McDonald's in Centrum

Just McDonald's. Don't expect too much. The food is "okay," but it's gotten pricey for that quality. The staff is just nice. —Strange and a shame, if you order from a sign like that, you have to pick it up. You don't have the option of taking a sign to a table and having them come to you (mostly).

Dirty, even if you looked around, the food was half on the floor. If you want to use the toilet, you pay 50 cents. If you don't use it, you can still go to the toilet. It's disgusting, poop on the floor, blood and other rubbish. If you report it to the staff, they say, "Do Tranqilo."

Very dirty. Toilets even worse. No clean tables, so I cleaned them myself.

Finding a clean eating area is a challenge here. Everything is dirty. You stick to the floor. Be careful not to slip on the stairs. The floor and tables are covered with food scraps and/or drinks.

Cold food and barely any effort to deliver anything decent. Wrong-flavored milkshake, cold fries, and a hamburger with only half a pickle slice on it. Absolutely ridiculous for what you pay.

I enjoyed the food, but it was just a very dirty place, trash bins overflowing, dirty toilets, which you also had to pay 50 cents for, so not a pleasant experience.

You have to pay for the toilet even you are customers

Don't be fooled by the #smallentrance 😊 there's a lot of #space in the #basement 😎 Ordering is made easier with mansized touch screens so take your time, but also possible at the counter the same spot to pick up your order... do mind pay for toilets 😁 btw.. at evening might be not too busy but no one to clean or check the #litterbox 😩

If you order through Thuisbezorgd, you're literally at the bottom of the list at this McDonald's. And this isn't just based on one experience, but always the case. Today I waited 2.5 hours for my order. Even if you come by yourself, all the staff walk slower than a snail. Now I have to wait two hours before they even start preparing. And then it still has to be delivered. So, ordering at 4 pm if you want to eat at 6 pm. And five times in a row, no fries sauce for which you pay a euro. I've gotten used to that by now, no matter how bad it is. By far the worst McDonald's in Groningen, and I've seen enough of it around the world, so it's really the worst in the world, and that's the fault of the staff and management. I'd be mortified if I were Johan Brakema!!!

This McDonald's operates just like the American ones. They forgot my quarter pounder.

Centrally located and convenient for a quick bite. The staff was friendly and the order arrived quickly enough. It was a bit crowded inside, and not very clean. Fine for a quick stop, but not the most inviting place to sit for a long time.

Bad super bad customer service,where is the (fast) food????? Tooo slowly

I don't understand why you order a chili chicken, six chicken nuggets, and a hamburger, and then end up with two hamburgers, and you're not happy.

The food was decent it is what you would expect it to taste like. The atmosphere isn’t my thing it’s modern and I just don’t like that The staff was friendly Please note that if you are here early some drinks might not be available

There are always some problems with the order: they don't add enough meat, they give you the wrong burger, or they forget the napkins along with the straw.

Harry Potter store, plenty to find for the fans.

Please don't forget to replace the receipt roll in self service machines!

The speed of order processing and the staff's work ethic are far below par and not McDonald's standards. I would speak to the manager about this.

Waited 20 minutes for a McFlurry with 3 pieces of Oreo and almost no sauce. The staff stood around doing nothing.

What a chaotic shed, nothing together and dirty.

Well it took way too long, waited 45 minutes for 1 hamburger.

It's a nice place, but the service can sometimes be very slow, so make sure you have time when choosing this store.

This McDonald's provided truly excellent service! I accidentally spilled Coke on my food, and the manager named Ossama had it replaced. I wanted to pay for it, but the manager said it was theirs and he would bring it to me. This is what I consider excellent service, and it's how all McDonald's should be, and the same goes for McDonald's managers! I'll definitely be back! Highly recommended!

It wasn't busy. But they still forget to give you half your order. And it's filthy.

This McDonald's is terrible. It used to be much better. McDonald's is a fast-food chain. At this location, you can order "fast food" to go. The staff here are completely distraught. They don't even crack a smile. They shuffle behind the counter and in the kitchen while the orders keep piling up. The order that's (finally) ready is flicked onto the counter, a number is called, and they walk away. The customer then has to decide for themselves which order is theirs. Absolutely awful.

They took a very long time to bring the order. I waited for about 20 minutes for my order, despite the fact that the restaurant was almost empty.

Slowest Service ever. But staff is completely relaxed

The ordering kiosk is difficult to use. If there are people at the front, it's almost impossible to reach. It's fast, though.

The fries were fresh, and so was the McChicken. The restaurant downstairs was closed, so there wasn't much room for lunch. Both the hamburger and Big Mac we ordered didn't have onions, even though they were supposed to be. There was also some chili sauce on the Big Mac. The employees looked grumpy and didn't work very quickly. The manager was cheerful, though. Not enough staff for the busy schedule.

There was still half a salad on the table from the previous guests. It was quite tasty, but still, I hadn't ordered any salad, so I wouldn't have had to eat it.

This is the worst McDonald's in Groningen. Employees walk around like zombies, and everything moves along at a leisurely pace, no matter how long the line is...

Unfortunately, we found the tables dirty. The place looks like it's currently being remodeled or something similar, which makes the space look quite small. The service was superb, but it's a real bummer to see that most of the tables were dirty. We still enjoyed the food.

My french fries were cold, the place was covered in plastic, but the staff was friendly.

Calling to make a reservation was immediately hung up

They work incredibly slowly here. Absolutely no work ethic. On a quiet Wednesday afternoon, they let it get to the point where there are 16 open orders, and everyone just shuffles around without any desire to speed up. Very lax.

The ground floor is closed. We entered and the trash can at the entrance was overflowing. The stairwell was covered with a blue tarp. Once we ordered, things moved quickly. There were full garbage bags at the cash register. Tables weren't cleaned (and there weren't many), so you were forced to sit at a dirty table. Customers put their trash next to the trash can because it was too full. Drinks spilled, and they were still there 20 minutes later. There were no staff around. As we were about to leave, a young woman (staff member) walked to the trash can. I offered to help her. She refused, very professionally, but she didn't immediately know where to put everything. It was a mess.

I'm truly incredibly disappointed and angry about how my order was handled. I understand it can be busy, but the complete lack of checking, and then having to discover at home that my entire order is incorrect, is utterly scandalous. My order was incomplete; it contained items I hadn't even ordered, and it was precisely the more expensive items that were missing or incorrect. For example, I ordered a large McWrap, but received a small one without lettuce or cucumber, even with a receipt that wasn't even for my order. My Quarter Pounder menu was incomplete, while only the cheap Euro burgers were delivered correctly. This is absolutely not how an order should be handled, and it's causing enormous frustration for the customer. Since I don't live nearby, I can't just go back and fix this. Therefore, I expect at least appropriate compensation for these serious errors. I received nothing worth my money. I paid extra, but I didn't get that back for my order.

Grim atmosphere. Unpleasant burgers. Incomplete and incorrect orders. Dirty floor. We're being filmed. The security guard is cleaning a tray while people are smoking inside and causing a disturbance. This is just not normal anymore.

Ordered food, didn't receive half the order, drinks spilled on the fries and burger so those were inedible too, they didn't deliver anything and now I have to wait for my money too... Hopeless company, never order from them again!

Just McDonald's. Not very welcoming, but every now and then you need a quick bite.

Hygiene wasn't really top, and the food was cold

You're still stuck to the ground outside after walking 200 meters. It's very dirty, and the tiles in the lower area are sloping.

Me and a friend waited an hour for our food, we ordered four things together and it took an extremely long time.

The kitchen staff works without gloves and touches their faces while handling food. This is very unsanitary! I won't be coming back. Hopefully, something will be done about this.

Honestly, this is the worst McDonald’s branch I’ve ever been to. Most of the staff seem extremely lazy, unprofessional, and even rude at times. The service is incredibly slow—I don’t understand how this can be called a “fast food” restaurant. It feels like you’re waiting forever for even the simplest order. Very disappointing experience.

Much of the menu was sold out, and we couldn't even order menus. We waited a very long time for our order. A man offered us a free sundae because we had to wait so long. The kitchen needs to work much faster. When we received our order, we didn't even get the sundae. The fries were soggy, and you had to pay for the restrooms as a customer. Worthless.

Very good service after a night out!!

Nice shop in the pedestrian zone, with more seating downstairs. Very clean, the food was good, nothing special, but the staff was very quick and friendly. The interior design of the shop was also very appealing. Thumbs up! 👍

Quite loud but an average McDonald's

Fries still limp and a bit raw, not very tasty, otherwise just a reasonable mac

I just received the completely wrong products. They didn't provide friendly customer service, and it was a worthless place.

The second time the food was barely warm, the coffee was not closed, they don’t put sugar for it.. and there was no paper in the paid toilet!! What a branch! I will not come again.

My food was delivered cold, delivered by Thuisbezorgd, I called Herestraat, I got a girl on the line, very uninterested and just hangs up! I find this so rude, girl has not learned any manners.

I really wanted a cookie so I went to get a cookie. I finally got the cookie and to my surprise and disappointment the cookie was harder than the feeling I had to punch one of those employees after getting a hard cookie I really wanted… Not cool Mcdonalds😔

Tables are not cleaned...bad service...I've been to at least 100 McDonald's, but this one was the icing on the cake...NEVER AGAIN!!!!!

Mm. What to say about this. Tasteless, limp and sticky food that you choose yourself.

The worst McDonald's I've ever tried... Dirty... You wait a long time for your order... dirty restrooms for 70 cents

We arrived 5 minutes before closing time, then she didn't want to open the door but she wanted to make a burger especially for us. Manager from June 3, you are the best

Got a shakebag fries, not a shakebag. Twisted fries, all normal fries in it and just warm. Milkshake no straw. It was busy at that moment but this was just sad. Came back later, it was just a mess, there was trash everywhere just deeply sad

Got food which tasted like it’s been laying for hours, and the girl who helped us had a very nasty attitude

Do not order delivery from this mcdonalds. Do sontplein or westerhaven. This location always sends the wrong or missing items. Even in person they forgot a whole item, a big mac.

What a worthless endeavor. Have been waiting for 15 minutes for 1 (!) drink. Home delivery orders go before in-store customers. Very bad

Fries were lukewarm, benches and tables were dirty, not to mention the floor. And that was not from 1 day. Order was wrong, paid for something I had not ordered. Employee had to get the manager to ask if the money that was wrongly paid could be returned. I will never come here again

Ordered Double Mac Tasty menu; but the burgers did not taste good and the bun was soggy. In short, it was anything but Tasty. Moreover, the scanner did not work after numerous attempts and I therefore also missed the points in the apo

really bad they had almost nothing

I went at night. I've never seen a McDonald's so dirty, with leftover menus left on the tables and scattered on the floor. Shocking.

Always looks neat, friendly staff,

Delicious food, received quickly

Early 2025 Time back I got burgers and they were half cold when I picked up my order, milkshake was 1 chunk of ice with all kinds of ice crystals in it. And also being too miserable not to add a straw and napkin(s). May 4, 2024 I ordered a burger and some chicken nuggets, the burger was stacked incorrectly and the pickle was missing. After this I suffered food poisoning. If you want food poisoning and mediocre service, you've come to the right place. It would be better to walk a little further to Sontplein or Westerhaven, at least you will have better service and food

Crazy.. they try to get money from everything.. i ordered twister fries for 5 euros and this is the amount i get.. I go to use the rest room and i have to pay 1 euros on top even thought i already purchased something from the store.. the burger was cold.. and i ate it right after i just got it..

A McDonalds like most others. The counter upstairs where you can eat is a cool idea

Food is reserved cold and not fully cooked. The staff cannot say a word while picking up your food at the counter. Bad business here!

Staff is still too rude to look at you. Talk out loud to each other in another language. The food gets tight on the benefit of the doubt.

It was very busy when I went here for lunch and it was clear that the kitchen was not up to scratch. I've never had to wait so long at a McDonalds. That aside, the food was good.

McDonald's but unfortunately you had to pay 70 cents for the toilet, which should normally be included in the price

Betwre McDonalds in my area, I must honestly admit

Very unfriendly staff. Nevertheless, we waited over 15 minutes for the order to be “ready”. In the end everything was cold, when we wanted the money back the discussion started. “We could get the food fresh.” However, after waiting over 30 minutes for the food, we just wanted the money back. After a long discussion with the manager, we received the amount back. Unfortunately not back on the card like we paid, but cash.

There was a piece of onion in my milkshake and instead of customer friendliness and service orientation, she simply said 'it's not possible'. Happened tonight, really not okay.

We saw our number pop up and then 20 following numbers being served. Half of the orders happening were wrong as we witnessed ours getting ice cold. My children cried. I wanna see Ronald McDonald right now.

total incompetent staff, our order was a complete mess, things were missing food was cold and we waited more than 30 minutes for our food.

Waited for more than half an hour and 45 minutes for my order. I finally received the order and all the food was cold. Bad service could be better in my opinion.

When an order does not include a tea bag, I go to the counter to ask, there are 3 girls giving out the order and they walk away without helping, another employee came over and gave me a tea bag, which is a bit of a shame

It's a McDonald's, so not much to say. They made a mistake with the sauce in my McFlurry, and they fixed it, and let me keep the other one for free. However, the guy behind the counter was visibly annoyed, so it did not feel very friendly.

Eat leggaschmegga My chicken burger (double big tasty bacon) was to die for I'm very happy GaLiGrü Wolfgang Bang

Nice restaurant, burgers are usually warm, haven't had a negative experience yet

The Mac is not like it used to be. The prices have gone up significantly, the food got worse and the atmosphere when I walk in has changed for me. Especially the food, I used to like the chicken nuggets and fries, to be fair the best I would have, but nowadays wherever I go, they all taste bland. About the burgers, they used to be made with care, but when I look into the kitchen, people are just playing around and don't deliver the same standard as when I previously worked at the Mac or when I would buy a burger. Not only here but also the same applies to the other Mac Donalds in Groningen. Fast food is taking a turn for the worse and is becoming a luxury, altough with even worse quality.

Don't go here! Had to wait fifteen minutes for a burger and it wasn't even busy, but super chaotic.

What antisocial people work there these days. Respect is hard to find

Took a long time and it was cold

We came for 1 thing. 1 THING. McDonald's Sprite. And what don't you have? Rara. McDonald's Sprite(tm). I am very happy and happy to share that. Er. No. McDonald's Sprite is. :(

Hate that they close the ice cream machine over half an hour before closing time.... 3/1111. Lost my interest. Not a lot of fries too, unacceptable.

The chicken sensation was gone :(

Just a McDonald's. Continue to feel sorry for the wooden spoons. Especially since the lids etc are still made of plastic... They also no longer stir the MCFlurry's, since the plastic spoons had such a design for that. Furthermore, the staff is not easy to understand, etc. There are certainly nicer, more hygienic MacDonalds. By the way, it's just fine to eat

The food is delicious. Total unsanitary - overflowing trash cans, dirty tables (never saw employees wipe the tables), dirty floors. The question for the management of the establishment: "Perhaps it is necessary to hire more employees?"

Way too crowded and super slow employees. Receipts were not printed and the rolls were not exchanged either. No one in the crowded store knows what they had

20 minutes for two small coffees. Seems chaotic, too few staff.

We waited over half an hour for our small order just to find out that it was not complete. Really disappointing.

Only received half an order each time or burger with wrong sauce. Cold or burned. Long wait today, 45 minutes. Last time I come there.

Order fries on thuisbezorgd, there is no opnion for No salt. I thought i will call after, and i did many times but no one answered

Uncozy, and staff not as friendly as before. Taste is decent and prices very high.