New York Pizza in Wijk 09 Leidsche Rijn

Yesterday, for the second time, I waited 2.5 hours for my order, even though I live 10 minutes away from this place. Then I ate my dessert and had a rubber ring in my mouth...

Well what can I say 3 hours later a cold pizza.

What a terrible place! You wait at least 30 minutes, regardless of whether it's busy or quiet. I was here three months ago, too, and the fridge for drinks was broken. Now, three months later, it's still broken? Excuse me? What a terrible place!!!! I'd rather buy a frozen pizza, man! PS: Picture to prove the fridge is broken.

The worst NYP ever. I bought two pizzas, and they were cold. I was waiting for my order when it came out of the oven. It sat there for over a minute before the employee put it in the box. Instead of finishing my order, he picked up his phone and started using it. The pizza was cold and hard, and my order was incomplete. Not everything I ordered had been added.

As a critic, I always get great pizza at New York Pizza. Delivery on a busy Saturday night is also really fast. Delicious!

Unacceptable Service and Quality- New York Pizza, Leidscherijn. ​While I rarely leave negative feedback, the experience I had was exceptionally poor and warrants this review. ​I waited a staggering two hours for my delivery. Upon arrival, the pizza was completely cold, and the chicken dish was incorrectly prepared ("messed up"). ​When I called to inquire about the delay and issues, I was informed that the kitchen was managing 70 active orders. ​While I understand and respect the challenges of high demand, your responsibility is to manage your capacity effectively. Accepting an volume of orders that leads to a two-hour wait, cold food, and mistakes in preparation is not merely busy—it is a failure of service and logistics.

Ordered two pizzas at 6:45 PM, with a delivery time of 8:05 PM. I called at 8:45 PM because the pizzas still hadn't arrived. I was then told the delivery driver had just left and it would take about half an hour. Then the delivery driver arrived at 9:40 PM with cold pizzas and the wrong ones. We ordered a shawarma pizza and a truffle pizza, neither of which we received (see photos). DO NOT ORDER HERE!!!

Delivered the wrong pizza, they called the delivery guy to come back to me and he didn't have my pizza. He offered to go get it at the other person's house of all things! He also opened the boxes outside in the cold to check what they were. Received a new pizza finally after 2 hours.

What a crappy place. If you let yourself be persuaded to give NYP Leidsche Rijn another chance after previous issues, I've fallen for it again. You order a few pizzas on Sunday at 5:30 PM; delivery asap. Then, after paying, you're given a delivery time of somewhere between 7:51 PM and 8:06 PM. When you check the online order system, it shows 7:58 PM as "ready for dispatch." Then, you call at 8:40 PM when you see the status hasn't changed. Finally, you get a representative on the line who casually tells you, "Oh, it's just finished and will be here as soon as possible." When you confront the representative with the fact that you've been on "ready for dispatch" status for 45 minutes, they suddenly have a "status system malfunction." "It'll be here soon, it's a bit busy..."! When I told the employee I expected a hot pizza, the answer was simply, "If it's cold, just call back." Well, then I knew I shouldn't expect hot pizzas. They were delivered again at 8:56 PM, and you guessed it, they were freezing cold.

Forever. 2 hours to have 1 pizza delivered. Pizza too cold. Taste good but delivery time pathetic.

2 hours for delivery. Just don't order here.

We're skipping NY Pizza from now on. Several deliveries have been late, meaning we have to reheat the pizzas ourselves in the microwave. Prices are getting higher, and the quality of the pizzas is unfortunately deteriorating. No longer recommended.

I ordered pizzas for my kids at 6:30 PM, with delivery "ASAP." I called at 8:00 PM to check the status. The pizzas were in the oven. Pizza delivered at 8:40 PM. Cold cardboard frisbees that had actually been out of the oven for 45 minutes. Really gross. Really, really, really gross.

The worst pizza delivery I've ever had. The wait was 3 hours. Yes... 3 hours! If you can't handle the orders as a company, then don't accept any. The food was okay, just okay. But I won't be returning. And neither should you.

Extremely slow delivery. Don't order from here.

Way too late, and they lie about when the delivery person will be there when you call

Would have given 0 stars. We ordered the korean soy garlic chicken and the hot honey chicken. It felt like the chicken was sitting out for days, and there was barely any sauce. Even dutch food is seasoned better than these chicken pieces. The girl who was working there had dragon nails and I am not a health inspector but I am pretty sure that there is a whole bacteria colony beneath those nails and she should have worn gloves before handling adding cheeses on pizzas. Moreover I have two pictures of the order screen and lamps sitting just above the tub of sauce and it was loaded with dust and grime. If you like your pizza with a side of some soil, and nail gunk, feel free to order your food here.

Ordered since yesterday and I didn't get my pizza or my money. They are scammers and such bad people.

The garlic oil and parsley are structurally forgotten on the pizzas that I always order and where it should be. This has happened 15 times in a row now. Very bad. Other products that I ordered extra have also been forgotten.

This is definitely the worst branch I have ever seen, the knife for cutting is used to draw lines without actually cutting, the staff is constantly shouting or talking to friends as if it is a tea party and it takes an extremely long time before an order is ready, I have now been there several times and it was only good once, the staff is no longer visible, if it is the same the next time as the last 2 times, it was set the last time Once again, just to be clear, very bad, simply no words for it

Scammers! I'm getting a small amount back from them. I ordered 2 drinks there on the spot (at one of those ordering columns). They didn't sell them anymore. Money would be refunded and I would receive a confirmation email. Getting cash back was NOT possible. Here it comes! Never had of course. It's been 2 weeks now. So watch out what you're going to order or you'll lose your money!

After waiting for 2 hours I received a pizza brick without cheese on it, these people don't understand

Ordered the 40cm shoarma, worst pizza I've ever eaten at nyp. Normally I'm always super satisfied and a fan at other branches but this pizza was really hopeless. I asked for extra tomato sauce, there wasn't any. Base tough and hard and little shoarma compared to nyp gorinchem.

Pizza was so dry almost no cash was cold and was also inedible

Toen ik aankwam was er niemand te bekennen, stonden buiten alleen maar op hun tel en te roken… komen binnen l, moet je geholpen worden??? Ik zeg ja wil graag pizza bestellen, o! Doe maar via het apparaat… telefoon bleef ook alleen maar overgaan, maar ze waren drukker met buiten hangen…. Kwamen uiteindelijk een paar naar binnen om wat te doen, moet niet denken dat ze weten wat handen wassen is…. Wat een varkens!!!! Het enige wat ze kunnen is schelden en domme gesprekken voeren!!!

Terrible delivery service, do not let you know when an order has been canceled. Save yourself the time and don't order here!

Absolutely hopeless company when it comes to delivery.

DO NOT order here (and certainly do not cancel). Ordered regularly for a while without any problems, but in recent months it has been a disaster... Delivery took twice as long (more than an hour). 3rd time, after ordering, there was again a ridiculous delivery time (two hours?!) so we canceled the order (why not report estimated delivery time before confirming order..?). Can't get the money back. Apparently they do refunds manually, after canceling they said 'it may take 10 days'. After 2 weeks of calling, they say again 'we will arrange it, it may take 10 days'. For a few euros it wouldn't matter to me, but 2 pizzas is about 35 euros.

People don't order here, they are scammers! Placed an online order worth €37.97 on March 13 at 3:00 PM and paid via iDeal. Because I was later told that my sister-in-law would make pizza for us, I called this business at 4:00 PM and canceled the order. Normally you will receive the paid amount back into your account, but after almost a month I still have not received anything back. I have already called this company 3 times within this month, each time they say that they will tell their accountant to deposit it, but it is all empty. I'll be visiting them soon to get my money's worth, I've been patient until now, but it's also running out. Bunch of scammers they are!

Whenever I place an order, it arrives cold and soggy an hour and a half later. Now for the 3rd time in a row. I won't order from here again

It took a long time for me to get my food, I think I waited 2 hours

Order has not been delivered. No money back, home delivery does nothing. Tip: never order anything here!! There are more than enough good pizza makers.

I am very disappointed with the service. The employee who answered the phone just hung up, and on top of that my order was delivered incorrectly. This is really not neat and could be improved. Very bad service

It took them 2 full hours to deliver and on top of that my food had gotten cold. I'm experiencing this for the first time.

Last time pizza was delivered wrong and we waited 3 hours. Ordered now at 4:00 PM with delivery time 6:00 PM-6:15 PM and still no pizza at 6:45 PM. Bizarre. I still eat my guinea pig out of misery

Ordered pizza here through just eat app "thuisbezorgd". When they came on the door after very long time the guy told me I haven't paid for the pizza. I showed him the order confirmation on my phone on the app. But refused to give me the pizza. You can imagine I wasn't happy at all.

Ordered 4 pizzas last Sunday. After calling 3 times and they said half an hour in advance that the delivery person was on his way (we live a 5-minute drive away and were not able to pick them up). 2 hours and 15 minutes later we received the pizzas and they were cold.

I have never had such a bad food delivery experience in my life than here. Food comes more often, late or wrong. But the last straw was the final straw. An hour after ordering, I receive a notification on my app that it has been delivered, but I had no delivery person at my door. I call and they say it has just come out of the oven and is being shipped. So they set delivered but didn't actually deliver. Foreign. Another hour later still nothing delivered. I get a half-hearted apology and the proposal that my money will be delivered after 10 working days. Judging from the reviews, I'm not the only one with this. I would advise against ordering here to potential customers.

OMG!!! I've been waiting for 2 pizzas for two hours. My daughter should have been in bed by now. Called you twice and it was almost there (8 minutes), now it is 15 minutes later again. This is really not possible!

Waited 2 hours for 3 pizzas. 30 minutes on hold on the phone to ask where they are staying. Would get free ice cream as an apology. Pizzas would be there in 15 minutes. Took another 30 minutes and......no ice!!! Once but never again!!!

Ordered a tuna pizza and added toppings. Less than 5 minutes later I receive a call saying that there are no onions and mushrooms. Very annoying but easily resolved by calling. I then indicate that I want extra tuna and oregano instead. A little later my pizza is delivered with the slightest bit of tuna and chorizo ​​instead of oregano. Had to call several times before I got them on the phone only to be told: 'Can you really not eat it? because the ovens are off and we are closed'. As if the question was not absurd enough, I indicated that I do not eat meat and eat halal at all, did I want to be made to believe that chorizo ​​(pork) is halal??? I am then promised that my money will be refunded, but according to them it will take 5-10 working days???

We ordered a pizza here. We thought we'd quickly order something, it took about an hour before the pizza finally arrived. Fortunately the pizza was warm and quite tasty, just not cut very well.

Took a very long time. Food was good and hot

Unbelievable what a bad tent. Ordered a pizza here and only received it ice cold 2 hours later. And unfortunately this was not the first time it was unbelievable not to order here and the person who answers the phone is not the friendliest either!!!!

Placed an order via home delivery tonight. Declared as soon as possible. Received confirmation of the order immediately after ordering, but no estimate of what time. All it said was that it would take 55-75 minutes and otherwise you would be told. Finally after 90 minutes someone was at my door...

Very bad service!!! Waited 2 1/2 hours for 2 cold pizzas. Unreachable by phone and a waste of money! Never order anything again.

Do not order at the Proostwetering Utrecht branch. Waited for 2 hours, you can't get anyone on the phone, pizza was cold Bad staff and dirty

Ordered at 6:30 PM and still no delivery after 2 hours. Cannot be reached by phone, band as answer. Won't order here again......

It's not normal! ANOTHER HAIR IN MY PIZZA! Sorry, but this is really not possible! What a dirty mess... waiting half an hour for a pizza with a nasty black hair! What a pervert..gad🤮 I really don't recommend New York pizza...dirty mess

I used to always order New York pizza, especially the Margarita for my son. At one point there was hardly any cheese on it. I mainly tasted the red sauce. After receiving the Margarita disappointment several times, I switched to the competitor who did provide value for money!

What a bad place, ordered pizzas because we were in a hurry, fifteen minutes after the promised delivery time they indicate on the phone that it is almost going out (not that they contact us themselves to say it will take longer). This makes it at least 30 minutes late. Still no pizza, but three whining children and even more in a hurry... If I should have read the reviews first, I certainly wouldn't have ordered here.

We were literally the only ones in the business. It took 30 minutes to make 3 pizzas and 6 chicken nuggets. All this while we saw the employees chatting on their phones, and after asking how long it would take, they still had not gone to work. Good variety in pizza toppings

What bad service, an hour ago my pizza was in the oven... then the tracker was broken and they couldn't find the delivery person!! If you want to have a good evening, order somewhere else!

Ordered pizza 1.5 hours ago and they are “on their way”. The saving grace is ridiculous (even less discount than standard in the app) and it comes as standard.

What a drama and mega bad service. Order a pizza to eat on the spot. If you wait 30 minutes, the pizza appears to have been ready the entire time. People don't announce that the pizza is ready. You don't get a buzzer, so if you don't ask yourself anything, you won't get your pizza. There were 8 boxes waiting for the oven. After we asked about it, the other people also went to get their ordered pizza. Really too ridiculous for words, never, ever again! Big name but customer friendliness and service are miles away.

Artificial nail found in pizza. Contacted for hygiene check, but no response from this franchisee, not even via NYP head office. Not taking the complaint seriously at all despite a photo as proof and emphasizing that the complaint is not about obtaining a free pizza, but about improving hygiene. We will never order from this NYP branch again.

Poor hygiene, no cutlery or anything available for eating on the spot at the table. Next time different location!

Bad service here, you pay for the extra sauce, but you don't get anything. It used to be much better. Don't order here anymore.

The lady at the counter is happily stretching out pizza dough with the sleeves of her sweater in the flour. So not very hygienic. Ordered a NY Vega but got something with salami. Fortunately they immediately started again on the NY vega, had to wait a while and then it came. Unfortunately they cut the pizza with the wrong pizza roller. They have one with a green handle for vegetarian and vegan, but apparently it's too much trouble. Pizza was ok, but service and speed were severely below par, not to mention hygiene.

Ordered a pizza to pick up, it arrived at the location and the employee sat at the table and looked up in shock when we stood at the counter and said that we had ordered (in addition to the 5 other orders that also shocked her), then without washing hands started with making the pizzas and first complaining for 5 minutes with an employee from another restaurant who quickly fixes her number. And then finally started on my pizza. So if you care about hygiene or speed, drive to another branch.

Not flawless but very well done! Thanks I had placed an order. After waiting a long time, I called to see if it had arrived correctly and it turned out that the order had not been placed because a pizza had been lost? Our order was then treated with priority and we received a sorry and refund at the door.

Picked up pizza here for the whole family. All 6 pizzas have very thick edges without sauce, and the garlic oil on the edges was also forgotten, so it was very dry and the edible part was therefore minimal. All the ingredients are piled on top of each other exactly in the middle... there is zero love in it

Service is not good they not nice with the customer....I didnt not eat the pizaa i send it back..crazy woman is not nice , she doesnt know how to tret the customer right..

Ordered pizza online and clearly stated 5:45 PM. Pizzas were delivered at 4:50 PM. Called for consultation, but I was blamed even though I clearly clicked on 5:45 PM. We are eating cold pizzas for 50 euros (!) tonight…

Not available by phone, so where should the complaints go? Just a fly on the pizza.

I have yet to have a pizza ordered take less than an hour. Once I even ordered 2 hours in advance and it was still late. Only order if you have time.

Pizza base was like cardboard, they were also too late. This was the last order I place here

Had to wait 2.5 hours for our order. After which the order was incomplete. Pizzas were cold and customer service rude. Would there be compensation? Unfortunately, nothing has been heard yet. Never again for us.

Always been satisfied with the quality of the pizzas. These are really the tastiest you can get and many Halal options!

Dirty place, really dirty, only working vagabonds, people without staff, clothing, nothing arranged, there is a PIN problem, do you want to pay in cash, they have no change, won't come back here again🤮

On the official website there is a promotion called 2nd pizza for free. But the coupon is not accepted because this franchise does not want to participate. Nowhere on the website does it say that they are allowed to do this! Or don't post anything on the website or make it clear which locations are participating.

Pizzas are always delicious and customer service is top notch 👍🏻

Didn't saw the comments here while ordering but for us everything was perfect. The order was correct, the pizza was hot, it was in our door in 30 min. I ordered via Uber Eats and on Sunday at 18:00

Ordered homemade pizza, deliberately unchecked cheese and added plant-based minced meat, in addition to some other tasty toppings. Got with cheese and plant based pepperoni. Nothing can be done about it, according to the person on the phone. Because homemade pizzas always include cheese as standard. Not mentioned anywhere on the site. Last time I ordered here.

Pizza was cold, delivery was not prompt, customer service on the phone is poor, plus delivery was 1.30 minutes late. I'm sorry to hear about this company!!!!!

It was super to be delivered by 23.04 but around 23.15 the delivery guy gave only the cookie and told that the pizza is mixed up with another order and he will bring it within 5 minutes. He never showed up after that. The pizza was not delivered. Moreover he marked the order as delivered when he delivered the cookie. Edit: I am making it two star from one because the issue was addressed next day when I called. The pizza was sent with a complimentary ice cream. But this type of service is not acceptable.

Cancelled my order three separate times, once on the same day and twice on different days. Why bother accepting the order at all if you are going to cancel it anyway? Can't imagine it was too busy every single time. Just lazy good-for-nothing people running this store that are not interested in providing the service they signed up for. Well, based on the other reviews, guess I didn't miss much at all. Thanks for nothing, I'm sure Dominos will appreciate the extra business they get.

Order cancelled no explanation given

taking ages(2h) to deliver even tho 30 min is whats promised

Op 9 maart een bestelling geplaatst. Binnen een aantal minuten teruggebeld dat de helft niet voorradig was en dat de bestelling gecanceld zou worden, het bedrag van € 112,- zou binnen 3 werkdagen terug gestort worden. Inmiddels bijna drie maanden verder, diverse telefoontjes met de vestiging en mail verkeer met het hoofdkantoor en tot nu toe nog steeds het geld niet op m’n rekening. Hoe de vestiging en de franchise organisatie van New York pizza met klanten omgaan is echt schandalig.

Incredibly bad! First ordering here was a disaster, pizza half burnt, then ordered 2 more times, and each time the pizza was either burnt or extra topping for which I paid, not on the pizza, all in all unfortunately, but I will never find this branch again for the rest I definitely like New York pizza.

Arrives cold and cannot be eaten. Waited way too long for very dirty pizza, yuck!

Unprofessional, worthless. Don't take enough money and then don't give the extra money back! Fine.

Ordered 4 pizzas, had to wait more than 2 hours. Unreachable by phone, finally received the pizzas all the way from New York??? I won't order from here again

BASKET: DO NOT ORDER HERE Trash. Delivery time of 2 hours (pizza has not arrived yet) + they are completely unreachable by telephone (receive an automatic message and hang up automatically). Update: just received the pizzas and you have to believe me that they are (logically) ice cold. Don't do it...

Nice waited 4 hours and still nothing

Bad service. Fake offers as "good maker". The quality of the food often leaves much to be desired.

I have been waiting for my order for over 3 hours now, I called 40 minutes ago and it was supposedly on its way; really unprecedented. Better get a frozen pizza next time

I have never said this before in any review, but if you read this, do yourself a favour and order elsewhere! Posting an updated review about NY Pizza. 3 Months ago I wrote that NY Pizza messed up my order 3 times in row, but the counter has now come to 5 mess-ups in row. Just a few examples of NY Pizza their service offerings: forgotten products, forgotten sauces, wrong ingredients, poor quality food, and 2 hour+ delivery time due to 'forgotten orders'. Their latest mess-up: I ordered a cinnamon bread and instead of a cinnamon bread I received some baked dough with sugar loose in the box (see image). Their customer service is difficult to reach and multiple times I was promised a refund which never came. Again, don't order here.

Update** 3 weeks later and it is impossible to get in touch with ny pizza or the manager. I still haven't got my money back. My order was canceled because it was too busy. Okay, weird, but it can happen. It is now 2 weeks later and I still have not received my payment. How difficult is it to return a payment?

Wow, what a grumpy staff... Good pizza otherwise, nothing to complain about, when I asked if the pizza could be cut again I was given the pizza cutter (otherwise fine) but got a grumpy face in return.

Don’t waste your time and money. They delivered the worst pizza I ever had in my entire life. The quality was super low. It was mainly low quality bread. I won’t try it again.

Placed an order online, didn't receive a pizza after waiting for over an hour and haven't heard anything yet. So I called and kindly asked for an indication of when the pizza would be here. We were hungry and if it would take a long time, we would have something to eat. We were then told that he did not know. After asking further, he indicated without any information from us that it was not yet in the oven. Asked how he could know this without an order number or name. When he passed on the order number, he still had no indication. Indicated that we did not ask for an exact time, but whether it was more like 30, 60 or 90 minutes. 2 hours was the blunt answer afterwards, even though the branch is already closed. Fortunately, I opted for post-payment. So the order was cancelled, but I will never order from here again.

Ordered pizza! 30 minutes late. In the end they forgot the sauce. We call an unfriendly employee on the line. He says yes, we will bring the sauce, takes about 20/30 minutes. We then indicate that our pizza is cold, she says yes, too bad, then we can't do anything else! Too bad they don't come up with a solution for your customers.

The best place Leidse Rijn The sweetest manager Very customer friendly and the pizza tastes delicious. I come here often Because I received poor service at other locations I am always helped here, everything is clean and sterile Great, keep it up!!

Me and friends were very hungry so we ordered delicious pizzas. But after half an hour we suddenly received a call that they were not going to deliver the pizzas because they were too busy. All other restaurants were closed so we starved. Not cool.

Due to a malfunction at Ideal, there was a double payment and therefore a double order. Received 1 order, never got the money back for the other. I've been working on it for weeks and am being sent from pillar to post. Ridiculously bad service.

I order from here regularly and 9 out of 10 times it goes just fine. Don't understand all those negative reviews. The nice thing about this business is that when my order is delayed, I always get a call with an update and apologies and also the option to cancel. A few days later I also received a discount code for the inconvenience, which was great! If you order during peak hours, it is logical that it will take a little longer. In short, a hard-working team that I am satisfied with so far.

Worst pizza delivery ever!! If you want to save your time and temper, just never order from here!

8 maart heb ik 6 pizza’s besteld bij New York Pizza. Via de website gaf ik aan dat ik graag wilde pinnen aan de deur. Toen de bezorger aan de deur stond gaf hij aan dat hij geen pinautomaat had. Hij zei dat hij een tikkie zou sturen naar mij. De bezorger van het filiaal Haroekoeplein 144 stuurde mij na 10 minuten een tikkie. Op dat moment waren wij nog rustig onze pizza aan het eten. Nog geen minuut daarna werd ik constant gebeld door dat telefoonnummer. Ik stuurde een sms dat ik al had betaald en stuurde een bericht of New York pizza zo met zijn klanten omgaat. Na de zesde oproep nam ik op en dreigde de bezorger dat ik wist waar ik woonde en schelde hij meerdere malen met kanker. Ik voelde me erg onveilig en vind dit echt heel erg belachelijk. Hoe kun je zo met klanten omgaan? Ik vind dit echt niet kunnen. Wat was dit een nare ervaring. Bah.. Nooit meer hier bestellen!!