Starbucks in Schiphol

The croissant was so bad that I couldn’t eat it despite I spent the night at the airport for a missed flight and I was so hungry and angry. Fresh out of 100x convenience store pack. Cappuccino ok but autogrill level. At least comfortable location

The barristers are friendly and helpful. Great customer service. 👌🏾

I ordered a strawberry matcha Frappuccino and I got a sugar bomb that wasn't made well. I think the staff didn't enjoy their work very much.

Empty carton boxes and tables not cleaned by staff at Starbucks in Schiphol airport, apparently due to lack of staff. Does not look great, to say the least.

Today Mahirah was extremely attentive and she made such an effort to correctly spell my name, which can be complicated for Dutch speaking people. She just made my day.

After ordering a decaffeinated Americano, I received instant coffee. What a disappointment, and tasteless to boot.

At the register, I ordered two large iced matcha drinks with the name "Steve" on them. The first large iced matcha arrived (with my name on it). I went over to take it, and the waitress scolded me like a child, telling me it wasn't my order because it wasn't what I ordered and that my name wasn't Steve but Steven… (I think I know my own name). Okay, a mistake with the name (no big deal), my order arrived a few minutes later, and it was two small hot matcha drinks when I had ordered two large cold ones. I pointed this out to the very unpleasant waitress, who corrected my order in her bad mood and then made another mistake, serving me two small drinks instead of two large ones… If I were the owner, I would be ashamed of the staff's complete lack of professionalism, not to mention their rudeness to customers.

This starbucks is quiet a contrast from all of the others because it wins the award of worst customer service, hands down. We were given some vouchers that can be used throughout schipol airport by our airline as they could not allow us in the lounge due to the little one's age. This is quiet a common practice & we have used these vouchers before also at several places without a hiccup. We were in the queue and noticed that the employee at the bill desk(photo attached) was extremely rude to customers, plus was actively denying service to those who had these vouchers, and there were quiet a few of such customers also before us(& including us) in the queue. We eventually ended up at Mcdonalds who happily redeemed our vouchers. My humble request to starbucks - if you dont want to honor the vouchers, just say or mention so, the topping of extra attitude from David at the billing desk does neither help me nor your brand's customer friendliness.

Starbucks at Schiphol. Reasonable number of seats and tables, but often very busy.

I've rarely seen such a sluggish team. But the worst part is the person in charge of the "hot" food—unbelievable! Over 30 minutes to grill three sandwiches for two minutes. Only one cash register open, even though it's packed. A disgrace for an airport. It's absolutely urgent to get a competent manager in place to turn things around. Get moving!

What a terrible cup of coffee....never again

I had a coffee and a chocolate muffin at Starbucks during my time at Amsterdam Airport. The coffee was delicious, and the chocolate muffin was fresh and very tasty. The prices were reasonable for an airport, which was a pleasant surprise. The service was quick, and everything was perfect for a short stop before my flight. I would happily visit this Starbucks again on my next trip.

Horrible staff…at least a couple of girls working there were so much of attitude! We saw customers getting treated like shit and even getting their orders wrong! The customer was questioned if he ordered right or noticed the cup that was used for the order ( how the hell or why should the customer be knowing what the cup was meant for!!) . We were also asked to go into a queue when we already were standing up front (btw…we were there before anyone was even around and all of a sudden a queue was started by one person that was apparently the side of entry…no board or indication for this!!) Disappointing experience.

A worker named Adam took our order incorrectly; two out of three drinks were wrong. One of the drinks never arrived, we had to wait 15 minutes for it, and we had to ask the manager for it. They are seriously disorganized.

Poor management, long waits even with few customers. Prices are usually high. You can't wait minutes and minutes even for a croissant. Not to mention the wait for a coffee after checking out... interminable.

She is the best employee thankyou so much for hot chocolate and so much nice collection of desserts

Filthy. Absolutely disgustingly filthy. Not a single staff member bothered to pick up a cloth. Not a single electrical outlet works!

Jade is an absolute star in here. Very efficient very friendly best Starbucks employee I have encountered.

Got the order wrong. Even after they said they got it.

clueless, the whole staff is just clueless…

Was fast but weird system of payment which is pushing you to choose between the euro and dollar... 🤷🏻‍♂️ 🤦🏻‍♂️

I had an espresso coffee that was burnt, horrible. Espresso is a basic coffe. That unfortunately because the older lady a the shop was very nice

The employee at this cafe restored my faith in humanity. A friend left his phone on the table, and thanks to the employee's honesty, we got it back without any problems.

Coffee? Tastes like sewage (not joking). Food? I ordered a salmon and egg croissant and it was quite okay though I couldn’t really find where the egg was. Every time I try coming to Starbucks again I get my hopes medium-high and they always disappoint me 🥲

What a drama services by a young woman behind the cash desk! Find a job without client engagement ✌🏼

ZERO GLUTEN FREE OPTIONS Really, Starbucks? Zero options, not even yogurt or fruit? Zero GF options in 2026? Shame on you !!!

I have order Strawberry Acai but I only get like Strawberry syrup, without pieces of strawberry. I asked the lady waiter with the glasses and she gave me a very rude answer like I never order. Hi lady waiter, please behave! I pay for what I order not free!

Terrible service - it's really not difficult to serve the person at the front of the queue. To be told then that another colleague will serve me when she is free - that's one customer less for you, I won't be returning!

Very long wait for a Frappuccino

I spent 20 min waiting for a matcha iced latte, makes no sense

It takes along time for ordering.

Extremely unpleasant staff. They spoke very unclearly and didn't hear anything, repeating what I said five times. After asking which milk I could choose from, the cashier just sighed. Very unprofessional and unfriendly.

It took way too long before everything was finally entered correctly into the cash register system

The place gives good vibes Not the best coffee if I may say but it was good. Prices for the airport were VERY expensive for a STARBUCKS coffee .

Very rude people working in this Starbucks. Never coming back

Incredibly poor service. The cashier was unintelligible and nonchalant. I ordered three filter coffees (€3.15 per small cup) and then had to wait 20 minutes for them.

We celebrated our farewell and birthday here on October 22nd. Special thanks to the young English-speaking waiter for his hospitality and for helping us think of ways to celebrate together. SUPER 🍀🍀

Skip this coffee and take the one in the Albert Heijn right next to it. Bad and very expensive.

There are not enough coffee machines serving. You can wait in line for more than 30 minutes. The staff is nice, but management can’t plan good service.

Black coffee, absolutely undrinkable. It was more like brown water. There was absolutely no coffee flavor. It was also incredibly hot. No more Starbucks for me.

Sorry, Starbucks. Normally very satisfied. There was a sewer charge hanging in the queue, and the coffee was so hot that we got a burn. Too bad.

This Starbucks is located on the first floor of Schiphol Airport. It's a convenient place to take a break after arrival and before departure. There are regular tables and chairs on the aisle side, and a sofa corner at the back.

The Chocolate Chip cookies were cold, damp, little bit under cooked. 4 personal, 1 cliënt and still had to wait for my turn.

Starbucks has delicious products

19 minutes waiting time for an iced tea…. The total order was only 3 drinks. Not recommended

Starbucks at schipol Airport Amsterdam Tried filter coffee … not as expected… Cappochino and othered were fine

Normally, you get your drinks at Starbucks in five minutes. But here, the employees are just joking around, which is why we waited 25 minutes. There were only three customers there when we ordered. Not recommended if you're in a hurry. P.S. I did, of course, ask the employees how long it would take to process. But the joking around didn't change the fact that we had to wait so long.

First i asked for an iced mocha, i got a hot one and it wasn’t even mocha, then i asked them to make me another one and they did but it was also bad so just dont go to starbucks 🙏🏻

My drink was just ice ! It's a shame for this price !

This was a royal disaster! This is the week of their opening apparently and we were making a line that took forever just to buy waters; but when we got to the register a very rude cashier told us that we were not able to buy waters because they were not selling any during this week. There was a lady at the beginning of the line who were gigivng instruction of everything but of course she forgot the main part which was to let us know that no drinks were being sold at that location. A complete disrespect of our time.

Wow! Completely renovated, more seats and large capacity, very nice and chic, asset to Schiphol!

21/06/2025 @ 1805 hrs. I asked for a little extra Soya milk because my wife likes her tea milky. The disapproving look of distain from the young female was shocking. Made me wait her serving customers and finally then asked her senior team leader if we were allowed…… Description young female early 20s slim black lady. Zero customer care. No smile or it’s ok no problem let me help you?? We did spend nearly 20 euros with food too. It’s just power control and disrespect of a paying Starbucks customer. I work in the health sector & would never be so rude to my patients. Please someone have a word. Thank you

The food looked pretty incredible, really would’ve liked to spend our money. Unfortunately, not only did they not take payment through the Starbucks app (there was zero indication that this was the case anywhere while we stood in line for 10+ minutes), but the woman serving us was perhaps the rudest customer service agent I’ve experienced in a Starbucks. We received an efficient two eye rolls and heavy sigh in our 20-25 second encounter, and were essentially yelled at for attempting to pay with an app that… you know… is for the company that we’re attempting to spend our money at. So… that was disappointing. The fact they had multiple options for different dietary restrictions, a beautiful looking baked goods section, tons of seating… undid by a grumpy and/or rude employee. She even had a second staff member standing with her who also seemingly couldn’t believe we were trying to buy food and ask if it was possible to get a cup of water. Very silly.

amazing staff. especially Rebecca was so kind and helpful!!!

Not Starbucks worty: Barrista was more occupied with chit chatting with his colleagues than being mindful of preparing a 5 EUR cappuccino. The coffee at Burger King is even prepared with more love and attention

A place to sit and relax in the airport. There were a lot of people, but the staff were friendly.

Really grumpy woman (with glasses) behind the counter

Had a tea and a chocolate muffin. Of course, little can go wrong with tea. The muffin was very dry and had little flavor. It's even better to get a chocolate muffin at the AH to go...

Food: nothing for vegans. Service: no help but took my money for a black coffee efficiently Atmosphere: it's an airport

I was not even in a hurry but getting a coffee took more than 20 min waiting. The operations are so inefficient in a such fast-paced location. 3 people serving 1 person definitely did not make it quicker or better. The staff seems chilled and pleasant but not bothered to offer a more organised service despite the massive line of passengers waiting in a queue.

Against my better judgement, I tried Starbucks again, the cappuccino is stuck in the 90s. The same goes for the carrot cake, very sweet.

awful my headphones got stolen here and they refused to check their cameras, said i needed to file a police report. Can only file a police report if i go to landside and lose my flight

It’s not Reserved, they don’t have reserved options, neither an average coffee. Poor quality.

€5 for a Flatwhite that they don't even know how to make. They heated the milk as if they were making soup. The place is all dirty and messy.

I love Starbucks pastries (Blueberry muffin, cinammon roll, carotte cake...). Expensive but always a good spot to wait for your flight at the airport.

It is a reserve store, but it does not provide service. The employee is only touching his smartphone

It can be quite confusing when you're traveling and looking for your favorite coffee brand at different airports in various countries. I specifically told her I wanted a tall coffee with milk and sugar, yet I ended up with something I can't even describe—foamy milk and a bitter taste. Not impressed at all.

Some time ago I got 2 chai's and 2 sandwiches here, just before we boarded the plane. The sandwich was okay, not great, but if you're hungry and haven't had breakfast yet, it's okay. The chais here were delicious. Basically what we're used to from Starbucks. You can taste the chai flavor well. You can't really sit there because it's just super busy. In addition, it is very messy when collecting the drinks. You can hardly get through because people stay in front of the counter. But otherwise the only location where Starbucks chai is still good in the Netherlands.

They promote the pistachio latte, but it wasn't there, bad thing, but nice coffee!

Flat white gone, but cappuccino madness. When we politely asked the black-haired barista with a piercing for a new one, we got an absolutely disgusting reaction and instructions on how it should look like this, which in the end I accepted with a smile as a barista. You can see the planes, the cafe vabank and the staff don't know how to behave. The flat white was okay, but the cappuccino was a disaster. When we politely asked the black-haired barista with a piercing for a new one, we received an absolutely disgusting response and a lecture about how it's supposed to look this way, which I, as a barista, eventually let slide with a smile. You can see the planes, the coffee is a gamble, and the staff doesn't know how to behave.

My worst Starbucks experience to date - due to the worst employee I have ever encountered. She worked near Terminal C15 on January 27th, 2025, had very curly hair, a pug shape and was rather tall. After making a cappuccino that was WAY too hot, she was unable to make another one that wasn't scorching hot. She smacks me with cold milk, which I didn't want because I didn't order a latte machhiato. After she finally made a new coffee after 10 minutes of discussion with her incredibly unfriendly manner, she laughed with her colleagues and deliberately made a small one, even though I ordered medium. When I asked her about it, she 'forgot' about it. I then gave her the choice of making me a third one in the size I originally ordered or paying me the difference. She finally smacked me of the café I had ordered and said that next time I should order a children's café. The employee's behavior was unbelievable, I've never experienced anything like that.

Lovely place lovely staff but medium cuppachino is half a cup of coffee in a medium sized cup. When i complained they said its the foam- and next time get a latte if you want more coffee. The prices are fixed and astronomic and then the sizes are a joke. A medium cup should be full of coffee.

Vuelo retrasado por lo que encontramos esta bonita zona de estar cómoda cerca de las puertas. El personal preparó nuestras bebidas y tomó nuestro dinero y nos sentamos a esperar el retraso. Luego sin previo aviso a las 8. 45 pm nos dijeron groseramente que nos fuéramos ya que estaban cerrando. Ellos tomaron felizmente nuestro dinero y luego nos sacaron, no por favor, no gracias, “estamos cerrando así que debes irte”. No había otras zonas de estar disponibles, lo que dejó a muchas personas sin ningún lugar para sentarse, a pesar de que podrían haber permitido a todos permanecer sentados y simplemente cerrar el mostrador. Luego, cuando todos estaban fuera de la zona de estar, la misma señora grosera arrastró unas 10 sillas (gritando por el suelo sin preocuparse por ningún cliente sentado cerca) y las usó para crear una barrera para evitar que nadie usara la zona de estar. Extremadamente poco cortés, grosero y egoísta. No uses este Starbucks

Say what you want about Starbucks, but I just had the best Dirty Chai (Chai Latte with Espresso Shot) of my life here. And that comes from someone who often goes to small coffee shops to order data eleven, so it certainly means something. I was positively surprised! On top of that, the service was very friendly, even though the place was very busy.

The best service! The employee is super nice and friendly! Thanks Starbucks!

En el aeropuerto, de camino al plan, nos encontramos con este quiosco de cafetería, así que ¿por qué no? Hicieron un buen café con leche y continuamos hasta nuestra puerta donde lamentablemente tuvimos que sentarnos durante mucho tiempo. Pero tomamos café.

Llegue de un vuelo y Me acerqué a este lugar con la intención de cenar pero ya estaba cerrado, pero en su interior observé un ratón que se paseaba con toda la calma por la cafetería , tengo un video, me decepcionó darme cuenta que no es el lugar limpio y sanitisado que yo creía

After a good, restful night's sleep after a long flight, to be so poorly received by an entire unpleasant and unfriendly team, what a joy! The big boss of Starbucks would be amazed to see how this store is not at all in line with the spirit and directives of the group. Very poor and absent customer relations, unpleasant staff from the opening. The coffee is good but not the service

8,6€ for a cappuccino and a croissant. The croissant disgusting so dry… NOT RECOMMEND

I'm allergic to fish and shellfish and I swear I ate an egg sandwich that tasted like fish. I hope the brand takes care in making their products and does not have cross contamination. Otherwise everything is very good

Unfriendly and dirty. Sorry for the price I expect something different.

what a disaster. Cake and Matcha latte, worst I ever had. They need million years to figure out what to do, forgetting order, not letting you know its finished. Milk overcooked. Terrible experience

Coffee was good but it was 20 minutes until closing and they said it had to be taken away.

Starbucks no sabe nada de café. Mal café malo. Todo sobre ganar tanto dinero como puedan. Pequeño = alto. Ganar más por cliente. Cantidad sobre calidad.

Es el peor café que he tomado. Suelo ir a Starbucks porque tiene buen café pero aquí tienen el peor café del aeropuerto de Ámsterdam.

Équipe qui se fiche du client et de la qualité du service . Pas aimables. Je commande 2 chailatte, 2 prénoms différents notés sur les gobelets , avec le 2 eme incompréhensible . Du coup je récupère mon chai latte froid que j ai payé 7 € !!! Aucune considération , aucun sourire Ça travaille à la chaîne ! À éviter

The worst coffee I have had in a long time. Needed to throw this away. I would expect better from a gas station in the middle of nowhere. Latte tasted bitter, harsh and flat. Milks wasn't even foamed...

Terribly bad service! Slow/slow service! Nonchalant staff who like to chat with each other instead of fixing orders. Ordered hot chocolate made with coconut milk, it was hot water with a little coconut milk, tasted NOTHING. SEK 73! Asked about new hot chocolate without water was treated nonchalantly and badly! Had to leave without hot chocolate or money back!

12 euros for 2 weak containers of boiling hot ditch water in a paper cup. It doesn't smell or taste like coffee. You expect a decent cup of tasty coffee from such a well-known and famous coffee chain. Return the cups full without a refund!! The owner should be ashamed!!!

Unpleasant atmosphere. Very rude staff, luckily not to me. Mixing up orders and repeating the process of making a frappe several times. Staff shortages apparently lower the quality level. This is now the third time in a row that it has been bad and I will never go here again

That Starbucks is not cheap and certainly not at an airport, that is. However, 17.56 euros for 1 bottle of Vittel and 3 small sandwiches is a lot. Starbucks' new CEO can start by making prices reasonable.

Very friendly, English-speaking service - quick service. Drinks delicious as always. Only the tables could have been wiped down and the garbage cans emptied.

Super cute but the staff couldn’t be any slower. Huge line and they all look lost.

Sour faces, coffee milk burnt weak coffee... I'm not the most difficult person but this beats everything.

The Starbucks at Schiphol Airport offers a spacious and inviting atmosphere, providing a welcome respite for travelers. The large seating area is a plus, especially for those with layovers or early flights. However, summer visitors might be surprised by the opening hours, which seem early due to extended daylight. The coffee is typical Starbucks quality and reliable. I tried the chocolate cake, which was generously portioned but unfortunately very dry. Overall, it's still a more relaxing spot to hang out before a flight than the terminal areas. Just be sure to check the opening times, especially during summer months.

Lamentable. 20m pour avoir la commande...un simple chocolat chaud.pluq le temps de le boire car embarquement. Je l emporte...c est un café !!!!!

Terrible place, I don't recommend it, the lady didn't give me my sandwich, and I paid for it.

Queue was so long, 10-15 min wait. Must of the staff not doing anything, only 3 people working out of 7. Terrible stock, didn’t have what I wanted after suck a long wait.

Coffee Americano weak. Service, fast, not super happy faces but the Schiphol...assembly line work. Tuna melt sandwich 6.95 has hardly anything left in it. A dry bite.

10 min in the cue and another 15 min to prepare a coffee. Gran total €4,95 for a lukewarm small white coffee.