New York Pizza in Zwanenburg

Called and agreed that they would deliver to our work, even though that would be just outside the region. Called half an hour later regarding the delivery time, only to be told that they aren't going to deliver. Really bad; our break is over and we are still hungry. They had our number and could have called to say that it wasn't coming after all. Very bad! It's a shame it has to go this way.

Pizzas are great but the sauces are so mid. 2 days ago i got the no kiss garlic and there was no garlic flavour like i imagined it will be barely some garlic, and now with that parm hit sauce the same thing barely tasting any parm or cheese of some kind

I came in yesterday before closing time and ordered 1 pizza and snacks: hot pepperoni, garlic bread, and chicken pops, and I couldn't believe my eyes; it was ready within 10 minutes. Respect to the people who work inside. I'm going to order and pick up here more often 👍❤️

I ordered drinks that were not delivered, then I called and after 5 minutes no one answered, the pizza was very bad and cold.

Ordered pizza today. After waiting 1.5 hours, I finally tried calling to ask where the pizzas were. After hanging on the phone for 20 minutes (we’re sick of Alicia Keys New York), my husband got on his bike to pick up the pizzas himself. They were just about to deliver them, so my husband just took the pizzas home himself. What a treat... or rather, cold and tasteless.

I don’t recommend this pizzeria. I ordered a pizza for a promotion, stating clearly two pizzas for the price of one. Only one pizza was delivered. They delivered only one pizza and refused to deliver the 2nd one, despite having shown them the promotion in the phone screen. I don’t feel like I’ve been treated with honesty, and will therefore never order again.

I don't understand these reviews.. we ordered 3 pizzas here for the first time yesterday, and that was just 20 minutes before closing time (via Thuisbezorgd), and they were delivered super fast (within 20/25 minutes of ordering)! All 3 pizzas were really delicious! I really hadn't expected it, but the flavors were truly amazing. Nothing was overdone. Everything was just right. We will order here more often! :)

The girl behind the counter always gives me top-notch service and is very friendly :)

Just ordered a pepperoni pizza it came warm, full of Sauce and cheesy.

Today I ordered pizzas, including one with BBQ sauce. However, the BBQ sauce was missing, and the chicken was paler than white (BBQ chicken meat lovers). After ten minutes of listening to the song "New York," they answered. Long story short: if you want BBQ sauce on the pizza, you have to order a separate container. Quite a hassle. There was one good thing, though: normally, there's hardly any shawarma meat on a shawarma pizza, and there was a "normal" amount of shawarma meat on the pizza. However, the service on the phone was terrible. Luckily, we have some leftovers at home and BBQ sauce, so we were able to help ourselves. But that's not how it should be when ordering food.

Food is fine but customer service is terrible. No help, just plain rudeness from the manager after my order was delivered with missing items. Do NOT ever order from them! Same yourself the hassle and energy

⭐ 1 star (if you could give 0, I would have done so) On Saturday, October 4, we ordered 2 pizzas from New York Pizza Dennelaan Zwanenburg. What a disaster. The pizzas we received were burnt, hard, and inedible. My children immediately complained about the taste and the hardness, and rightly so; this was truly inedible. I called the branch politely to explain the complaint. I asked who I was speaking to and was told it was the manager. Perfect, I thought: then I can address my problem directly to the right person. But what a disappointment. I clearly indicated that the pizzas were not good and asked for a solution. At first, the manager said he could send new pizzas; a fine solution, I thought. I pointed out that the correct address was in Zwanenburg, because I had entered the wrong address. Meanwhile, my children were waiting, hungry. They had already tried a small piece (because, well, children are hungry), but that was when the real problem began. The manager started raising his voice and said that I wouldn't get new pizzas once a bite had been taken. I remained polite and asked him how on earth these burnt pizzas could be approved for delivery. He had no answer to that. Eventually, he simply refused and even hung up the phone, without a greeting, without an apology. Unheard of! I drove to the branch immediately (within 2 minutes) to return the pizzas. When I arrived, I saw no one approaching me, so I asked in a loud voice: “Where is the manager? I’ve come to return the pizzas.” After some time, he finally showed up. I showed him the pizzas and indicated that I really wasn't calling to complain for fun. We order here often, with multiple families, and normally just expect service. The manager called the first burnt pizza “perfect.” I flipped it over, squeezed it, and showed him that this was really not normal. The second pizza was even pitch black; none of us dared to take a bite of that one. Only after a lot of fuss did I finally get my money back. But what I didn't get: an apology. Not a single word of understanding, not a single form of customer friendliness. The attitude of this so-called manager was arrogant, disrespectful, and absolutely appalling. Mistakes can happen; I understand that. But a simple apology and new pizzas would have been the solution. Instead, I was given a rude response and zero service. Because of this behavior, I never want to order here again, and I warn everyone: avoid this branch! You pay a lot of money and in return get burnt pizzas and a manager who makes a fool of you as a customer. I wish to file an official complaint against this manager through this channel. This behavior is unacceptable. As a customer, I feel ignored, belittled, and not taken seriously. We have been regular customers, but this was the last straw. New York Pizza: ensure that this is taken seriously and that the customer is compensated.

Absolutely the worst experience I’ve ever had at a pizza place. I ordered a large Doner pizza and waited for 40 minutes, only to find out the cashier never even told the kitchen about my order. Instead of apologizing and making it right, they handed me a tiny pizza with almost nothing on it. This is pure incompetence. If you value your time, money, and patience, avoid this place at all costs.

This is the best pizza I've had in a long time. I'm usually not a fan of New York pizza, I'm more of a Domino's fan, but I'd drive out of my way for this New York pizza because it was so good. Plenty of toppings. Quickly made. Friendly staff. Easily accessible.

Terrible costumer service. Makes us wait for hours then gives attitude. Still don’t know if we ever get our order

I asked for a big snack, guess what, I got a small cold snack. Half of it was missing. I will never order from here again and I recommend it to everyone!

I walked in at 10:01 PM, asking if I could buy a drink (knowing they close at 10:00 PM, but wondering if they'd even be understanding about a can of soda). Upon entering, I wasn't even greeted, and my question about buying a drink was met with a loud, "WE ARE CLOSED." Surprising, because I could have gotten a normal "No." The employee's attitude clearly indicated he was open to some kind of alternative, so I decided to leave and NEVER return. I've been eating and ordering NYP for almost 10 years now, both in the Netherlands and Germany. I've had no problems with the atmosphere or the food (although sometimes mistakes can be made with the toppings) until this location broke the record. The atmosphere is a big no❌ Service is a BIG no❌❌

Waited over an hour for a cold pizza. Called the branch and then got into a discussion with a smart employee. Never order here again. Yuck

Food got delivered after longer than an hour and it was cold and dry

Very good pizza, good prices, fast preparation

The pizza is edible... if you're really hungry. The place is tiny and slightly cramped and the restaurant works for delivery, so there are no tables, except for a small one with 2 chairs and not even napkins to eat pizza on the spot. One note... an exaggerated amount of garlic!

They cancel ‘too good to go’ too late, after I arrive or even forget to cancel. And it happened twice

I'm writing this review months after being visiting Holland last summer in August. I had a Margherita pizza, wich clearly wasn't made with a "italian style" (some people consider the true pizza only if made thin almost like a paper sheet... Whic personally I don't like at all, and fortunately that one is not the only kind of italian pizza). The pizza I had was a bit oily but it was pretty good! When the girl and the staff figured out I'm italian, they made their best to make me the best pizza they could. Also the staff was very friendly, kind and the service was fast and punctual. That pizza really made me and gf happy, Nothing to blame, only congrats. Love from Italy!

It was very busy, so we waited a long time, but I received an ice cream gift as compensation. Nicely resolved....

order said it would take about 40-50 mins, delivery person showed up within maybe 10 minutes with a fresh, hot pizza. 10/10 service and food

Had the Italian sausage and pepperoni pizza, was up there with some of the best pizza I’ve ever had. Good job guys 👍🏻

The food is worthless. The only thing I found decent was the ordering method, since it is done through the mobile phone with QR. Of course, they don't provide Wi-Fi.

The food is worthless. The only thing I found decent was the ordering method, since it is done through the mobile phone with QR. Of course, they don't provide Wi-Fi.

Exactly the pizza’s you expect from New York Pizza.

We werden geholpen door een aardige jonge vrouw die onze pizza's zelf ging bereiden. Deze waren zo klaar. Prima!

Lekkere pizza's en leuke medewerkers!

Doen niet vaak mee aan acties maar de pizza's zijn wel erg lekker.

Delicious! The toppings on the pizza are place generously. The sides are awesome and the menu offers a wide range of items; I absolutely love the crust on the pizza. Staff are friendly and helpful. Was pleasantly surprised at how nice this pizza restaurant was, given that this chain is classified as ‘fast-food’. Will order again!

Super lekker. En aardig personeel. Menu kaart ietwat onduidelijk want wat is nu een basispizza. Maar ik werd goed geholpen en we hebben onze vingers erbij opgegeten.

Vegan Californian Veggie pizza is afschuwelijk bij deze New York Pizza, geen aanrader! Heb ook 2 keer spinazie+ besteld, kreeg paar kleine klontjes diepvries spinazie en wel extra voor moeten betalen :( 12 euro is het zeker niet waard.