Burger King in Wijk 28 Centrum

unhappy experience. Burgers are warm-mix-cold. Service is rude if you want your cup-deposit back. I repeated my words several times but the girl was just staring at me with unhappy face and didn’t say a word. I thought she couldn’t understand English, so I said “ cups, cup”. She eventually talked to me “where’s your cups ? where is it? I need to see the cups, OK? Not the receipt “ Then she turned around and went back to the kitchen.

Never experienced anything like this before. Ordered via home delivery. The hamburger bun was seriously burned black. Really dirty. When you prepare this, you will see this and then you can simply wrap it up. Order number F8MJBT

Good food, only the orders are almost never right, especially not when you order at the counter. Recently had a woman who hardly seemed to understand Dutch, asked if I wanted 2 burgers while I had already said 3 several times. In the end I got 1. Strange place, this bk.

Easy for a quick bite. Lots of offers

I am beyond furious. I came to Burger King expecting a good meal with my friend who was visiting, and instead, I witnessed absolute chaos. One of the staff members punched a customer, the cops had to be called, and to top it off, they spilled an entire drink on me—soaking my bag, my clothes, everything. The level of unprofessionalism is insane. This place is a complete disaster, and I wouldn’t come back if it was the last restaurant on Earth. Absolutely unacceptable. Do yourself a favor and stay away.

They sell food that made sick for 6 days straight i cant even stand on my legs …

If I'm going to give less than 1 star, I did. The man on the phone was very unfriendly, literally said that we would not get our food anyway because it is Ramadan and he has no delivery people, but was not going to cancel the order because then he would have to start the refund. Then laugh and say figure it out. Very customer friendly

Worst Burger King I went to... I got the Whopper and chicken nuggets 2 minutes or so after ordering at the cash register and I thought: “Wow, that's really fast! Could they have fried the nuggets so quickly?!” But once I received it and opened it to taste it was all COLD!!😭 The Whopper was another disappointment…it was soggy and the taste was off. And like I said everything was cold so I think they had it all prepared and it was just there and they gave it to me right away :((

So you spend like 40 bucks in the place and You need to use the bathroom but you have to pay extra for that, I don't like places like that.

That manager is very unfriendly

It's okay to pick up something quickly, but you don't sit here to eat your hamburger for pleasure.

I don't really like the burger and fries...

Bad service and nuggets arrived dry as if they were old and not fresh bad!!!

after more than an hour the order was cancelled...ridiculous

Great food & good treatment from staff, just took 1 star off for low price to value ratio.

Unfriendly staff. There is only 1 (very beautiful) lady/girl who is quite friendly.

Normally very good experiences here. Now it's Christmas and I have to eat outside like a hobo. You could clearly still choose to eat the computer here. Employee who handed out food could see the order and said nothing about eating outside. I asked another employee, I can't sit upstairs, but I can sit downstairs. Didn't say anything about eating outside. Afterwards, the employee, yes, we're closing, can't eat here. It's Christmas after all. I was already inside!!! This is really bad service, and that on Christmas Day. Having to eat outside like a bum. Other people were already inside and were allowed to remain seated. Really ridiculous. This is not hospitality.

Burned burger. Burger king is usually delicious but this is just lower than mediocrity. The burger was burned. Never going to eat here again. Go to the burger king at Centraal Station, much better. Edit: Had to change to 1 star, I forgot I even wrote a review on here. But now I am reminded again why I should stop ordering burger king, mc donnalds, KFC and so on. The quality has declined sharply within the last years.

I said that I didn't want bacon on it because I'm allergic. I asked at the counter if there was bacon on it and the lady said no, the final score was that it had bacon on it, I'm going back. They get angry with me because they made a mistake. After that they didn't even want to give me any money back and that lady started lying to me. DO NOT COME HERE. The service is so bad and the people are so mean you wouldn't be surprised if they spit in your food. Almost died because of their mistake!

I order bacon cheese Fries here, but without bacon because I don't eat meat. I paid for it at the counter on purpose so that everything would go well because it didn't go well the last time. Now I pick up my order and ask again if it is without bacon. anyway she says yes that's right I go home and see that there is bacon on it I go back to them to ask for my money back and to speak to them they say I should have looked myself and said it is my problem while I still have them had clearly asked and indicated they would not tell me more to come back and get cheese Frisian very rude and impolite because they shout at me while making their mistake

They spit in your food don't come here! I'm Muslim and they deliberately put bacon in my loaded fries while I asked if it was without bacon. Worst service!!!!”

Its freezing cold upstairs dress warm lol

The workers are very rude, I received extra slices of cheese on my chicken burger after I had taken it away from my order because I am allergic to milk. When I asked if I could get a new one they told me I had to buy a new one. The burger was cold, cheese was hard and again very brutal. When I didn't know how handing in the cups worked, I was called Chinese and they said things like "are you Chinese or something, you can read Dutch after all" and this is the least bad thing they said. The old ladies have to learn to get along with other people, especially young people. Me and my friends are very dissatisfied with this. Worst thing ever, I'll never go there again.

the food is really bad compared to other burger kings, I immediately felt nauseous after eating.

Fast food restaurants, what can you say about them? Everyone has an idea what the food is like and what the atmosphere is like. However, this Burger King in The Hague is somewhat gloomy, boring and jaded due to its layout and locations. Well, you are right opposite the House of Representatives, but that is the only advantage of this location. If the staff does not pay attention to which products are on the order and prepares your order on autopilot and gives you things other than what you ordered, the picture is complete.

Cleanliness could be at a higher level

I don't think it's fair for the toilets to be paid. Additionally, as a tourist, getting the deposit back for plastic cups was quite cumbersome and time-consuming. However, the service was fast, and our order arrived complete. Thank you.

I honestly don’t think I have ever seen such RUDE staff at any Burger King, the attitude they give you is crazy Burger King should hire better staff. At least the food was great, and the building is beautiful.

Food is always good, not the nicest place to sit but fine

Had a cold burger with a slice of unmelted cheddar cheese. Got very sick 3 hours later. Food poisoning according to the ER. What a terrible Burger King this is... pfff

you are not allowed to eat your food inside, you are forced to go outside, bad service, do not eat, the food was cold and dirty

I ordered a menu of my choice with my points. And I got the wrong sandwich. I said this at the counter and they looked at you as if they saw water burning, he didn't speak a word of Dutch

Sadly disappointed. Just ordered 2 hot blondies/brownies from Thuisbezorgd.nl. Delivered without ice and customer service indicated that there was nothing they could do. Bad service from Burger King and Thuisbezorgd.nl

The customer service is the worst, the older ladies are always rude, poorly educated, and do not let you eat in peace, bad staff for a store located in the center.

The staff at this Burger King is simply bad and extremely unfriendly. This is putting it very mildly. My family had a day out in The Hague and we wanted to have something to eat at Burger King, Spuistraat 73 in The Hague. We wanted to hand in our reusable cups, but the older employee shouted at us that we were not allowed to do this. When she saw us going to the cup machine with our cups, we were treated as if we were criminals and she became aggressive and shouted at us not to hand in the cups. As if we had stolen the cups and were doing something illegal. She said that we had to give the cups to her because we were not allowed to return them to the cup machine. We were so shocked that we didn't know what was happening and we thought we had to hand the cups in at the cash register. This did not happen and she took the cups and put them in a large collection bin. I asked her why we did not receive the deposit paid, even though it was paid for, but she said that we cannot just hand in the cups. In response to this I said that this is pure theft, not to refund the deposit paid in this way, which has been paid. This whole situation felt almost discriminatory to us, because we have an Asian background, while in the meantime we see other white people putting their cups in the cup machine. Because we were out with young children and did not want them to see how this could possibly get out of hand and so that it remained a fun day for them, we left the restaurant with a very bad, unpleasant after-feeling. They should call it surcharge cups instead of deposit cups, as they refuse to give the deposit back to the customer. The customer friendliness is very lacking at this establishment and the restaurant was certainly not clean. The staff didn't care. Unbelievable that this branch has such a low standard/quality of customer friendliness. This establishment is not worth a single star!

We ordered a veggie bacon whopper, a great burger, but what is really unacceptable is that there was real bacon on the burger.

Very disappointing experience at Burger King! I paid 1 euro for each cola cup, and after finishing, I returned the cups to the machine as instructed to get my refund, but the machine didn’t work, and I didn’t receive any refund. This causes a lot of frustration for customers and makes us feel like we’re paying without fair return. I hope this issue is resolved soon to improve the customer experience.

What a bad thing. Ordered food from here several times via home delivery. Constantly blame home deliveries, but refuse to bring the food themselves. If you call them up, they still dare to be smart and look at you. If you then speak to them firmly, they offer to call home delivery and call you back afterwards, and then casually cancel your order and not call back. We will never order anything there again, and if I had home delivery/uber eats, I would immediately stop the collaboration. Because really no one has a good word to say about this Burger King branch. As you can see for yourself in other reviews. A complete disappointment.

The food tastes better than most Burger Kings I’ve been to, but there often is a person begging for money on the ground floor and the top floor is almost never completely clean. In short, great for takeout (don’t forget to ask for a cup holder) and mediocre at best for dine in.

Paid 30 euros for a cold burger, had to pay money for the toilet which was extremely dirty and had no paper left. Outright scandalous!

Food was good and went quite quickly. Good offer for vegetarians or plant-based food. Tables and floor partly very dirty unfortunately... staff nice. Toilets, well...

Maybe if the female staff gave the customers a smile 😃 when serving it would be a better experience

Unfortunately very dissatisfied with this Burger King. The location is often not clean (cluttered dining tables and sticky floor), not enough opportunity to place an order at the terminals, no idea whether it is possible to order at the cash register as I never see anyone there. Orders are delivered incorrectly or incompletely even though you pay the full price, while I think Burger King is one of the expensive fast food chains for what you get in return. Disappointed to say I have no interest in coming back here anymore, while Burger King has been one of my favorites in the past. A wasted opportunity as it is a perfect location and it is reasonably furnished.

Terrible service and filthy staff, especially the manager 🤮to avoid!!!!

I always give use coupons. For the first time the lady told me you can't use it. I went to another branch where I could use it.

Unfriendly personal, unhygienic, personal eating burgers while cooking, taken apart burgers laying on the stairs, although the woman taking my order was kind

The truth is that it needs a little more cleaning, they have new burgers but not specifically if they are spicy and much less high in sodium, not everyone can eat everything, in reality the customer service is the best...

Unfortunately, my experience with Burger King staff was very disappointing. They were very unfriendly and didn't seem to want to help at all. The lack of customer service made my visit to Burger King a negative experience.

Worst Burger King ever! I was taking my niece there for her first whopper. I had always told her it was one of the better fast food burgers. Firstly it took 30 mins in an empty burger king and they got 2 of the 3 whoppers wrong, 2 where supposed to have no sauce. When I went to the counter to get the whoppers remade they took them to the back and I could see the worker take out the meat and scrape the sauce off everything and then put it back in the box. I asked if they were new and the worker lied and said yes. I then tld them i saw them and they refused to help me any further. Needless to say my niece didn't want to eat a burger that somene had been handling and scraping so we went to leave. On the way out I went to use the toilet and was digusted. The smell of faeces was very strong the toilet floor was covered in urine. One of the cubicles had faeces all over the walls. I left without using the toilet as I was going to be physically sick. I have since never been back to a burger king and ny niece refuses to even try one. If i could give negative stars i would.

Staff is very busy with each other,disinterested attitude. The place was empty upstairs and dirty downstairs. Up the stairs, once upstairs, there was no music or anything, but trash cans that were all bulging open, and my appetite immediately spoiled. I also missed 2 x chicken mugs. No, I will skip this Burger King from now on

When you give them a coupon in the burger king app they cancel it and put a new one. That's why you didn't receive your points. I have spent €30+ and they still didn't give me the points in app.

The order was completed quickly and to my advantage

unpleasant visit. Staff shouts throughout the store while we run up the stairs that we are not allowed to eat what we bought there. Disrespectful and unpleasant for tourists

Desolate appearance, food was apparently already waiting, fries limp. Cup deposit paid but not received, had to go back to counter, no excuse.

It couldn't be more unfriendly, they are really outraged🙄 Extremely unfriendly staff, as soon as you come in they look at you in a totally derogatory way. As expected, the food felt twice as expensive compared to Germany. Afterwards stomach ache as usual. We ordered the Coke in the wrong cup and were therefore sent outside and had to eat on the floor. The unfriendly, black-haired, bespectacled, relatively short, tooth gap on the right (who drank a Coke INSIDE in the normal Becjer) shouted at us and ordered us to hand over the cup and get it again when we went out, otherwise we wouldn't have been allowed to eat inside 😡 Then we went out and had to eat on the street. The black-haired, little cashier was really the last thing.😡🙄

Absolutely disgusting staff, especially the manager who for my part has nothing to do in a service profession. I wish him the worst

I'm a big fan of the 2 long chicken with medium fries and drink for 9 euros

Black lady very unfriendly Milkshake with a spoon. It was so liquid it looked like milk Wasn't drinkable, seemed like more milk than Milkshake and didn't taste bad at all Toilet 0 50 cents is expensive if you still have to pay that much for your food Both boxes become sick and do not make the machine sick

What a worthless tent this has become. For the second time in a row, my order is incorrect and as a paying customer you have to pay extra to go to the toilet. The burgers are tasty, but the service sucks.

I previously enquired about the sizes of their oreo milkshake and was told by an employee that it would be served in a large cup however to my chagrin it was served in a medium cup and I ended up paying €4,55 for it. I wouldn't recommend coming here as this will also be the last time that I frequent this establishment.

One woman from the service staff insisted that you can't drink from the plastic cup in the middle and I had to pay these idiots 1€ on top for resauble cup. 0 regards, very bad service. The worst Burger King in The Hague. I do not recommend!

The cashier guy doesn't know how to take orders and I didn't receive half of my order, which I only found out at home. Furthermore, the food was fine

Helped by an older Asian “lady” Very rude, unfriendly and noisy I would like to file a complaint

Better in all respects than a BK Westland, but that wasn't that difficult. The atmosphere on the ground floor was industrial, no tables or anything, but that is not possible here due to lack of space. Furthermore, the food was fresh and prepared quickly and the staff was friendly.

If the worst customer service & customer handling has an Award then it will go to that women who helped me with this order. Really disappointed spoiled the whole day

Very long wait Food with hair in it Drink was half empty

It's too bizarre for words how I've just been treated. I ordered and sat down at a table with my food until the employee came to tell me to go outside. Rode? My cardboard Burger King cup instead of the reusable one you should get. I would rather starve than contribute even one cent to your turnover. Bizarrely bad service

Yesterday we had a good menu at Burger King for the first time in a while. We actually intended not to have fries anymore as they are almost always very cold. Still did it and enjoyed it! Very hot and the double Whoppers were also delicious. It didn't take long before everything was ready, in short, TOP!

They are quick at this Burger King.

The ( asian) lady on the counter was screaming instead of talking she was rude

The supplier arrives 40 minutes after the indicated time, the food is cold, broken and unfit for consumption. The children's toys are not included!!! I don't recommend it!!

I think management should choose better who they put talking to guests. Didnt feel very welcomed when a small girl gives me attitude after looking at me, a man with paited nails and heels.

Even the toilets are chargeable. It is an absolute scandal!

Crappy tent. Menu for 20+ euros and still have to pay 50 cents for a coin for the toilet that is not even clean (smells bad). Staff who would rather talk to each other than speak to people at the cash register. My expectations are not high, but still disappointed.

Simple food. Staff don't look happy. Food not tasty. Unsociable environment.

I have no complains about the food and service, I have a problem with the customisation. You used to be able to remove options from your meal, but (at least when using the app, coupons and the user interface) now you are very limited. Want that nice burger but without the cheese because your lactose intolerant? Forget it. Don't like that sauce? Tough luck. No ice in your drink? Not possible. I could deal with the terribly broken cup return bucket, but now I can no longer order my meals without ending up sick. I tried.

Toilet is paid also for the customers !! And only by a single size coin like in good old 80’s.. good luck if you are in rush….! Food is all packed on the same tray.. Very small portions due to misleading pictures in menus ( a general BK and McD problem) Unkind service (eg. Say thank you, hear nothing back, say there is cola on the ground, hear nothing back.. ). Not coming back, neither with or without the kids.

My order via Thuisbezorgd was canceled without reason. Retarded idiots

Very quick service and friendly and clean environment

The mean, rude manager didn't let me eat inside because I bought a cheaper takeaway cup

So like Burger King in other european countries or other cities, this one did not have basic facilities like a toilet free for its customers. Every time you have to use a washroom, you will have to pay 50 cents in the door lock. I think at least for the customers this service should be free. Also they don’t Have options for drinks unlike other Burger kings, especially the ones in Belgium. The food also seemed and tasted quite disappointing.

Ridiculous! Cold burger, cold fries. It smells really bad when you enter. You are welcomed at the entrance by wanderers sitting there

Had a hamburger, tasty, but a little too generous sauce on it!

Good and friendly service. Quality was convincing

This BK is always fast preparation, friendly staff

The staff is not friendly. In my restaurant, there are no electrical outlets available for charging… It seems intentional; all the available outlets are placed 3 meters high. When I kindly asked the lady working there if she could charge my phone because I was really in need and living far away, both of them said no. If we can’t charge our phones… it’s the worst BK at the worst time… I do not recommend it at all. French: staff is not friendly..in my restaurant there is no electrical outlet for charging...this is done on purpose all available outlets are 3 masters high...when I asked the lady kindly who works there if they could charge my phone because I was really broken and I live far away.both told me no. if we can't charge our phones...worse BK in the worst moment...not recommended

Staff behind the counter is very unprofessional and unfriendly. A white fat lady Ria works there and pours the drinks. You indicate in advance that you do not want ice and receive a response that you are out of luck because she has already used ice. Seems like this woman works reluctantly. @Burger king hire young, beautiful, slim ladies who are motivated to work. Furthermore, a short Chinese lady Amy works there who waves you away from the counter with a hand gesture as if you were a dog. To pick up your tray at the counter, you have to go to the counter once. It won't be teleported to your table by itself. @chinese lady Amy the following: Thank you for placing an order with us. I would kindly ask you to leave space at the counter so that other people can easily access it. This would seem much friendlier and more professional, right? People we pay for the food. We don't eat for free. Toilets are not freely accessible to customers. Ask 50 cents for it. Shame on you! Impression everywhere. Work pressure too high. Employees are unmotivated. Not good marketing of the Burger King brand at an A-location. Info for head office: transaction took place on May 2, 2024 at 11:38 am.

Just a Burger King in terms of food. Atmospheric building. Really ridiculous that guests have to pay to use the toilet. Very customer unfriendly!

Sent someone yesterday to pick up 4 coupon menus. Employee entered 1 incorrectly and also added an extra citizen. After explanation, he did give the normal order, but not the extra burger and not the discount from the coupon. As a result, we paid more than 13 euros more and he asked if we would repair another time. The next day the manager says that he personally corrected it himself. But he never gave the money and when I explain it he doesn't understand it. I have also experienced problems at this location before. I don't get anything here anymore!

Excellent service and staff, the food is average for this chain

The drive is open until 00:00 on the site, while they are already closed at 23:00

Employees are very very rude. When you tell them that sth is wrong with your order they start yelling at you. This place needs to reconsider its staff. Food is always cold. Location is the only thing that helps this place, otherwise nobody would ever go there.

Fast service, kind employees, much better than KFC of McDonalds

The meat in the burgers is terrible with gristle, the views are nice, but as much as I liked eating there, I quickly lost my appetite.

The order screen works very poorly and slowly and therefore the Red Bull that was ordered did not arrive. Then I went to the cash register with the receipt, but they refused to sell it for the menu price. Bad service for these prices!

Kkkkk lijers cancel after half an hour and get fed up

Great burger King. Only they should make toilets free for customers with a QR code machine

I ordered a menu with a large coffee 0.3, it was served, but the coffee was small 0.2, I asked the employees if the order corresponds to the receipt, they answered yes, then for example I ordered separately coffee 0.3 and coffee 0.2 and invited the manager to see if he sees the difference, his answer was absurd "yes glasses different, but in the previous order, we poured 0.3 coffee into a glass of 0.2"😀🤪 how is that?? A request to the supervisors of the establishment to train the staff on product knowledge, to fire the manager.

Seemed clean. User interface on touchscreen to order kept doing things I didn't press, which was rather irritating. Food was quick. Toilets were clean, however, they were 50 euro cent to enter. 2 floors, upstairs had a nice view.

Toilets for 50 cents even with an order of €30. Scandalous.