Burger King in Wijk 28 Centrum

The staff at the cash register with an older lady with short hair did not speak customer friendly, very arrogant, which I find unacceptable when you come to order food

Could use a renovation, otherwise okay, and it's a BK (presumably a type of utility company).

Is that how milkshake should be?? Half and hairy??

The food is good, there is almost no queue because they serve quickly.

First thing: What's with all the negative reviews about this BK? I see you here at least three times a day, so keep your mouth shut and eat. Second thing: Anyone with a bit of DH City savvy knows that BK Spui is busier than BK DH-CS, so the food is made more frequently, so it's fresher, get it? Third thing: Jesus, what a difference compared to McDonald's. Look at what you get: lots of toppings, a super thick burger, and here's a menu for 11 euros, which rocks. I can't believe your newbie azz makes your bun fall apart. You have to use your burger wrap as a burger diaper to keep it all together. If you haven't mastered that yet, you need to visit BK Spui many more times to practice. It's a bit gross upstairs sometimes, but sometimes it's not. So no more negative reviews about the speck crackers I always see here, get it?

These days, there's a security guard (a tall, tanned man) who's mainly occupied with nitpicking. I've never encountered such a restless security guard; instead of making me feel safe, he gets on my nerves and those of other customers. He's constantly pacing back and forth, clearly bothering the wrong people for no reason, and distracting staff from their work, causing me to have to wait longer to be helped and get my food. While I was waiting, he suddenly came up to me and rudely demanded that I remove my hood, as if I were a dog. Interestingly, he only did this after I'd been standing quietly in line for several minutes and he'd walked past me several times. Only when he saw my face—I have darker skin—did he decide to speak to me. I was just standing there, alone and calm, without doing anything that even remotely provoked his behavior. Of course, I had my hood up; it's 3 degrees outside, and I'm just grabbing a burger and then leaving immediately. This is ridiculous, isn't it? I understand saying this to a group of boisterous teenagers, but treating a grown man this way is completely unnecessary and anything but professional. I ended up leaving because the gentleman couldn't engage in a normal conversation with me. That's no problem for me, because I simply went to another restaurant. There's plenty of choice, and none of those restaurants have security. And sure enough, you guessed it, on my way out, I saw another gentleman in a hoodie being left alone. This gentleman is really ruining the atmosphere for me, and I won't be seen here again.

Just went for a Hot Blondie during my work break. Completely empty, no other orders. I open my dessert at work and it's a Hot Brownie... Such a shame... so check your order before you leave!

Terrible and poorly prepared food. At a quiet moment around 4:00 PM, there were already 20+ portions of fries in the warming tray. The fries were limp, tough, and lukewarm. The burger was smashed together, tasted good, but a lot fell out when I opened it, and the entire inside of the paper was covered in sauce. I could only choose a returnable cup, which only one person at the cash register could return. They also take orders and prepare drinks for every order. If you're the fourth in line, you could wait 8 minutes for your deposit. What a terrible system. The tables weren't clean. Because of that, Burger King.

Got cold Whoppers and the personel tried to go in discussion with us over the warmth of the burgers. They weren’t edible, customer service is not a high standard here, unlike the Burger King on The Hague CS which are good at doing their job and are customer friendly!

Like any other BK. But what a waste of a beautiful building.

A couple of times a month, instead of dinner, we go to Burger King. I don't know how they do it, but the patty is much tastier than other places, and overall, the burgers are quite tasty. The fries are always fresh and not overly salty. The service is fast, no matter the city. I recommend it.

Advice, wear gloves while preparing food

Several waiters with Asian appearance had very bad attitudes.

They don't return money for multiple cups if you don't have the corresponding receipt. Instead ask you where you have them from , if you're alone at the counter. Money back for one cup only. They even suggest you throw the other reusable, clearly identifiable as BK cups, in the bin! That way they sell plastic containers for 1 EUR, to increase their profit. Not to mention the ridiculously small portions of fries and sauces, that in any other decent restaurant are free of charge.

This is a top-notch BK! The food is always ready super fast, and the staff is friendly! A unique situation in this industry… 🙂

It's tasty but watch your health.

Ugh, that was bad. Not a pleasant atmosphere...I can't describe it any better. It felt uncomfortable, also because of the troublemaking guests and loitering youths.

I wanted a small snack and a drink. So I ordered a King's menu. When returning my cup, I had to go to the cash register because there wasn't a vending machine. Not a problem at all. I had to wait 10-15 minutes to return one cup, and then they made it difficult to give me the money because I'd thrown the receipt in the trash. It wasn't busy, but it was clear the staff didn't care that more than five people were waiting to return their cups.

i make an online order and after 30 minutes arrived there but order wasn't ready yet. finally after 55 minutes i picked it up. bad experience.

I placed an order days ago, and the charge has been made, but my order still hasn't arrived. They haven't even responded to my emails or complaints. This company is a complete scam; don't buy from them. I'm going to buy gel medi. I'm going to buy it. Size is different.

There was a piece of wire brush stuck in my burger…😡 Please contact me.

I've tried BK in many countries, and I must say this is one of the best. I've been a vegetarian for years, and the vegetarian option at this BK is tremendous. 💯 Highly recommended.

Nice and friendly staff, nice atmosphere and in the city centre of Den Haag

It says it's open until 2:00 (I was there between 1:15 and 1:30), but it was closed. Adjust the hours; I came for nothing.

What an attitude from the lady at the checkout today! I went to return my deposit cups, saw other cups on the way, and thought, "Take those." I didn't get a refund, and the response I got was, "Yeah, but you didn't buy those." Firstly, if this could have been said politely, I would have understood. Secondly, with such a person at the counter, the service is nonexistent. She drives customers away.

The meat had an old weird taste. Better not to go

It's kept very clean, and the view from the upstairs windows is nice. Unfortunately, we didn't get a 5-euro refund for the 5 cups we returned.

I ordered a menu, but they forgot the hamburger. "Burger King"

The order was supposed to take 25 to 45 minutes, but it took 105 minutes. Everything was cold except the dessert. I had to pay a 15-cent deposit, but the bottle went straight into the recycling bin. If you call to ask about it, you get a rude mouth from the man hiding behind the phone (hero). They're a bunch of scammers, pathetic little pieces of trash.

Maybe the staff is in training but is very clueless, giving you an incomplete order and the wrong drink.

2 hours for a burger and fries with a warm coca cola .. Chaotic atmosphere with people running around , yelling, fighting , blasting music . And the food was pretty bad unfortunately.. also the prices increased twice in the last 6 months..

Well, I assume I'll pay a deposit if I eat at the restaurant. Now they're charging a surcharge, and I have to pay for something I didn't ask for.

I found hairs in the food. The chair is full of ants and dirty. The staff is dirty too. I will never step foot here again.

Bought on June 15, 2025 at about 6:00 p.m. combo of: soda, fries, nuggets and burger. And I give it a low rating because the burger was not fresh and rubbery, which is why it tasted very bad and left a bad impression. 2 stars. Bad.

Went in the middle of the night for a snack with friends, it was busy and staff were under pressure of course but the guy that took our order was quite snappy and on the verge of rude. Luckily service was fast and food freshly made!

0/5. pay for extra bacon, and you can count the pieces on your hand. no napkins. toilet costs 50 cents for just washing your hands, after you paid €15 for a menu. staff doesn't speak Dutch, toilets downright filthy, and the order kiosks are completely broken the screens. BY FAR WORST BURGER KING EVER. GO EAT SOMEWHERE ELSE!!!!

I have never seen such dissatisfied Burger King staff in the whole of the Netherlands. The place was dirty and full of bad-tempered staff.

Everything was dirty, the food wasn’t good and they made everything more expensive for no reason they even made going to the bathroom not free anymore

Ordered via home delivery at 17:15 and it was delivered at 18:20 completely cold, we had to call the branch to report this but that line was busy for an hour and a half, probably all complaints. So I will not order here anymore!

I tried to help a friend in need by getting her comfort meal that she has been craving for 2 months, yet the order was completely wrong and missing half of the items. They ruined her day and in fact made her feel even worse. Double check your orders bc it wasn’t even busy for them to mix it up so much??!

Service was not normal bad. I was eating upstairs after which I went to the toilet and my food was apparently thrown away. I came back and told this story to them after which they did not give my money back and did not give me a new order. What a bad burger king. What a bad service. Never again. A man in not even official burger king clothes decided all this please speak to him a bit wider man with a bun and white skin color. This is not normal!!!!

Pay to use a toilet when you're a paying customer 😂

The sauce was so little that the burger was extremely dry that I couldn't swallow it.

Was very busy inside and Unfortunately some junkies inside who didn't come to get anything but wanted to beg. Didn't bother me otherwise but other children who wanted to order Wasn't really clean upstairs and there was a lot of shouting and it was noisy You can return a deposit cup at the cash register and not in a machine When returning it takes a long time before you are helped. But that would be the crowd Upstairs by the garbage bin it was completely full of cups and dirt The food was just good and fast

I went there and when i came in they were already screaming to costumers and it wasnt only employees that screamed but also managers. I got one milkshake but even that was the most gross milkshake i had. I recommend an other place and dont go to this place unless you want to have a bad experience.

Very bad customer experience. Had a drink with family and I went to return the cups. After waiting 10 minutes, no it wasn't very busy but the only person at the cash register was also the one who had to tap all the drinks ordered at the columns and that apparently had priority, I give our cups to him but he doesn't want to give the deposit back because I don't have a receipt with me. No, we cleaned that up neatly together with the other waste of course. There is no mention on the screen when ordering that you have to keep your receipt because otherwise you won't get your paid deposit back. We call that theft Burger King!

Like every Burger King is perfect.

Me and my friends went for dinner but my friends gave me all the cups and I went to hand them in but I didn't get my money back because I didn't have a receipt and then I lost €5 and I think something should be done about this

Food was good, but they can't read, I ordered a banana milkshake but got a vanilla, otherwise a good store

Ok burger king, How difficult is it. To go through a list. Check that all items are included. I waited 1h34min. For an incomplete order. And the food that was there. Is stone cold and soft. Let's not talk about how you pack the order. Bottles of drinks thrown on the food. Everything was out. And if you give the order to Uber/home delivery. You should seal the bag closed with tape and/or stickers. Never again this branch.

Good quality food and usually the food is prepared quickly

Wait an hour to get your deposit

I must honestly say that I only get something there with a coupon. It's nearby and I can quickly go up and down by bike. It is still nice and warm and I then spend €10.10 for 4 cheeseburgers, 2 cokes, 2 fries. Yeah...

unhappy experience. Burgers are warm-mix-cold. Service is rude if you want your cup-deposit back. I repeated my words several times but the girl was just staring at me with unhappy face and didn’t say a word. I thought she couldn’t understand English, so I said “ cups, cup”. She eventually talked to me “where’s your cups ? where is it? I need to see the cups, OK? Not the receipt “ Then she turned around and went back to the kitchen.

Never experienced anything like this before. Ordered via home delivery. The hamburger bun was seriously burned black. Really dirty. When you prepare this, you will see this and then you can simply wrap it up. Order number F8MJBT

Good food, only the orders are almost never right, especially not when you order at the counter. Recently had a woman who hardly seemed to understand Dutch, asked if I wanted 2 burgers while I had already said 3 several times. In the end I got 1. Strange place, this bk.

Easy for a quick bite. Lots of offers

I am beyond furious. I came to Burger King expecting a good meal with my friend who was visiting, and instead, I witnessed absolute chaos. One of the staff members punched a customer, the cops had to be called, and to top it off, they spilled an entire drink on me—soaking my bag, my clothes, everything. The level of unprofessionalism is insane. This place is a complete disaster, and I wouldn’t come back if it was the last restaurant on Earth. Absolutely unacceptable. Do yourself a favor and stay away.

They sell food that made sick for 6 days straight i cant even stand on my legs …

If I'm going to give less than 1 star, I did. The man on the phone was very unfriendly, literally said that we would not get our food anyway because it is Ramadan and he has no delivery people, but was not going to cancel the order because then he would have to start the refund. Then laugh and say figure it out. Very customer friendly

Worst Burger King I went to... I got the Whopper and chicken nuggets 2 minutes or so after ordering at the cash register and I thought: “Wow, that's really fast! Could they have fried the nuggets so quickly?!” But once I received it and opened it to taste it was all COLD!!😭 The Whopper was another disappointment…it was soggy and the taste was off. And like I said everything was cold so I think they had it all prepared and it was just there and they gave it to me right away :((

So you spend like 40 bucks in the place and You need to use the bathroom but you have to pay extra for that, I don't like places like that.

That manager is very unfriendly

It's okay to pick up something quickly, but you don't sit here to eat your hamburger for pleasure.

I don't really like the burger and fries...

Bad service and nuggets arrived dry as if they were old and not fresh bad!!!

after more than an hour the order was cancelled...ridiculous

Great food & good treatment from staff, just took 1 star off for low price to value ratio.

Unfriendly staff. There is only 1 (very beautiful) lady/girl who is quite friendly.

Normally very good experiences here. Now it's Christmas and I have to eat outside like a hobo. You could clearly still choose to eat the computer here. Employee who handed out food could see the order and said nothing about eating outside. I asked another employee, I can't sit upstairs, but I can sit downstairs. Didn't say anything about eating outside. Afterwards, the employee, yes, we're closing, can't eat here. It's Christmas after all. I was already inside!!! This is really bad service, and that on Christmas Day. Having to eat outside like a bum. Other people were already inside and were allowed to remain seated. Really ridiculous. This is not hospitality.

Burned burger. Burger king is usually delicious but this is just lower than mediocrity. The burger was burned. Never going to eat here again. Go to the burger king at Centraal Station, much better. Edit: Had to change to 1 star, I forgot I even wrote a review on here. But now I am reminded again why I should stop ordering burger king, mc donnalds, KFC and so on. The quality has declined sharply within the last years.

I order bacon cheese Fries here, but without bacon because I don't eat meat. I paid for it at the counter on purpose so that everything would go well because it didn't go well the last time. Now I pick up my order and ask again if it is without bacon. anyway she says yes that's right I go home and see that there is bacon on it I go back to them to ask for my money back and to speak to them they say I should have looked myself and said it is my problem while I still have them had clearly asked and indicated they would not tell me more to come back and get cheese Frisian very rude and impolite because they shout at me while making their mistake

I said that I didn't want bacon on it because I'm allergic. I asked at the counter if there was bacon on it and the lady said no, the final score was that it had bacon on it, I'm going back. They get angry with me because they made a mistake. After that they didn't even want to give me any money back and that lady started lying to me. DO NOT COME HERE. The service is so bad and the people are so mean you wouldn't be surprised if they spit in your food. Almost died because of their mistake!

They spit in your food don't come here! I'm Muslim and they deliberately put bacon in my loaded fries while I asked if it was without bacon. Worst service!!!!”

Its freezing cold upstairs dress warm lol

The workers are very rude, I received extra slices of cheese on my chicken burger after I had taken it away from my order because I am allergic to milk. When I asked if I could get a new one they told me I had to buy a new one. The burger was cold, cheese was hard and again very brutal. When I didn't know how handing in the cups worked, I was called Chinese and they said things like "are you Chinese or something, you can read Dutch after all" and this is the least bad thing they said. The old ladies have to learn to get along with other people, especially young people. Me and my friends are very dissatisfied with this. Worst thing ever, I'll never go there again.

the food is really bad compared to other burger kings, I immediately felt nauseous after eating.

Fast food restaurants, what can you say about them? Everyone has an idea what the food is like and what the atmosphere is like. However, this Burger King in The Hague is somewhat gloomy, boring and jaded due to its layout and locations. Well, you are right opposite the House of Representatives, but that is the only advantage of this location. If the staff does not pay attention to which products are on the order and prepares your order on autopilot and gives you things other than what you ordered, the picture is complete.

Cleanliness could be at a higher level

I don't think it's fair for the toilets to be paid. Additionally, as a tourist, getting the deposit back for plastic cups was quite cumbersome and time-consuming. However, the service was fast, and our order arrived complete. Thank you.

I honestly don’t think I have ever seen such RUDE staff at any Burger King, the attitude they give you is crazy Burger King should hire better staff. At least the food was great, and the building is beautiful.

Food is always good, not the nicest place to sit but fine

Had a cold burger with a slice of unmelted cheddar cheese. Got very sick 3 hours later. Food poisoning according to the ER. What a terrible Burger King this is... pfff

you are not allowed to eat your food inside, you are forced to go outside, bad service, do not eat, the food was cold and dirty

I ordered a menu of my choice with my points. And I got the wrong sandwich. I said this at the counter and they looked at you as if they saw water burning, he didn't speak a word of Dutch

The customer service is the worst, the older ladies are always rude, poorly educated, and do not let you eat in peace, bad staff for a store located in the center.

Sadly disappointed. Just ordered 2 hot blondies/brownies from Thuisbezorgd.nl. Delivered without ice and customer service indicated that there was nothing they could do. Bad service from Burger King and Thuisbezorgd.nl

The staff at this Burger King is simply bad and extremely unfriendly. This is putting it very mildly. My family had a day out in The Hague and we wanted to have something to eat at Burger King, Spuistraat 73 in The Hague. We wanted to hand in our reusable cups, but the older employee shouted at us that we were not allowed to do this. When she saw us going to the cup machine with our cups, we were treated as if we were criminals and she became aggressive and shouted at us not to hand in the cups. As if we had stolen the cups and were doing something illegal. She said that we had to give the cups to her because we were not allowed to return them to the cup machine. We were so shocked that we didn't know what was happening and we thought we had to hand the cups in at the cash register. This did not happen and she took the cups and put them in a large collection bin. I asked her why we did not receive the deposit paid, even though it was paid for, but she said that we cannot just hand in the cups. In response to this I said that this is pure theft, not to refund the deposit paid in this way, which has been paid. This whole situation felt almost discriminatory to us, because we have an Asian background, while in the meantime we see other white people putting their cups in the cup machine. Because we were out with young children and did not want them to see how this could possibly get out of hand and so that it remained a fun day for them, we left the restaurant with a very bad, unpleasant after-feeling. They should call it surcharge cups instead of deposit cups, as they refuse to give the deposit back to the customer. The customer friendliness is very lacking at this establishment and the restaurant was certainly not clean. The staff didn't care. Unbelievable that this branch has such a low standard/quality of customer friendliness. This establishment is not worth a single star!

We ordered a veggie bacon whopper, a great burger, but what is really unacceptable is that there was real bacon on the burger.

Very disappointing experience at Burger King! I paid 1 euro for each cola cup, and after finishing, I returned the cups to the machine as instructed to get my refund, but the machine didn’t work, and I didn’t receive any refund. This causes a lot of frustration for customers and makes us feel like we’re paying without fair return. I hope this issue is resolved soon to improve the customer experience.

What a bad thing. Ordered food from here several times via home delivery. Constantly blame home deliveries, but refuse to bring the food themselves. If you call them up, they still dare to be smart and look at you. If you then speak to them firmly, they offer to call home delivery and call you back afterwards, and then casually cancel your order and not call back. We will never order anything there again, and if I had home delivery/uber eats, I would immediately stop the collaboration. Because really no one has a good word to say about this Burger King branch. As you can see for yourself in other reviews. A complete disappointment.

The food tastes better than most Burger Kings I’ve been to, but there often is a person begging for money on the ground floor and the top floor is almost never completely clean. In short, great for takeout (don’t forget to ask for a cup holder) and mediocre at best for dine in.

Paid 30 euros for a cold burger, had to pay money for the toilet which was extremely dirty and had no paper left. Outright scandalous!

Food was good and went quite quickly. Good offer for vegetarians or plant-based food. Tables and floor partly very dirty unfortunately... staff nice. Toilets, well...

Maybe if the female staff gave the customers a smile 😃 when serving it would be a better experience

Unfortunately very dissatisfied with this Burger King. The location is often not clean (cluttered dining tables and sticky floor), not enough opportunity to place an order at the terminals, no idea whether it is possible to order at the cash register as I never see anyone there. Orders are delivered incorrectly or incompletely even though you pay the full price, while I think Burger King is one of the expensive fast food chains for what you get in return. Disappointed to say I have no interest in coming back here anymore, while Burger King has been one of my favorites in the past. A wasted opportunity as it is a perfect location and it is reasonably furnished.

Terrible service and filthy staff, especially the manager 🤮to avoid!!!!

I always give use coupons. For the first time the lady told me you can't use it. I went to another branch where I could use it.

Unfriendly personal, unhygienic, personal eating burgers while cooking, taken apart burgers laying on the stairs, although the woman taking my order was kind

The truth is that it needs a little more cleaning, they have new burgers but not specifically if they are spicy and much less high in sodium, not everyone can eat everything, in reality the customer service is the best...