Hayai Sushi Utrecht in Wijk 04 Noordoost

Really, really bad. It wasn't delivered until two hours later, which was 45 minutes late. The sushi was also really bad. Tough, soggy, and tasteless. It was my first time, but I'll never order from here again.

The delivery was late, and the quality was disappointing. Due to a mistake by Thuiszorgd, you can order before they're open. While that's not their fault, the staff's problem-solving skills are abysmal. No apology, no compensation. Then the delivery arrived an hour later, and the grilled salmon looked like it had been put through the blender three times. The rolls looked awful, and the service was alarming.

We were able to order from 12:00, but after being about an hour late, they turned out to only open at 1:00, and even then, they were an hour late again. And without any compensation. There were also bones in the salmon; I'd rather sell my kidney before ordering from here again. Oh, and the grilled salmon isn't salmon, but canned.

They delivered our order after 1 hour and 45 minutes! The fried suchi is cold, the yakitori rolls don't have any yakitori sauce and the rest of the sushi is not tasting either.

I order here often, and it's always delicious, but today, more than half the poke bowl was filled with edamame. I love it, but this was absurd. After a few bites, I was done, and when I removed all the edamame, there was very little left. I also always order spicy sauce with it, which I usually get in a separate container, but this time it was already on top, making the ebi tempura cold and soggy.

We've ordered from Thuisbezorgd several times. Sushi is very expensive these days, but through their website you get a free sushi roll for €15. This makes ordering from them a bit more appealing! I think the sushi itself is delicious for the price. I recommend ordering from them!

I used to enjoy ordering from here, but these days it's really bad. They make you wait two hours without any information about when it will arrive. The fish also had a strange taste, so unfortunately, this was my last time ordering from here.

After three hours of eating, the food still hadn't arrived. After four phone calls, we were able to pick it up from the neighbors. Absolutely no apology for this incredibly poor service.

It's a bit of a mixed bag. The sushi is super delicious, but the delivery is a nightmare. I repeatedly ask how long it will take, and they say 10 minutes, blah blah. Unfortunately, it always takes longer than 2.5 hours. So, it's better to pick it up.

Sushi is dry and I got spring roll without chili sauce and did not get chopsticks with the sushi and sushi looked unprofessional, dry and not nice, at least a piece of lettuce could have been added as decoration

Truly the worst sushi in Utrecht. I got some there because it's near where I live. Before you can squeeze in, among all the bikes and scooters parked in the place and on the sidewalk, you're nearly hit by one of their own couriers. Saying sorry probably isn't part of their customer service training, because you're immediately told off for getting out of the way. You have to be careful not to slip there anyway, because they throw their trash in and next to the underground bins. Incidentally, they prefer to do this after midnight, which is also nice for the whole neighborhood. The sushi tasted awful, the service was terrible, and what I also find odd is that the place is open late at night. I have no idea what they do there, maybe baking bread or something. So the name Hayai Sushi, which means "fast" as well as "early," is a bit odd, or perhaps it's meant cynically.

Truly the worst sushi in Utrecht. I got some there because it's near where I live. Before you can squeeze in, among all the bikes and scooters parked in the place and on the sidewalk, you're nearly hit by one of their own couriers. Saying sorry probably isn't part of their customer service training, because you're immediately told off for getting out of the way. You have to be careful not to slip there anyway, because they throw their trash in and next to the underground bins. Incidentally, they prefer to do this after midnight, which is also nice for the whole neighborhood. The sushi tasted awful, the service was terrible, and what I also find odd is that the place is open late at night. I have no idea what they do there, maybe baking bread or something. So the name Hayai Sushi, which means "fast" as well as "early," is a bit odd, or perhaps it's meant cynically.

Ordered at 5pm and it was ready when I walked in.

I ordered at 2:00 PM. It arrived at 4:00 PM. In the meantime, I called several times to ask where my order was and each time I was told that the order was on its way. In addition, I received the wrong order. When I called, I was told that it was the correct order, but I can clearly see that it is not. Never again for me, hayai sushi!! You can go to hell with your nonsense!!

Food took 2.5 hours to be delivered. Called after an hour and the delivery person would leave after 5 minutes. Called again after an hour and 45 minutes, it still had to be made. Called after 2 hours and it was delivered somewhere. Of course I didn't receive anything. So they said they would make new ones within half an hour. I used to order here often. But this is really the last time. Sushi is often variable. It is often a gamble whether the rice is well seasoned with sushi vinegar or not. Other sushi places are more consistent in quality. I think you can better pick up here. Delivery is worthless.

Ordered sushi for the whole family, they arrived on time. The quality of the foold was great considering the price

The sushi here is really of top quality! The fish is fresh, the rice perfectly prepared and the flavors are beautifully balanced. You can taste the care and attention that goes into every dish. The special rolls and poke bowls are definitely recommended. One of the better sushi experiences I've had in a long time.

A few weeks ago, we ordered sushi, but our order arrived incomplete. We called them, but nothing was resolved. Then, they told us to send an email. We did, but weeks have passed, and we still haven't received a response. This is extremely rude and unprofessional. Very disappointing experience. I would never order from here again!

Ordered pokebowl with gyoza, gyoza were cold and pokebowl was old, no fresh salmon, other extra toppings were forgotten, rice was dirty, and the wasabi sauce was inedible. Delivery was also very late, delivered after about 90 minutes on a Tuesday evening.

Ordered via Thuiszorgd, but despite the app indicating that it has been delivered, I have not received anything. Not reachable by phone

Incredibly bad service. The meal never arrived. The phone is not answered. And that on January 1st. Happy new year, eh.

Home delivery: The Sushi was really delicious! Delivered hot and fresh! Really great

Ordered a pokebowl here and stuffed leftovers from the day into the container. Everything was too cold and the rice was inedible!! Never again

For those who are in doubt, read this. Ordered via Uber at just after 6, delivery time between 0650 and 0710, received nothing at 0730, called, it was out the door. A quarter past 8 I asked über where my order would be, it would be delivered within 20 minutes, I got my food at a quarter to 9, the spring rolls were so cold that you would think they had left the door at half past 6, I get no excuse, no responsibility is taken. This is not a catering business, but a money laundering practice. Hello

Order took a little longer than expected, but that was because Uber Eats thought that Den Dolder was within the delivery area (maybe a good idea to adjust that). We ordered the Supreme II box and we liked it. Nice large pieces of sashimi and the rolls were also very tasty.

Sushi (crispy box) was not tasty. Fried way too hard, greasy and everything inside was super overcooked. The tuna in the cold sushi was not fresh and smelly. That was once but never again.

I've been ordering from here for years and I really enjoy it every time. The prices are good and the food is tasty and fresh. Delivery usually takes 30-40 minutes. I see a lot of negative reviews here and I don't really understand why because I always have a good experience.

Hayai sushi doesn’t refund for not delivering On this date 16/06 (Sunday) made a order at Hayai Sushi online but I didn’t not received my order and I got a call from a employee saying that it was closed. And he told me that I would get my payment back on my account but I didn’t receive yet. I called the place already 5x and sent a email as they requested and still didn’t received my refund.

Sushi was very tasty, and delivery was also very fast. Definitely recommended! :)

I made the effort to get 2! I had to go back again to see if they could help me because the taste of the sushi packages I purchased was not as expected. I took it for a friend, and she didn't like it, while she enjoys sushi everywhere, her daughter and a friend both didn't like it either. Twice I received no promise or explanation

Lasts a long time. Poor quality. Container in the photo €23,-

Placed a large order. It was there within 30 minutes, sushi cold and ebi tempura hot :) Very satisfied, especially for the price-quality ratio, 100% worth it.

I love their poke bowl. Not just the quality of the food, the people working their are also very kind and helpful. Highly recommend this place

Do not order online, I placed an order through thuisbezorgd and they call me saying they have cancelled my order because "it's too busy" so I ask for my money back and they say they can't because it's the "house rules" so they want me to order the same another day, but if I order online it's because I want to eat now! Not tomorrow or any other day! What a shame!

Food was deliciously fresh, good help also on the phone!

Great sushi, plenty of options and friendly staff.

The sushi is good. Given the low price, there is often a long wait for delivery as it is busy, but the staff always responds well to this. Unfortunately, mistakes were made several times with the free rolls, forgotten chopsticks or forgotten wasabi/soy sauce.

Salmon was not fresh on the sushi you can't have gotten food poisoning from that! The chicken and shrimp sushi cold like I don't know what! Rice was still moist and wet as if they had touched it with their wet fingers, horrible, just one thing that is certain, the first and last time that I or you have to eat here, this will not do you any good in the toilet, I warn you about that nothing was fresh literally nothing! Just damn it!

We received no response to our complaint via email. So here it is. We have often had to wait very long at Hayai sushi. This time again, we ended up having to wait 2.5 hours. It's New Year's Day, so we expected a long time, but it's unreal that the restaurant was unreachable by phone. The gyozas were stone cold upon arrival. What perhaps surprised me the most this time was the soy sauce. We received three jars, but they all smelled terribly and tasted very stale. We threw it all away, because it didn't improve the taste of the sushi at all.

Delicious food. Delivery person was on time and friendly!

Waited for over 2 hours, never experienced that, didn't even call 😂😂😂

The food is quite tasty, if you order certain things that can't go wrong. I just really wonder why there are so few delivery people working. It seems that almost all complaints on Google are related to service and delivery speed. We have now been waiting for our food for another hour and a half and after calling we were told that the food has been delivered with the delivery person... so this is what is communicated to everyone, because after 30 minutes it is still there. not. Bad thing, please fix those extra delivery people. Because hungry people are ruthless.

Bestelling gedaan in Utrecht. Slechts deels ontvangen. Gebeld maar werd moeilijk gedaan, moest foto aanleveren voor ik de rest zou ontvangen. Wilde m’n geld terug voor missende items maar ook daar moest eerst een foto tegenover staan. Foto gestuurd maar werd daarna door “eigenaar” gebeld dat ik loog en dat ik het wel ontvangen heb. Vervolgens ook een halve bedreiging dat ie wel wist waar ik woon…. Dit krijgt zeker een staartje maar raad iedereen af hier te bestellen

Food was great!! Delivered quickly and definitely worth repeating. Compliments for the service!

Good experience, the food just wasn't very fresh

Sushi is delicious, delivery is fast! Recommended!

Overall satisfied with the taste of the food, but the service... Real drama, if you could give 0 stars I would have. Order still not arrived after half an hour. If you don't have delivery people, you shouldn't take orders anymore!

The food was delicious and good value for money. We did not receive part of our order, but after calling this could not be resolved.

Sushi is tasty, but they are becoming increasingly stingy on the wasabi. A few times I received very little wasabi and last time just no wasabi!!! Their sushi isn't worth it without wasabi

I’m never ordering food here again. The chicken in a poke bowl was raw... yes, it was raw chicken. Hope I don’t get sick because of it, this is not okay! UPDATED 10/02/2023: I've mailed them - but they've never replied. Horrible food, and horrible customer service.

Order early if you order during peak hours, things will go wrong. They have a shortage of staff, but if you order early and don't stress about how long delivery will take, you will have a lot of sushi and it's delicious too. Just order and don't stress too much about delivery because it will happen. And don't order during peak hours. I warned you so don't come here later and complain that the delivery took 2.5 hours

What poor service (waited 2 hours for the food) and it was so dirty.

Food is delicious and prepared quickly

Not to eat. I asked for Wassabi when ordering, but that wasn't included either. Sushi arrived very messy. Last time for me here.... just updating my review. The fresh fish (salmon and tuna which is cold so it should be fresh) was warm. I'm better now, but I just suffered from food poisoning for 2 days. People be warned. don't go here. They are playing with your life.

Always order my sushi here and very satisfied. However, the last two times no avocado with the ebi tempura, and now no wasabi with my order. Called and wasabi was out due to the crowds. Understandable on their part, but I will order elsewhere from now on. Sushi without wasabi is like an egg without spices. Edit: from 2 stars to 3 stars (3.5 if possible), because sometimes things go wrong, but still my regular place for sushi. By far the cheapest and very tasty if you can occasionally accept that there is a little less avocado or something similar.

Never order here via thuisbezorgd, uber or their website! They suck! Very bad delivery! Waited for 2hrs!!!!

Good sushi, delivered quickly, good service.

Delicious sushi and always fast & friendly

Super tasty sushi since the new owner! Everything was fresh and it looked good too, definitely recommend everyone to eat here!

Had a great experience at this restaurant! The staff works super hard and is ready for everyone. I have always been helped on time and everyone is very friendly. Food was delicious and the restaurant is beautiful. Recommended for everyone!

Super tasty sushi, looked nice and good service too! Very happy with it :)

Bad experience, food was only delivered after more than 2.5 hours and no soy sauce and wasabi were delivered. When we contacted them about this, we were told that the delivery person could not return. We received a code for a discount on our next order, but that is not going to happen. Wouldn't order from here.

Ordered sushi last week. Arrived 5 hours late. To compensate, we were allowed to order 2 extra rolls on other occasions. Ordered today at 4pm. After calling 7 times, the sushi finally arrived at 8:30 PM. They can put those free roles in their ***. Never order from Hayai sushi again. The one star is for the quality of the sushi. That looks fine. But nothing else.

I normally don't like to write a bad review but this was too bad, Ordered a sushi box for dinner, it didn't taste bad, but I suddenly woke up in the middle of the night and became very ill, The next day I went to the emergency room and they told me that I had food poisoning, It's a shame that I was literally sick at home for 3 days and was in a lot of pain

The delivery was on time, a sweet delivery person Soufiane. Keep it up

Don't understand the bad reviews. Have been ordering sushi here regularly for years. Always great and delivered on time! Had to wait a long time once because they were very busy, but I think that can happen to any restaurant. Very good sushi and great deals always! Favorite sushi restaurant for delivery! Thanks Hayai!

I ordered food that never came to my address, I paid €45, yes. According to the delivery person, he gave the food to three boys who gambled the amount, apparently this is how you get the order from Hayai. Never experienced anything like this.

Sushi is tasty, spring rolls cold. It is very annoying that you are at work with 4 colleagues and you all order at 4:00 PM and indicate that it should arrive at 5:00 PM (due to breaks). Then one time it's at 6:00 PM...no one has been able to eat. Thank you! The restaurant is also not accessible; I just get a voicemail when I want to call them... very strange.

I've been waiting for my food for 1.5 hours and the phone has been tossed up three times. Also did not receive a message with estimated delivery time. After the reviews below, I am curious whether my food will still be delivered tonight.

Currently waiting for our sushi for 3.5 hours, I hope it will still come. Tried calling but no one answers.

Very promising website, but after ordering everything falls to pieces: 1,5 hours waiting, the worst delivery person I've ever met (moody, uninterested, didn't handle the bag with care so it tore at the side), we asked for replacement of egg and tofu that was ignored, we asked them to not bring any soy sauce to prevent extra waste that was ignored, 1 of the dishes hasn't been delivered at all, there were seeds on every frickin' sushi item, wasabi was well over sell by date, avocado wasn't fresh, maki's weren't properly filled, poorly rolled sushi.

Dirty scammers! Making people pay a lot and never delivering, picking up the phone is already too much to ask

I waited more than three and a half hours tonight for an order of three rolls. Tried to contact several times but was pushed away again and again and suddenly hung up. Also received an excuse (after contacting us) about a fallen delivery person, a piece of sushi would be messy in the container. Two hours later (at 11:30 p.m.) we had sushi delivered by car and every container was messy. A really poorly organized mess.

If you don't want to see your food arrive and want to pay full price, order here, strange place and made promises that the food was on its way, then had to sleep without food and they also stated that the food had arrived. Shameful tent, do not order!!!! Plenty of other good sushi places

Been waiting for our order for 2 hours now. Not available by phone. After waiting 3 hours the food finally arrived. Fixed other food in the meantime. Order unfortunately sent back

Food was a full hour late and when we called them 'it was already on its way'. Great story man, that was also on the Food Tracker for an hour. For what time and how expensive it was, it was actually pretty bad. Fried food was stone cold, limp and soggy. Funny contrast with the ice cream that was already half thawed. Don't know how they managed that. Sushi was a bit dried out and old. Cucumber was dried out and everything that was supposed to be crunchy was soft and limp. The sushi also fell apart. It's quite bad that this is the second best sushi restaurant that they recommend on home delivery, so that just says that those reviews cannot be trusted.

Order never arrived, the restaurant would not pick up the phone.

No wasabi, the delivery took very long and the food was cold... you lost a customer! Even 1 star is too much.

good food, amazing customer service, the guys were really nice!! recommended

Order took 70 minutes to be delivered. Fine, not the worst. The service, on the other hand, is extremely bad. I indicated on the site that I would pay in cash, but the delivery person did not bring any change. I've been trying to call the restaurant for 4 hours now and they hang up every time. The delivery person never came by again and I therefore did not receive any money back.

Had to wait 2.5 hours for sushi that arrived completely crushed in broken containers. Looked like purree, never sushi here again for me anyway.

Honestly the worst experience ever. Ordered food more than 2 hours ago and it was never delivered. Nobody is picking up the phone and now the restaurant is closed. Thanks for nothing. Will definitely not going to order here ever again. Update: order came 2,5 hours after ordering at 22:37 when I already brushed my teeth and was on the way to bed. It was tasty though.

Scandalous! The service was 0.0 When ordering we asked how long it would take and he said they would deliver it in a very short time. We literally had to wait an hour and a half. Then they brought us wrong sushi boxes. We called this restaurant and asked if we could get the right sushi boxes. We were then told by a certain Moad that they would do this, provided we returned the sushi boxes. They would also only bring the correct boxes 30/40 minutes later. I asked if he could help us, but no, he thought this was already to our advantage. Incomprehensible! He was super rude and not customer friendly at all!

Was supposed to be delivered at 1800 but still nothing at 1850. They indicate twice by telephone that it is already on its way.

Dirty and dry. antisocial staff.

Currently still waiting on a delivery after 3.5 hours... I tried calling after 2.5 hours and was told the order was on the way. After another hour passed I called again to check in and the number was no longer reachable. I spent my entire night waiting for this food and now I need to get to sleep and haven't had dinner.

Voor het eerst sushi via Hayai Sushi Almere besteld. Anderhalf uur moeten wachten, waarna slechts de helft aan eten werd gebracht. Daarnaast was de sushi ook nog eens heel slecht gesneden. Hayai Sushi vervolgens de hele avond geprobeerd te bellen en ook een mail gestuurd. Er werd niet opgenomen en de mail is nooit beantwoord. De volgende dag uiteindelijk een medewerker gesproken die zei dat hij er niets aan kon doen omdat er die avond een andere ploeg werkte, maar hij beloofde dat de manager mij zou bellen die toch langs zou komen. Dit is nooit gebeurd. De dag erop 's middags weer een andere medewerker gesproken die totaal onverschillig op onze klacht reageerde en zei dat de manager op vakantie was en dat de slechte service de schuld van de collega's was en dat we maar beter nooit meer bij Hayai Sushi moesten bestellen en verbrak de verbinding. Hier heeft hij groot gelijk in. Iedereen geeft elkaar de schuld van de slechte service, is slechtgemanierd, beloftes worden niet waargemaakt en het eten wat je dan krijgt (bijna niets dus..) is ondermaats. Heel jammer dat onze eerste ervaring met Hayai Sushi zo teleurstellend was en ook meteen de laatste. Wil je lekker eten, snelle service en een vriendelijk en eerlijk woord, bestel dan vooral NIET bij HAYAI SUSHI ALMERE. Er zijn zoveel betere sushi zaken die wel hart hebben voor de klant. Claudia

The sushi is tasty, but the service is bad. There is a promotion for home delivery that you get a free roll for orders over 15 euros, I ordered that and wrote what I wanted in the comments (this was necessary). I didn't get anything afterwards. I called to ask why not, the boy told me that I supposedly hadn't put anything in the comments. According to him I had to put it somewhere else (in another comment?) and so I had done it wrong, then he didn't offer me anything to send or something like that and he hung up on me very abruptly. In my opinion, this action is not clear and does not solve things properly.

Very tasty sushi and top service!

had to wait 2 hours for the food

Wij hebben afgelopen zondag 3 UUR op ons eten moeten wachten!!! We hebben meerdere keren gebeld maar er werd niet opgenomen, na een uur kregen we eindelijk iemand aan de lijn, die zei dat het erg druk was en dat de bezorger nu weg zou gaan. Na weer een uur te hebben gewacht hebben we weer gebeld, bezorger zou er met 10 minuten zijn. Na een half uur weer gebeld, kregen we weer hetzelfde antwoord. Na weer een uur hebben we de bestelling geannuleerd en wilde ik m’n geld terug! Dit was mogelijk, moest ik een mailtje sturen. Dat heb ik gedaan! Uiteindelijk na 3 uur kwam het ineens toch?! Helft van de bestelling vergeten!! WIJ BESTELLEN HIER NOOIT MEER. Dan maar liever iets meer betalen ergens anders waar het wel gewoon goed is en optijd komt! Ook nooit meer een antwoord op mijn mail gehad! SLECHTE SERVICE!!

Sushi order literally not delivered. Called after 90 minutes and the delivery person was on his way. After that they stopped answering the phone and the order was never delivered. That's what you wait all evening for... Very unreliable company

Zeer slecht! Ik heb hier besteld en het was vies, het was oud, droog en niet te eten. Ook waren ze een deel vergeten van mijn bestelling. Later hebben ze contact opgenomen met een compensatie in ruil voor dat ik deze review zou verwijderen, ik ging akkoord en ben opgelicht. Als ik de review zou verwijderen zou ik dezelfde bestelling kostenloos opnieuw krijgen, ik verwijderde de review en mijn bestelling werdt geannuleerd.. oplichters

Very bad! I ordered here and it was dirty, it was old, dry and inedible. They also forgot part of my order. They later reached out offering compensation in exchange for me removing this review, I agreed and got scammed. If I deleted the review I would get the same order again for free, I deleted the review and my order was canceled.. scammers

Sushi? More rice than fish. Wasabi extra? Never seen. Sloppily “prepared”. This is not okay 🥲

Super tasty sushi and poke bowls. My favorite is the Poké ebi tempura. And your spicy sauce is really spicy. The customer service is also fantastic. I spoke to Mohamed on the phone and he helped me very well. Great business!

Delivery time extremely long. Ordered 2 hours ago and it still hasn't arrived. Do not order here 3 hours in advance, because if you have other plans in the evening you certainly cannot count on them being on time. I'm editing my review because the food has finally arrived. DO NOT ORDER HERE. The food isn't even super tasty. For the same money you can make more sushi / poke bowls yourself, in a shorter time and it will probably be just as tasty. Worthless, a waste of money and time.

Ordered at 6:12 PM, still not delivered at 10:00 PM. Called several times, different excuse every time you called them and very rude. Now I hope I get my money back. So bad!

Ordered almost 2.5hrs ago, still no food. I hope they at least grew the seaweed from scratch…..

Ordered sushi 2 hours ago. Haven't received anything yet and the tent is now closed. I have never experienced this before and I am really shocked! How can you fool and defraud your customers like this? There is not a hair on my head who would ever want to order here again. I do not recommend this tent to ANYONE. I would rather live on dry bread than order food from these scammers