Burger King in Burgwallen-Nieuwe Zijde

Just a Burger King, but in Amsterdam city centre!

Unpleasant experience; the staff refused to give back my deposit. I had taken two that I saw standing there; they asked about it and I honestly told them so. But the other 6 were mine. In the end, I only got 2 back because I didn't remember my order numbers anymore; truly scandalous, just robbed of the money for 4 cups. The machines barely work either. What a way to swindle money out of your visitors... very sad. The food was fine, though a bit on the cold side. Staff didn't speak Dutch and were cold and unfriendly. Never again.

The worst service i’ve ever seen

Like all Burger Kings. It was clean. The cups are reusable; you pay for them and then they validate them so you can deposit them in a machine that refunds your money.

Food is good but its a very busy outlet. Waiting time seems long for a fast food but decent enough.

Upstairs there's a black guy who kicks customers out by saying "it's closed" even though the closing time is 11:00 PM. He won't let them up after 9:45 PM. The bathroom costs €1, even for those of us who just ordered €11. Nobody should come here.

Its a hole, the staff seems to be stoned, 30min waiting for a patty, bathrooms closed.... Avoid

I really like Burger King, but if I'd known I wouldn't be allowed to eat in about an hour before closing time, I would have just gone to McDonald's. I'll do that in the future too. If they can't manage to put up signs or communicate that, then at least close when people aren't allowed inside anymore...

Saw a rat leave the kitchen. Glad I only had one ice cream, because that is absolutely disgusting.

The staff are so polite and respectful. Especially, the manager is super polite to us. It was nice to talk with him today.

I really wanted to make sure Diab got recognized for his great work. My dad had cold food, and Diab immediately remade it fresh with zero hassle and a great attitude. It’s rare to run into managers who genuinely care like that. Great job, Diab.

Extremely slow service. The toilet costs extra, the menu doesn't include fries or sauce, and the €1 deposit cup is extremely poorly explained for non-locals. First time leaving a Burger King, everyone I ate with had a stomach ache!

It closes at 11 PM, and at 9 PM it closes the floor where the seating is located 😡 You end up eating a burger and fries plus a Coke without a table or chair. It's shameful.

There's really nothing to complain about, except that I saw a mouse/rat running out of the kitchen...

One of the worst burger I ever had in my life. My shit regrets it too.

Toilet disgusting and costs extra

It must definitely be mentioned that the staff make a great effort to keep everything clean, as could be seen from the fact that tables were being wiped, but also the stairs and railings. The store as a whole made a neat and clean impression, which is really worth mentioning given the number of people.

I went to the restaurant, the food was really good but i was quite disappointed when the working staff did not help me while ordering. Then i asked them to call the manager whose name was Diab who assist me step by step and also help me with the arabic translation.

It's unacceptable to pay €1 for the toilets when the price is listed at €0.90. What's more, I was charged twice because the turnstile wasn't working. A complete rip-off... especially when you've spent €50 on meals... Avoid at all costs!

There could be more variety in the menus.

Good food, reasonably priced, relaxed atmosphere.

Okay, but the service needs improvement. The order took too long to process.

Toilets that still cost money even after spending 50 euros. A disgrace. I won't be back. Show some respect.

I went to the restroom first (it costs money), no coupon! I resisted and went back out. If the rest looks like this, then bon appétit!

A restaurant that only give one napkin for a table of 4 persons, that make people pay to use the toilets, and that make us pay 1€ for each ketchup or condiment + slow service

It was fine for a quick bite. Tasty food.

The worst fast food restaurant ever. No ice and the waiter doesn't understand English.

A deposit cup was a filthy XXL whooper, very different from anywhere else.

It was great. Just what I expect from the burger king

Everything was okay, but it did smell a bit.

Absolutely disgusting customer service. My friend and I came to this Burger King in Amsterdam to use our coupons. The self-service kiosks kept rejecting them, even though we tried multiple times. We even noticed another customer having the exact same issue. That customer asked an employee for help, but he refused and claimed that coupons could only be redeemed at the self-service kiosks. That was a complete lie. After she asked for the manager, the manager came over and entered the coupon manually at the counter without any problem. So clearly, it was possible all along. When my friend asked for the same help, the manager had already left and the employee, Samuel, was back at the counter. She politely explained that the kiosk wasn’t working and that the manager had just done it manually for another customer. His response? A rude and dismissive “No.” No explanation, no attempt to help, nothing. My friend called me downstairs because we had already gone upstairs to find a table. I started explaining the situation to Samuel, and while I was literally speaking to him, he turned his back on us and started talking to someone else, completely ignoring us as if we didn’t exist. I have honestly never experienced such disrespect in any fast-food restaurant. Technical issues happen. That’s not the problem. The problem is having an employee who is rude, unhelpful, dishonest, and treats customers with absolutely no respect. The workers name is Samuel. Samuel’s attitude was arrogant, dismissive, and completely unacceptable. If you don’t want to help customers, you shouldn’t be working in customer service. This was by far one of the worst customer service experiences I’ve ever had. We will never return to this Burger King, and I strongly recommend everyone else to avoid it as well.

The staff's nonchalance is evident from outside the restaurant. Unfriendly and unhelpful. And a €1 deposit for washable dishes, which I can understand, but you can't even get your deposit back! Avoid at all costs.

I should give it zero stars, and I'm only leaving this review because I can't. The service is a disaster, to say the least. I ordered the burger at 7:58 PM, and you know how it is, you wait. Ten minutes, nothing; fifteen minutes, nothing. I was number 848, and suddenly I saw that 850 and 849 came out first. I ordered three €1 burgers to go, and waited for over 20 minutes. When I saw the three burgers being bagged, I asked the cashier if number 848 was coming out soon (they were ready to be placed at reception, called, and picked up). She turned around, looked, turned back to me (she didn't even bother to check the bag receipts), and said, "Sorry, it's not ready yet." With the slowness of these employees and their lack of dedication, which, I must emphasize, isn't entirely necessary for these companies, I'm surprised this Burger King still has a 3.5 rating. And to top it all off, the worker walks incredibly slowly, back and forth without doing anything. A terrible experience. Three €1 burgers took over 20 minutes to order, and two other orders came out before mine. Deplorable.

Had only ordered a small milkshake, waited half an hour for it…

Terrible service!! I ordered fries and a cheeseburger, and I saw on the receipt that it said cola instead of fries. I noticed this before the order was ready and went to the counter to ask if it could be changed. “Can’t” ??? What is that all about? The girl behind the counter asked someone behind her if she could change it, and I just got a flat “no” back without even trying. Maybe cancel the order and take it again? I was here with friends and 4 out of 5 of us got the wrong order. Apparently, customer satisfaction is not a priority here at all!! It’s ridiculous that I just have to pay for something I didn’t even want. Plus, the cola tasted like nothing… the burger on the other hand was fine, not that I expect 5 stars from a fast food chain. But the drinks and service were ridiculous. It’s a good thing it was 5 euros something, otherwise I would have handled it differently :/

food wasn't very good. dry and tastless

Today I want to report the terrible experience I had at this Burger King location. I had just arrived from a trip on June 18th and, unfortunately, had one of the worst customer service experiences I've ever had. The main problem was the complete lack of understanding, empathy, and willingness to help on the part of an employee who appeared to be a manager or hold a position of greater responsibility. I believe his name is Deiabe. The incident occurred around 10:45-10:50 PM. My wife and I had considerable difficulty placing our order at the self-service kiosk. As we don't speak English fluently, we asked the employee for help. At no point did we expect special treatment, just a little patience and guidance. However, he didn't even try to understand our difficulty. His attitude was rude from the start, gesturing for us to order quickly and showing concern only for the closing time and the people who were still outside. I was especially disappointed because I used to work at Burger King in Brazil and always tried to serve customers with respect, politeness, and goodwill, regardless of communication difficulties. I believe that helping someone who doesn't speak your language isn't an obligation, but it's a basic demonstration of humanity and professionalism. Furthermore, our order was prepared carelessly. When we asked them to remove the ice from the soda, the same employee reacted rudely, gesturing that this should have been mentioned beforehand. Honestly, what was the problem? It wouldn't have cost anything to show kindness and simply remove the ice from the cup. I left the place frustrated and powerless in the face of the situation. The language barrier is already a challenge in itself, but dealing with people without the slightest empathy transforms something simple into an extremely unpleasant experience. What saddened me most was being with my pregnant wife. We ended up eating our meal on the street. Upon leaving Burger King, I noticed that the McDonald's next door still had tables open to the public, and the employees were assisting customers with their orders, pointing out options on the screen and demonstrating attentiveness and cordiality. The difference in service was evident. After this experience, I completely lost the desire to return to this location. As a former employee of the chain, I was always proud of the brand and the service provided to customers. Unfortunately, what I experienced that day left me deeply disappointed and regretful for having chosen this restaurant.

It says they are open until 11, but you get sent away before 10; aren't they open for another hour then?

They refuse to help you as a client. Even the manager here just discards you as a client.

Bad, like all bad ones all over the world.

Took about 15 minutes to get the food, when I did it was lukewarm. Worst burger king I've been to.

The food was okay, typical Burger King, totally fine. But we waited 20 minutes even though it wasn't busy – that's definitely not fast food anymore.

Three of us ate at this fast-food restaurant. First of all, the restaurant isn't air-conditioned, which quickly becomes a problem when it's 33 degrees Celsius outside. This makes lunch particularly unpleasant. Then, regarding the order, some of the extra charges seem completely unreasonable: - having to pay 95 cents for a simple sauce with fries, onion rings, or nuggets, when no sauce is offered... - having to pay an extra €1 for a drink. Indeed, if you choose a soda from your meal, which is the vast majority of drinks offered, you have to pay for the cup, which is essential for getting served. It's obviously impossible to refuse this extra charge. When we picked up our order, one sandwich was also missing, even though it was a very simple order: three sandwiches and three fries. I'm being lenient, because mistakes happen and can occur in a rush. However, this type of oversight unfortunately seems to be a recurring problem. Another telling detail: for three meals, we only received one napkin on the tray. It's not a major issue in itself, but when we asked for extra napkins, we felt like we were bothering the staff and were treated with a certain degree of disdain. In short: unfriendly staff, repeated and absurdly high extra charges, and a restaurant without air conditioning in the city center… Luckily, the taste remains true to the chain's reputation.

I think it's very wrong that they charge the same customers to use the bathroom.

A great spot to escape the rain and grab a quick bite. We ordered the Whopper meal and snagged a cozy table by the window, which made for a really pleasant experience. However, it’s a bit of a bummer that you have to pay extra to use the restroom.

Long chili cheese burger. It was cold, dry, and a pickle on top?????? Ridiculous! Bought medium fries, they were literally just a few pieces 😭

cold burger :( fries and curly fried were good tho👍

The meal was standard fare, no table service, just like at Burger King. However, everything else was a very unpleasant surprise: a €1 deposit per glass for each drink, another €1 for each ice cream cup, and yet another €1 to use the restroom despite having consumed food and drinks. The deposit refund system is well-designed, but it doesn't always work. Adding extra charges everywhere makes the experience downright unpleasant.

Honestly, everything was super dry and tasteless, so horrible, and on top of paying for the order, you have to pay to go to the toilet. If it's some random guy on the street, I understand, but when you're already paying for your food, it's the least they could do to leave the toilets free. Anyway, I find it crazy that the chain thinks about money before thinking about taste to enrich its customers.

I paid one Euro for the toilet, but there were no tissues, no hooks, and the hand dryer wasn't working. One Euro wasted. Don't come here, you'll just wet yourselves.

A classic Burger King in terms of appearance and concept, located near Dam Square. The main problem is clearly the prices, which I find excessively high compared to what you'd find in France or Belgium. It seems like you're choosing a standard meal, but in reality, the "all-inclusive" concept isn't respected. Drinks, fries, and even sauces are charged separately, which quickly inflates the final bill. Even the kids' meal isn't exempt from this logic: it doesn't have a fixed price like in other countries and doesn't include dessert, which gives the impression of a lack of consistency in the pricing. Ultimately, the prices are unclear and generally too high for what's offered.

The cups are returnable and I can't get my deposit back, it's unacceptable!!

It's in bad taste to charge customers for using the restroom.

The worst Burger King I've ever been to. The fries were scattered and thrown on the tray, half of them spilling out. They forgot to put sauce on them. They only put one napkin on the menu, along with the burger and coffee. The fries were cold and dry. Coffee always comes with a plastic cup for €1. And the hand dryer in the pay toilet doesn't even work. Terrible! Avoid this place.

I wasn't very satisfied, there was no place to sit, the food was average, but the toilet machine didn't work and after paying 1€ they still wouldn't let me in. I recommend going elsewhere

The center again, you can sit there, toilets for a fee, no sockets at the table

I ordered chicken nuggets that tasted very old and were very lukewarm. I also ordered loaded fries with extra bacon bites, but I received very few bacon bites with my fries. I asked for more and then I did get some, but still very little. If I had known this, I wouldn't have gotten food here. I normally always get takeout from the station, but I happened to pass by here this time, and it was just very disappointing.

The place is disgusting, all the tables dirty, drinks spilled everywhere, even in the stairs and no one bothered to clean it up. Way too expensive for it's taste

Very busy and overall not good place, service doesnt know what to do, give the wrong utilities and mess up orders constantly, on top of that the pricing is AWFUL. I paid €12 for a small burger, fries and a drink. And had to wait 19 minutes. Compared to other locations they do the bare minimum and charge extremely high prices.

The food was okay – typical Burger King, nothing to write home about. If you know what to expect, you won't be disappointed. However, the €1 deposit per cup system is only available via online request and bank transfer – an unnecessarily complicated process that other chains in the Netherlands have now implemented much more simply. But the toilet situation was particularly annoying. Like its fast-food neighbors in the area, using the toilet here also costs €1 per person. That would be acceptable – if you could at least expect cleanliness. We entered the toilet shortly after the cleaning staff had come out. However, there was no sign of any cleaning: the condition was anything but appealing. Anyone charging an extra €1 for a basic service should at least provide it reliably. Conclusion: Suitable for a quick bite, but nothing to write home about.

Disgusting toilet that you even have to pay for.

The food was okay. Otherwise, absolutely not recommended. Unfriendly staff too lazy to smile. Furthermore, you get robbed right before your eyes at a deposit machine that accepts nothing.

Toilet paid !!! Even you buy food !! Don t go !!

The food is okay. Quite busy, but it's right in the city center, so yeah.

I love the fact that I had to pay for the plastic cup that I could allegedly return, and then I couldn't return it also they didn't clean the part where you leave the trays and trash, ew

Cold vegetarian burger, 12 euros of cold cheddar, cold burger,dry and burned. Thanks a lot

It's a rip-off that you eat there and then have to pay to use the restroom.

Paying customers are charged to use the restrooms. I can’t find this ok anywhere in the world

This Burger King is a disgrace, avoid it. Everything costs extra. The toilets weren't clean for €1. I just hope the kitchen hygiene is okay; the burgers were good, but the vegetarian bacon wasn't great. The service was fairly quick, and the waitress was nice. The cleaning staff member was unpleasant.

The service is terrible. A regular order of two burgers, small fries, and a cola took 30 minutes.

Bad Burger King experience that thankfully I won’t be repeating, as I won’t return. No free toilets for customers to use, you have to pay. This is normal around the local area but unacceptable nonetheless, basic hygiene is a human right. I ordered my food on the self-service kiosk which was for two cheeseburgers only and I waited approximately 17 minutes for the order. The staff were not pro-active and were slowly producing the orders basically ignoring the large amount of customers in the restaurant. When my food was presented the member of staff was friendly and provided me with the condiments I needed and the burgers were prepared correctly but were burnt, it ruined the taste. I was very disappointed with this. The dining area was clean and there was a lot of seating available which was good. Overall disappointed especially given there were no free toilets and I had to wait a long time for my food which was also burnt! I wouldn’t return to this restaurant and I wouldn’t recommend it to friends and family either. Disappointed!

40 minute wait for "Fast Food" Nobody knew what they were doing. It was Unorganized chaos at its finest.

I absolutely do not recommend it. They take too long and mess up the orders. Choose McDonald's or another restaurant; there are plenty nearby.

I ordered this dessert exactly like shown in the picture (King Fusion Oreo). But what I got didn't look like ice cream at all. It was more like a drink/liquid Oreo shake. Yes, I ordered Oreo, but I wanted ice cream, not something you drink. The picture is just to show what I ordered. On top of that, the service was really bad. Long waiting times, just to ask a simple question. And when you finally get an answer, it's in English with angry, unfriendly faces. We live in Amsterdam, I think it's normal that Dutch is spoken. The deposit cups are also annoying. Every single time you have to go back to the counter to activate it, with long waiting times again. And it's not just me, many other customers had the same issue. I actually come here often, especially to this location, because I really like the food. Every time something goes wrong, I tell myself: maybe they're tired, maybe it's busy... but this has become a regular thing, and it's honestly getting too much. I pay for my food; I don't get it for free. So I really hope this gets taken seriously, because this isn't okay. ............................................................................. I ordered this dessert as shown in the photo (King Fusion Oreo). But what I got didn't look like ice cream at all. It was more like a drink/liquid shake with Oreo in it. Yes, I ordered Oreo, but I wanted ice cream, not something you can drink. The photo is just to show what I ordered. Also, the service was unfortunately poor. Long waits, even just to ask a simple question. And when you finally get an answer, it's in English, with angry and disinterested faces. We live in Amsterdam and I know everyone speaks English, but when I speak Dutch with them, they should respond in the same language. I consider it normal for them to just speak Dutch. The deposit system is also really annoying. You have to go back to the counter every time to activate it, with long wait times. And I certainly wasn't the only one; many other customers had the same problem. I actually come here often, especially to this branch, because I really like the food. Every time I experience something bad, I think: maybe they're tired, maybe it's busy... but this happens too often, and it's getting really annoying. I pay for my food; I don't get it for free. That's why I really hope something is done about this, because it's not okay.

Honestly, Burger King in this part of Europe is awful. They charge you for sauces, for using the bathroom, for the cup—for everything! Sweden, Denmark, Norway—they're all the same with a couple of subtle differences. But the real kicker is the Netherlands: they charge you 1 euro to use the bathroom even if you've bought something at the restaurant! You can find better burgers and hot dogs on the street.

The menus are well-prepared, the cola has the right amount of fizz... Make sure to get the receipt after ordering; they tried to steal our order in the blink of an eye, we barely caught them.

Food was cold no salt too much sauce on the burger and everything is dirty never come here again

I paid for my food at Burger King, but if I want to wash my hands, I have to pay again just to use the bathroom. Seriously? Charging customers for basic hygiene after you’ve already paid for a meal is beyond ridiculous. This is not just poor service—it’s insulting. A fast-food restaurant should provide clean restrooms as part of the dining experience, not treat them like an extra luxury. Absolutely unacceptable.

the nicest staff i’ve ever met, very disposable and kind. the place is full of tables and extremely close to the main square

The most tasteless and flavouless double bacon king ever experienced. 2 stars just for the location of the joint

The food was okay, but it's outrageous that you have to pay extra for sauce and a cup on a meal that's €3 more expensive here than in Germany. That turns a €14 meal into €17, and the toilet costs extra too, just like at McDonald's next door 😡😡

Cold expensive burger. Terrible service. Avoid

The food at this location is usually very dry and cold. I won't be back; it's better to go to McDonald's next door! Not recommended.

Cold meat, bags instead of trays, and terrible service. What's going on at Burger King? They apologized, saying it's the end of their shift, but they finish at 11 PM.

disappointing experience & definitely one of the worst bks in Amsterdam . The staff was rude , and the cashiers were not prepared or willing to answer basic questions ! The burger was below expectations. The burger patties were extremely dry !! completely lacking juiciness, and the bacon tasted noticeably not fresh ! On top of that, the floor was dirty and slippery, giving the impression of poor hygiene and lack of care. Overall, bad service, low food quality, and an unpleasant atmosphere. Definitely not a place I would return to !!

I've never seen a fast-food restaurant so filthy, from the floor to the toilets. The bins were overflowing, and the waste disposal areas were full of ice. I paid €1 for the toilet, which I definitely didn't pay, especially after seeing the deplorable state of the facilities. The person cleaning the floor was using a soaking wet mop; someone slipped on the stairs, and a girl nearly fell. I'd rather not know about the hygiene in the kitchen... Never again! Avoid this place!

we had to pay extra for the beverage cup and the toilet. If we are customers already why are we paying for the toilet

You pay 1 euro to go to the bathroom even if you're a customer...this is truly unspeakable!

We had to wait a very long time for our order. The food was lukewarm and the milkshake was too cold; it tasted like soft serve. Dirty tables, and we had to pay €1.00 to use the restroom. Absolutely disgusting. Dirty toilet, full trash can, and dirty sanitary towels on the floor. No soap to wash my hands. I asked an employee for soap, and they brought it. I had to speak to the employee in English and immediately asked him when the restrooms were cleaned. I got no response. I will never eat or pee here again. 😖

The Food tastes awfull and its so overpriced

I ordered food via the digital sign, all the numbers were displayed, and I had to ask where my food was even though some was already there, so it was getting cold. The hygiene is simply terrible; the tables are dirty, everything is sticky, and the trash cans are open. And then there's the restroom. I can't believe this chain is still open...just awful.

Charging for restroom visits is acceptable; otherwise, it becomes anarchy and a filthy mess. In return, I expect a bit more cleanliness. And: toilet paper. It should be available or accessible from the holder. The team leader has been informed.

on the picture vs on reality ...

€1 for toilets that are too small and dirty

Many areas for improvement. Somewhat chaotic. Even the restrooms and handwashing facilities are not free for customers. Very hectic. The food tasted as expected.

The food is the same as every other Burger King. What is very bad is service and atmosphere. You need to pay 1 euro for accessing the bathroom and they are far beyond disgusting. Very small, very dirty and no control with people doing whatever they want in that bathroom. No tissue available, no soap, really a bad experience. It’s a shame for a place located in the core of Amsterdam. As a plus, all the seats are very uncomfortable.

Terrible experience, went there to grab something to eat a while before they closed and had to wait in line forever, we were closed inside of the restaurant to that no more people could come in, the manager started arguing with the workers and with the clients, they took out tickets to “go faster” but ended up being more confusing because they didn’t know what was who’s. The food wasn’t even good. Worst thing was that we were like less than ten people and they still took over an hour to prepare the food. This was a few months ago so hopefully it has improved, wouldn’t go back.

Good food again, but €1 for the toilet. Unfriendly staff.

The food is okay, but you can only order reusable cups, for which you unfortunately only get a refund online. A misunderstanding of modernity...

Miss Cleopatra very rude, really like she said we cant pay cash and she say we can eat in places where accept cash , because it’s to busy for her to take my order , very rude and disappointing this personal and I was waiting 45 min