Fat Phill's Rotterdam in Charlois

We ate there as a group of friends, and the food was inedible. The fries weren't truffle fries, and the cheese on the burger was also inedible. And the burgers were smaller than we expected.

Very long we had to wait 30 minutes for 1 hamburger and the employees were very rude

Don't get me wrong, you get a pretty good burger for your money. The flavor is good, and the meat and bread are really fresh. However, the atmosphere is absolutely awful. There's a constant loop of meaningless hip-hop music, and there's an AI-generated mural of someone supposed to be Eminem. Everyone has their own taste, so I'll leave that up to you to judge. The service was absolutely terrible. There are three people behind the counter, none of whom give the impression of having experience or control. There's zero coordination regarding the tasks to be assigned. This is impressive, as ordering is done via a touchscreen, so no one needs to be at the cash register. The grill is far too small for the number of burgers that need to be made. And when a batch of burgers comes off the grill, they wait far too long to add new ones. This causes delays. All three employees are simultaneously preparing the sandwiches, which is a lack of efficiency. As a result, people have to wait far too long for their orders. We ourselves waited 50 minutes for our order on a Friday evening. And there were a total of fifteen people in the store. The staff had long, thick hair without hairnets. They also wore gloves that they didn't remove or change when picking up trash from the floor or table. My tips: - Stop home delivery because you can't even handle a full store. - Hire a manager who coordinates everything. - Address hygiene issues. This store has ruined Fat Phills for us. I'll definitely try another store for the benefit of the doubt.

Had to wait a long time for the food and they don't even care, it's really bad if they can't handle it they shouldn't be working here

Staff stare at you while your food waits 15 minutes for pickup, then start joking and being friendly while your food gets cold. Then they take another 15 minutes to make a shake. When you ask what's taking so long, you get "it's coming," even though you can see the bag has been sitting there for half an hour. NEVER AGAIN bad, bad, bad staff!!

The food was tasty but the fries were soggy and the tenders didn't really have any flavor. The burger was tasty and the sauces were tasty.

You walk in and see the staff sitting there, disinterestedly playing music, ignoring customers. The order screens don't work; you can't order. It also smells bad, which isn't what I'm used to at Fat Phili's.

My chicken burger and fries were delicious. I'd recommend the truffle mayo; it's really good. The food was a bit pricey for a burger joint, but it was filling and very tasty. There were only two people working when I was there in the evening, so I had to wait a bit. However, the food was good, and the place is easily accessible by car or metro/bus. The restrooms were clean, which is also nice.

I'm visiting Rotterdam, the welcome was good, it was tasty but very, very salty. Unfortunately, I won't be coming back. It seems as though salt was poured into the chips.

Burger and fries were very good. Girl behind the counter was friendly.

expensive, very expensive for disgusting food

In the expensive fender I made 5 turns just to park

Decent food but nothing special. Portions are okay for the price. The place could be cleaner and there was a slight unpleasant odor inside.

Decent food but nothing special. Portions are okay for the price. The place could be cleaner and there was a slight unpleasant odor inside.

In front of the restaurant it smelled like urine; inside the restaurant the tables hadn’t been cleaned, so it wasn’t clean overall. The fridge used to cool the drinks was leaking, making the floor extremely slippery and wet. The toilet was also full of water, and instead of soap there was water in the soap dispenser. The food took a bit longer to arrive, but it was edible.

What a Philly cheesesteak should look like vs Fat Philly's🤣🤣

It’s a bit of a hidden spot near a bridge in Rotterdam Zuidplein, but once you find it, you're in for a treat. The burgers here are something else — they might just redefine what a good burger means to you. Plus, they use halal meat, making it accessible for Muslim diners to enjoy an unforgettable burger experience.

waited half an hour for 2 sandwiches and 2 portions of fries, slow business

The food here is quite nice, pretty much the only place where I have been able to find legit buffalo boneless. The portions do not look super big but they are actually quite filling

Terribly rude staff towards customers. All of the customers experienced it, i dont know what minimum wage does to them but its not the Zara. You are in a fast food chain, i dont think you acting like that is gonna change your life into something better. Anyhow, rude staff to all customers (I was just watching it happen while eating after it happened to me). Food was not to be compared to other locations, quite bad. I say this as someone else who works in food service.

Worst burger ever!!! The burger is made of plastic, zero flavor, nothing!!!! Absolutely not recommended. I'd rather eat nothing than ever eat a burger from them again!!!!

Food was quite chemical, very small portions for that price and more sauce than chicken with the wings. For me not recommended.

Fresh juicy and filling as ever, can't go wrong with Fat Phil's be warned: The burgers are so filling you don't even need a side, especially if ordering a triple!

Never again rely on a review of op stap met has. Wow, this burger and phillycheese steak bun were disgusting. The chicken burger had pure sauce. Never again! And very expensive for burgers.

Waited an hour and 45 minutes for disgusting food. Even when you ask the staff why they didn't say that you have to wait more than 1.5 hours and that this should be said, you get a strange comment from the staff. This is a nice establishment to close.

Had a delicious cheeseburger here Good sweet bread and deliciously fried meat

Do not order from here, worst philly cheese steak I have ever eaten and they dare to charge you 17eu, I wouldn't even pay 5eu for this. Threw half of it away, they do not use the right cut of meat, no peppers, no onions, bun is not toasted its just soft wet mess, the cheese is some crap from a tube like cheese wizz so not even real cheese. I mean how difficult is it to make a cheese steak?? NEVER AGAIN!!! STAY AWAY!!!

burger was fine but looked nothing like the picture. fries were drowned in cheese sauce and terribly limp. mediocre experience for the price.

Waited 40 minutes for cold food. Everyone who gets their order goes back because their order is cold or wrong. Balls tent, not recommended

We ordered two very basic burger menus, as the menu was almost empty due to a lack of stock. The total came to €50, which I find excessively expensive for a fast food restaurant. We were only two customers in the restaurant, and the atmosphere was non-existent. To give us our order, the waiter did not call us by our first names, but whistled to call out to us. The ground, on the other hand, was either very greasy or wet, as it was extremely slippery.

There were two of us and we found it very disappointing. The fries were soggy with grease and the burger looked nothing like the photos. Just a white supermarket bun that fell apart. The patty was thin, so you mainly tasted bread. The place had poor ventilation and no atmosphere. Employees were fine, but not very involved. For such a high price, we expected much better. The chicken was still okay, but we won't be back.

We waited 1 hour for 1 portion of bacon cheese fries the portion is as big as a phone and it kost 7.50 euro’s the bacon is very dry and the fries had too much fish seasoning and the cheese tastes like nothing and the tray they brought the fries on was very dirty

The burger was a limp, greasy bite, the bacon had no taste, but the burger meat did. Cheap tasteless fries undercooked with too much spice. Ordered burger without cheese and received cheese. All milkshakes were sold out. Staff and restaurant itself gives new meaning to unpleasant and unwelcoming. BBQ sauce was good. Better go to Five Guys for these prices.

Just came from a kids event at Ahoy and it was extremely busy and I was tired and hangry but Eldridge was on top of orders and working a busy shift alone! Super efficient, thorough and great customer service. My son and I really enjoyed our food. The hot chicken burger was juicy and crispy just like I remember from down South in America and my son’s cheeseburger was perfectly cooked. Thank you Eldridge for making our first experience at Fat Phil’s Zuidplein such a pleasant one.

What bad service. We waited over an hour for our food. Our food arrived cold & part of our order was missing. We indicated that we would like this to come our way. The gentleman on the phone was rude and just said “That's not my problem”. If you forget something, is it your problem? Especially after an expensive order. He indicated that we could get a discount on our next order, but that they would not send the rest now. What a joke. Thinking that you will order again after such an experience.

Shitty service. Extremely slow. Go elsewhere. Doesn't worth it.

The Pictures were clearly more attractive. The person who made the hamburger suddenly had amnesia and forgot the seasonings on the meat (what a bland meal). Tables were dirty and still had the previous customers order. Was cleaned upon request with a cloth that has seen months! Food was severely substandard. I paid +- €13 for a double and €16 for a triple hamburger. What the price was not true at all. They could have done much better than what you paid for. And the staff is not motivated at all by the low customer visits! No, this tent doesn't see me anymore!

A burger made of white buns that are also cold. The bun was dripping so much that it was completely wet. Many options in the drop-down menu are not available (out of stock). No taste at all. But the best part is employees who can't even show a smile and prove that they are only there for the money. Don't waste your money people! Such a waste of the €50 we paid, we might as well throw it in the trash ourselves!

Slower than Moroccan consulate Wait an hour and a half

What a stupid restaurant this is!! On Thursday we waited an hour for our food and after an hour we still didn't get anything. We finally asked to get our money back. They said that we will have it deposited in the bank on 20/03/2025 and it has already been 6 days since 26/03/2025. We would like to have our money refunded, fat phils!!!!!

Food is ok… but the service was so slow.

Waited half an hour for a hamburger, thanks!

I unfortunately had a very bad experience in this restaurant. We waited 40 minutes for our burgers, and in the end the taste was not good. There was too much oil in the burger which made it very unpleasant. In addition, the service was also bad: there were only 3 people for the entire restaurant, which is clearly not enough. I cannot recommend this restaurant

I have been waiting for my order for 1 hour and no one in the kitchen is speeding up and it is not normally expensive

Waited more than an hour. The fryer isn't even on while the place is full of people. Staff seems disinterested. Not recommended.

I have been waiting for food for 1 hour while the employees are quietly enjoying themselves in the kitchen. Price: 50 for a fast food meal

Good food but on the expensive side everything together cost €38.50. The cheeseburgers were good we had a double and a triple. The hamburger seems good to me too. We also had sweet potato fries and both fernandez as a drink. Well located for public transport.

its been an hour and im still waiting for my food. Its even worse that i am fasting and they didn't even bother to give me my drink, like atleast give me my drink?

If I could have given 0 stars I would have done so. If you want to eat a good burger this is not the place to go, even less so if you are in a hurry we waited almost 1h30 for 2 burgers and 2 portions of fries, everyone around us was waiting for their order, there are 3 of them in the kitchen and they spend their time talking rather than moving forward with the orders. When I asked them how much longer we had to wait, they looked at me and ignored me with a complete lack of respect. Worst fast food move on

What a disastrous evening. During iftar we had to wait more than 45 minutes for our food. The staff are disorganized and inefficient, completely incapable of running a restaurant properly. If you are looking for a pleasant iftar experience, avoid this place at all costs. There are plenty of other restaurants that know how to treat their guests well.

Never seen such slow employees. Had to wait almost an hour for some burgers.

Bad service Not thinking along with the Guests Are not professional at all I worked at Fat Phillls before Now the work there is very different And Fat Phills is quite pricey But if you deliver bad food you should be ashamed of the other branches and hire better staff, but I have heard stories that no one wants to work there, I say close it, it's a shame that such a company still exists if you don't want to work, sit at home because somewhere it is possible, why not here ?????

It was all a bit disappointing. But enjoy your burger!

I almost wanted to ask “who made this?!” Because it was that good 😭

We came from paris the lady in the kitchen was very slow the price are so high ! don’t go there it’s to expensive for what it is !! She made Menu by menu we waited 1h30 for simple burgers !!!! We payed 19€ for fries a cold burger and a can ! She was on her phone and when we told her that we had a train she didn’t seems to care !!!!! 👎🏾👎🏾👎🏾👎🏾

Delicious food. A bit on the greasy side, but otherwise really tasty😍. Be sure to visit. However, you can park in the Zuidplein parking garage, but you will have to walk around a bit.

Not exactly service and atmosphere, but the food was delicious

DISGUSTING EXPERIENCE!!! I normally never write reviews, but I would like to take some time for this experience. My wife and I entered Fat Phills Zuidplein and immediately upon arrival we were looked at strangely by a Pakistani (or Hindustani-looking) employee wearing a headscarf. She was ringing the doorbell on a loudspeaker and seemed very disinterested. When I took a menu, this lady indicated that I should place the order at a screen and not there (I did not place an order at the cash register, just took the menu??). Then I placed an order for €40 and it contained far too many and far too sharp sauces. After two bites, my wife and I couldn't take it anymore and we asked if we could get a refund or part or maybe new food without a ridiculous amount of sauce. The lady acted very uninterested and indicated that all that was not possible. Food thrown away. We also wanted to speak to someone else and the lady indicated that that was not possible. In the meantime, she continued chatting casually with her boyfriend on the phone that was on speaker. SO A BIG DISADVANTAGE!!!!!

We had to wait 45 minutes just to get the food 😡 if the kitchen can’t cope with order demand, stop taking order!!!!

At 3:30 PM it was almost empty here, I only had the mozzarella sticks and they were there in 5 minutes. The people who ordered after me had a more complicated order, but they also had it within 5 minutes. The dishes are on the pricey side. Music should not have been louder (could have been softer)

One of the best chicken burgers I have ever tried

We order to home, it was delivered fast within 30 min. Nashville chicken burger was very good , highly recommended.

Please Close! Had tried once before at the restaurant and didn’t like the food This time ordered some burgers and fries and it was the worst meat I’ve ever had. The meat in the burgers tasted disgusting and the fries came cold, and with so much watery cheese that they were not crispy anymore. The bread on the sandwich’s was dry. Pretty much overpriced and I would only advise this food as a laxative.

Not enough staff for such a busy location. This means you wait unnecessarily too long

I do not recommend visiting this eatery, having ordered fries with bacon for a considerable amount, having waited 25 minutes for regular fries (which they already have prepared), they gave me a bag with my order with dirty hands, after which all my clean hands and the bag were in fat, having sat down to eat I discovered that they didn’t even deign to put in bacon

Great place. The burger is juicy and at the same time you don’t get dirty with it. Bun was so sooooft and meat done well full of taste. Perfect!

Tasty burgers, sandwich is very dominant and quite powerful. The barbecue chicken is really tasty.

fries and hamburger were delicious, highly recommended for me, a big 10

Too expensive for what it is. Food was ok, burger was delicious, fries were unfortunately boring and too soft. Ambiance and service not so good. Restaurant seemed dirty.

The restaurant is easy to reach by public transportation. Food was easy to order, tastes great and was brought out relatively quick after ordering. Music wasn’t my kind of music but otherwise good. Only comment I can have is that the letter ‘H’ in ‘thoughts’ was left out🙃

NOT RECOMMENDED! I normally never write reviews because I simply don't want to take the time to do so. Then you can assume it was bad! The place was so full of smoke that we didn't even want to sit inside because the extraction wasn't on or it simply didn't work. Then waited 35 minutes while the place was not even a quarter full! Food was way too sweet... unfortunately because Zoetermeer is permanently closed, we ended up at Zuidplein. Once and never again! Downright bad

My partner and I recently visited and ordered the Meaty Madness and Big Belly burgers, turning one of them into a combo with fries to share. Their regular fries are a standout – much better than thin French fries. They have a nice rustic feel and are perfectly crispy. The burger buns are another highlight, being delightfully fluffy and fresh. As for the meat, it was abundant and clearly made fresh, arriving quickly and still warm. After picking up some groceries, we went back for shakes – an Oreo and a pistachio. They were pure heaven on a day where it was 30+ degrees. Overall, Fat Phill's is next level fast food. Highly recommend!

I’ve been waiting 1 hour to get my good just to know that it was horrible.. 1 it was cold 2 it was not even done. the service is horrible very rude.. I won’t recommend this restaurant won’t eat it even you gave me this for free disgusting!

Tables were not cleaned. Food was okay but overpriced

Beef burger was terrible, had this weird smell to it and no flavour waste of money and so expensive for fast food

After walking past several times, I decided to give it a try Today I only had a milkshake because I didn't have much time After I placed my order, I noticed that there was 1 experienced employee and 1 new one Waited 10 minutes for a shake that is made the old-fashioned way instead of by machine Shake was very tasty and was made with love. 1 who was unloading but did not help while you saw that the experienced employee was not keeping up despite trying his best More of a tip If things get a bit rough, have them unload and help you for 5 minutes, then you can unload with 2 people Shake was overpiced 8 euros is quite expensive

Worst service ever, after 20 minutes then they tell you that they do not have vegan burgers, and offer freaking mozzarella sticks on a burger (when I specifically told her I am lactose intolerant). She was very rude and did not even give us the money back and was again rude about it like it is our problem because that "thingy" like she called it did not work. Worst experience ever and they make you cleane the table. DO NOT EAT HERE!

Quite expensive, but really tasty! You'd think they could afford Spotify premium considering the €7,50 milkshakes and expensive burgers.

The taste of the food was not that good compared to the prices. If you want to eat burgers for 2 people and pay €40, you can go. Abnormally expensive.

Delicious burgers on the menu and surprising toppings for your side dishes. It was just a bit too busy to judge the service for real quality.

Food is ok. But quite pricey, you can find better burger tents for cheaper.

The food is great. The music is great. (00's R&B/Hiphop) The location is great. And because i want nothing but greatness for you guys, i Will give you one crucial tip: Find a system for how your kitchen staff works. You can't have everybody doing the Same thing all at once. Put one person behind the deep fry, one behind the Meat, and two that slap the orders together. And as you were five that day, then you still have someone left to do the drinks and the service. The wait was really way too long, and it shouldn't have to be! (Just like this review.) I will be back tho to see if you listened to the feedback of your customers.

Waited 80 minutes for 2 burgers and cold fries… abnormal. Asked if we could do something about the price and the lady indicated that this was “normal” and was outrageous! In addition, the place was super dirty, there were food scraps on all the tables. English speaking ladies behind the counter were also very smart. Never again!

Believe me. This is bad hype. Spent €50 on food only to wait 40 minutes and still not receive a full order. Once we arrived home, it turned out that something was missing. 2 English-speaking women, of which the one with red hair tells you in the most arrogant way that you have to speak English because she doesn't understand Dutch. The food is also much more attractive on Instagram than in real life. Tasteless, everything just tastes like frying and has no specific taste or anything. I came here to break my fast but never again. Never again! And the chicken wings don't even look like wings. Terrible. €50 thrown away. They cannot deliver my missing €8 product and I cannot get my money back either. The food is so bad that I don't even want to eat anything there, but according to the lady, a milkshake is also not possible. Worst investment of your money this. Thanks man

The food was bad and very salty. We waited an hour and a half and the staff were not clean. They were scratching their hair and then preparing the food.

Waited 2 hours in the restaurant & our food arrived cold

Fast food premium. Clean and delicious.

Chaotic, slow & unfriendly. Homeless people come and beg while eating without being turned away. In addition, I waited an hour for my food even though it was barely edible

40 minutes to cook a burguer and fries.. very slow service

I never Eat better Burger and its great service and cultur place. We come back for shure

It tastes good, but shitty service

It's a must go!! Food was delicious and the place was clean!

The staff was very friendly and the food was super good and they also welcomed us to celebrate a birthday. We will return without a doubt

What a wonderful place the food is very nice

It is a very nice store and the service is excellent, we have a lot of fun with it

Burgers were tasty, especially the truffle burger! No overpowering taste, just right. We also found the burger buns deliciously soft and fresh. Fries also tasty (well seasoned!). A bit more expensive, but you don't get a McDonald's burger but just really tasty meat. The atmosphere/staff in the restaurant was mediocre, but I come for the food so that doesn't matter to me personally.

Good restaurant to grab a quick bite. Food was a 5, fresh ingredients and well made. I don’t like milkshakes but the ones they have are great. Tables need more attention in my opinion, couch and table were left full of crumbs after getting cleaned. Toilets are super clean though! Makes up for something :)

Racist owner. And the food is so bad worst place I have ever been to. Also very rude girls working there. Waited 1 hour + for my food. Don’t come here go around the corner to burgers and fries way better prices and food. Weird place ruled by weirdo’s

Pakistani girl (I think) behind the counter was very rude.

children behind the counter who are not that nice and the food is unappetizing!!!