Lunch Cafe Fabel's in Centrum

Easily accessible and friendly staffs.

Beautiful place and excellent service

Wide range of products (even though the building went from two floors to one a few years ago, which is a shame); mediocre service. It often takes a long time to speak to someone. Returning items is a slow, bureaucratic, medieval process. The loyalty program has been all but abolished; everything you have saved in points is instantly worth five times less. The company of 15 years ago is no longer the same. MediaMarkt seems like a sinking ship…

What a disappointment. After years, I give MediaMarkt the benefit of the doubt again and order something. With the promise of ordering today and being available for pickup in the store tomorrow from 10:30 AM. In the end, it wasn't in the store until 3 days later. Next time I'll go back to Coolblue; if it says there that it can be picked up in the store tomorrow from 10 AM, then it will actually be there, and you get expert assistance.

I am not a fan of Media Markt, hence two stars. Had a bad experience with their "service".

Have a faulty electric shaver, could not return because it is hygiene product. Now I have expensive paperweight

Really nice experience, the workers were extremely helpful, I would definetly recommend Alex! Great guy!

Got helped by Billy and he was amazing! Knew his stuff and very helpful!

I wanted to buy my new phone (Google Pixel 10 Pro XL) as cheaply as possible. That worked out fantastically well with the help of two professional employees at the Arnhem branch! It was great that I could clone my old phone to the new one right there on the spot. Oh, and the coffee was top-notch too. And today (13-08-26), with the help of two employees, I bought the new Pixel Pro 11 XL and a Samsung S26 Ultra.

Once again, I received good assistance from a knowledgeable employee. Great help again.

Received good help, friendly and good info

Not the best place for a Media Markt

They better close this place down; arrogant employees and no one to be found who can give you any information. Four people are standing at the checkout with no line, picking their noses.

Hi, I got all the way out of bed today to pick up a JBL Box 120 at 9 in the morning. There was a price tag, but no speaker, so we asked the so-called very helpful employee if they had the JBL Box 120 anywhere else, and sure enough, bingo at The Wall. I had never heard of it before, so I looked up where it was and sped off from Arnhem. But it was worth it, because we were told there are still 8 in stock. Anyway, we arrived at THE Wall, which was practically falling apart. So we take the elevator to MediaMarkt and indeed see a whole row of Party Boxes 120, only we don't see a price tag, so we wait patiently for a few working days until an employee is finally available. We ask if they can show us the Party Boxes 120 with the price, but then to our great shock, we hear that they are sold out. We say, "I see them standing there, and we were definitely told that they were supposed to be in stock." So the friendly man explains that those are display models that aren't for sale, but are indicated as being in stock, which is of course TOTALLY great, because otherwise we drove to this ugly red wall for absolutely nothing, only to be told that those boxes aren't there at all. But now at least we know what The Wall is; I guess you get somewhere that way.

Friendly, very helpful staff. I recommended.

The shop has been significantly downsized. Almost no stock left. Nor is there any expertise. Everything has to be looked up on the phone.

Received excellent help from a young man with a new phone and a big saving on subscription costs, etc. Really top-notch service.

Great store, and it's nice that there is a physical store where you can still look and buy directly.

Do not order here via MediaMarkt Marketplace. As soon as something goes wrong with an external seller, you are given the runaround. Months later, I am still waiting for my money and no one takes responsibility. Very poor customer service and no solution. Never again MediaMarkt Marketplace for me.

It's not a place I go to very often, but I was very pleased with the staff on my last visit; they were very polite.

Fortunately, MediaMarkt is present in Arnhem. Personally, I am of the opinion that you really should park your car there, otherwise you often end up walking through the city with a large/heavy bag for the rest of the time. Apparently, not everything can be ordered or delivered free of charge. (Or maybe it's just me.)

I went to MediaMarkt Arnhem because of battery problems with a product I had bought at another branch a few days earlier. Unfortunately, my experience was very disappointing. From the very beginning, I felt I was not taken seriously. I was told that they had never had problems with this product before and that it was therefore “my gut feeling.” I was also told that I “really wanted my money back.” I found that remark unprofessional and condescending. Even if that were the case, I am fully within my rights. After all, it fell within the return period, and I believe I am allowed to decide for myself what to do with my money. Furthermore, multiple similar experiences with this product can be found online. Only after I insisted was I directed to the Smartbar. There, I was helped properly and was told that I could return to the counter for further processing. Subsequently, I was told at the counter that this was not possible because I had taken out insurance and that this could only be arranged at the branch where I had purchased the product. When I asked why this wasn't possible, it was explained to me in a condescending way. The employee said they would try to explain it, but I was told I might not understand it either. Eventually, I went to the other MediaMarkt branch, and there it turned out this was incorrect. There, I was explained that any MediaMarkt can simply handle this, and it was done immediately. I was allowed to watch, and it took less than a minute. Fortunately, I also received a new product at the other branch. In Arnhem, it was also indicated that a specific number would be required that they could not use, but at the other branch, it turned out that number was not needed at all. In short, the service provided by certain employees at MediaMarkt Arnhem is not as it should be. My experiences were dismissed, assumptions were made about my intentions, and I was spoken to in a condescending manner. I hope something is done about this, as this is not the way to talk to others.

They engage in extremely pathetic practices. All budget and mid-range models in the product lines they offer are supposedly unavailable. You have to order via click and collect, and then you have to wait half an hour first. The only good thing about MediaMarkt is that Coolblue is just around the corner.

Top-level meeting with Danny; stopped by for a new phone and walked out with a new internet provider and phone subscription. Savings of almost 1,000 euros. Time for coffee.

Provide more info when asked, have more people walking around, and be slightly more friendly and smile at people a bit more.

Very kind workers who spoke amazing English.

Jelle helped me very well and gave advice regarding my purchase.

What a sad situation trying to get someone from a branch on the phone. The selection menu ensures that a reference to the website is mentioned every time. Speaking to someone in a store is impossible.

Went there to get adapters. Found a thumb drive also that id wanted online. Also card reader both plastic & sd. Good place for electronics. I recommend 👍 Thank you!

They only have the expensive products in the store.

A Media Markt... Good for looking at appliances.

Very disappointing experience at MediaMarkt in Arnhem. I stopped by to cancel my laptop insurance (IT FLEX+). An employee told me that this was only possible at the store where I had purchased the product, meaning I had to travel specifically to Duiven. I went there today, and everything was arranged within a few minutes. Moreover, the employee in Duiven confirmed that this is simply possible at any MediaMarkt store. This means that I was misinformed in Arnhem and incurred unnecessary time and travel costs. It is a shame that some employees do not take their work seriously and misinform customers. Because of this experience, I will not be returning to this branch.

My experience with MediaMarkt Netherlands has been a complete nightmare. Almost a year ago, I sent my phone in for repair. Since then, it has essentially disappeared. I never got my phone back, I never received a clear answer, and I never received any compensation. For months, I received nothing but empty promises. Every time I contacted them, I heard the same excuses: “it is still being processed,” “we are still waiting,” “we will contact you soon.” Weeks turned into months, and now it is almost a year later. Not only did MediaMarkt fail to repair my phone—they effectively kept it for almost a year. As a result, I no longer had access to my phone number, I couldn't handle important matters, and now I am even being hounded for bills that arose simply because I was without a phone. The worst part is that no one takes responsibility. Customer service sends me from one person to another, no one gives a real answer, and frankly, it feels like they are hoping I will eventually just give up. I have never experienced such unfair, irresponsible, and unacceptable treatment by a company. If you are considering buying a phone at MediaMarkt or sending one in for repair, think very carefully. Because if something goes wrong, you might be left completely on your own. Please share this so that more people can see what can happen when a company treats its customers like this.

The sellers are so, soo, sooo, soooooooo slow, you can see in their eyes, they don't want to be there..... And it's not a joke! Half an hour in the store to get out from the warehouse a phone???? This is quality?

So you can't just call them with help or information. Every menu option leads to "See you at MediaMarkt"—terribly unfriendly!

RIDICULOUS CUSTOMER SERVICE!!!! EVERY time you call, you have to wait at least 30 minutes on hold. After 42 minutes, I'm still on hold!!!! And always that robot virtual assistant that's useless. What a terrible company MediaMarkt is, millions in revenue, but no investment in customer service whatsoever.

Simply rude how some staff members treat customers! Ignoring them, not looking at them, completely disinterested in them—just sort it out yourself! Unbelievable!

As also other said prices are incorrect . Management is arrogant. Service is poor. I asked them to fix the price tags and a few hours later it was the same.

Nice shops with pleasant employees who want to help you

People just aren't doing their jobs, but oh well. I'll just have to demand my money back.

Horrible experience. I came here to return a broken case. That went smoothly. Then I wanted to use the remaining balance combined with a voucher for a mouse that, according to the website, was in stock in Arnhem. This turned out not to be the case. The employee advised me to order it online. However, you have to pay upfront there, and you can't use your voucher. Now I'm going to Coolblue, where the same mouse is cheaper, and I can spend my remaining balance there. Never again to MediaMarkt, or you'd be crazy.

I've ordered a PS5 since November 21st, and it still hasn't arrived. Customer service says the product is out of stock, even though the website says it is. Poor communication and no clear delivery date. This is causing a lot of frustration.

I received tremendous help from Jesse, the guy who will surely become a company manager with his extensive knowledge.

Worthless business, half my order was forgotten and has been being passed around for weeks. Customer service is seriously subpar; I'd go to Coolblue or something similar.

I saw this Cartman guy buying an iPad so I decided to buy a mobile phone.

Prices are incorrect. Management can't help you if pricing errors are made. They just throw it on digital price tags from the holding company itself. Very frustrating and unfortunately, very poor service.

Of course. Here's a shorter, more concise version: "Visited MediaMarkt today. Well-organized store, neat presentation, and friendly staff. Great shopping experience; I enjoy coming here."

All nice and good shop, but sadly we dont found what we want

Small location right next to a parking garage. Easily accessible.

Very poor service when it comes to repairs. I bought a Hisense washing machine in September, and within two weeks the motor stopped working. I made an appointment through MediaMarkt for repairs, and I had to wait three weeks for a technician to arrive. The problem was solved, and a new motor was installed... guess what, last Friday it stopped working again, and the same problem. I called MediaMarkt and was supposed to receive an email, but I only received it today. They wanted to offer it for repair again, and I'll be without a washing machine for weeks. I wondered about the costs of washing at a gas station. They didn't answer. I called Hisense myself, and someone answered the phone whom I could barely understand, barely speaking Dutch, and who also said, "Yes, within 24 hours, you'll receive an email and then an appointment can be made." In other words, figure it out more.

What a disgraceful service you get here! No one takes responsibility, leaving it all up to the salespeople! You're being passed from pillar to post... But do you really want to review things by using cards with employee names? Don't buy your stuff here, but from smaller businesses where you'll be listened to.

Well, it's fun to wander around and look at and touch products. Without special offers, there's not really a reason to buy there. Personally, I don't think they have good service and warranties.

Received new refrigerator today, there was a new delivery person, what a sweet person he is and very helpful, he helped us really well, thank you

Parking was poor in the area. Everything seemed to be available only online.

At the end of January 2025, I bought a Samsung dryer and washing machine from Mediamarkt, specifically stating that the laundry also had massage oil residue. No problem, a great choice; the seller claims Samsung is quality. After five weeks, the rubber ring was severely deformed. Samsung: the 5-year warranty doesn't apply to the rubber ring. On May 23rd, Samsung Service finally came to repair it and stated: the ring construction is weak and not suitable for oily laundry; even baby oil is bad. But this new ring was supposed to be better! Mediamarkt did, however, reimburse the replacement costs, which was quite generous. Samsung hadn't informed them that the problem would go wrong and keep going wrong. After three loads, there was another small deformation. So, a useless washing machine. In September, I bought a new steel seal ASKO washing machine through Expert, who provided expert advice, including a special under-tub drain that was professionally installed. Well, Mediamarkt says they don't want to recall and credit the Samsung washing machine, so they'll send it to Samsung. Samsung called on September 29th, asking Mediamarkt to fix it. So if you are looking for a good washing machine and service: ASKO via Expert!

Well-organized store. I quickly found what I was looking for.

Large, well-maintained store. Friendly service.

Almost no stock in the store. Long waits if you have a question about an item, and the staff have little knowledge of the products.

Bought a Samsung phone, and within six months the screen suddenly stopped turning on (it hadn't been dropped or wet). It was repaired under warranty, which took six weeks, and instead of just replacing the screen, they also did a factory reset, which completely wiped everything out, thank you. After two years and four weeks of purchase, I'm still experiencing the exact same issue. Too bad, no warranty, just buy a new one. Zero goodwill. Absolutely terrible service.

From small to large appliances, you can find everything here. Household appliances, stereos, TVs, and photos. And always just a little bit cheaper.

I am very satisfied and Dirk helped me so well, thank you very much 🙏💎

Incredibly long lines if you want to ask a staff member something. Too few staff in the store, and you have to wait 30 minutes just to ask a question. You used to get decent information and genuine advice about a product. Now they look at the most expensive and try to sell you that. So you end up buying something online somewhere else. This is terrible, driving 40 minutes to the store for nothing.

Helped by Adrian Great help with advice and friendly service. Left with a Beautiful set from Samsung!

Lovely assortiment and a decently sized store

Always satisfied with Media Markt.

Bought a new Lenovo laptop for my studies. Adrian helped me. He's a very helpful employee!

They have downsized the business. So the choice has become a lot smaller. Before, you almost always bought something. Now it is often out of stock. Ordering online is also a disaster. You can now play as a filter. 100 different articles found under the search query, of which 90 are already sold out or never sold by them at all. In addition, they have become considerably more expensive than the other companies in the area.

A product has a price tag, and at checkout, it suddenly costs significantly more. Even after purchase, the product still shows the low price, but it's not honored!

Gezellige plek en goede service, zeker de moeite waard om te lunchen volgende keer komen we eerder op de dag en komen hier dan zeker lunchen!!!

I was looking for a mini blender, but there were very few options. I bought one online elsewhere. Disappointing for such a large chain.

Great shop with good prices and a parking garage where there is always space

This Mediamarkt is trying to profit from the scarcity of the Switch 2 by forcing you to buy an accessory pack at the same time as a Switch 2. It was not possible to buy just the Switch 2... Very disappointing and a shame.

Very good and professional help from Mohammed at the smart bar of MediaMarkt Arnhem.

A small location. So, if you want more choice, I would go to a bigger location 😉

Replaced a new iPhone 15 4 times because it kept overheating and draining battery very quickly, even though it was turned off (as you can see in the pictures). No one in the store could tell me what was causing it. I went back today and finally after 2 months of hassle a guy at the counter told me that my case could be blocking the ventilation of the phone. I bought a new case and after 2 minutes my phone was working properly again. This man really deserves a raise!

A limited assortment of on display material and Limited stock. Sometimes wrong pricing displayed here and there. Need a strong store manager and a good team to fix it

Children who offer no service and are only concerned with each other. And with questions they always send you from pillar to post. Knowing nothing about the products they sell. And things in the advertising you have to indicate yourself otherwise you pay the full price

Customer service people don't know anything, they act defensively. And unfortunately I was also lied to about the cash payment in cash. Only got 200 in cash back while the website states 500 as the maximum. Not my problem, I am just a reflection of a company that is going down the drain. Mediamarkt is not what it used to be. Not recommended, just order online and save yourself the possible costs. Have a nice day review readers.

Satisfied, usually buy everything there. If you need to replace something 👍

Very bad attitude towards customers + they don't go to a meeting, if you have to send something back for repair and not back from repair you will be sent back in a maximum of six months.

No service, you have to wait more than half an hour for someone to come and help you, we just left and will never go there again

Unfortunately, my experience at MediaMarkt Arnhem was not as I had hoped. The store is well stocked and has a wide range, but the service really left much to be desired. I had to search for a long time for an employee, and it felt more like a quest to get help. When I finally found someone, it took a long time before I was actually helped. We were at it for over an hour, but no coffee was offered, which I would have expected given the time we spent there. What also struck me was that it seemed as if the employee was always trying to sell the most expensive product. Instead of listening to my needs, I was constantly pushed towards the more expensive options, which I didn't find particularly customer-oriented. Ultimately, because of this experience, I decided not to buy anything. The staff were otherwise not rude, but there was no personal involvement or real interest in my needs. The store was neat, but the atmosphere felt impersonal and cold. All in all it was not a pleasant experience. If you are looking for a customer-oriented and friendly service, I unfortunately would not recommend MediaMarkt Arnhem.

Very nicely helped by Jelle, never been served so well in a retail business, 5 stars.

Excellent advice about purchasing a smartphone. They took all the time and provided clear explanations. Rakesh and Arne, wow what a service. We come to media market Arnhem more often

Went to the store 20 minutes before closing and they already locked the doors. When I knocked on the door they just shook their heads no.

The range is smaller than before, but their service is more personal and they provide good information. Very satisfied.

I had a great experience at MediaMarkt Arnhem! The store is well organized and has a wide range of electronics, appliances and gadgets. The staff were friendly, knowledgeable and helpful without being intrusive. I especially appreciated their advice when choosing a new laptop – they really took the time to understand my needs and recommend the best product within my budget. The checkout process was fast and smooth, and I was happy to see that they have competitive prices. The store is well organized and many products can be tested in advance. All in all a fantastic shopping experience! I will definitely be back for future purchases. I definitely recommend MediaMarkt Arnhem to anyone looking for quality products and excellent service!

Lots of choice but the help was good.

Social staff who don't even speak to you normally and it is often so busy here that you have to wait more than 30 minutes for someone to help you

Electrical and electronic tools store Good services, acceptable prices

Een leuk en gezellig eetcafe. Bediening erg vriendelijk en gastvrij. Had een heerlijk gerecht wat ik echt lekker vond. Na een berichtje later die week kreeg ik zo het recept hiervan. Kortom wil je lekker eten een dikke aanrader. Ik ga er zekers vaker heen👍😃

There's nothing wrong with the store. Unfortunately, you have to pay for the tight parking space under the media market. Even if you bought something (expensive).

A hardware store. Service was fast, the staff answered my questions.

Great product, well delivered, works perfectly

Most items are available, but it is better to order online.

What a terrible store. First a very long wait at the service desk where there was only one employee despite the long line. Then I wanted to buy a product that cost €15 according to the label on the shelf. Once again a long wait at the cash register where, despite the green light, there appeared to be no one there. When an employee finally arrived, it turned out that the product was in the computer for €25 and I was sent back into the store to have the €15 confirmed by another employee. Not so nice. The repair was completed very neatly, that can also be said.

Unfortunately, had been today to buy Smartphone but the seller's behavior is not friendly. I left so quickly! Because the seller seems to be in a hurry. That's not nice, a good salesperson first listens to what the customer wants!

The bigger store used to be more fun. But I understand that they have gone smaller. It's still a bit messy at times. Staff are always friendly.

lied to about air conditioning. I was very hesitant, but the saleswoman told me that I had to pick it up anyway and that I could just return it. I tried it out for a while, and my room only got warmer. No problem, I'll bring it back. I was suddenly told that it is a "cleaning device" and that I should not get my full refund. bunch of bastards.

Worthless! Bought a TV but returned it after a day due to the poor picture quality and the clumsy operating system. For a full return, the product must meet 3 conditions: it must be in new condition, complete with all accessories and reasonably in the original packaging. This was all the case and yet 35 euros in depreciation was charged because the plastic containing the feet was not included. I'll never buy anything here again