably the worst BK worldwide. 10 useless people behind the desk, only 1 doing an actual job. 1hr wait for a whoper

Absolutely unbelievable. This place is a complete tragicomedy. I waited 42 minutes for my order. When I finally managed to get a refund, the staff were rude and arrogant. While customers were waiting, employees were dancing, laughing and chatting instead of dealing with the queue. When my money was returned, it was literally thrown at me. The self-service kiosks are even being closed by the staff because they clearly cannot handle the orders. The manager was running around looking completely lost, just like at least 10 other employees. Total chaos and absolutely no organization. Schiphol should seriously reconsider having this Burger King here. If a location cannot provide basic service and treats customers like this, replace it with something that actually works. Avoid this place if you have a flight to catch. Absolutely dreadful.

Really terrible. There are about twelve young people standing here behind the counter, being very busy with each other, but they aren't processing orders. The cola is just lukewarm. I pointed it out and got another one, just not that lukewarm. There were only chicken burgers and all the ordering kiosks were broken. What a mess.

The same as all the other reviews really - the wait times are ridiculous (37mins for a meal!). If you’ve got a tight connection between flights don’t risk it - go somewhere else! We were worried we’d miss our flight at one point

Terrible experience! To be frank I was travelling during the infamous NS strike. Nevertheless- I ordered my food, waited almost 30 min and never got my order. Had to run for my flight. There was definitely not enough people working that day….

This really is the worst possible place you could ever go. I'm not kidding when i say it will take an entire hour for your food to arrive. You will order, pay full price, qnd then have to leave before you even get close to being able to collect your food. You will waste your money here and get nothing in return.

Rating: 1/5 ⭐ Worst customer service at Amsterdam Schiphol Airport – total ignorance If you are looking for a place where you'll be treated like you don't even exist, this Burger King is the right spot. As an airport employee here in Amsterdam, I'm used to high-volume locations, but the behavior of the staff at this branch was an absolute joke. I waited around 20 minutes just to place an order. I wasn't the only one—several other customers were waiting alongside me, completely ignored. The woman behind the register didn't bother to clear a single order. For the entire 20 minutes, she didn't even make eye contact or show the slightest effort to do her job. When I finally asked politely if we could place our order, her reaction said it all: she simply turned her back on us and walked away. Extremely arrogant, lazy, and unprofessional staff. I understand that airport environments get busy, but this wasn't stress—it was pure disrespect and lack of care for customers. I won't be coming back, and I strongly advise everyone to avoid this location.

Super slow. Waited around 50 minutes for 2 burgers. The workers had a delay of almost 40 orders and were inside chatting and laughing. This is the worst fast food place ever, not fast at all.

They closed 4 of the 5 machines due to too few employees according to the 5 employees standing around talking and doing nothing.

They took LONG time doing nothing then delete your order from screen. To make sure they are not over time. Unbelievable.

Very bad experience 🤮 low level employee staff. No care about customers. Shit site!

You need a lot of patience here. Sure, it's busy during peak hours, and expectations aren't too high at the airport, but a 30- to 45-minute wait is unfortunately standard. Often, you're then given a warm and stale drink. The worst part, however, is the order collection system. Instead of using the display for ready meals, the numbers are announced as quietly as possible in a very noisy room. This means that anyone who wants to know when their food is ready has to stand as close to the counter as possible with 50 other people and hope they don't miss their number...

I think supervisor are not doing his job the staff working like never Happy too slowly just don't desire to work very funny people waiting now more than 100+

Waited for 40 minutes, then had to leave to catch my flight with 20 numbers still in front of me. Probably would have had to wait another 30 minutes at the pace they were going. Paid 30€ for nothing. Staff is moving in slow motion and giving out one order every 2-3 minutes. Complete rip off.

The worst experience of my life in a fast food restaurant. 1 hour waiting for our order. Many people had to leave without the food to catch their flights. To bad to be true.

That was by far the worst long chicken I've ever had. The salad looked like it had been sitting out for three days, and I've never seen bread so badly toasted. Please go somewhere else if you're hungry, even if it's expensive at the airport.

Waited one hour for my food, and had to leave as my plane was departing. Very poorly equipped to handle the customer traffic.

glacial speed no amount of concern that there is a huge line waiting for food. go somewhere else if you don’t have an hour to spare.

Endless waiting time. Unacceptable. The service staff were incredibly unfriendly. The burger was cold, and the cola was flat. There was no discernible pattern.

Limited staff. Only two ordering kiosks are working. And the service is very slow, especially for an airport. Not recommended.

Plenty of staff, but none of them actually working. A 35-minute wait for two burgers because out of three girls, only one was packing them while the others watched, danced, and laughed... even though the food, meaning lots of burgers, was ready... this place is an absolute disgrace! For around €10, you end up with a cold burger after more than half an hour.

45 min wait, got a warm coke that waited longer than me on the counter. Worthless BK

Horrendous Experience. Do not come here. Waiting time of 25. 5/6 Employs that were more focused on talking that actually doing their job.

worst burger king i have ever had and egregiously expensive. go anywhere else, because you’ll pay an expensive price anyway.

The lettuce was rotten. How disgusting! And I had to wait over half an hour.

All other reviews are justified - it should not have this long a wait Espc at an airport!

Very few sandwiches, very little chicken, not even onion rings. The option of having to pay more for water just because it's served in a glass is insane.

15 minute wait to use ordering machine. 30 wait for food. Dreadful

Terrible, after several months i see according the other reviews that here are still only two working ordering machines, out of five. Staff behind the counter is slow as hell, they seem here first day, run away

Okay this is officially the worst Burger King in the world. Terrible quality of the food and absolutely terrible, rude staff. I got different items in my order than I requested and the guy at the till said „we don’t have this and twister fries” and REFUSED to refund the difference between the pricier items I ordered via self-check out kiosk. Stay away from this place.

I give it a 1star review, and it still is more than they deserve. Very dirty, stinky, unprofessional, unfriendly environment with inoperative machines and inactive arrogant employees.

The snack bar inside the boarding area had an extremely long line on April 28, 2026, because only 3 of the 5 self-service kiosks were working. Furthermore, the employees weren't working at the cash registers; you could see them standing with their arms crossed while the line grew. Even with many employees, the wait time for the food was long. Fortunately, the food was up to standard, very good.

Slow service. Rude personnel. 3 kiosks broken. This is a joke of a Burger King

This is an awful place that clearly has no intention of improving or reinventing itself. This is the third time I’ve been here within the last year, and unfortunately, the situation is exactly the same every single time. The same five employees are expected to handle an overwhelming flow of customers, and they simply cannot keep up. As a result, only two self-service terminals out of five are operational. The prices are also ridiculously high, while customers are not even given the option to properly use the app, redeem coupons, or collect loyalty points. The whole experience is a complete joke on a major scale. What makes it even worse is that this clearly seems to be a deliberate business model. A huge corporation chooses not to hire enough staff to properly support its employees and customers. The employees are left struggling, customers are left waiting, and the food is often already cold by the time you receive it. I’ve even seen bags of food sitting prepared on the counter for hours. And yet people keep coming here and buying. After three visits over the past year with exactly the same miserable experience, I can only conclude that they simply don’t care. No improvement, no investment in staff, no meaningful effort to improve the customer experience. Just the same poor service, high prices, and unacceptable conditions over and over again.

I didn’t think it was possible for BK to be this slow, particularly at the airport but honestly this was a nightmare. I waited at least half an hour for my food. It was painful. Shout out to the cool drink guy though, he was super on top of it.

If I could give zero stars, I would! My order was forgotten first, then I received an inedible chicken burger. It stank, and I had to stop eating half of it. The next day I had food poisoning.

Food takes ages to come, no organization and when it arrives it is cold. A long line of confused customers waiting

Burger King Review Very disappointing experience. The wait for the food was far too long, and unfortunately the restaurant itself was dirty and not particularly inviting. The fries were cold, dry and clearly not freshly prepared. I also customised my burger, so I expected it to be made fresh and served hot. Sadly, the burger was cold too. Overall, this was one of the worst Burger King outlets I have visited. The food quality, temperature, cleanliness and waiting time were all well below what I would expect from Burger King. Definitely not an experience I would want to repeat.

The food was cold and the staff was useless, very bad.

I have never experienced anything like this in my entire life. What should have been a wonderful start to the holiday ended in a nightmare. 20 Cokes were already lined up on the bar. When we finally managed to get one after 20 minutes, it was flat and warm. Also, a friend of mine ordered Coke Zero, but she received regular Coke. She has diabetes and had to be rushed to the hospital. Because of this, our holiday was cancelled and ended up stranded at Burger King. DO NOT GO HERE, I WARN YOU!

I ordered only one ice cream; it wasn't busy at all, I think there were 4 or 5 other customers. I had to wait at least 20 minutes for my ice cream, and not a single order was called out during the time I was standing there waiting. The ice cream had been ready for at least 15 minutes though… completely melted, of course, so I had to ask for a new one. After a hefty side-eye, I barely got a new one.......

Worst BK I've seen. Only 2 kioks working (I read someone's review 2 months ago and still not fixed. The worst part in my opinion was the workers, I got the impression they were laughing and dancing, always checking their phones without wash their hands.

The staff is ridiculous: slow, arrogant, and rude. The food is awful, and the coke is 90% water. Stay away...

Honestly, I don't even know where to begin; this wasn't a purchase, this was a life-changing disaster. The quality was so bad that after using it, I briefly lost my sense of self. My expectations were already low, and yet this product managed to insult them. My life is demonstrably worse since this experience. Never again.

Guys, I just wanted to tell you something. Don't listen to all those haters and bots, because this BK is definitely better than 1.8 stars. The fact that there are people standing ready at 3:00 AM to prepare your burger is worth 5 stars in itself. The food was ready quickly, hot, flavorful, and served with a smile. Best double cheeseburger XXL I've tasted in ages.

Extremely slow service, avoid if you don't want to miss your flight.

No choice of different sizes of meals, Large or Item only! Have to pay for the cups. Took forever to get the food, once we got it still hadn’t got drinks and the women shouted in my friends face that they were coming even when we hadn’t asked. Once having the food the nuggets and burger were cold, chips were barely hot. Working for the company i find the standards of my workplace a hell of a lot higher than this place! Honestly shocked that it’s still working this way considering the amount of reviews. Can also tell when the staff have written their own reviews 😂

A 30-minute wait, and then I received cold food. The staff seemed very unmotivated.

No paper left for recipes. Cold food. Unprofessional workers. They just look at each other and had the feeling of they don’t want to work. No wonder all the bad feedbacks here. Worst experience!!!

30 men working behind the counter, and unable to get one item over the counter per minute. 25% of the orders have a problem.

The staff are playing around instead of taking orders. They're distracted and not preparing the food.

Super slow and very, very rude staff; allow an hour for your food. Many people left without their super expensive order because otherwise they would miss their flight.

I rarely leave negative reviews, and this is actually the first time I have ever felt the need to write one, but this experience was simply unacceptable. It took an entire hour from placing our order to finally receiving our food. What made the situation even more frustrating was that the staff at the front counter seemed completely unconcerned about the long wait. They were chatting, laughing, and working at an unbelievably slow pace while the waiting area was full of angry and frustrated customers. One male employee at the front counter in particular was extremely unprofessional. Even while customers were clearly upset about how long everything was taking, he continued joking around and taking his time as if nothing was happening. When customers tried to complain or ask what was going on, instead of apologizing or trying to resolve the situation, the staff responded with what felt like a mocking and dismissive attitude. That was honestly worse than the waiting time itself. And despite taking an hour to prepare the orders, they still managed to forget things. Sauces and other items were missing from orders, which apparently happens quite often here. I am normally a very patient and peaceful person. I understand that restaurants can get busy and delays happen, and I would never leave a bad review simply because I had to wait a little longer than expected. But watching customers become increasingly frustrated while the staff continued laughing, chatting, and showing very little urgency or respect was unacceptable. One hour for Burger King, poor service, missing items, and a dismissive attitude toward customers. This is the first negative review I have ever written, but after this experience, I genuinely could not justify staying silent.

They laugh at people when they come to ask something, are incredibly rude, and the food takes a very long time. There are many people working but they don't really do anything.

An absolute joke. Never seen so many people not working, not caring, no service at all. Arrogant to top it off. More than 30 minute wait…This is a disservice to the brand . It’s time for a McDonalds instead

Worst BK ever. Took 30min to get 1 whooper meal. Almost missed my flight.. Never again.

4 out of 5 screens off, supposedly due to a staff shortage. Ordering at the cash register is not possible. Meanwhile, 3 employees are visibly leaning over the counter with their phones. An excess of hamburgers in the bin, which is inconsistent with the one machine that is working. My cheeseburger had been sitting there for at least 20 minutes and was served hard and cold. Lukewarm, flat cola; when we complained that we had spent a considerable amount on lukewarm and hard food, an employee had the courage to say that that was our problem and not his.

Worst Burger King I've ever had. Waited an hour to order, then waited for the order to arrive. Turns out they don't actually take your order automatically; you have to hand it over to the counter to start preparing it. If you have a flight to catch and less than an hour or two to spare, avoid this place. To echo what other reviews have said, it's not the fault of the "kids" working there; there are adults too (probably the management). Simply disorganized.

★☆☆☆☆ (1/5 - I wish I could give zero or negative stars) An absolute disgrace of a restaurant and a terrible reflection of customer service at Schiphol Airport (Departure Area near Gate B18). On August 12 around 16:00, while waiting for our flight with my 11-year-old daughter, we ordered via the self-service kiosks. After waiting over 20 minutes with 25 orders still ahead of us and boarding approaching, I politely asked the manager on duty how much longer it would take. Instead of basic professionalism, he blamed us, stating delays were because "customers like us kept interrupting them." When I explained we would miss our flight and asked for a refund, he shouted out loud in front of my young daughter and other passengers: > "I am going to give you your fucking money back so I don't have to see your sorry ass again." > This manager's appalling attitude was mimicked by the entire team—they were completely disorganized and worked as slowly as I have ever seen in a "fast food" restaurant. Using vulgar, abusive language in front of a child, failing to wear identification, and setting such a terrible example for his staff is completely unacceptable. Avoid this location at all costs. HMSHost and Burger King need to address this manager's conduct immediately.

The worst food I've ever eaten! The texture was like a shoe sole; you were just glad when you couldn't taste anything at all. I wouldn't recommend either the veggie or chicken options. The cola was flat and tasted like cola, but lukewarm. The wait was the best part, about 20 minutes, and I was actually looking forward to the food.

The self-service machine was probably broken, and it was absolute chaos! The service was also very poor; they had absolutely no idea what they were doing!

I mean it serves me right for not having looked at this Google maps review first but this is definitely the worst burger kings I've had in living memory. Got 9 chicken nuggets, fries and a coke. Simple you'd think but you'd have thought wrong. The nuggets were like warm and soggy like they had been dredged out of the canals of Amsterdam, the coke had no ice in it and was somewhere between warm and room temperature somehow (no pour your own at this branch which would have allowed me to improve on this myself) and the fries were middling at best but again still on the slightly soggy and lukewarm side so I'm being generous. Before even tasting any of this abomination though I had asked for ketchup and got some less than friendly attitude like I had asked for a fabige egg to be made. I suppose most aren't doing these jobs because they have a passion for it. I get it. The attitude is fine really but when the food is affected then I don't have too much sympathy on that one. On further observation I saw they seemed to clear waves of customers in huge groups all at once and it occured to me then that they may be over filling the deep fat frier baskets and hence these soggy steamed mutant products. You have to try hard to get it this wrong so I can only suppose they prioritised serving the customers over cooking this precooked food in the way it was intended. While I finished my tepid coke I also noticed that this service speed wasn't even necessary considering the speed at which they cleared the odd wave of people resulted in 10 to 15mins of almost no one being there to be served. The team here absolutely need retraining in how to cook this food and how to pace their service. Until then avoid this burger king like the plague.

I'm an American. This was the crappiest, slowest, most disorganized burger king I have ever been to. My 12 year old kindly asked about his order and they said it wasn't ready. After 45 min I had to step forward as we were running late and was then treated extremely disrespectfully by the young man behind the counter. Like make my blood boil kind of disrespectfully. I almost started pouring out the 50 sodas lined up on the counter but didn't want to get arrested in front of my two children. They found my sons order crumpled up in the corner of the counter. What a joke. Oh and fresh off the press, ChatGPT ranks this as probably THE WORST REVIEWED BURGER KING IN THE WORLD!!!!

The worst Burger King I've ever been to anywhere in the world. A disgrace to the company. Cold burgers, warm drinks. Employees fall asleep on the job and are incredibly unfriendly. I received the wrong drink and was even told to get something else. They should just shut it down.

Trash. Drink came without ice. Burger meal was only lukewarm, and had no salads on it. Staff are rude, loud, and obnoxious. Take your money somewhere else.

I'm waiting for my order because I have a flight, and they only talk about it. Out of 10 people who work, 8 are just pretending and 2 are actually working.

Don't waste your time. Waited 35min for just a cheeseburger. The employees are just a bunch of kids playing around, taking selfies and videos. No sense of the actual job. Consider hiring adults who are serious about working and tending to the customers.

Even 1 star is too much for Burger King. You order €30.00 worth of food for two people and get a lukewarm burger that looks like it was beaten, fries put in a bag without a bag, and arrogant customer service. Drinks are simply poured from the front: two guys are standing there filling the counter with cups of soft drinks. Lukewarm Coca-Cola, flat and without ice. This is just tragic.

This is slowest burger king ever

Just waited 45 minutes for a menu! 🙄 Total chaos, bad service!

Sucks. I placed an order and the machine didn't print the ticket. I saw the number on the screen and was certain mine was 8515 so I waited like 30 mins to get it but that number was else's order. I had to leave to catch my flight because I assumed maybe the order didn't go through. I just realized I did get charged.

45 minutes to get an incomplete and wrong order. We asked for a refund because we had a flight to catch and we couldn't wait any longer but it was denied to us. We asked to speak to the manager and they told us "she was on break", while she was right behind the counter. Absolutely awful experience

Horrible service . Soft drinks are served hot after staying prepared in cups for a long time

This is the best gad damn burga I eva head it was so juicy and delicious and da fries were so goddarn drie I love dis place RUN DONT WALK GIRLIES

Very slow service, and bad hygiene nobody wears gloves in the kitchen....

Terrible. Waiting times of over 30 minutes. They can't get anything done.

There are mouses running around here. This is the dirtiest Burger King I’ve ever seen, and the employees are just standing around. There’s so much food and dirt on the floor in the kitchen. Even the trash bags are just lying on the floor. No one is cleaning anything up. One employee threw the plastic wrapper on the floor and then sat down a few meters away. That completely ruined my appetite—I can’t eat my meal now. I don’t want to catch anything here.

One of the top preferred place for travellers, inside Schiphol airport. Te staff try their best serve to customers.

It may be nice to have a somewhat reasonably priced Burger King at the airport as an option, but 30+ min wait time is diabolical. Don’t go here if you have less than 80min before your departure.

I don't know what was worse: the cold food, the flat and warm sodas, or the terrible service and the long wait. Everything was awful.

One od the worst BK I have ever been to. 40 people waiting and nobody from the staff gave a ...they just stood around and talked, had a good time. One girl packing something. And it was not like they were short on food. It just stood there getting cold. Fries were wet and cold, burger was so so and I got a different drink. It is cheap, but the food was awful and the staff... If you hurry, just skip it...

Drinks were flat, fries were soft and cold, whopper was squished. Absolutely terrible.

It takes a very long time to get your food. Fries undercooked, and a very small portion.

Over half an hour wait for a dry, tasteless burger

Very unoroffesional service - long queve, not adding cheese to the Whooper as requested, no ice for warm Cola available, ketchup sauce not added and when asked for all of it, got rude response: Avoid this place! No Burger King for me anymore, elsewhere though…

Genuinely the worst food I've ever eaten. I ordered chicken nuggets and curly fries. Chicken nuggets had alcohol and yeast aftertaste. The fries weren't soft, they weren't crispy; they were stale. They covered them in a kilogram of salt to mask the flavour. The salt on the fries burned my mouth. Never go here

This place should be called Slow Food… Don't go if you want to catch your flight on time. I ordered nuggets, and they gave me fried balls with cheese and chili. DISGUSTING! I almost threw up.

Terrible experience. Do not go here. The line is insanely long. Not a single order kiosk was working. They opened a single order desk. The staff is the worst part about this place though. They are yelling at customers and are in general incredibly rude. They work so so slow. Just watching the inefficiency really hurts. Normally fastfood / burger places in airports have a crazy throughput of burgers. But this Burger King managed to still let the burger get cold because you not only have to wait before ordering but also after. Overall the wait time was 40 minutes. The anger I felt from watching them stand around and chat while the burgers are cooling down fuelled me to stay in line. Incredible how terrible a fastfood experience at an airport can really get.

Avoid at any cost! Always waits 20-30min, staff is very unfriendly and they look like they are working as punishment. No souces in my order, they just dont care. Poor quality and not enough room for sit.

I have never eaten so badly. Lukewarm fries that weren't freshly fried. The same goes for the chicken nuggets. The cola was warm too. The service was incredibly slow, resulting in long queues! Ridiculous service. As Burger King, you should be utterly ashamed.

Endless wait just to access the tablet to order, not to mention the wait for the order itself... Unpleasant staff. I do not recommend it.

There is airport Burger King, and then there is this place. This is worse than the time that I went to this Burger King. Worth a visit if you’re touring the worst service venues in the world for funsies though.

We didn't get 4 nuggets, a cheeseburger, or any sauces. I don't recommend it.

There was a very long line because only one tarpaulin was open, and when we finally ordered, it took another fifteen minutes before we finally received it. The cola was warm and flat, even though we had ordered ice cubes with it. Personalizing your hamburger is very confusing. If you click on something, a '1' for the product appears underneath, then you click it away and it's still there. The staff were also chatting and hanging around more than preparing food.

Very slow. Only one of five order counters was working, and even then, after placing the order, there was still a queue. Between 30 and 60 minutes in line to place the order and another 10 to receive it. The Pepsi Cola was warm.

This was without a doubt the WORST fast food experience I’ve had anywhere. Only 2 out of 5 self service kiosks were operational (looking at other reviews this seems normal, or perhaps even above par). Staff stood there chatting and casually observing the 30 minute queue wrapping around into the neighbouring service area. This service practice is entirely antithetical to the idea of FAST food - it seems the store has forgotten what industry it occupies. I suspect it would have been a more efficient experience walking to the McDonalds at lounge 3! As a first time customer to Burger King (it doesn’t exist in my country) this is an incredibly poor reflection on their brand.

Despite the huge number of orders and people waiting for their food, the staff worked like snails, and several of them just stood there doing nothing. I had plenty of time when I got in line to order, but ended up practically having to run to the street because the food took so long. Superior and lazy staff