KFC in Overdie

Has to be the worst KFC in the Netherlands. They manage to make sure the fries are cold even when you eat inside. The chicken is barely warm. The upstairs seating appears to be in a cold room. Turn on the heating. The restrooms are disgusting, and the staff can't even speak to anyone properly.

I recommend any place where the service is so good; the food is as expected and it's fine, but the people are very attentive.

I waited 40 minutes for my order. Then they told me they were out of chicken. I did get a different burger. After 5 minutes, we were kicked out because they wanted to close. A very strange turn of events; we won't be back.

I always have to wait in the drive-thru for an insanely long time, and if they have little specials like no tomato or something, I just assume it's all over. And then you think the wait is long because of those specials, but that's not the case.

We went for dinner with my family this week Friday and we ordered bucket chicken and it's look like cooked hour back it's not at all hot . Also the tables are not cleaned I see few tables still plates are kept like that . Overall disappointed for us

It's getting better again with service and taste

Picked up food, and when we got home, we discovered a completely different order in the bag. We were the only ones in the drive-thru during the evening hours, so you assume your order is correct. There shouldn't be much to confuse. I tried calling, but no answer. I filed a complaint through the website, saying I want a refund because I didn't get what I ordered. They say they can't do anything because it's a franchise and can only offer a Friends card. Pretty easy. From now on, just empty the bag with the order before leaving the drive-thru.

The price is too high and the chicken is too small!!! No, thanks, not for me anymore.

I've previously placed an order through the app for a bucket of chicken tenders (20), and when I got home, there were 18. I mentioned this at the counter when I returned, and they gave me two extra with that bucket. This evening, we went through the drive-thru and ordered another bucket of 20 tenders, and when I got home, there were now 17. I'm not going to drive all the way back to pick them up, but I think they have trouble counting in Alkmaar, and I'm not satisfied. It's actually crazy that next time I'll just count them in front of them before I go home.

The chicken was cold and not fresh. When I asked for freshly fried chicken, I had to wait more than 20 minutes. The staff was very indifferent and provided zero service. After 20 minutes, we received chicken that was not tasty and overcooked, not crispy or crunchy. I will never come back here again. Not worth a star. The restaurant also does not look nice or clean.

There was a bit of confusion when picking up the order. The sign said it was ready, but it was still being prepared. The wrap I ordered was delicious. Not unimportantly, the restrooms were perfectly clean.

The food here is always excellent. However, the restrooms were extremely dirty (read: the men's toilet seat was peed on), the tables were very dirty, the trash cans were overflowing, and there was one table where a soda had spilled, but the staff hadn't cleared it.

What a terrible experience at the Alkmaar location! We literally had to wait an hour for our order. The staff was too lazy and disinterested to be even remotely customer-friendly.

The girl was single, super sweet, but incredibly hardworking. All due respect to her, and it's understandable that it takes a little longer if management can't plan better.

If you're looking for a quick drive-thru, this isn't the place. The food is fine, but be prepared for very slow service. I've had this experience several times.

Chaotic, but I think that's part of it

Today at 11:30 AM, I arrived at the Drive-Thru. The intercom told me they were closed. I asked what time they'd open, but was told they didn't have a cook and therefore didn't have any chicken yet, so they couldn't help me. Always a drama at this KFC. It's like a COA (Central Agency for the Reception of Asylum Seekers).

The staff acted as if they had just consumed 10 junk food. It took half an hour for one bucket, plus the food wasn't fresh.

really tasty, very much worth it

What a terrible place! I placed my order and paid, the door closed, and nothing happened. After 10 minutes, I walked in and the girl looked completely surprised. She'd simply forgotten about me. That's impossible. Rematch 9-9-25 This time, I ordered food inside and ate it there. There's nothing wrong with the food itself, but when you look around, it's a filthy mess. I went upstairs to the restroom; the bathroom fixtures are too filthy to use and haven't been cleaned in weeks. The dirt practically runs off the glass panels under the banister. The floors, tables, and chairs are too filthy to touch. An attempt was made to clean the windows to the outside, but they've gotten worse rather than better. If you're the owner or manager, you should be ashamed of yourself for letting the place deteriorate so much.

I waited an hour for an order to be delivered, called, and no one answered. Five minutes later, I received a message that the order had been canceled for no reason. Waste of time, order somewhere else.

Very sweet, nice, cheerful woman at the drive.

Very good people and delicious food

Very tasty food and fast service

Delicious food and good service Always friendly staff

Thank you to this restaurant for the great food

A pleasant experience from start to finish. Quick help, delicious food and excellent service.

Friendly staff. I got a fresh original after waiting 5 minutes. It was delicious.

“Great experience! The restaurant was clean, the staff smiling and helpful, and the food was great as always at KFC.”

Best KFC still delicious food 👌👌

A little more cheerfulness would do the staff good.....

Every time I come here, it takes over 40 minutes for my food to be ready, half of it is cold, and something is always forgotten! So double-check your order before you drive home!

Ugh, what incredibly awful staff, not a single smile. Dirty, uh, filthy restrooms. Everything is just ridiculously bad. As the owner, do something about it!

I always thought I didn't like KFC, but to my surprise, I recently found the food in Hoorn quite okay. Yesterday, however, the source of my trauma was revealed once again: KFC Alkmaar. For a €40 order, I initially had to stand for half an hour. During that time, I watched my food slowly get cold, while twenty people behind me were cheerfully served. If, after 25 minutes, you see your order number disappear from the screen and ask for an explanation, you're not helped but sent away with an arrogant look—by the exact same grumpy employee who stood there like that years ago. After 30 minutes, you finally get your bag of food. Bag, because there wasn't a tray in it: apparently too much trouble. Inside, a meal that had cooled to absolute zero. The burger looked like it had been personally smashed by Rico Verhoeven, and the "cheese fries" had a mere three drops of cheese sauce. As a gesture of goodwill, there was a separate container – cold, chemically yellow, and probably freshly made in Chernobyl. I left the fries alone. And no, the misery didn't end there. The upstairs resembled a professionally rehearsed mess. Tables and floors covered in food scraps, overflowing waste bins that were never emptied, and dustpans and brushes that happily wandered around upstairs instead of being used. The only thing that tasted remotely normal was the milkshake – but let's be honest: a toddler could serve that too. So that's not where the one star comes from, unfortunately, I couldn't give less than that. Conclusion: 45 minutes of my day wasted. KFC Netherlands would do well to remove the logo from this building and distance themselves from this branch, or just close it down for good.

The food itself is fine, but very pricey. This KFC seems to have forgotten there's an upstairs. It's downright filthy, with food scraps on the floor and an overflowing trash can.

We sat here for half an hour as if they still had to catch the chicken, and when the food finally arrived, it was cold and so salty I thought they were deep-frying the North Sea. The slogan is "11 herbs & spices," but apparently, the staff only know salt. If I'd wanted that much salt, I would have shoveled my driveway in the winter. And then the upstairs: so filthy I seriously thought I'd accidentally walked into an escape room themed "Surviving in a Biohazard Zone." Even the chickens themselves would refuse to step inside. In short: goosebumps, but not from the chicken. #weescaped

What antisocial staff. Ordered online and picked it up. The email didn't say what to do: go inside or use the drive-through. So, I went inside to be sure. I explained that I ordered online and didn't know what to do. All the employee said was "order." She mumbled so much that I had to ask six times. She was busy with something and walked away. Someone else took over and mumbled "order" again. I had to ask five more times what they were saying. Finally, I gave the order number a second time, and they got busy, and a little later I walked away with a bag of food. A few minutes later, I got home, and some of my order was missing. The wrap I had burned tasted good. They must have copied the fries from their competitor with the big yellow "M"—limp and cold. Definitely not going back!

The dirtiest KFC I've ever experienced. I didn't want to touch the door frames, the soap dispenser in the bathroom was empty, so I couldn't even wash my hands properly. Food wasn't brought to the table, and no one called upstairs either, so I had to wait downstairs for my order before eating upstairs.

Upon entering, it looked like a sauna, and all the air conditioning was broken. The staff were making fun of you right in front of you. They didn't understand you at all. The food was terrible and especially not fresh. It said "fresh made daily," but that's completely wrong. NEVER AGAIN.

Very rarely that I get the right order and always have to go back inside to get items that they forgot to add. Wouldnt choose this kfc if you want to eat at one.

They were chewing gum behind the counter, I ordered an 'I want Cheese' burger WITHOUT bacon, I got one with BACON flavor... I felt sick

KFC remains a safe bet for a quick chicken meal, even if it's not exceptional. The products are good, in line with what you'd expect from the brand, and the overall hygiene is good, which is always appreciated. On the other hand, the biggest drawback remains the wait time: for a fast food restaurant, you expect to be served quickly, but here you often have to wait much longer than expected. It's a shame, because it somewhat spoils the experience.

Disinterested, gum-chewing staff. The milkshakes tasted awful and had strange lumps in them. Not again...

KFC food was delicious, I was helped at the cash register by an incredibly friendly woman, highly recommended!!!

Waited 45 minutes for a small order.

Great KFC, delicious food! Very clean. I definitely recommend this KFC!

Wow, this place has gone downhill. Two small chicken pieces (in my experience, they used to be much more/bigger) and fries that were just plain awful and too limp. No mayonnaise or anything, and they didn't even ask if we wanted mayo with it.

Top KFC! The chicken is very crispy.

I think the food is very tasty, it is very clean and the staff is friendly.

Fast service and clean restaurant

Easy to find, friendly service and you are helped quickly, the restaurant is neat and cozy, we did not have to wait long and had a nice meal inside

The most customer-unfriendly KFC I've ever had. And that's not a one-off; it's just that there's no other KFC nearby. Because I love the hot wings. But I've never met anyone who actually enjoys working there. They're always grumpy and disinterested. It's time for a manager to take action. Good customer service is hard to come by at KFC Alkmaar.

Dirty restrooms, filthy restaurant, staff who don't understand anything and take orders incorrectly, I've been waiting half an hour for my order. Not recommended.

⭐ 1 star – KFC Alkmaar? What chaos. I had to wait over 40 minutes for my order today. For something called "fast food," that's truly bizarre. The employees literally acted like they didn't want to—shuffling behind the counter, at a breakneck pace, and completely unconcerned about the long waits. When I finally got my food, my burger was cold. I pointed this out and did get an "explanation," but it was utterly pointless—no solution, no understanding. As if I was the one being difficult. Then I heard the employee complaining to a colleague behind my back. How disrespectful can you get? KFC Alkmaar has gone downhill fast. No structure, no customer service, and absolutely no urgency. I'm done with this location. KFC Netherlands: this is unworthy of your brand.

Hygiene is nowhere to be found...

Dirty restaurant, poor service, you have to go through the drive-thru three times before you get everything. Inspection??

After a long wait, our order was served incomplete. Since the ordering machine didn't give us a receipt, I had to explain what exactly was missing. They gave us part of what was missing, but because I got tired of explaining, I just left the rest, even though I had paid. For sure this is my last time in this place.

Incredibly disgusting. But that's the case at many KFC locations.

As usual from KFC, delicious breaded chicken. Prices are on the high side for fast food. Still, I'd go back. The restaurant was clean, and the restrooms were okay.

Bad food, chicken in soggy/wet casing, cold fries.

Horrible place, staff rude and just sits there sighing. Food awful and cold. Never going back.

Still terrible. Cleaning isn't done there. The staff seems ignorant and disinterested. It takes a very long time. I also heard the staff speaking a lot of Arabic in the presence of customers. Extremely unpleasant. The food was very expensive and bone dry, but the fries weren't cooked through. Advice: drive to McDonald's; it's better that way.

The service is so slow that I waited 30 minutes

So, if you have an image of a chain, it doesn't quite fit here. What can you say about the food? KFC, after all. Ambience: Disaster. Some tables aren't cleared, greasy, oily, with leftover fries. Restroom: I had to go to the bathroom. The toilet seat was dirty, loose... GROSS! Even washing your hands made you afraid of catching something. Staff: The staff was unmotivated, listless, and slow. I've seen much better at other KFC restaurants. First, work on cleanliness and motivation. Please.

We come here every week and we are always helped with love, the food is delicious and always fresh, also for people who eat vegetarian or halal.

Drive takes a long time, but fresh chicken. Don't stand here when it's busy, it takes a long time.

KFC Alkmaar, Koelmalaan. More than half an hour waiting for a takeaway order to come home with only half the order. Trying to call them about the problem, called several times but no answer. Very bad!!. (Of course photos of the receipt and what we DID get.)

Terribly untrained staff, they barely speak Dutch and have to say what you want at least 5 times.

Deliciously fresh and nice staff.

First time at this KFC, because after a long journey we had to go to the toilet first, visited it first, because the toilet is on the 1st floor, up the stairs (never experienced such a sticky dirty staircase) the toilets were so disgusting and not cleaned in ages. The toilet bowl was completely yellow/brown at the bottom where the water is. The toilet seat was loose and was so dirty that I didn't even dare to touch it with a piece of paper, I've been to many different countries but the toilets along the highway in France are even cleaner.. KFC this is really not on..! Staff behind the counter was nice and the food itself was also fine. Afterwards I didn't even dare to touch the door handle of the restaurant (I hadn't had a cloth in ages either, so I just pushed it open with my elbow) you couldn't even see through the glass window because it was so greasy and dirty.. 😬..

Review: Excellent Service from Shams at KFC Drive-Thru! 🌟 Yesterday we visited the KFC drive-thru and although the line of cars was quite long (it felt like rush hour!), we really enjoyed the great service. Special shout-out to Shams, who helped us with a smile and impeccable demeanor. Despite the crowd, Shams remained calm, efficient and friendly. She made sure everything went smoothly, without making us feel rushed. It was clear that she was well organized and took her job seriously. When we received our order, everything was correct and perfectly packaged. It’s always nice to see someone radiate such positive energy, even during busy times. Shams, you are a star! 🌟 Thank you for the delicious meal and top service. 👏 KFC, cherish employees like Shams, because they make the difference! ❤️🍗

Absolutely disgusting food, service is a joke they would rather be touching each other then actually working had to go back 3 times before we got our whole order AVOID AT ALL COST men's toilet covered in shit no toilet paper an absolute dump needs closed down ASAP

Phew, what a mess it is here. We were the only ones in the drive in, ordered the new Korean hot wings. They did not come in a Squid Game box as advertised and after waiting 10 minutes for an unclearly indicated door (we were looking for which door we had to have because a regular drive in often has 2 for pay & pick up), we did not get the hot wings but the crispy ones. They were tasty, but we still thought it was a shame...

No napkins on the menu and no straws when drinking!!!!

Super bad here really not normal You come to the counter with such a gompie who radiates as if you are explaining rocket science Then they do not have what you want you do not get your money back and up to 4 times told that I have to choose something else While otherwise I would not come in Once you had ordered your half order came in and nothing was right

Waited 35 minutes for our food. Bucket didn't come and was getting cold. Employees not really friendly and helpful. And also the wrong bucket. Really unbelievably bad.

We just ate here. The breading was far too soft, and it lacked flavor overall. We ate on the first floor; the entire floor was sticky, really disgusting. The restrooms were also dirty; you wouldn't really want to eat anything there, let alone the kids... The place was practically empty. The staff didn't think it necessary to wipe the tables or ensure that everything was clean. It seemed more important to have a conversation here. It's a shame; as a fast-food restaurant, we're used to something different. We won't be going here anymore.

The food is good, but don't expect to get in and out of here in under 30 minutes.

I calmly order corn and then I get crappy fries.

Very bad. What a drama. That kfc links its name to this is very stupid. Please send this franchisee out the door. Unfortunately you can't give a lower review than 1 star.

Never experienced anything like this Ordered 2 chicken pieces at the drive in cost 8 euros Parked my car in that box are 2 small chicken wings, so I went into the store to ask why I didn't get regular chicken pieces????! Well chicken = chicken and that's what I had to do!!! Had a total order of about 40 euros..... First class scammers there:-/ People should be ashamed!!!

The restaurant was very dirty, the toilet was broken and the waiting time for the food was very long. I got cold food. When I spoke to the cashier, I did not see any sign of respect from him. I had a bad experience in an unhealthy atmosphere.

Dirty and filthy inside. Floor sticks to your shoes. Toilet very dirty. Food cold and fries limp. A KFC not recommended.

Price was very high but staff was very friendly.

Terrible long wait for your food. Everything here goes on 11th and 30th never come here again.

Never had to wait that long. No crowds at all, but a 30 minute wait for food of which the burger is missing and the other burger is just cold. The restaurant is full of unfriendly employees who really radiate that they hate their job. A tasty meal can't come off normally, just grumpy and mumbling. Furthermore, the food was tasty, only partly cold and missing. I will never go back here again, a waste of my time and money.

Only took an hour and a half because all the employees only wanted to handle the short receipts.

After 1.5 hours we finally get our food, the fries are soggy, cold and the ice is out of the drinks. When we want to sit down, there is junk everywhere on the table. I can't recommend this to anyone. If you have any doubts, stay home and put the frying pan on yourself

It was delicious and I will definitely go back!

Just nice to pick something up when you don't feel like cooking

I was helped here well and cheerfully, and the chicken salon was tasty. Atmosphere was a bit less but I didn't mind. Maybe more fun next time.

wrong products in delivered order, good job guys.

Ball tent. The name of what is on the menu should include the description food. Apart from the fact that there is 0 to no nutritional values ​​in their products. If the quality was worth more than €25, it was simply thrown into the bin. it was cold soggy and greasy. the rude attitude of the employee was completely below par. I was treated rudely and my perception about the quality was refuted. I was just laughed at and sent away. It looked like an episode of FCKIP, Complete with judesca. Considering the comments here on the page, I am not alone in having a disappointing experience.

Never waited so long to eat solid food. When I came in there was a fight and when the food finally came it was cold 👍🏼

Food was okay. But the restaurant itself was filthy. Women's toilet no toilet paper, tables full of rubbish.

As always the order is not complete...and after calling 3 times they don't answer either.

We ordered a bowl of chicken and had to wait 30 minutes for it. Other customers were already angry and we didn't think this was what we expected either. I don't think they know the term Fast Food here.

You can never just get something here. Minimum waiting time of 45 minutes seems to be the standard. Even an order for just a bucket that they fry for all day long can easily wait 45 minutes. This has been the case for the past 10 times in the past 3 years. Also check your order carefully. Something is regularly missing. This will be resolved neatly, but it should not happen.

Extremely long wait, disinterested staff. Little to nothing happens in the kitchen. Why is there no responsible (branch) Manager for this? This is a bizarrely bad branch, it really hits everything

Waiting 23 minutes for 1 burger with almost no one in the fast food chain, refusing to talk back in Dutch.