McDonald's in Centrum

We had to end up here one day. We were looking for something to eat, and McDonald's seemed like a good option. The food. I decided to order two double cheeseburgers, large fries, a latte, chicken nuggets (regular), and two sweet and sour sauces. I should start with the downsides, because there are more than enough of them. * The first downside is that there's no menu; you have to buy the burger, fries, and drink separately, which means spending more money. * The second downside is that when you order sauce, it's clearly stated that you're supposed to get it in plastic packaging, but in reality, they bring you liquid in who knows what. I've seen astronauts eat from similar packages. * The third downside is the way the order is presented. When they brought my burger, the cheese wasn't even melted, and the whole burger felt like it was microwaved instead of heated on the stove. * The fourth negative. The latte. They brought me a latte that tasted like crap, literally, it was so awful that I'll hardly order anything from this Mac next time. On the plus side, well, I guess the fries and nuggets were okay.

Went here for a drink and to use the restroom. You can only use the restroom if you have cash, and it took 20 minutes to get the drink.

I had a cup of coffee. A cookie and a side of fries. It tasted good, and the service was warm and professional. As a customer, I felt seen and heard, which is what it's all about. I'm very satisfied!

they don't have chicken nuggets or fries what is this man have to wait 40 min fz

Very poor service, ordered yesterday and received nothing, called several times and could not receive a solution

I wanted to order food at the cash register and had to wait five minutes, and still no one came. I asked the manager, "Can you take my order?" He replied arrogantly, "I'm coming." I replied, "Can you be quick?" He said, "Can you please?" It's not a preschool. "Can you please please?" It's just a diner. I give you money, you give me food. It's that simple. I don't need a life lesson, thanks.

It's a McDonald's. The food was just what you get at McDonald's, so it was fine. It just took a bit too long to get to the table, and the interior had clearly seen better days, with benches that looked anything but inviting.

Utterly inedible, of course. Why do I go here twice a year? Three-quarters of it went in the trash, disgusting burger, cold fries, yuck. Oh, and fast food...had to wait fifteen minutes for it.

We only ordered small items and had them delivered to our table. Customers who arrived after us received their food before us. When we thought we'd finally gotten our order, we quickly realized the order number was incorrect. We went back, got a new tray (ours this time), had cooled down, and instead of a cookie, we got a chocolate ball. So we went back again. Then we received the cookie we ordered, but it was very cold. 🙄

It's just an mcs... what can sometimes happen is that the order is simply skipped and then you don't get your food

Dirty surroundings, very slow 🐌 staff. Food wasnt event good. I waited for mcflurry for 10 minutes maybe more and it was like half of the portion I normally get in Germany or Czechia.

It remains an unpleasant place...

The fries were okay, but very expensive. Large and medium fries cost about €10. Probably tourist prices. But I've never seen such disgusting restrooms (man) in a McDonald's. Urine everywhere. The toilet paper dispenser was broken, and there was no toilet paper.

We ordered at 9:15 PM, it's now 10:33 PM, and they didn't answer the phone, even though Thuisbezorgd had approved the order. As long as you can forget about delivery after 9:00 PM, they won't deliver.

For a quick bite and a nice time with my grandson it is a great location.

I placed my order for delivery today. It took an hour and a half to arrive! And the order I received was OLD & COLD! Great service, McDonald's Alkmaar, this is the last time! 😡😡😡 What a terrible place!

The cleanliness of the place definitely needs improvement. Every table is dirty, and the seats are covered in crumbs. The flooring under the tables also leaves much to be desired.

Not to be rude lot of people hanging around or in the restaurant. And not the brightest ones. Seems like some kind of hanging spot for teenagers.

Came here at around 11 o'clock, very quiet McDonald's, especially after visiting the cheese auction market😄. McDonald's burgers in Europe are very beautiful. Like something straight out of an advertisement👍✨✨✨

Where do I start? I was there a couple times, the wait time even for the basic order is around 10 minutes, food coming cold, the drinks are flat. And the attitude of the personal.....

What a shame that you get so few fries for so much money.

Worst McDonald's I've ever been to. Almost half the food was sold out, and the quarter pounders I ordered were dry and not very tasty. Plus, waiting 20 minutes for two burgers is unacceptable. On top of that, the entire place is very dirty and uncomfortable. Never again.

This store has one main issue, which I already reported several times through the feedback form. They are very slow on the onsite orders.Quite often I have to wait more than 8-10 minutes, which is not a standard in a "fast-food" restaurant like McD. They are clearly overloaded since they started with the home-delivery-service. Also they need to improve the cleaning service. The return-trays are constantly full. Another thing that the management needs to take better care is the training of the younger people. I totally appreciate youth programs like the one runs by McD but they need to be trained how to deal with customers in the HoReCa. Smile, be kind ,be polite. Especially in the table-bring-service.

Always great at McDonald's Alkmaar! The service is super friendly and fast, and the employees really make the difference. The lobby is clean and tidy, nice to sit quietly for a while. Everything was nice and warm and freshly prepared. Would love to come back here! 🍟🍔👏

It was a very bad experience. 2 of us went and we both ordered the Big Max, we both wanted a coke and chips and neither of us could get enough of both menus, it was the first time I saw such a small Big Max menu. The hamburgers we ate also tasted very bad. I regret to say that I have eaten many in other places and countries. But this was the first time I saw and ate something like this. I gave two stars for the drinks and potato chips. Shame on you, we did not get what we paid for, I will never go again, I do not recommend anyone to go either.

The food was pretty good, the service was pretty good, they bring the food to your table, I tried the big mac there for the first time, which was really good, but I'm giving it three stars mainly because of the toilets, they were dirty, untidy and smelled, and not that they smelled of customers, it was disgusting, the smell that McDonald's put there, if you go to buy food with you, then fine, but if you want to eat inside, not so much

Are there actually people who post reviews here?

For a fast food restaurant it's okay, the price is good, the taste is what you can expect for the price. Service was very good, the food you ordered was brought to your table. Unfortunately, the cleanliness is not that good, the tables, chairs and benches are very dirty, so the staff could clean them up every now and then. Using the toilet for 50 cents even though you are a guest there and eat something is very outrageous!

It's McDonalds, now with tasty twisted fries.

No breakfast severd in this place and also atmosphere is very down and dirty!!

Never again this McDonald's, we ordered eat in and got everything packed in a bag. Fries, of course, cold, burger as if someone had chewed it before. The tables were messed up, no one was cleaning it. When we spoke, the staff acted like we were bothering them. A real disaster for the money. No one will get us here.

It couldn't be any more messy. Tables dirty, no one cares, the main thing is money in the till. Unfortunately, too many people still go there, including us just to have children. A few fries and we were off again.

Very dirty mac, they don't seem to clean it

Mostly 5 stars because of the fact that this is the friendlies McDonald's with the best cervice you will find. The food is of course not the best, but come on it's McDonald's no McDonald's tastes good.

Forgotten products in orders. Chicken nuggets are soft and soggy. Took over half an hour to collect.

Very disappointing, because people expect fast food to be ready within 5 minutes... On the other hand, I waited more than 10 minutes and waited for cold, weak fries.... And it wasn't busy at the time either!

Sweet and super young staff. They hardly spoke Dutch. But as I said, very sweet and helpful. Fries were cold.

When the order came to the table, the curly fries were already cold. Received new ones but these were also lukewarm. I had a chicken wrap for 7 euros and it contained two small pieces of chicken tenders, which can also be bought for (I think) €2.75. Bad and this is not the first time in this branch

Friendly help at the checkout and I continued my walk satisfied!

Not a great atmosphere but good service

I Asked the manager for my favorite burger to be made fresh from the gril, which did not happened. I watched the whole process in which the assemblers did not wear gloves🤮 and touched their asses. The manager reacted weirdly and almost mad at me. Kept insisting on my taking a seat wich i did at the waiting place. In front of the counter. waiting for my food at the waiting place in front of the counter. i want to eat in a clean place, and see how my food is prepared. I dont want al of the people in the kitchen to touch my food with their bare hands. As i got my food i checked my favorite burger and the box was drenched in fat. I got to a table looked around and saw a dirty loby, it was not bussy in the loby so what is wrong with this place. This is not what i paid for and not what im used to from a multi millionaire company like McDonald's. Hygeine; was really bad check your HACCP rules. service hospitality; I felt like i was getting ready to throw some punches at the manager in specific, thus also very bad. Loby hygeine; Low, dirty and untidy.

Soggy fries Cold citizens Not 1, not 2, but 3x

Very fast, real meat and perfect fries. Love it.

What a sad place, the employees could use a drink...

You pay 50 cents for the toilet and then pee in the filthiest toilet ever. I made an appointment at the mental health clinic to check my health after this toilet visit. It's that you can't give 0 stars... that includes the whole thing The store is full of whining children. And they let your food get cold.

Busy MacDonald in the center of town. Large order was delivered super quickly.

For the third time in a row, we forgot things that we had ordered. The solution was to pick it up, so the rest of the order was now cold at home. Shame

Food was okay. But running silver linings on your tray are not so fresh. And clean cups would also be nice

Great Mac in the center, not very big

We will not eat at this McDonald's again. The burgers were lukewarm, the tables were dirty, the trays were also dirty and the food scraps were against the wall. You couldn't pay for the toilets with your card (I climbed over the turnstile). The men's toilet was too dirty for words, the floor was wet and there was toilet paper on the floor. No more McDonald Alkmaar center for us.

The uncleanest store I've visited in a long time

They often have IT problems there, or you can't pay or no receipt comes out. Once they even forgot a burger. When I went back I did get it but there was no lettuce or tomato or anything on it at all, just bread and Patty...

Food was fine, just very dirty. Toilets were just rancid, more urine around them than in the toilet.

Unfortunately the dirtiest McDonald's I've been to so far. There were hardly any clean tables and there were things lying on them everywhere, even though it was hardly busy. Toilets also cost another 50 cents extra. Then of course something was missing from the order. I'll avoid McDonald's from now on.

Tasty McKroket, but the toilets did not look good, the toilet paper was also empty... (reported)

Visited a McDonald's once about 40 years ago but never again.

I was literally just called ugly

Good food took a bit long for a fast food restaurant. Happy meal is cheap for 6 euros you get a toy, burger or nuggets of your choice, free small soft drinks etc and small fries

Toilet costs 50 cents, otherwise normal MD

McDonald's as you know it. Typical burgers, good in taste. The service is a bit behind and does its job because it has to be done. Without passion or dedication...

Very slow in fulfilling my order. In addition, the order was not complete; some items were missing, but I had already paid for them.

Dirty trash cans, dirty floors, paying for the toilet while you are a customer. Not good.

An outdated, small and somewhat messy McDonalds. Even when it is not busy (a rare occasion), it still feels crowded and chaotic. The large amount of delivery people waiting at the entrance contributes to this. Seating is often dirty. Service consists generally of teenagers with varied motivation and one adult trying to lead it all. The food is just regular McDonald's. I never had complaints or problems here, but I do not consider it a pleasant place.

It's a pity that we DO have to pay a deposit on bottles that we buy here but cannot return. Toilet was dirty!!! But I have to pay 50 cents for this.

You shouldn't ask any questions about atmosphere and service because that is not available with a Mac. You eat there because your grandchild likes it.

McDonalds remains tasty, but has become very expensive, which is a shame

There was 3 of us there to buy food first of all 50cents for toilet after spending 14€ is crazy orders took like 15 minutes to arrive it aint hard tm i worked there also 2 of my friends were able to steal a plastic cup and they gave me a paper cup brokies broke loosers

Dirty McDonald. It's rude that customers have to pay for toilets despite ordering them.

It's fine to eat, but even with €40 worth of food you still need €0.50 in coins to use the toilet.

Very small location, of course not much they can do about that. Food is fine, like all other mac's. But it's really dirty there. Floor, tables, chairs, everything is greasy and messy.

Macdonalds is tasty, but when I order there is always something missing

Employees do nothing. Multiple orders are incorrect. There is a constant annoying beep. Waiting 20 minutes for my food while I am not used to this from McDonald's.

Ok, it's the mac, but I don't think they can make your burger without gloves...

The McDonald's restaurant was very busy, but the food is of good quality. The staff also speaks English and you can order online.

A somewhat smaller branch of Mac Donald in Alkmaar. Seniors coffee €1.75 and cappuccino €2.10. Excellent coffee. Toilet visit €0.50. Case looked clean.

Pathetic. Ordered a sweet chili vega wrap, got a honey-mustard chicken wrap. Luckily I’m not actually vegetarian, but if I were I wouldn’t be happy taking a bite into my wrap only to find out I was actually given chicken instead of the vegetarian alternative. Also, while waiting in line for super long minutes, I witnessed 3 people getting different flavour ice cream than what they asked for. Not convinced they actually read what you ordered, just give you something similar, hoping you won’t notice and/or complain.

Toilet visits here simply have to be paid for! I understand that people want to know toilet tourists, but when ordering it should simply be free. Moreover, only pay in cash! No card reader or barcode reader. An employee flatly tells me that there is nothing they can do about it. Also not reporting the complaint to his manager? If there is no manager or is this head-in-the-sand, then I don't see anything?

First of all, they don't heat the pizza there at all. Another thing is that I was there several times and only once it printed out a receipt, which means there is simply no paper in the machine. Recently, when I ordered a coffee and a cake, I waited for half an hour, what did my grandmother tell me, and now that it's been issued? and I throw up my hands that I don't know what, now I didn't get anything because I ordered for the table and then the guest stood on the phone next to her for 5 minutes while he made coffee and I don't know why he didn't want to give it to her, it's a disaster 😂 I'll add that it's crap, I'm afraid to sit there on the seat.

Lots of employees but slow service. Burger was not tasty, bun was soggy.

I ate nuggets with you, I still have a stomach ache, the food was too broken, cold, so out of 10 I give 0gwn

They are not good with contact and I ordered bigmac menu with my friend we say we want the burgers without pickle they say okay and then when we were eating we really found pickle and it was really annoying and I don't recommend to eat here bad bad

Reusable drink cups are poorly washed. Horrible smell. The manager pretended that nothing stank. Although it was obvious that the glass was dirty. As a result, she didn’t react at all and just took my cola. Without offering to correct this situation in any way.

Delivery drivers have to work outside in the other mac here is busy because the one in the center and delivery drivers make it more busy also cars have to park very far and pay too much to park!!!!!!

the guy who served us poured only a quarter portion of McFlurry. to our complaints, he refused to replace the ice cream for us, saying that he should only be poured up to the white line on the glass for ice cream, despite the fact that he smeared the ice cream on the walls of the glass. He replied to our photos of McFlurry from the Internet that it was the «wrong» photo. 3.95€ is very expensive for such ice cream. I will never go back with my friends

My food was cold. Freshly prepared for you means pulling everything out of a drawer and throwing it on your sandwich. No clean McDonalds, the toilet for which you have to pay 50 cents in coins is not clean! The service is very good, the staff is very friendly.

Was here around 9:00 PM. Atmosphere resembled that of an illegal poker tournament.

Thare was a few customer, but the food prepared slow

They have to listen carefully to what you order, otherwise things will go wrong if you ordered the food

It's MC Donalds, so you know what you're ordering. The only thing I don't like about this MC Donalds is because you have to pay for the toilet. Why should you have to pay to be able to use it as a customer? And I think that's a shame. It gives me the feeling "you can eat and drink here, but just find another place to relieve yourself.

Eating on site Normally you order something and it gets delivered much too late, cold and it doesn't look good

staff don't wear gloves, usually around 20 min wait for not even a menu. McDonald's West is better

Terrible service, dirty tables and super crowded

The MC Flurry Stroopwafels are back!

Nice and fresh, nice staff. Atmosphere inside slightly less than at other McDonalds.

Food was really very salty There were a number of delivery guests hanging around I understand that they have to wait, but that doesn't have to be with their feet on the benches.

One simple question: THEY PREPARE OUR FOOD WITHOUT WEARING GLOVES? Nobody inside use gloves and they prepare our burgers with their hands. First time in my life I see this an also in NETHERLANDS.

McDonald's is McDonald's. The Quarter Pounder remains a guilty pleasure 🤷

You order for a fortune and then pay 50 cents for the dirtiest toilet ever!

Fine, but all tables etc were very dirty

Dirty environment. And the fries were cold, despite the crowds