Pizzeria Tramonto in Wijk 13 Pelders- en Hoornseveld

Best pasta in town! Since we live in Zaandam, we order here regularly!

NOT CUSTOMER FRIENDLY IF ORDER IS NOT CORRECT. NO SOLUTION IS SEARCHED. Long time customer of theirs. Same pizza order every time. Orders were always placed by telephone or on site and never had any problems with ordering. This time things were really different. When we got home, 3 of the 4 pizzas turned out to be incorrect. Ok, that can happen... when I called, the manager answered the phone and I said that the orders were incorrect. I immediately received an answer like 'no, that's what you ordered etc etc' I tried to explain what I had ordered but the person's voice kept getting higher and higher. That's where things went wrong. He tried to be right instead of being customer friendly and finding a solution. And he didn't, it's a real shame that you don't know how to deal with customers when they have complaints or problems. This is also what I get from the experiences of a number of customers. Even if your food is very tasty or you give free food, you won't see me there anymore.

On October 29 in the evening, I ordered a Frutti di Mare pizza (large) from Tramonto Pizzeria in Zaandam via Thuisbezorgd.nl. This order cost €28.15. Unfortunately, my experience surrounding this order was unacceptable, both with the restaurant and with your previous handling of my complaint. After delivery I had to leave the house briefly. When I returned, I was astonished to find a piece of my pizza on the stairs, with a bite out of it. This is extremely unsanitary and unacceptable. I immediately contacted the pizzeria, but was not taken seriously. The owner became defensive and suggested that it was a complaint about toppings, which is absolutely not the case. The problem is that my food has clearly been touched, which is against all safety and hygiene rules. Thuisbezorgd.nl subsequently informed me by email that you could not help me further and that I had to resolve the matter immediately with the restaurant. This is completely inadequate as I ordered through your platform. I even contacted the pizzeria personally, where I was forced to express my dissatisfaction on the spot due to the rudeness and lies of the staff. Despite my efforts, my complaint has still not been taken seriously, and I feel completely ignored by all parties involved. I want Thuisbezorgd.nl to take responsibility as a mediator and resolve this complaint. If there is no clear and appropriate solution, I will be forced to take legal action. I have carefully read your legal policy and am aware of my rights as a consumer.

We often order a pizza here! Really super tasty, warm, and delivered quickly! In my opinion the best pizzeria around here!! 😃😃

All but respect for the quality, quantity, attitude and price, keep it up 💪💪 you are doing well.

Solid pizza, no frills. Garlic sauce is on point (order extra!)

I had the tortellini, my partner a pizza, and we had tiramisu. All very tasty, and delivered very quickly. Recommended!

I had provided the wrong house number. Even though it was my mistake, the order was remade and delivered. Really good service

Excellent!!!, Very good food, great quantity. Excellent flavor, nothing bad to say about this place. Just go.

Pasta is tasty, I didn't like the burger.

Very fast, nice delivery person. Pizza tasted good, well baked, not half cooked dough as you often see, but nice and crispy. A bit modestly invested. Artichoke? Where then?? Paid extra for salami, there is half a slice on the entire pizza, a bit of a shame, and extremely salty (way too much cheese, is that possible? Yes, that is possible). Nevertheless, I enjoyed the pizza, taste was good.

Delicious pizzas that were also delivered quickly!

Unprofessional!!! Pick up done via home delivery. I pick it up myself so it won't be delivered! Once there I see a completely different price for the pizza. I asked him to keep that price and they are obliged to do so via home delivery, the gentleman did not want to cooperate and said it is not possible! I called home delivery, of course they are not allowed to do that! And they were able to cancel it and indicated home delivery. They charge different prices in the store and a different price via home delivery! It will save you 5 euros more if you order, they want you to order by telephone to take advantage of their promotion! I was a regular customer via home delivery, I also have a business myself, the way they handle it is simply not possible!

Soooo they are fast. Ordered 5 pizzas to Amsterdam North, delivered in half an hour. And the pizzas were tasty and well filled.

Excellent pizzas and pastas. 👍👍

So,we ordered pizza gustosa with thuisbezorgd.Pizza was without all ingredients and taste was disgusting.Trying to forget this experience with Pizzeria Tramonto

Always delicious pizzas. Best pizzas in Zaandam!

We ordered home delivery. The food was hot! You also get really big portions. Normally you would expect small portions, but here you get value for money. The fries are delicious and the tiramisu really perfect! I will definitely order here more often!

It was an amazing experience having dinner. Everything was perfect as expected, delicious food overall great quality. The workers were also very kind and generous.

Goeie pasta met kip, prima voor afhaal.

Qua prijs/kwaliteit zeker aan te raden.

delivery centric establishment with some small tables for dining in! good pizzas and you can see it being made.

Eten was niet zoals verwacht, heb besteld via thuisbezorgd. Eten kwam wel snel, maar was niet helemaal warm meer. De spareribs waren veel te zoet en taai. De pasta was droog en hard De nachos proefde alsof de zak al 3 dagen openstond. Erg teleurgesteld

Bestel er bijna elke week, snel en echt heel goed!

Heerlijk dunne bodem pizza met verse ingrediënten! Lekker volle pizza! Zeker een aanrader!

Ik heb pasta besteld ik moet zeggen ze hebben allerleukste pasta ! Echt niet normaal! Ga zeker weer bestelen ! Dankjulliewel👍🏽

Ik schrijf eigenlijk nooit een review. Maar deze tent is het waard. Het eten smaakt als hoe pasta en pizza bedoeld is. Het eten is meer geld waard dan dat het kost. Een echte aanrader.

Was lekker, heel aardige mensen

Erg goede pizza en snel bezorgd. Ik raad aan om direct via Tramanto te bestellen

Door tijdsgebrek zelf eten afgehaald om daar een ploeg hardwerkende mensen te treffen. Wat afstraalt is dat deze mensen hun zaak willen doen slagen. Eten is prima, mooi verpakt...echt een zaak om een kans te geven met als risico dat je er vaker gaat bestellen

Heerlijk gegeten! Rijke pizza, huis gemaakte tiramisu. Echt een aanrader.

Smaakvolle goede pizza en eigengemaakte sausjes aanrader.

Bezorging was erg snel, eten enorm lekker. Pizza shoarma speciaal is echt een aanrader! Ik zou hier zeker nog een keer bestellen.

Wir hatten eine Salami Pizza und die war sehr lecker, schön knusprig, saftige Tomatensoße und einfach perfekt

Schnelle Lieferung, sehr lecker

Pasta kwam binnen redelijke termijn op goede temperatuur (heet) aan. De pasta zelf was een smaakloze vette hap.

Pasta carbonara was erg lekker! Enige wat jammer is, is dat ik geen spek erin kon ontdekken. Beetje een lege pasta carbonara voor 14.95€. Ik heb uiteindelijk zelf maar wat ingredienten toegevoegd. Parmezaanse kaas zat er ook niet bij. Al met al... smaakte het wel goed

This is our first restaurant in Zaandam. The calzone was scrumptious. Well-baked dough, vegetables and meat - nothing to add, nothing less, and the delivery - also flawless. We will definitely come back to them. I recommend. Thanks for a delicious dinner 😉😁

Hun verkopen wel echt de beste kwaliteits sparibs vergeleken met de rest van zaandam ! Echt top bedrijf , met kwaliteit voedsel. Zeker een aanraders!

Eindelijk een lekker Pizza in Zaandam. 👌👌👌👌👌

Heerlijke pizza . . . aanrader! Via hun eigen website kan je voordeliger dan thuisbezorgd bestellen. Scheelt heel wat duiten als je af en toe bij hun bestelt. 🍕🍝