Hayai Sushi in Rotterdam Centrum

Do not order. Food arrives cold when it is supposed to be warm. And the wrong item was delivered because we really don't like salmon, but we received a salmon roll. Immediate stomach pain and nausea after eating. We tried calling this company 10 times but we get hung up on or the line is disconnected. SO DO NOT GO HERE.

There is really nothing wrong with the food, but waiting a good 2.5 hours for an order is crazy. And then to receive your order like this, everything all over the bag and by then warm instead of sufficiently chilled. A waste.

I ordered sushi for €50.00 on May 25th. It took almost 2 hours for my food to arrive; whenever I called, they indicated that the delivery person was on their way. When the food finally arrived, it was lukewarm, no longer cold, so I didn't dare eat it. I called to see if anything could be done about it, but I was not spoken to in a friendly manner. I keep trying to reach a solution with them, but to date, no response has been given. This concerns location: Goudse Singel

Great place, delicious sushi, super fresh!!!!

Had a delicious meal with a few friends today. Definitely worth repeating! Thank you.

It was delicious and fresh, everything is made right in front of you.

Delicious pokebowls, highly recommended!

I had a horrible experience with the delivery . Besides taking more than 2 hours, I needed to go out of my house to work and they couldn’t care less… in the end the employee even asked me if I could pick it up.

ordered on uber 2.5 hours ago they kept saying the order will be on it’s way in 30min.

Ordered a little after 8:00 PM but still haven't received anything 2 hours later; the restaurant is closed by now. So, off to bed without dinner it is then…

My favourite sushi in Rotterdam! Amazing vegetarian options

The shrimp was raw, and the sushi was warm, which can be quite dangerous. I don't know yet if I got sick from it.

Had to wait 2 hours for my food. And then they couldn't even apologize for the long wait or make any concessions. Furthermore, I called once and he said it would be here in 20 minutes. Then another hour had passed and they stopped answering. Great.

Delivery took about 1.5 hours. Not a disaster, but the order was incomplete. I left home 1.5 hours after I called. Upon returning, there was a small bag hanging on the door. Thanks again for the redelivery, but that was at least 3 hours after I placed the order.

Ordered at 7:30 PM, the delivery guy showed up 2 hours later with my order. After the young man on the phone said he would be there any moment. That went on for an hour. I will never order from here again myself and would NOT recommend it to ANYONE. My food also arrived lukewarm, which is unacceptable for sushi.

Just ordered at 23:30, sushi was delivered to me at midnight. Surely it's a lot of money, 55 euros for a few bites, but I'm a fan. I didn't think it was bad. I'm going to sleep now, and if I wake up tomorrow without a stomach ache, I'll give this place a solid 7. I thought it was a small portion, but it tasted good.

I ordered at R'dam Centrum 5 minutes before closing time. I live in West myself. I received my order within 55 minutes. That was fine for me. The sushi is really delicious. Good fresh salmon. The rice is well-seasoned and creamy. Everything was fresh and just prepared. I can't judge the atmosphere, as I was worried. We will definitely order here again. Thanks for the tasty sushi ❤️

Super delicious! I've been ordering from Hayai Sushi for 3/4 of a year now; their flamed salmon ebi roll and yakitori chicken are my favorites with extra sriracha mayo. Ordering via the website is the easiest.

What a terrible business. I've been waiting for my order for over 2 hours and they're not answering the phone either. This is not normal.

Genuinely tasty sushi, but the delivery wait is ridiculous. They only arrive 1.5 hours after the time limit has already passed. Unfortunately, not the first time, actually every time.

Ordered sushi, should arrives at 13:35, but even at 14:30 it doesn’t arrives and they are not picking up the phone. Ridiculous!

We always pick up from here and its amazing food. Dont know why people rate so low but the food is so good everytime. Just pick up the food, its fresher and nicer that way

Food never received, scam? See other comments

I've been waiting for my shit food for 2 hours and I keep waiting this is not normal

After waiting an hour and a half for my €43 order, the quality was terrible and dry. The sushi rolls were also extremely small, and I felt ripped off.

Bad and dirty I would never order here

Delicious sushi and very friendly staff!!!! Very fast delivery time, would order again anytime! 🥰🍱🍣

The order arrived within 30 minutes, and the staff on the phone were very friendly. We had absolutely no complaints; the sushi was delicious!

Ordered cancer food, arrived 2 hours later and tasted like nothing, waste of money, better boycott this company cancer sushi place

I ordered sushi via Thuisbezorg and i was scammed! They marked my order as delivered after I had been waiting 2.5 hours! When I called to ask where is my order was, the worker shifted responsibility to other cafe. After that i couldn’t reach them anymore. And they have extremely big prises! 👎

I ordered sushi via Thuisbezorg and i was scammed! They marked my order as delivered after I had been waiting 2.5 hours! When I called to ask where is my order was, the worker shifted responsibility to other cafe. After that i couldn’t reach them anymore. And they have extremely big prises! 👎

Dear reader, I ordered from Hayai Sushi today, so because of that, I still haven't had dinner at almost 10 p.m. I waited three hours for it after calling the restaurant six times to ask where my food was. They then lied to me about my order arriving within that timeframe, and yet it still didn't arrive. Furthermore, the employee told me, "You have to understand, after I was irritated by the food. After the order arrived, a dish was missing and the food was completely cold. The delivery driver threw the food in the trash."

I'm currently in the store. I've been there for an hour. I ordered €170 worth of food. I could pick it up starting at 12:20. At 12:25, someone comes rushing in, throws the door open, and doesn't say a word to me. He starts busily throwing pots and knives around. Now it's 1:00 PM... the man says, "Can't do it, can't do it." I have the printed receipt with me. It literally says I've already paid. I'm not leaving until I get my money back. The boss is apparently coming now.

Apenheul inside there, terrible thing

Ordered sushi here for the first time. It took almost two hours for it to arrive. Upon arrival, the sushi was disgusting. It tasted old and sour. The fish had an odd color and smelled strange. You could see through the tuna. After reporting this, the manager, using slang, assured me the sushi would be just fine. A waste of time and money ordering sushi here.

I don't even want to spend energy to write a review but this will help others. This place does not live up to its name "hayai" , meaning fast in japanese. It took very long time before the order arrived. Very disappointing... I should have checked google reviews first before ordering from thuisbezorgd....

Delicious food! Delivered fresh and hot within an hour. Excellent. They often forget a second set of chopsticks or wasabi, even though you specify the number of people you're ordering for.

If I could put 0 stars, I would. I have never seen such a big scam. I ordered Californias sushis and loempias that were both under “Buy 1, get 1 free” deals on Thuisbezorgd and ended up getting only the extra loempias. When I called, I was told that I had to put in the description of my order which item I wanted to get an extra one for. But both were buy one get one free. I was basically told “It’s the rules”. I’m a student and I was happy because I was getting a deal, I ended up getting scammed. I now understand why this place has a 2.5 rating. Don’t even consider ordering!!

I received food that was clearly moldy. When I called the restaurant to report it, the manager treated me rudely and unkindly. No apology was offered, only that I should file a complaint. I am truly shocked by this attitude and find it unacceptable that customers are treated this way. Food should be safe, and you should expect a little respect when making a complaint. Definitely not recommended.

delicious food and fast delivery!

One star is actually way too many, but otherwise I couldn't leave a review. What a terrible experience at Hayai Sushi in Rotterdam. I've rarely eaten so poorly and been treated so disrespectfully as here. The sushi? Absolutely inedible. The rice was dry and falling apart, the fish tasted old and sour (as if it was just barely out of date), and everything looked like it had been hastily thrown together by someone who has no idea what they're doing. Even the cheapest supermarket sushi is a culinary experience compared to this mess. As if that weren't enough, the customer service was downright antisocial. Asking questions or giving feedback was met with a look as if you were personally insulting them. Not an ounce of friendliness, no apology, nothing. Just arrogance and indifference. You'd be lucky if they even looked at you. In short: a waste of money, a waste of your evening, and a waste of your appetite. Hayai Sushi? More like Bye Bye Sushi – I'm never coming back here.

We ordered €60 worth of food a while ago. The food never arrived. When we called, they argued that the delivery driver had arrived, but we ordered at 5:00 PM and the delivery driver was at our door at 11:30 PM... We never got our money back.

Delicious, top-quality sushi at excellent value. The staff is always friendly and helpful.

I really enjoyed the sushi. We did wait a while before it came though, so that’s a minus point. But overall nice sushi, would order there again.

This place has variable quality. One time it was very good, very tasty. The next time, including today, it wasn't fresh and was sloppily made. Because of that, this is the last time I'll order from here.

Not dirty but unbelievable how long it takes to get there. Just every time no matter what day at what time it is way too late, and incomplete too.

Unbelievably bad service. I placed an order via Thuisbezorgd and I have been waiting for my food for over two hours now. It still hasn't arrived. I called several times and each time I was told: "It has already left, it has already left." But in the meantime nothing happened and I kept waiting. On top of that they were also really rude on the phone. I would never order from here again and I absolutely recommend everyone who reads this: don't order from here! Don't go there!

Top service customer food delicious everyone is friendly! 💯

Sashimi is so delicious and certainly with the combination of their soy sauce. Best sashimi I have ever had. Also chose a surprise student box, and passed on that there is an allergy to tofu. This was taken into account. You have a regular customer!

I had a great experience with the sushi box for two. It came with a lovely variety, very fresh, and more than enough for two people. The flavors were well-balanced, and I’ll definitely order again!

I have ordered here several times and it is always a great experience. The food is always fresh, the presentation looks neat and the flavors are well balanced. Highly recommended for those who love quality!

Quiet atmosphere and neat service. The food was fresh and well prepared. Especially the fish dishes were tasty. Would come back here again

What a nice surprise! The sushi was of high quality and the fish tasted really fresh. You can taste that there is attention and love in it.

What a taste sensation! The crunchy rolls and the unagi were really fantastic. You can taste the quality and the craftsmanship.

A real gem! The chef knows what he is doing. Nice balance of flavors and good texture. The salmon nigiri was buttery soft. Great!

Everything from the miso soup to the sushi box was delicious. The sashimi in particular stood out — super fresh and beautifully cut. I will definitely order again!

What a taste sensation! The crunchy rolls and the unagi were really fantastic. You can taste the quality and the craftsmanship.

Good value for money. We ordered a party platter and got a nice variety. Ideal for parties or a cozy evening at home.

Fantastic experience. The sushi melts in your mouth and the portions are generous. Also for vegetarians enough tasty choices. Top quality!

I have tried a lot of sushi, but this place really stands out. The combinations are original and everything is beautifully presented. Will definitely come back.

Takes way too long. Have been waiting for my sushi for 2 hours now. What a poor service

I have tried a lot of sushi, but this place really stands out. The combinations are original and everything is beautifully presented. Will definitely come back.

The sushi was really delicious and fresh! Especially the dragon roll was a hit. We enjoyed it.

Order 2h before you become hungry. Maybe it will come 5 hours later.

I would never recommend you order from Haya sushi they have terrible service and their customer service is horrendous.

The sushi was poorly rolled, had to wait 2.5 hours for the food.

Delivery guy came fast with good sushi

Had to wait more than two hours and this business is not reachable by telephone. Too bad!!!

It said it would take 20-35 minutes. After 2 hours it was there and when I called they said for 45 minutes that it would take 5-10 minutes. The (hot) food was cold and the delivery person was not very friendly.

I've been ordering here regularly for years, but it's increasingly disappointing. Customer service has fallen underground, 2.5 hours of waiting, always the same story when calling: “it's on its way”, the delivery person doesn't even come to the door, quality is no longer what it used to be. Such a shame really. Was a great place, now better stay away.

I had to wait longer than my delivery time, which happens every time.

Horrible, food is good but the delivery is really horrible. Always hours too late.

If you order from this place they are standard 30 minutes too late, sometimes even 1,5 hours too late. Don’t order. Always way too late.

I will never, ever order from here again. Waited over 2 hours for my food and that for a Monday evening. I called 4 times and each time someone was supposedly on their way, you were just kept on the line. Scandalous!!!

Ordered 6 party platters. Sushi was very low quality. Fish was smelly and Rice was dry.

Ordered at 6:15 PM and still no order received at 8:30 PM. Phone is not answered and no contact is made if the order is taking longer. Dramatic.

Ordered online but never received anything

Super tasty pokebowl, top service and delicious sushi 🙏

We placed an order via thuisbezorgd at around 5:30 and we called at 6:30 to see if the order was already on its way. The person pn the phone responded by saying that our order was just about to leave the door, we waited more then an hour and mind you the restaurant is 5 minutes away from me. Then we called again and the order still hasnt left the door. All and all its been more then 3 hours since weve ordered and still havent received anything.

1 Star I ordered sushi at 7:30 PM, and after 3.5 to 4 hours, I still had not received my food. I called the restaurant over 20 times. Several times, they hung up on me, and when they did answer, they kept telling me the driver was on the way. However, the food never arrived. This was an absolutely unacceptable experience. I cannot recommend this place to anyone. Poor customer service and zero accountability. Feel free to adjust it further to include any additional details!

We have been waiting for our order for 3 hours. 2.5 hours ago we called and someone answered with the message that your delivery person has just left. We live close to the branch so it can't be true that we still haven't received anything. We called 10 more times but were hung up each time. No contact can be made. Please contact us if you read this review

Always had bad experiences with this restaurant. Standard 30-90 minutes longer than the maximum delivery time stated on Thuisbezorgd and they do not answer the phone if it is not convenient for them.

Your food won't arrive until the next day🥱

Waiting more than 2 hours for your food, spending 70 euros and then completely ignoring you as a customer if you don't like it... after filing a complaint, it was handled nicely.

Waiting at least 2 hours every time is too bad, nothing is recorded either

DO NOT ORDER HERE!! Normally I'm not the person to leave reviews, but in this case I felt socially responsible to share what a fever dream the experience with this tent was. Initially the delivery would take between 30-50 minutes, after waiting an hour I called to ask if everything had gone through correctly, after calling 15 times without exaggerating, they were finally answered and told that it would be delivered soon. After an hour still no delivery, we called again (had to call several times again). Now we were told that 2 scooters were broken and that it was taking so long that we had better cancel, because it had already taken so long, we refused this and then we were told that it could be done within half an hour. Finally, after hours of waiting, our food was delivered. The snacks were inedible and the packaging was completely covered in sauce. Half of the sushi was of an amateur level and the other half was unidentifiable as to what we were eating. If the owners of this place had a little self-respect and self-reflection they would close immediately.

The quality of all the advertisements you make could be better. Taste was okay but sushi rice was super dry and the sushi fell apart and torn. I called after my online order to indicate that I wanted fresh warm rice. On the contrary!

It took more than 2 hours for the sushi to be delivered and they also said 3 times on the phone that the sushi would arrive at any time. Furthermore, the quality is also very poor

The food was perfect and delicious, definitely recommended if you want to eat really delicious sushi and luxury for a low price

Ordered here a few weeks ago, unfortunately found 2/3 pieces of hair in the sushi rolls. Immediately thrown away and taken elsewhere to eat. The manager is almost impossible to reach and wanted to see a video, sent by email and still not received any feedback. Called again yesterday and they said they would call me back. Again not the case, no money was refunded and after writing this review that is no longer necessary. The way they treat customers is super unprofessional. Not recommended:)

I’m customer since 3 years and can see that that quality of food is not the same it used to be. They have some attractive deals but quality should go above quantity. Last order we didn’t receive kropoek and despite my few attempts of contact the restaurant, my inquire was left without respond. Therefore 1 star for services.

had ordered and had not heard anything after two hours, I had to call them and said it would be on its way shortly, but it would have taken another hour and all the drinks and additions were not there. very poor restuarant with many missable items. I advise you not to order here and recently I refused the food on delivery because 3 items were missing: 2 drinks and a 3 piece of tempura.

Everything was good, that can certainly be said, but your communication policy is a bit difficult.

Recently got sushi here and the edamame beans. Was good especially the beans were delicious!

No communication, 1,5 hour delay

Ordered a crunchy salmon roll but I received a roll that I could compare to a snail without a house. Didn't receive the promised two free rolls either.

Good food, and Mike offers nice delivery service.

Such a bad company. Half the sushi was on my doorstep. Waited two hours for my sushi and also received the wrong box, half of which was outside my door. You open the box and you're shocked. All the fish is off the sushi and the whole box seems shaken. In addition, the sushi is very dry and not fresh. Complaint filed and was immediately blocked on WhatsApp!! Never order here!!!!

Ordered salmom pokebowl. 90% was edamane with 3 bites of salmon. Dissapointing and covered in wasabi yo hide its poor quality.

I think the best description is "messy". Sushi is certainly tasty but falls apart, 3 bottles of soya sauce, 1 cup of wasabi. Delivery is very fast, but I think they can take 15 minutes longer if it means I don't have to eat it with a spoon. Again, taste ok, presentation....fries war.