New York Pizza in Wijk 06 Binnenstad

The buy-one-get-one-free offer is a scam; you just have to pay for both pizzas and you don't get your money back if they haven't applied the discount. The pizzas were also very bad.

Ordered a pizza and got 4 pieces of chicken on it.

Where the pizza is normally always so nice and crispy, today there was a miss among 3 pizzas with a tough crust and base. When I called, unfortunately, they couldn't do anything anymore...

Ordered pizza. Fine. But it was so dry that there was nothing left of it. Called the branch, hung up. Contact with the future of the Netherlands, I fear.

Worthless and, above all, very aggressive staff. The location really should be closed. It functions as a hangout for friends of the staff, and they harass neighbors.

Filthy place! Ordered a pizza and got it delivered covered in hair. Called the branch and was immediately spoken to angrily on the phone; this is outrageous!

Ordered 4 BBQ Meatlovers pizzas, received 4 hairy pizzas. Called, but the manager gave the wrong number for the complaints line. Called again, told me not to complain, and he hung up. Apparently, this company bullies not only influencers but also its customers. For hygiene, they could really collaborate with Anna Dobber to clean that kitchen.

Besides being poorly topped, the pizzas were also stuffed with staff hair. When we called about this, the manager had a special "complaint number" for us that turned out to be out of use. After calling back multiple times, we were verbally abused over the phone. Unacceptable!

I received two pizzas with hair in them. When I brought this up, I received a blunt response from the manager, who gave me a number that doesn't respond to texts or phone calls. I called about this again and was yelled at by the manager because I “just need to be patient.” With this kind of service, I wouldn't recommend anyone ever order anything here; it is ridiculous that this chain employs such an antisocial and unfriendly person.

Ridiculous, ordered a tuna pizza, there was hardly any tuna on it, and it was very stingily topped. Called and pointed this out politely, but despite the photo, they insisted it was properly topped and that they always top their pizzas this way. The photo speaks for itself, so never again here!

Absolutely ridiculous experience, I asked for no cheese as I am intolerant to lactose. They sent it with cheese anyways and still made us pay for it.

I ordered 2 pizzas: a margherita with garlic sauce and a pepperoni with garlic sauce and hot sauce. I never received the margherita; instead, they gave me a pizza with chicken on it. They didn't put any garlic sauce on the pepperoni pizza, so I called them and they said they would deliver new ones. I waited all evening but heard nothing more or received nothing. Bad experience. I will never order from them again.

Worst pizza ever. Too late, cold, poorly cut, no garlic oil, and a thin crust instead of the thick one ordered. Never again.

Been trying to order for an hour, called twice and only get grumpy employees on the line who don't want to help.

Ordered a pizza via Thuisbezorgd, never received it. When you call them, they make up excuses and false promises about giving a refund. Very bad.

A manager who gets absolutely furious on King's Day as soon as you step inside or have a question about your order. We can only have it delivered to the door and then we have to pay delivery costs?? The manager is not customer-oriented at all and gets angry/annoyed easily, unfortunately. It's a real shame; if I were New York Pizza, I would have a serious talk with the "manager".

Terrible service, worst New York Pizza in the Netherlands. I am really severely disappointed.

Super unfriendly staff, food is not provided but paid for.

I'm standing here on King's Day, not allowed to order inside, and have to pay for delivery costs even though I'm standing at the door. The manager is absolutely terrible and just sends us all away.

Never been treated so badly by the staff. On King's Day, you have to pay for delivery costs while standing at the door.

I walk all the streets of utrecht to went there to buy one Just to listen that they are selling on orders... amazing 👏

It doesn't taste exactly like New York style pizza, but they come close. Good delivery service.

Delicious vegan pizza! service was super fast, got delivered in less than 20 minutes straight to my door. Soft dough, nice sauces and toppings, great taste overall!

What terrible service from Mustafa, that snot-nosed 14/15-year-old; you only lose more customers when a delivery guy like that shows up at your door!

Delivery only, pick-up is not possible.

Lately, it's been nothing but pizza with lots of tomato sauce. It looks just like they're cutting corners on the cheese. It's just like eating bread with tomato puree. Last time for me.

Worthless branch. Their settings in Uber Eats are wrong. I placed a takeout order, which was confirmed with a pickup time. Then, unsuspecting, I went to pick up the order and was snapped at and pointed at the door where there was a sticker saying no pickup. I was told I should sort out the fact that the order had been accepted and paid for with Uber. A big fail.

They said they only offer home delivery. Unfortunately, I couldn't place an order. They weren't even convinced to offer takeaway.

I always order from here for work meals. The pizzas are excellent, and the guys deliver them promptly and on time.

Delivery took too long and 4cheese pizza was absolutely disgusting.

Best pizza in town! The delivery is extremely fast.

Delicious pizza, fast delivery, and friendly staff. Really great!!!

Delicious pizza. The pizzas here were still nice and warm, which I can't say about most of their competitors.

Got the wrong pizza. Called to say it was wrong, and the response was: "We'll call you back tonight." When I asked why, they hung up. Never experienced anything like this before.

Best New York Pizza in the Netherlands. Amazing staff, very friendly, kind and hard working.

Ordered pizza online. Called to ask if they could only put very little cheese on it. Then the pizza was dripping with cheese. I called Nobelstraat Utrecht, and they refused to bring a new pizza and hung up on me. I'm officially filing a complaint with the head office tomorrow. The fact that they're busy isn't my problem.

Unfortunately, they wouldn't sell us a pizza.

The food at New York was decent, but we had to wait a long time for our order, which arrived cold. Service could be better.

You might as well eat a frozen pizza from Appie without heating it up. That's how cold this pizza was. I didn't know iced pizzas were a thing, just like iced coffee. What a mess. Luckily, the staff was friendly... but not really, their behavior was as cold as the pizza itself.

Ordered a pizza for a colleague to eat at work at around 7 pm. Got it almost at 9 pm and the pizza is stone hard cold. We called them 3 times and got a new one, but the peraon who was speaking on the phone was really not friendly at all

How can an NYP establishment display 'Friday night, pizza night' in its window and then be closed for pickup?

Sauce with pizza, and no tracking for delivery.

Took a bit long but resolved well but delicious pizzas!

I've always ordered delivery, and the service has been good and very fast. I don't recommend going to the restaurant for lunch, but for good pizza delivery, it's great. Good deals and affordable prices.

I messed up my order due to my own mistake, but they were very helpful and completed it afterwards. Even got a bigger pizza from them🍕🍕

Very tasty pizza, very hot and the pepperoni super crispy. The cookie was also very welcome!

A lousy store with antisocial management and staff. If there's a problem with your order, they'll do anything to treat you in the most unfriendly and rude way possible.

I'd rather take a bath with my toaster plugged in than ever order anything from here again. Today I received a flyer from this branch in my mailbox, reminding me of a €22 order placed in September 2024. Thanks for the reminder! The pizza I ordered was no longer in stock at the time, and my money was supposed to be refunded: fast forward almost a year later – still no refund. The head office and this branch ignore all communication: multiple calls, emails, and social media posts – complete silence. It's unbelievable that this company and its incompetent franchisee have a right to exist.

Don't give a damn about 'no - no' stickers. Keep your advertising at home.

Horrible place to get pizza from and ir smells bad

awful place, pizza was stinky and tasted weird manager was really rude when i complained

reaally shitty food and seemed really gross when i walked past

Closed before 2100 just to get drinks...

Very bad customer service by forgetting to bring things many times and not caring to cover up for it (besides fake politeness). I have ordered many times from them for many years but they have gotten worse so I won't order from them anymore. One day, I have ordered several products from them including nachos that they forgot. I called them, talked to a guy, he said it was too late to send the nachos because they were closing, but I could include them next time by calling and telling NY Pizza that that specific guy (he gave me his name) had said so. He said that he has written a reminder about this on our client number. The next day, I decided to order again at NY Pizza, in order to get the nachos that they forgot. I ordered and called them to include the nachos but they couldn't do it because the guy that made the note wasn't there and they couldn't make this decision. The nachos costed 9 euros and they couldn't take such a small low-cost decision unless they talked to that specific guy that had the proof which is obviously ridiculus. I strongly don't recommend them not only because they forget things and not care to redeem themselves. They also mass produce/deliver without quality not to mention the extreme prices e.g. 5.5 euros for a tiny portion of potatoes or 5 euros for a 1.5L coke. If its about pizza there are many original italian small pizzarias that love what they do and care about quality and its not a big conglomerate like NYP so I recommend to order from these to boost also the small business owners.

Really terrible service. Missing a pizza from my order. Fine, that can happen. Phone and told it will be 20 minutes. Nothing after an hour. Call and told it will be any minute. Another half hour, still nothing. The original pizza itself was very average and not very warm upon arrival. Judging by the other reviews, this place needs to sort itself out. Will definitely not be using it again.

Very unfriendly to customers. Rude employee on the phone who does not think along. Pizza is fine

Poor quality meal, economy pizza and barely warm croque madame, cheese not even melted and all too expensive.

I've been trying for almost two months to get a refund for an online order that I cancelled immediately over the phone (yes, we simply changed our minds, it happens). Since then, there have been over 20 emails exchanged with their customer service, and they keep gaslighting me into believing that the specific franchise needs to contact me and resolve the issue. I've never experienced such poor business practices. Zero stars.

Emailed back and forth 40 times about a double payment, head office sends it to the franchisee, who sends it back to the head office... I just want my €30 back!

They said they called, but did not and they didn’t deliver my order.The guy that said this place is a scam could be right idk.

I needed pizzas for a group event of 25 people. In a somewhat difficult location. I had ordered by telephone well in advance. They thought along well. And they were exactly on time. Everything was hot, and they called ahead to say they were coming. Which saved me stress as an organizer. it was important that the food actually came during our break. That went very well. And they were also bizarrely delicious pizzas. To be honest, I thought that with such a large chain it might be disappointing, but I wanted to make sure they could handle the order. Now GLOWING! THANK YOU SO MUCH!

Only when hot does it taste good

Just canceled my order without any explanation, waited for nothing for an hour

Ordered pizza arrived an hour and a half later without my drink. Then it is said that it has fallen to pieces. Called and said it would be delivered, waited 2 hours and still received nothing. Worst thing ever!

Let's start at the beginning... We ordered a pizza, actually not one but 10 worth 180 euros!!! Including one protein pizza. This pizza was sooo gross, gets it. He tasted like old dirt and shit. We thought something was wrong, we called and as soon as we spoke to the manager and had our say, the 'manager' just hung up without saying bye or anything. What kind of role model is that? What a stupid thing and dominos is definitely tastier and better and more fun! Pizza is now ruined for the rest of our lives 😞!!!

Lousy delivery service, forgetting things again and again, promising to deliver and then doing nothing. No chance.

Pizza only arrived 45 minutes after it was supposed to be delivered. The condition the pizza arrived in was laughable. They just threw some sticks of basil on it 🤣🤣 And it's a shame because sometimes the pizzas are really tasty. But more often than not it's pretty bad. They also forgot all the extra ingredients and then they were confident on the phone that they had added them (you really can't see any hot honey drizzle on the pizza in the photo. And the other one really didn't have any extra cheese on it, there was hardly any cheese on it at all). Because of course nothing can be their fault. They also forgot the bottle of coca cola. Then they brought a regular bottle of Coca Cola instead of Coke Zero (might be my mistake, but I thought I was really sure that I had ordered Zero and double-checked because of the price of the bottle). In short, even if you buy at a discount, this tent is actually not worth it. It's better to spend your money somewhere else where they can always deliver the same quality.

We ordered at 7:00 PM. Called an hour later to ask where our order was, and was told it would be delivered in 20 minutes. Tried calling several times with no answer. We finally received our pizzas at 9:30 PM which were cold and hard.

DO NOT ANSWER THE PHONE AND JUST HANG UP. CRYING CHILDREN ARE SITTING NEIGHBORHOOD NOW, WAITING

DO NOT ORDER - FOOD WILL NOT ARRIVE. Ordered around 19:08 expecting the indicated 25-30min delivery time. Started calling them 20:43 because no pizza was delivered and the thuisbezorgd app didn’t show any progress. No answer on the phone after numerous attempts. 21:08 the app suddenly switched to ‘order delivered at 19:38’ - which is not true. Feels very much like. Scam. It’s now 21:40 and still no pizza. Leaving negative reviews to spare others the same and requesting a refund.

Ordered a pizza and it was never delivered. Called after an hour and was told the pizza was on its way. Well that wasn't true. They lied about that. There was no pizza. And then I tried to call them 10 times and they didn't answer the phone all evening. Or they picked up and hung up the phone. My money gone. No dinner. I feel very cheated.

Pizzas ordered at a location where people cannot easily get to. I asked by phone if this was possible, it was no problem! Great service! I also forgot to order extra garlic, after calling, extra added. TOP

After asking nicely, extra garlic sauce was added to the order without any hassle, 5 stars for these people

Pizza good, but the pistachio desert bom!

Your delivery drivers are reckless. Deliberately trying to hit people and cause conflict.

If it says online that it is open, you walk in and you are immediately turned away and they say that it is only open for delivery

These think they're funny. Last month express non-delivery instructions followed not 1 but THREE times in a row. I was standing in front of the door and that boy saw me and quickly rang the doorbell while he was still on his bike. He thinks is funny with his smile Today I tried last time and still nothing good! 2 of my half pizzas are wrong and the other half forgot toppings!? Yes, never here again.

It's a shame that this company chooses to flout the rules. 3 advertising brochures in a week with clear no-no stickers. Very unfortunate

A wrong order can always happen, but if the delivery person arrives so late for the replacement pizza that the pizza is cold, I would still like compensation. With this tent the compensation is apparently 15% discount on the next order, I thank you for that.

I ordered a promotional pizza with my savings points and a Ben and Jerry of 100 ml. I accidentally got the wrong Ben and Jerry flavor. Then the delivery man said he would exchange it and I even got a large Ben and Jerry afterwards, just in time before I had to go to my night shift! Thank you ❤️, the pizza was delicious too!

Insanely bad service. Staff doesn’t even speak Dutch nor English. Took 3 hours to get here freezing cold.

Shawarma pizza came without garlic sauce, after calling they offered to bring loose garlic sauce immediately. However, this took longer than half an hour, by which time we had almost finished the pizza. In the meantime we also called to get a new pizza, since sauce on a cold pizza is still not what we paid for. According to the girl on the phone, this was not possible, only a small discount for a next order. Then the person delivering the sauce at the door also asked to see the pizza to verify whether there was actually no sauce on it. Very stingy affair.

Ordered a pizza, the pizza was hard as dry and barely had any topping. The delivery person waited downstairs without saying anything (apartment building). Opened the door for him 3 times, he didn't speak English or Dutch, music in his ears while I tried my best to communicate with him, he had no manners and put the pizza boxes on the floor while he took it out of the bag, very unhygienic . I don't understand how you can have someone like that delivered or even hire someone!! Stomach of eating. That was the last time.

Just refused to order take away at 10:15 PM even though they close at 10:30 PM according to the website. They said they stopped taking orders after 10pm. Once home I ordered via home delivery and apparently that was possible. Very weird. I understand that if your workbench is clean you don't want to help a late customer anymore, but they were still busy rolling pizzas. Too bad, I like to order here

Ordered a bunch of stuff including the kids meal for my son, the website showed a Skylanders but all he got was some girly stickers…he’s sad, I think this is very scummy marketing and the food wasn’t even good enough to make up for it…

I ordered a caprese pizza today. After opening the pizza box I saw that there was no pesto sauce on the pizza, but only cheese and tomatoes. After calling, I was told that the pesto sauce had run out..... unfortunately this is not the 1st time this has happened to me after ordering the caprese pizza in this branch. So it feels a bit like Russian roulette whether your order is delivered complete. As a compensation, I was offered a 15% discount on my next order, but given my dissatisfaction, that is not of much use to me.

Delivery person at the door drops flyers without picking them up. If you say anything about it, you are a 'cancer mongoloid'. If you accept these types of figures, the rest of the tent will not be in good shape either.

I called this branch because the branch near me was closed due to crowds. I was contacted and told that they could not deliver to me (obviously no problem). When I asked if I could pick up the pizza, I was told that they do not have takeaway, even though it is stated on their website and they advertise this. This man immediately became angry and wanted to hang up on me in the middle of the conversation. Instead of speaking to me properly, I was only told, shouting, that I was not allowed to pick up and that they did not want to and would not deliver. Ultimately, they just hung up. Shame about this staff.

New York Pizza Utrecht Noblestraat delivered a burnt picture on Saturday. Manager said this how they serve their pizza, which is not true. He obviously does not care about the quality of the product nor the customer. Attached are images of the pizza versus the one I had to order because I could not eat what New York Pizza had delivered. If you compare it to the Domino pizza you can see what I am talking about.

The owner of this place is a scammer, I worked for him and he paid me in points. Don’t go work for him. P3zzo di m3rda

terrible place, pizza arrived late (third time now), manager very rude and disrespectful to both customers and employees

Ordered delivery. Never got the order although we were exact in where to deliver the pizza. When I called to inquire the person was extremely rude and told me that my address was wrong, although I told him exactly where to meet me. He accused me of lying and then asked me why I ordered a pizza in the first place. I never write reviews, but this was the worst experience I have ever had. I never got the pizza and he refused to cancel the order.

Good pizza and fast delivery, Amir is great!

Waited 3 hours for a pizza that never came.

It is not possible to order take away, there is no possibility to order at all.. and then I couldn't order.. seriously haha.

Absolutely positive! Don't read extremely good things online, but within 18 minutes the pizza was really fresh out of the oven and perfect at our home. So look a little further than what the reviews say, 100% satisfied and will definitely order again next time!

In fast food restaurants category this place is my favorite. Fast delivery and tasty food

I placed an order, the delivery boy did not knock on the door but called my cellphone instead, i couldn´t picked it up so i called him back, no answer. I opened the door and there is nobody on the street. I called right away the restaurant and they said that nothing can be done and that they will NOT give my money back (26€). I do not recommend ordering pizza here. You might end up hungry and with less money.

Had to pay twice because the first order 'didn't go through', so according to the employees I had to order again and would get the money back for the first order. However, I never received that money, after months of emailing and calling.

Waited an hour for cold pizza without sauce…