McDonald's Osdorp in Lutkemeer/Ookmeer

I want to be helped at the cash register and the staff demands that you operate the selection panel yourself. I don't want to touch a PC screen that someone else has touched with their dirty paws. Then I have to eat with my bare hands and I don't feel like having to wash mine 3 times. The staff should just help you at the cash register. It's getting worse.

After a long time, I went here again for a second chance. It was annoying that the car in front of me was waiting at the intersection between the two order terminals at the McDrive. This person naturally wanted to choose the order terminal that would become available. Fortunately, I was helped to my order terminal before the other person. Ordered a fish fillet menu. At the payment window, the girl on duty looked at me as if she couldn't see me. She had trouble counting change, but it was all correct. Picked up the order at the next window. Everything was fresh (for the first time): fries were fried hot and so was the fish fillet. Too bad the sauce is now awkward. Satisfied with the food. Hopefully they will continue this quality. Adjusted the total score to 3 stars. Food to 3 stars. Service to 2 stars. Atmosphere left at 2. ============================== The begging for money and food has moved to the front of the building. It's a shame to see that there are still people in need in this society who have to whine hard to other people for some support. Spent my salary here again in the past few weeks, which I won't be doing for a while: the service is inconsistent. From an uninterested employee at the cash register to fries that are limp. Fish burger is good. Vanilla milkshake is nothing. Chocolate milkshake had more flavor. But you can taste the chemical in both milkshakes. Also ordered veggie nuggets here and got meat nuggets. When I mentioned this, I had to order better, but the receipt really said veggie nuggets... ===== Spent my salary here at different times in the past month. This McDonalds left a mixed impression. Used the Drive-In every time. Where I once wanted a fish burger menu and had paid for it, I got a hamburger menu. Inside the store they didn't want to help me, I had to get in the Drive-In line again. Once again after 20 minutes it was my turn and they said that I had ordered a hamburger menu while the receipt said fish burger. According to the employee, I had received the receipt from someone else to get a free menu. Fortunately, after my other visits I was helped well. Sometimes an extra cheese soufflé in the container. The fries are variable: sometimes warm and fresh, sometimes limp and cold. On some evenings there are also beggars along the payment kiosk. Unfortunately, you can only give them some money instead of asking what they want to eat because you have already ordered and paid when you encounter them.

Today closed at 3:30 instead of 05:00. No sign with a reason, just closed. Good job!

From the first moment I felt the warm and personal atmosphere. The dishes were surprising and perfectly balanced. The service was friendly and attentive, which made me feel really welcome. A place to return to again and again!

The entrance is hard to find. It wasn't busy, but the wait for food takes too long

McFlurry pistachio, but not a single pistachio to be found. Just crumbled cookies and caramel!

Ordered chicken nuggets & a cheeseburger at 12:25pm. Literally have sat in the drive thru until 12:55 at which point we tracked someone down and they said they had forgotten it. Now it’s delivered to our car cold. Not exactly ideal.

Probably a place for local car "gangs" Noise and mess

Of all the Maccies in the Netherlands, this one is simply not in the nicest place ever. So hence the lower score. Everything else is fine

It is the best McDonald’s in Osdorp

Horrible service, unsafe playground for kids : a door was left on floor as it was unscrewed and broken

They made a fool of themselves.. They didn't add Double Big Tasty and Twister Fries. and also nuts for ice cream. This wasn't the first time.

Didn't have to wait too long, the bitterballen were delicious!!

This restaurant and their delivery is a joke. I ordered my food at 13.40 max and as I was following the app the driver went different way and then disappeared. Plus when I was there the other time at the station where people are getting their food prepared there was person walking around in their private everyday gear. Really proffesional and safe. Never ordering and visiting this place again.

Food was decent and up to standard. A few good vegetarian options. The drive in has 3 windows, when I was there the first and second were in use. It is not directly on the main road so it takes one or two more minutes to get there. I would like more vegetarian options like the competitors do.

The staff doesn't understand anything about putting special deals in stock and it seems like they are thinking about child labor. They get paid so little for a billion-dollar company that makes so much profit and yet I can't resist getting a hamburger every now and then.

It's a nice place to have a cheap meal and enjoy a chat with friends 😁

If you don't want my money... I wanted to bring another hamburger for my friend at home. I wanted to order it at the counter, but the young lady (who was hanging over the counter, so had exactly nothing to do) wouldn't let me. I had to use the ordering kiosk. Even after (brief) insistence. So no. Then I'll spend my money elsewhere.

First I have to tell you that I am waiting at the cash register. Then you find it necessary to give me text and explanation that I should order at a kiosk and then pay at the cash register..... worthless service!

This mcdonals restaurant is a disaster for the people living around it. You find the restaurant trash everywhere. And the is honking all trougout the night.

What a filthy place this is. I was here Friday February 21st around 3:00 PM. All the tables were dirty, the trash cans full. Ultimately my son got sick from the food and has been throwing up for 2 days. I will never go here again, maybe never at a McDonalds again.

The best restaurant is McDonald's.

If I order mozzarella sticks, you must also put that in and not chicken nuggets

What a worthless thing. Unfriendly staff. Garbage bins overflowing. No, I'll never come here again.

Best Maccie ever, she just sorted me out with a fresh burger!!

Parking is always disgusting, service is okay considering availability

Don’t come here for the gluten-free options: the staff is completely unaware of what this even means, starting with the manager who simply said to check the website, like she was not supposed to know how the property the food they serve should be prepared. The waiters even forgot to bring half of the order, and the place was basically empty. The mozzarella sticks where then fried in 30 seconds and brought almost cold. You can easily find better place, just keep driving a bit more.

February 2025 Seems quality is down a bit. Fries were cold, sauce on burgers minimal. Want quick service ... don't go for the drivethrough but just order inside ;-) quick and good service. But can be busy these day's.

First to be told that the scanners are not working so I cannot hand in my receipts. That's what I get: a burger that has been cooked for too long. And then the sauce is missing from my fries. But when I call I get no answer.

Ordered via Thuisbezorgd. Order arrived 20 minutes later than expected. Fries were already cold and not fried long enough (weak fries). Chicken nuggets were also lukewarm and chewy.

The place is really nice, the food is excellent. The only thing is that the girls who serve are quite rude. There is a guy who serves in a very friendly and pleasant manner. So we congratulate him on his performance and we would return to the place.

Why do the opening hours change every 3 Months? From 24/7 to 04:00 to 02:00. I didn't like coming there before, but now I absolutely have to Not anymore. Save yourself the trouble. Elsewhere your food is also prepared with much more care

We missed a lot of food that we had paid quite a lot for. We were also laughed at by children because we wore different clothes than other children from this generation, otherwise the food was tasty.

I receive food soo cold and menu with out fries , and just 1 instead of 2 burger 🤦🏼🙄 It’s too bad when they grow they don’t care about brand anymore 😠

It's as if it's just a little bit tastier at this branch.

Went to the Mac with the dog, everything looked great. Got to the window did my normal order and asked for 5 veggie chicken nuggets and 1 real chicken nugget. And they did!!!!! Dog was happy 5 stars.

vagrants between the checkout window and the takeaway window who attack drivers and mac staff who do not know how to deal with it, consequences, very long waiting time, many honking cars, cold sandwich.

A dirty mac from the outside because waste can be seen everywhere. Drive tru was the most bizarre experience ever with a mac. Car for us takes a very long time to pay for. When he is finally done and is at the pick-up counter, he gets out and then walks back to the payment counter. A quiet conversation ensues (probably ordering something) but this lasts almost 10 minutes! minutes. When he is finally done, he walks forward again, gets into his car and after 1 minute gets all his food and continues driving. I can now finally stand in front of the takeaway counter and immediately receive my food (which had been ready for 10 minutes). I comment "it must have been ready for a while", he chuckles a bit and says "yes" and hands it to me. To which I say "well if it turns out to be cold I'll come back for hot food, then you know that" "oh then I'll make new fries for you right away". Yes good idea. But really, as an employee of this mac, if something like this happens to a customer who takes a very long time to do something, ask him to move his car forward at the point where you get your food so that the cars behind them can also simply place their, still warm, order. can get. And oh yes, that employee who takes the order and makes the payment runs back and forth to also hand over the food....wow staff shortage. We drive away with our food, but it turns out we forgot the French fries sauce...sigh. Thanks for the hot fries!

Give something to the bums at the drive-in, not exactly tasty either. Already given 2 euros and then asked for a burger.

The young Ukrainian waiter served us especially well, very friendly and polite.

Are you open on Christmas day????? Please someone let me know and I'll bump the review to 5 stars. Been trying to call locations for a while

I ordered delivery on Saturday November 23rd and on Sunday I could barely stand up. I got food poisoning. It was McPlant Voordeelmenu. I strongly do not recommend eating at this place!

Just a McDonald's. Service is a bit beurt then normal though

gave me the wrong order and started arguing with me that they don’t even sell that option here. after i calmly explained what’s wrong, one employee started yelling at me and another one literally flung my food at me angrily. do not come here. the worst employees i’ve had to deal with in a long time.

Nasty staff who don't even know what they're selling. Missing things, toxic people, bad atmosphere.

Unwilling to help, when they messed up the order and then screamed at us for complaining, that something is missing.

Yhea I have missing order I try to contact with them one girl pick up the phone and tell me hello yes I tell it's have a problem with delivery and she end the call and didn't pick up the phone again very nice personal 🫣

Waited for more than 20 minutes for an order to be brought to the table (other people who came in later already had their food). We then went to the counter where our food was, it turned out that nothing had been prepared at all. Wasn't spoken to properly.

So annoying!!!! Just been there and forgot fries sauce. I just paid for it. Something always has to be forgotten, I'm tired of it! They don't answer the phone either

We were here shortly before 6 o'clock (restaurant opened at 6 o'clock and we were allowed in 10-15 minutes earlier (it was cold outside). Unfortunately, nuggets were not really fresh.

Fast service and children had a great time.

Good McDonald’s at the highway.

It takes a very long time, one man has to do everything in Mac drive. Half of the food is cold. Staff doesn't look very happy

Great Mc drive open for a nice long time

Ordered 3 bacon egg mc muffins, and fries, Fries came soggy tasting like old oil, and Bacon in mc muffins was soft and uncooked, one of the muffins had no bacon at all.

The food is good, but I have received two wrong orders in a row in just a week (ordered with Uber). Their support didn't even assume the blame(even though is a problem from McDonald's) and just passed the blame to Uber. Not even a sorry for the inconvenience. On the1st order they have sent the wrong hamburger and on the 2nd order I have paid for 1 McNuggets x9 and they didn't even sent it.

Chips cooked fresh to order. Friendly staff. Wide menu which is better than the UK.

Expected quality, fast delivery and clean location.

Just had a really terrible experience. I place my order then at the cash register I hear a much too high amount (someone was just being trained so a mistake could happen) then, who I think was the manager, came to ask if everything went well. We asked if our order could be read and she simply refused... absurd. Then the lady gets annoyed with me and my friend because there is a whole queue, we have to pay and guess what... order was wrong & paid too much. A lot of conflict then arose outside (of course I was frustrated because this could have been prevented, but the lady showed 0 empathy and 'didn't want to hear anything about it'), I said that I thought it was a shame that the lady was not open to feedback, to which she said ' feedback from you? I certainly don't need that, no' ridiculous behavior, absolutely no respect for customers. No idea what her name was, she also constantly said sarcastic things in Surinamese. I am really shocked by this way of interacting.

Came here to get two cups of cappuccino because we were too early for a funeral. We had to wait almost 20 minutes before we had our coffee, so it was almost too late for the funeral. The employee apologized after we indicated that we had to go to a funeral. Not a pleasant experience!

Sitting in a car with non dutch plate got us ignored at the drive through. We pulled out as the queue was building up behind and watched how they immediately started taking order of the dude in a dutch plated car right behind us.

There was a stray at the drive. But really great for the rest

I had a very disappointing experience at this McDonald drive thru today. I ordered a meal through the drive-thru, and when I got home, I realized that they had completely missed our burgers. Not only were we left with incomplete meals, but they also charged us for everything, including the missing items! It's incredibly frustrating to pay for food that you never receive, especially when you’re looking forward to a quick and convenient meal. This kind of carelessness is unacceptable. I tried calling the restaurant, but getting through to someone was a nightmare and no one picked up phone despite calling them multiple times . Highly dissatisfied .

This mcdonal are the best one..highly recommended. Excellent customer service,clean and very friendly staff🥂

Hopeless mess there, waiting far too long for your food and then it is lukewarm and things are missing. When you walk to the counter, the manager quickly walks away and only comes back when you walk away, it's a coincidence that this happens twice.

After fifteen minutes of crystal hardness STILL give those melted ice creams: Sat17/8/24 7pm - order mcdrive - to settle - get the ice cream right away, but wait for the rest (can happen) - 9 minutes later the rest, turns out to be wrong (can happen) - just brought back the ice creams yourself - 6 minutes later the whole order again - appears at home; ice creams completely melted, smiled brightly and gave the same ice creams again!! How incredibly antisocial McDo can only make a difference with personnel and management. FAIL

I ordered everything at the drive through (more than €30). Didn't receive anything of what I ordered. Just cold, chewy cheese soufles. I wouldn't go here for anything

Friendly, clean and well maintained. Prices are okay and McDonald's is common

No faults. A great restaurant offering a wider menu than in the UK. Friendly geo by the staff here too.

Veggie chicken burger was small and very salty.

Ordered food over an hour ago but still haven't received anything. It now says in the app that it will take at least another half hour... waiting 2 hours for food no longer makes sense. Last time the order was also wrong, so I hoped it would be better the second time, but it was just as bad. Do not order here!!!! Nobody answers when you call. You can get better food for cheaper, with better service, in many other places

Amazing place, where lay's the happyness

Fast service, but very busy with children climbing over the tables

As usual, the food is not really hot, especially the fries, but it has always been that way. Upon arrival around noon, the tables and seats were clean.

In itself, a Mac like all other Macs, but on such an unpleasant piece of 020, it is almost impossible to imagine. If possible, I prefer to go to a Mac in Haarlem or Badhoevedorp, but sometimes you can't avoid going here. A big plus of this Mac is that the drive is open 24/7. So this Mac is no longer open 24/7. Monday to Thursday until 4:00 AM, Friday and weekend until 5:00 AM.

The atmosphere of the (foreign) visitors and employees is nothing to write home about. Several times it was chaotic there and you had to wait a long time for your order.

Busy, many people working, but ordering takes a long time

Quick service and perfect parking

Very busy in the drive, there is always a homeless person begging.

It may be a little more discounted :) There may also be a halal menu without pork for people of different religions in Europe.

Long waits every time and people in these McDonalds work as punishment

Never ask for two milkshakes because you only get 1 and service also took a very long time

My kids love this place, it's big, clean, never too full, there is a playground.

The person who took our order was anything but friendly. It also took a long time for everything to catch on. Order was not visible on the screen, but according to the gentleman it was. Last time for us. There are also people outside begging for money.

When the weather is nice, I always cycle along the Mac. I usually get an ice cream

Lovely service. English speaking staff.

Very nice and friendly Maczek, quick, clean and polite

Gluten-free rolls were not possible… they had not been taken out of the freezer. #badstory

Personally I found the hot chocolate great and also the spoken English was excellent

I enter the restaurant, I see I cannot order separate Happy Meal toys on the devices so I wait at the cash register, the employee says: you can order there. Which I respond: I cannot here? He says: no, is only cash. I felt really dumbfounded, it was for my baby niece as a gift for the next time I see her and he just not asked, will you pay cash or pin? What a mess here!!

Always a nice meal with the kids or a party with kids

Friendly staff, except the manager. Unfriendly and antisocial person. Error by the operator, order number was changed, then it is our fault as we ordered on 1 number. Food was good.

Fries may be baked a little longer

A bit messy, rubbish everywhere and lots of young people hanging around

The service is terrible. They brought the order and it turned out that half of the order was missing. I asked why the order was brought incompletely, it was sent in Dutch, where I did not understand. The cappuccino was brought and I had to go get sugar because they forgot to put it in. There were no napkins provided at all. In general, the impression is negative.

Car park dirty chips on floor I was only person in the restaurant I want you to be cash so I went to the counter. The clerk was hurrying me with no one else in the restaurant to hurry up and make an order, and also tells me that I can go to the digital display and order because he’s very busy. No one here he would be really busy if he cleaned the place and kept calling me brother.

Indicated that I wanted to pay with cash at the cash register, the lady indicated that I would place the order at the post, then I would have to pay with my card there, while I said I wanted to pay with cash, and she would also indicate that when she the order stated that they work with a new method if I want to put the cup in that special container when we are done, well no, so I brought that with me, I believe you also pay a euro for that, so

Let's all support those who are having a bad time. We can do this by no longer buying food from this chain and no longer providing them with support. It is better if we all buy food from local companies. This chain supports what is currently very topical. Unfortunately I can't write exactly what I mean here, but I think we all understand.

Eating there is okay and the drive thru makes it quick, but placing an order online is really not possible. I waited 1.5 hours for my food. That is ridiculous. How can it be that if you are there, you have your food within 10 minutes? This means that online orders are always pushed back. DO SOMETHING ABOUT THIS.

It is always very pleasant in the evening. Too bad only the McDrive was open in the evening. Furthermore, the food was fine.