Hayai Sushi Utrecht in Wijk 04 Noordoost

If you were hesitant to place an order, DON'T DO IT. I repeat: DON'T DO IT. I gave the benefit of the doubt and ordered anyway after reading all these bad reviews. I have learned my lesson right away.

Very good sushi with great offers

Delicious food and super fast delivery, free rolls via the website were also great.

The delivery person was very friendly, the food was delicious, and the free rolls were great as an extra.

Unfortunately, I was very disappointed with my order. The sushi was terrible quality—it was all falling apart, making it impossible to pick up with chopsticks and eat properly. The rolls didn't hold their shape, looked sloppy, and didn't meet my expectations at all. For that kind of money, I'd expect a quality product. A very unpleasant experience, I'm dissatisfied with my order. I don't recommend it.

Order was correct, the preparation was fast and the food was very good and worth it for the price!! We will come back :)

After waiting for 2.5 hours, we received sushi that was completely tasteless. What a disappointment. The only thing we did have to wait a long time for was our order. First time and definitely the last. For this combination of waiting time and tasteless food, I absolutely do not need to return here.

Had to wait 2 hours. Asked if they keep vegetarian separate from fish, but they can't. Ordered 2 portions of spring rolls and only got 1. Spring rolls cold. Seaweed spoiled. A waste of my time and money. €50 down and I'm still hungry, gross

Super delicious sushi! The Ebi Sensation box is highly recommended; the flamed salmon and tuna taste fresh. I also think the promotion with free rolls of your choice with a certain amount is a really good deal.

I just ordered from here via Thuisbezorgd, where they have a good rating, but I wish I had looked them up on Google first… I’m really not picky about sushi, but the rice tastes really stale, and even the cucumber in it tastes old. The fish doesn't smell good either. The unagi rolls, which are normally my favorite at every place, taste very bitter for some reason. I hope I don't get food poisoning from this like some others in the reviews. Don't order from here!

The food was amazing, nice staff. Especially that big guy behind the counter. Highly recommended!

The sushi I ordered here was downright bad. The portions were ridiculously small for what you pay, but that would have been acceptable if the quality had been good, which unfortunately was absolutely not the case. The fish did not seem fresh at all and was even overcooked, something that is truly unacceptable for sushi. The taste was completely absent: bland, uninspired, and as if no attention had been paid to it whatsoever. As if that wasn't enough, the rolls fell apart immediately upon picking them up, making eating almost impossible.

I have ordered sushi here several times already and it never disappoints me. The sushi is well-filled and doesn't fall apart. In terms of taste, it is delicious too! I recommend Hayai Sushi to everyone!

Just ordered here and received warm sushi. Then we called Hayai Sushi and the person on the line sounded incredibly uninterested. We were told to just throw the food away.

Just ordered here and received warm sushi. Then we called Hayai Sushi and the person on the line sounded incredibly uninterested. We were told to just throw the food away.

Ordered at 12:20, confirmed via Thuisbezorgd; the restaurant has to accept an order themselves, so no excuses about Thuisbezorgd this or that. It is now 13:20, I am calling SEVEN TIMES and they just keep sending it to voicemail?! Absolutely ridiculous!

Super delicious here! I've never eaten so well! Super good staff, good service, helpful and attentive! Would definitely order here again!

Highly recommended if you enjoy waiting more than 2 hours for very mediocre sushi. The staff on the phone were also not exactly understanding or friendly when I called after waiting for 2 hours to ask when my order would arrive…

Waited over 2 hours and the sushi was not tasteful.

The order was incomplete. I tried to call but no one picked up the phone. Update: They called back and delivered the rest. The food is average, not so special.

Delivery time took about 1.5 hours on a Saturday night, but you can simply account for that by ordering a little earlier. All the sushi was delicious! The salmon melts in your mouth and the tempura sushi was wonderfully crispy!

This is honestly the worst dining experience I have ever had in Utrecht. The sushi arrived cold and tasted like nothing. Additionally, there was a buy one get one free offer on several products, but I only received one portion of everything. This was completely unclear when ordering. When I called to resolve this properly, the service I received was very disappointing. No effort was made to be helpful or considerate. No apologies, no solution, nothing. I was simply told that they were about to close and that they weren't going to do anything about it. As a result, I was left at home with food for one person, even though I had ordered and paid for more. It is not just about the food for me, but mainly about the way customers are treated. A small gesture, an apology, or a solution would have been enough. I absolutely do not recommend ordering from here.

Delivered in more than 2 hours…no soya sauce ..no chopsticks..cold

I ordered sushi from Hayai, a box with ebu, tuna, crab, and salmon. None of it was good. It was bland, and the fish didn't taste good. Unfortunately, we only ate the ebi and crab and had to throw the rest away. Much to my dismay, but it just wasn't good. The veggie gyoza was fine.

Yes, really great food. It was truly fantastic, I really enjoyed it, and it was truly delicious. I'll definitely be back.

Never had such delicious sushi! Until next time.

Very bad experience with delivery!!!

Really, really bad. It wasn't delivered until two hours later, which was 45 minutes late. The sushi was also really bad. Tough, soggy, and tasteless. It was my first time, but I'll never order from here again.

We were able to order from 12:00, but after being about an hour late, they turned out to only open at 1:00, and even then, they were an hour late again. And without any compensation. There were also bones in the salmon; I'd rather sell my kidney before ordering from here again. Oh, and the grilled salmon isn't salmon, but canned.

The delivery was late, and the quality was disappointing. Due to a mistake by Thuiszorgd, you can order before they're open. While that's not their fault, the staff's problem-solving skills are abysmal. No apology, no compensation. Then the delivery arrived an hour later, and the grilled salmon looked like it had been put through the blender three times. The rolls looked awful, and the service was alarming.

They delivered our order after 1 hour and 45 minutes! The fried suchi is cold, the yakitori rolls don't have any yakitori sauce and the rest of the sushi is not tasting either.

I order here often, and it's always delicious, but today, more than half the poke bowl was filled with edamame. I love it, but this was absurd. After a few bites, I was done, and when I removed all the edamame, there was very little left. I also always order spicy sauce with it, which I usually get in a separate container, but this time it was already on top, making the ebi tempura cold and soggy.

We've ordered from Thuisbezorgd several times. Sushi is very expensive these days, but through their website you get a free sushi roll for €15. This makes ordering from them a bit more appealing! I think the sushi itself is delicious for the price. I recommend ordering from them!

I used to enjoy ordering from here, but these days it's really bad. They make you wait two hours without any information about when it will arrive. The fish also had a strange taste, so unfortunately, this was my last time ordering from here.

After three hours of eating, the food still hadn't arrived. After four phone calls, we were able to pick it up from the neighbors. Absolutely no apology for this incredibly poor service.

It's a bit of a mixed bag. The sushi is super delicious, but the delivery is a nightmare. I repeatedly ask how long it will take, and they say 10 minutes, blah blah. Unfortunately, it always takes longer than 2.5 hours. So, it's better to pick it up.

Sushi is dry and I got spring roll without chili sauce and did not get chopsticks with the sushi and sushi looked unprofessional, dry and not nice, at least a piece of lettuce could have been added as decoration

Truly the worst sushi in Utrecht. I got some there because it's near where I live. Before you can squeeze in, among all the bikes and scooters parked in the place and on the sidewalk, you're nearly hit by one of their own couriers. Saying sorry probably isn't part of their customer service training, because you're immediately told off for getting out of the way. You have to be careful not to slip there anyway, because they throw their trash in and next to the underground bins. Incidentally, they prefer to do this after midnight, which is also nice for the whole neighborhood. The sushi tasted awful, the service was terrible, and what I also find odd is that the place is open late at night. I have no idea what they do there, maybe baking bread or something. So the name Hayai Sushi, which means "fast" as well as "early," is a bit odd, or perhaps it's meant cynically.

Truly the worst sushi in Utrecht. I got some there because it's near where I live. Before you can squeeze in, among all the bikes and scooters parked in the place and on the sidewalk, you're nearly hit by one of their own couriers. Saying sorry probably isn't part of their customer service training, because you're immediately told off for getting out of the way. You have to be careful not to slip there anyway, because they throw their trash in and next to the underground bins. Incidentally, they prefer to do this after midnight, which is also nice for the whole neighborhood. The sushi tasted awful, the service was terrible, and what I also find odd is that the place is open late at night. I have no idea what they do there, maybe baking bread or something. So the name Hayai Sushi, which means "fast" as well as "early," is a bit odd, or perhaps it's meant cynically.

Ordered at 5pm and it was ready when I walked in.

I ordered at 2:00 PM. It arrived at 4:00 PM. In the meantime, I called several times to ask where my order was and each time I was told that the order was on its way. In addition, I received the wrong order. When I called, I was told that it was the correct order, but I can clearly see that it is not. Never again for me, hayai sushi!! You can go to hell with your nonsense!!

Food took 2.5 hours to be delivered. Called after an hour and the delivery person would leave after 5 minutes. Called again after an hour and 45 minutes, it still had to be made. Called after 2 hours and it was delivered somewhere. Of course I didn't receive anything. So they said they would make new ones within half an hour. I used to order here often. But this is really the last time. Sushi is often variable. It is often a gamble whether the rice is well seasoned with sushi vinegar or not. Other sushi places are more consistent in quality. I think you can better pick up here. Delivery is worthless.

Ordered sushi for the whole family, they arrived on time. The quality of the foold was great considering the price

The sushi here is really of top quality! The fish is fresh, the rice perfectly prepared and the flavors are beautifully balanced. You can taste the care and attention that goes into every dish. The special rolls and poke bowls are definitely recommended. One of the better sushi experiences I've had in a long time.

A few weeks ago, we ordered sushi, but our order arrived incomplete. We called them, but nothing was resolved. Then, they told us to send an email. We did, but weeks have passed, and we still haven't received a response. This is extremely rude and unprofessional. Very disappointing experience. I would never order from here again!

Ordered pokebowl with gyoza, gyoza were cold and pokebowl was old, no fresh salmon, other extra toppings were forgotten, rice was dirty, and the wasabi sauce was inedible. Delivery was also very late, delivered after about 90 minutes on a Tuesday evening.

Ordered via Thuiszorgd, but despite the app indicating that it has been delivered, I have not received anything. Not reachable by phone

Incredibly bad service. The meal never arrived. The phone is not answered. And that on January 1st. Happy new year, eh.

Home delivery: The Sushi was really delicious! Delivered hot and fresh! Really great

Ordered a pokebowl here and stuffed leftovers from the day into the container. Everything was too cold and the rice was inedible!! Never again

For those who are in doubt, read this. Ordered via Uber at just after 6, delivery time between 0650 and 0710, received nothing at 0730, called, it was out the door. A quarter past 8 I asked über where my order would be, it would be delivered within 20 minutes, I got my food at a quarter to 9, the spring rolls were so cold that you would think they had left the door at half past 6, I get no excuse, no responsibility is taken. This is not a catering business, but a money laundering practice. Hello

Order took a little longer than expected, but that was because Uber Eats thought that Den Dolder was within the delivery area (maybe a good idea to adjust that). We ordered the Supreme II box and we liked it. Nice large pieces of sashimi and the rolls were also very tasty.

Sushi (crispy box) was not tasty. Fried way too hard, greasy and everything inside was super overcooked. The tuna in the cold sushi was not fresh and smelly. That was once but never again.

I've been ordering from here for years and I really enjoy it every time. The prices are good and the food is tasty and fresh. Delivery usually takes 30-40 minutes. I see a lot of negative reviews here and I don't really understand why because I always have a good experience.

Hayai sushi doesn’t refund for not delivering On this date 16/06 (Sunday) made a order at Hayai Sushi online but I didn’t not received my order and I got a call from a employee saying that it was closed. And he told me that I would get my payment back on my account but I didn’t receive yet. I called the place already 5x and sent a email as they requested and still didn’t received my refund.

Sushi was very tasty, and delivery was also very fast. Definitely recommended! :)

I made the effort to get 2! I had to go back again to see if they could help me because the taste of the sushi packages I purchased was not as expected. I took it for a friend, and she didn't like it, while she enjoys sushi everywhere, her daughter and a friend both didn't like it either. Twice I received no promise or explanation

Lasts a long time. Poor quality. Container in the photo €23,-

Placed a large order. It was there within 30 minutes, sushi cold and ebi tempura hot :) Very satisfied, especially for the price-quality ratio, 100% worth it.

I love their poke bowl. Not just the quality of the food, the people working their are also very kind and helpful. Highly recommend this place

Do not order online, I placed an order through thuisbezorgd and they call me saying they have cancelled my order because "it's too busy" so I ask for my money back and they say they can't because it's the "house rules" so they want me to order the same another day, but if I order online it's because I want to eat now! Not tomorrow or any other day! What a shame!

Food was deliciously fresh, good help also on the phone!

Great sushi, plenty of options and friendly staff.

The sushi is good. Given the low price, there is often a long wait for delivery as it is busy, but the staff always responds well to this. Unfortunately, mistakes were made several times with the free rolls, forgotten chopsticks or forgotten wasabi/soy sauce.

Salmon was not fresh on the sushi you can't have gotten food poisoning from that! The chicken and shrimp sushi cold like I don't know what! Rice was still moist and wet as if they had touched it with their wet fingers, horrible, just one thing that is certain, the first and last time that I or you have to eat here, this will not do you any good in the toilet, I warn you about that nothing was fresh literally nothing! Just damn it!

We received no response to our complaint via email. So here it is. We have often had to wait very long at Hayai sushi. This time again, we ended up having to wait 2.5 hours. It's New Year's Day, so we expected a long time, but it's unreal that the restaurant was unreachable by phone. The gyozas were stone cold upon arrival. What perhaps surprised me the most this time was the soy sauce. We received three jars, but they all smelled terribly and tasted very stale. We threw it all away, because it didn't improve the taste of the sushi at all.

Delicious food. Delivery person was on time and friendly!

Waited for over 2 hours, never experienced that, didn't even call 😂😂😂

The food is quite tasty, if you order certain things that can't go wrong. I just really wonder why there are so few delivery people working. It seems that almost all complaints on Google are related to service and delivery speed. We have now been waiting for our food for another hour and a half and after calling we were told that the food has been delivered with the delivery person... so this is what is communicated to everyone, because after 30 minutes it is still there. not. Bad thing, please fix those extra delivery people. Because hungry people are ruthless.

Bestelling gedaan in Utrecht. Slechts deels ontvangen. Gebeld maar werd moeilijk gedaan, moest foto aanleveren voor ik de rest zou ontvangen. Wilde m’n geld terug voor missende items maar ook daar moest eerst een foto tegenover staan. Foto gestuurd maar werd daarna door “eigenaar” gebeld dat ik loog en dat ik het wel ontvangen heb. Vervolgens ook een halve bedreiging dat ie wel wist waar ik woon…. Dit krijgt zeker een staartje maar raad iedereen af hier te bestellen

Food was great!! Delivered quickly and definitely worth repeating. Compliments for the service!

Good experience, the food just wasn't very fresh

Sushi is delicious, delivery is fast! Recommended!

Overall satisfied with the taste of the food, but the service... Real drama, if you could give 0 stars I would have. Order still not arrived after half an hour. If you don't have delivery people, you shouldn't take orders anymore!

The food was delicious and good value for money. We did not receive part of our order, but after calling this could not be resolved.

Sushi is tasty, but they are becoming increasingly stingy on the wasabi. A few times I received very little wasabi and last time just no wasabi!!! Their sushi isn't worth it without wasabi

I’m never ordering food here again. The chicken in a poke bowl was raw... yes, it was raw chicken. Hope I don’t get sick because of it, this is not okay! UPDATED 10/02/2023: I've mailed them - but they've never replied. Horrible food, and horrible customer service.

Order early if you order during peak hours, things will go wrong. They have a shortage of staff, but if you order early and don't stress about how long delivery will take, you will have a lot of sushi and it's delicious too. Just order and don't stress too much about delivery because it will happen. And don't order during peak hours. I warned you so don't come here later and complain that the delivery took 2.5 hours

What poor service (waited 2 hours for the food) and it was so dirty.

Food is delicious and prepared quickly

Not to eat. I asked for Wassabi when ordering, but that wasn't included either. Sushi arrived very messy. Last time for me here.... just updating my review. The fresh fish (salmon and tuna which is cold so it should be fresh) was warm. I'm better now, but I just suffered from food poisoning for 2 days. People be warned. don't go here. They are playing with your life.

Always order my sushi here and very satisfied. However, the last two times no avocado with the ebi tempura, and now no wasabi with my order. Called and wasabi was out due to the crowds. Understandable on their part, but I will order elsewhere from now on. Sushi without wasabi is like an egg without spices. Edit: from 2 stars to 3 stars (3.5 if possible), because sometimes things go wrong, but still my regular place for sushi. By far the cheapest and very tasty if you can occasionally accept that there is a little less avocado or something similar.

Never order here via thuisbezorgd, uber or their website! They suck! Very bad delivery! Waited for 2hrs!!!!

Good sushi, delivered quickly, good service.

Delicious sushi and always fast & friendly

Had a great experience at this restaurant! The staff works super hard and is ready for everyone. I have always been helped on time and everyone is very friendly. Food was delicious and the restaurant is beautiful. Recommended for everyone!

Super tasty sushi since the new owner! Everything was fresh and it looked good too, definitely recommend everyone to eat here!

Super tasty sushi, looked nice and good service too! Very happy with it :)

Bad experience, food was only delivered after more than 2.5 hours and no soy sauce and wasabi were delivered. When we contacted them about this, we were told that the delivery person could not return. We received a code for a discount on our next order, but that is not going to happen. Wouldn't order from here.

Ordered sushi last week. Arrived 5 hours late. To compensate, we were allowed to order 2 extra rolls on other occasions. Ordered today at 4pm. After calling 7 times, the sushi finally arrived at 8:30 PM. They can put those free roles in their ***. Never order from Hayai sushi again. The one star is for the quality of the sushi. That looks fine. But nothing else.

I normally don't like to write a bad review but this was too bad, Ordered a sushi box for dinner, it didn't taste bad, but I suddenly woke up in the middle of the night and became very ill, The next day I went to the emergency room and they told me that I had food poisoning, It's a shame that I was literally sick at home for 3 days and was in a lot of pain

The delivery was on time, a sweet delivery person Soufiane. Keep it up

Don't understand the bad reviews. Have been ordering sushi here regularly for years. Always great and delivered on time! Had to wait a long time once because they were very busy, but I think that can happen to any restaurant. Very good sushi and great deals always! Favorite sushi restaurant for delivery! Thanks Hayai!

I ordered food that never came to my address, I paid €45, yes. According to the delivery person, he gave the food to three boys who gambled the amount, apparently this is how you get the order from Hayai. Never experienced anything like this.

Sushi is tasty, spring rolls cold. It is very annoying that you are at work with 4 colleagues and you all order at 4:00 PM and indicate that it should arrive at 5:00 PM (due to breaks). Then one time it's at 6:00 PM...no one has been able to eat. Thank you! The restaurant is also not accessible; I just get a voicemail when I want to call them... very strange.

Currently waiting for our sushi for 3.5 hours, I hope it will still come. Tried calling but no one answers.

I've been waiting for my food for 1.5 hours and the phone has been tossed up three times. Also did not receive a message with estimated delivery time. After the reviews below, I am curious whether my food will still be delivered tonight.

Very promising website, but after ordering everything falls to pieces: 1,5 hours waiting, the worst delivery person I've ever met (moody, uninterested, didn't handle the bag with care so it tore at the side), we asked for replacement of egg and tofu that was ignored, we asked them to not bring any soy sauce to prevent extra waste that was ignored, 1 of the dishes hasn't been delivered at all, there were seeds on every frickin' sushi item, wasabi was well over sell by date, avocado wasn't fresh, maki's weren't properly filled, poorly rolled sushi.

Dirty scammers! Making people pay a lot and never delivering, picking up the phone is already too much to ask

Been waiting for our order for 2 hours now. Not available by phone. After waiting 3 hours the food finally arrived. Fixed other food in the meantime. Order unfortunately sent back