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2,9

Gebaseerd op 112 reviews gevonden in 2 websites

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Nº 1011 op 1108 op Utrecht

Nº 33 van 33 Cafetaria op Utrecht

Score

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Could have been 5 stars, but paying for something that isn't tasty...

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S K . 2026-08-30

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Our sofa was very dirty. Nobody pay attention to our requests. Affogato was not affogato. Please google it and modify it.

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sajad babamohamadi . 2026-08-30

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If I were the manager there, I would definitely have sent staff home. The smell of sweat clinging to them is unbearable; the whole place literally stinks. When one of them came near me, I almost threw up, and of course, we left. I saw other people leaving too. It's a diner; it's really unacceptable that the staff stinks so much that the whole place has started to reek.

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Professional Review skills . 2026-08-30

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The staff have an insufficient command of the Dutch language, so my question about a dish was not understood and I received the wrong dish. Next, a bottle of cola was roughly placed on the table; as if it had been shaken, everything sprayed out and leaked all over the place. Because I received the wrong meat, I ordered different meat, but a whole new menu was created for that, which took a long time to arrive. A customer behind me had to wait so long that she simply cancelled the order. Subsequently, I had to sign two menus, about which I complained at the cash register, and I made it clear that I would never be coming back. Then the staff spoke to each other in their own language in my presence about what I was saying; I said that I found that very impolite, to which the waiter replied that he wasn't talking to me, even though we were in conversation. Two customers at the back of the line came up to me later and praised me for making my point clear; they too said they would never be coming back here, even though we didn't taste good. This place ruins a pleasant shopping evening. Don’t go there!

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Jeanet Versteeg . 2026-08-29

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Excellent food. Excellent service. Thank you to all the waiters on August 28, 2026. You're like busy bees.

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bahar köse . 2026-08-28

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Terrible food quality and way too expensive. Just skip this one!

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Jelle van Hoeijen . 2026-08-28

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Very good food of Turkish origin. It offers good options on the menu and has a very tasty ice cream for dessert.

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Sergio Nery . 2026-08-27

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A truly delicious feast!! And fast service. TOP location

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Roelfien Gernaat . 2026-08-27

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We stumbled upon this place while looking for a substantial breakfast. A very inviting and stylishly decorated restaurant, friendly welcome... The open buffet was extensive, offering everything you could wish for, just like in a 5-star hotel. All the dishes tasted delicious, and all accompanied by Turkish tea... There are already plenty of pictures of the buffet, here's just one of my tea... and €18 for such a comprehensive breakfast is totally fair! 🥰 We'll definitely be back...

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Tülay Tali . 2026-08-26

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Good and tasty food at moderate prices. The service is friendly and attentive.

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Rüdiger Böckler . 2026-08-26

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What a lovely experience at Mado! The food was truly top-notch, especially the steak: perfect medium rare, exactly as it should be. And an extra compliment to Burham, the host. Super friendly, hospitable, and attentive; he made sure we felt welcome right away. The lemonade was a little on the sour side for us, but that absolutely didn't spoil the fun. As the icing on the cake, we even received a complimentary tea with our delicious dessert. All in all, a wonderful evening and highly recommended. We would love to come back to Mado again!

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Walid Asfour . 2026-08-24

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Not the Mado you are used to from Turkey! Unfortunately, this branch lacks the quality, taste, and experience we normally know from Mado in Turkey. For us, a disappointing experience.

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Han . 2026-08-23

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The lamb tasted like processed/composite meat, with an extremely strong gamey smell. Even after cutting into it, you could smell it from the other side of the table. The drinks were also terrible. Since I genuinely couldn’t stomach them, I ordered an additional bottle of mineral water, but it still hadn’t arrived by the time I finished my meal. The fries were raw on the inside and weren’t even salted. Everything, from the ingredients to the service, was a complete disaster. I honestly suspect that this restaurant’s only real expense is the rent.🤢🤢🤢👎👎👎

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E L . 2026-08-22

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Excellent service, friendly staff, thank you Mado!

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shaikha alkubaisi . 2026-08-22

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How can I describe just how bad the meat at this place was? There were flies flying up while I was eating.

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luheng wei . 2026-08-22

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Waited 30 minutes for service. Didn't get it. Terrible.

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Çağrı Gürleyük . 2026-08-22

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I really liked the “çeltik kebabı”. Our waiter was very nice. Furthermore, the atmosphere was also peak i’d say. 10/10 would bang again.

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Kaan . 2026-08-22

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Awful service. They delayed 30 minutes for one dessert and ~60 minutes (a whole hour!) for a waffle, with multiple callouts from our side in between every 15'. We decided to cancel the waffle and pay, and they still kept insisting we waited (we didn't). Food was good and they offered complimentary tea (hence the second star), but did not compensate for the bad experience imho. Would not go again.

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Reviewer . 2026-08-20

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The service was curt and snappy. The fries were cold and tough. The rest of the food was tasteless or not good. The orzo tasted like beer. The dishes were thrown into the bin so hard that they bothered us. Not recommended and certainly not worth the price.

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Emma Oosters . 2026-08-20

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Very good meat food and the desserts are delicious! If you want a regular meal and not something quick, this might be the best place in the shopping center.

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Marios Kasseris . 2026-08-20

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We have never seen such an inappropriate personnel. The food was also terrible. Not recommended!

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hamida talibova . 2026-08-19

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Service is terrible, the guy is hardly speaking, the is not good and different from the menu pictures

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Jeyhun Ahmadov . 2026-08-19

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The food was really delicious and fresh! Unfortunately, we both received our food separately, so one of us had already finished and the other only got theirs afterwards. Otherwise, the staff was very friendly. A nice experience.

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Samantha IJpelaar . 2026-08-18

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I have ordered my breakfast plate but the plate doesn’t match my expect , because i doesn’t receive same as the menu written you can compare in the photos .

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Mohammad Alhalak . 2026-08-17

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Only had coffee. Cozy and pleasant seating.

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Anita Mulderij . 2026-08-16

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Had an expensive meal, tasted very little, and the service was bad on top of that. 😅 Even the Turkish tea for 5.50 euros failed to convince me… For these prices, you really should expect a bit more.

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senn serr . 2026-08-14

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A break from shopping in Hoogcatharije; the perfect place for tea, coffee and energy 👌🏼 On my second visit, nothing was served with the coffee. (The last photo is from our second visit) A small cookie or Turkish delight is customary here. Even in the Netherlands… That's why I deducted points.

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A. Karakaya . 2026-08-13

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They give you whatever they want; we ordered Caesar salad and they gave you whatever they felt like...the picture on the menu doesn't match what they serve you.

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Felipe López . 2026-08-12

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Brother, I brought my foreign girlfriend here thinking it was a brand from my hometown, and I was humiliated. Don't waste your money and be humiliated, period!!!! I asked for sweet, dry, and tasteless vanilla ice cream, they said they had it, but what arrived was Stracciatella. It's a shame, a real shame, what a state a huge company like Mado has fallen into!!!!

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Murat Uluğ . 2026-08-11

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asked for steak medium got it welldone, portion sizes are fake, ordered fries got cheese with a little bit fries, waiter ignored us

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unicornmuna . 2026-08-11

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We visited this restaurant today with our family. While the food was acceptable, the overall experience was disappointing. The quality of the meals could be improved, but the biggest issue was the atmosphere created by the staff. Hospitality starts with making guests feel welcome. Unfortunately, none of the staff appeared friendly or smiled, which made the experience feel cold and uninviting. A warm greeting and a positive attitude can make a significant difference, even when the restaurant is busy. I hope the management invests more in customer service and staff training. A more welcoming approach, combined with improvements to the food quality, would greatly enhance the overall dining experience.

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M Ahmadian . 2026-08-11

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Ayham is good and helpful person

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Ahmed Moussa Nassar . 2026-08-10

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Strange place, they barely speak Dutch. Not everything on the menu is available, but the rest is until you choose something else. Mediocre food.

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calvin de Jong . 2026-08-09

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Very poor service. I waited for almost half an hour and no one came to take my order. When I asked, I was given the runaround: first I was told I had to order inside, then I was told I actually had to order at the table. Even when I spoke to a staff member, I received no response. Meanwhile, I saw that other tables were being served immediately. I felt completely ignored. A truly disappointing experience. I will certainly not be coming back here.

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Reem Amer . 2026-08-08

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We sat down at the table, but the waiter didn't come to take our order. They were incredibly rude amongst themselves. Swearing and insults were flying around. The prices were exorbitant.

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Kübra Can . 2026-08-08

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The food itself was good, but the child's meal was spicy. I asked for it to be changed, but he apologized. As a tourist, I didn't know the label said it was spicy. The service was very slow, and you have to go to the cashier to pay. The price was very high compared to the service.

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Hanadi Sal . 2026-08-04

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MADO Utrecht: a disaster We dined at MADO in Utrecht on Thursday, July 30, 2026, with six people (three adults and three children). The restaurant is located in Hoog Catharijne, is easily accessible on foot from Utrecht Central Station, and serves halal meat. We ordered six main courses (ranging in price from €28 to €14) and six drinks (€7.50 - €3). In total, we spent well over €150. We had reserved a table online, asking for a quiet spot. Upon arrival, it turned out that a table had been reserved for us near the entrance, where all guests are received. Not exactly quiet. Without much trouble—it was very quiet there—we found a quieter spot ourselves. The staff are friendly, but as it turned out later, inexperienced and completely unskilled. The menu consists of meat dishes: there is only one vegetarian dish and one fish dish on the menu. It is therefore a restaurant for carnivores. After waiting for some time, the meals were brought. This included a few dishes we hadn't ordered. This was corrected, but unfortunately, it meant we couldn't all start eating at the same time. I can be brief about the quality of the meals: poorly prepared (the meat was far too dry and burnt in places); almost no salad was served with it, which, incidentally, was also past its sell-by date; vegetables were absent. The drinks are full of sugar and are far too expensive in terms of price-quality ratio. Staff refused to give us a glass or carafe of tap water ('that is not allowed'); a bottle of water costs €9 (!?). Judge for yourself. We won't be returning here.

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Fons van der Velden . 2026-08-03

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It took almost an hour for my food to be served. When it finally arrived, I was very disappointed. The food looked old, and I don't know if it was spoiled, but it was absolutely not tasty and barely edible. After such a long wait, you expect much better. Unfortunately, this was a very bad experience. I certainly do not recommend this restaurant.

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Sipan Ajjar . 2026-08-02

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We arrived on July 26th, and while it might be due to the season, it was extremely crowded, and the service couldn't keep up with the customers; the staff shortage was very noticeable. We waited 30 minutes at the table. We ordered a wrap and mixed baklava. The baklava was both expensive and one of the pastries was stale. The music was excessively loud. On the positive side, it's in a nice location, a place to take a breather inside the mall.

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Ozcan Art . 2026-08-02

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Overpriced place with people who dont attend to you in time. Paid 3.50 for a ball of ice cream which had more water than milk I think.

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Rajat Hebbare . 2026-08-01

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THIS PLACE MUST AND WILL CLOSE SOON. I HAVE COMPLAINED UNDER THE COMMERCE LAW. FILTHY AND WORST SERVICE EVER. I ALSO RUNED INTO THEIR MANAGER IN A RESTAURANT WHERE HE SENT THE BILL TO HIS OWN BANK ACCOUNT AND WAS FIRED THERE! MADO MUST LEAVE OUR BEAUTIFUL SHOPPING CENTER.

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Alex . 2026-07-31

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Very disappointing experience. We had breakfast at Mado today, and unfortunately, it was one of the worst breakfast experiences we have had. The buffet was completely open, and there were flies everywhere. The bread, in particular, was uncovered, which is very unhygienic. At the very least, the loaves should have been covered. The quality of the food was very poor, and it didn't seem fresh either. Additionally, the staff was not welcoming or friendly at all. The worst part was that we all got severe stomach aches after eating. We absolutely do not recommend this restaurant. A lot of attention is needed regarding hygiene, food quality, and customer service.

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shamsa Al Hameli . 2026-07-31

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We were delighted to find this restaurant inside the shopping mall. The place is beautifully decorated, the location is excellent, and the staff are very attentive and friendly (except for one, who occasionally wandered around in a white t-shirt, grumpy, and serving). Because we missed it, we ate various types of pide (Turkish flatbread). The meat-filled bread and mixed pide were fantastic, crispy and delicious. The künefe (Turkish dessert) was very good. Their homemade ayran (yogurt drink) was also delicious. The prices are reasonable, not exorbitant. The service is excellent.

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Yasin Karagöz . 2026-07-30

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I was very disappointed with my experience at Mado. Many of the items listed on the menu were not actually available, which was frustrating. On top of that, the food looked nothing like the pictures on the menu. The vanilla ice cream tasted almost entirely like sugar and had no real vanilla flavor. The Oreo cake was more like a mousse than a rich cake, and again, it mostly tasted like sugar. The customer service was also disappointing. While I was there, a woman arrived with her two children. Despite there being plenty of available seating, a staff member refused to let them sit anywhere except one specific table. His attitude was unwelcoming, and the family decided to leave because of the way they were treated. Overall, the quality of the food, the inaccurate menu presentation, and the poor customer service made this a very disappointing experience. I would not recommend this place.

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Qasim Abbas . 2026-07-29

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Decor was nice, but that was all, many items on the menu they don't do it anymore, and the one they actually do have are not as delicious as in the pic on the menu, and items are overpriced like you can have more delicious piece of cake with half the prices somewhere else, and most annoying part was that no one was even smiling and noone asked us if everything was ok.. i think becouse the know that it wasnt already hhahahah.. But seriously, never gonna go there again and i would advice you to never do.

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Al Sawaf . 2026-07-29

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Low-quality food and overpriced. I wouldn't recommend it.

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h b . 2026-07-28

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We saw a nice-looking restaurant with an extensive menu and thought: this is where we're going to have a nice meal. Unfortunately, the service turned out to be a huge disappointment. We were constantly ignored by the waiter and had to make a great effort just to get any contact at all. When we finally asked for the menu, we were given only one for two people. The waiter walked around as if he was counting down the minutes until the end of his shift and showed absolutely no interest. After waiting for half an hour without being asked even once if we wanted to order anything, we had had enough. We got up and went to eat at the neighbors'. If I could give the service a 0, I would have done so without a doubt.

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Amanda Dijkstra . 2026-07-26

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Flies in the soup, didn't even apologize, just walked away.

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Yasmine Lahdahda . 2026-07-25

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We ordered maras ice cream and they brought us regular ice cream and said sorry we dont have maras ice cream. This should have been said before we ordered. Not coming here again.

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Akon Timber . 2026-07-25

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They will not give you what you ordered from the menu. You will get what is left over. I ordered pistacio kadayif with maras ice cream and got chocolate kadayif with regular vanilla ice cream. Never coming again.

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S S . 2026-07-25

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The fries were cold, cappuccino was watered down and the food was not good. Curry sandwich was terrible.

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Kashish Kohli . 2026-07-25

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⭐☆☆☆☆ Today we wanted to enjoy a nice dessert at Mado in Utrecht, but unfortunately, it was a very disappointing experience. The service was slow and inattentive. Additionally, the quality and taste of the desserts were very disappointing; absolutely not what we had expected from Mado. To make matters worse, we were even served a different dish than the one we had ordered. For the price you pay, you really should expect better service and quality. Unfortunately, this was the first and the last time for us.

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Ahmet Taşcı . 2026-07-25

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Very bad experience We ordered the Mix Grill for two people here (€50). Unfortunately, two skewers of meat (see photo) were spoiled. This was immediately noticeable by both the taste and the foul smell. We reported this politely to the staff, but unfortunately, there was absolutely no response. They showed no understanding whatsoever and did nothing about it. Very unfriendly to customers, and moreover, it is unacceptable that spoiled meat is served. We paid 80 euros for 2 people, but such poor service is truly scandalous. We will never come back here again.

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Adila Anwar . 2026-07-24

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They're very slow with orders, and even the employees don't seem to have the motivation to work; they work without enthusiasm. We waited half an hour for a cup of coffee and a plate of baklava.

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Chahed Hamada . 2026-07-24

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I think you don't want regular customers; because of you, the Mado brand has gone bad. Shame, shame, shame, shame!!!

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Anwar Tayir . 2026-07-24

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Unfortunately, a huge disappointment. The name "Mado" actually stands for Maraş Dondurması (a type of ice cream), but this traditional ice cream was unavailable during our visit. Instead, only Italian ice cream was offered. I wouldn't go to Mado for that. Baklava and many other sweets listed on the menu were also unavailable. We had wanted to order a traditional dessert, but unfortunately, we had to choose something else. We also ordered a pide with minced meat and asked the waiter where the meat came from and whether it was halal. The only answer was, "I don't know." That's not an acceptable answer for me. They could have at least asked the owner or the kitchen. In general, all the waiters seemed annoyed and unmotivated. Overall, the visit fell far short of the expectations one has for Mado. I will not be visiting this restaurant again.

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OS . 2026-07-23

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The food was tasty, but the staff are not serious; they forgot half of our order.

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Maher Alhindi . 2026-07-23

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Average restaurant, staff not very attentive. The strawberry shake was okay.

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michael van elst . 2026-07-18

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THE QUALITY IS GONE!!! DON'T WASTE YOUR MONEY AND WASTE IT… I had been here before, but last Sunday, I extended my trip by 1.5 hours to go back with the kids, intending to have lunch and ice cream afterwards. But everything from beginning to end was a COMPLETE DISAPPOINTMENT. I don't know if it's because they also run a restaurant and a bagel shop next door that sells alcohol, but we weren't satisfied with any of our orders. I ordered Mix Grill, they brought a BURNT MEATBALL and a few pieces of meat, €25.50 I will attach a photo of the serving plate… Soup, Chicken, pasta… Is the service always this careless and amateurish? :( The lemonade they call homemade (small glasses cost €5 each) But one should serve it with a little care. They could put a small slice of lemon on top and serve it… No… We asked the employee for bread and a spoon for the soup, the soup got cold and no spoon came, in the end we had to go and get it ourselves… In short: DON'T LET YOURSELF BE EMBARRASSED WITH YOUR OWN MONEY… My short message to MADO officials is this: DO WHAT YOU CAN DO IF YOU MAKE GOOD ICE CREAM, DO THAT BUT DON'T JUMP INTO EVERYTHING! AND TELL YOUR EMPLOYEES TO ENGAGE WITH CUSTOMERS INSTEAD OF CHATTING AMONG THEMSELVES REMIND THEM THAT THEY NEED TO TREAT THEM KINDLY…

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M. Kuere . 2026-07-18

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We had a very bad experience at this restaurant. My girlfriend ordered a künefe, but it was completely burnt and tasted truly inedible. We called over a staff member. She said she would consult with a colleague, but then absolutely nothing happened. We waited for a long time without any response. Eventually, another staff member, who was cleaning tables, did speak to us. His only explanation was that they do not make new künefe after 9:00 PM. However, no apology was offered, nor was an alternative or solution proposed, even though the dish was clearly not up to standard. We tried to communicate with the staff in Turkish, Dutch, and English, but unfortunately, that made no difference. The service was very disappointing. We felt completely disregarded. I do not know if this was due to unfriendliness or discrimination, but the way we were treated was absolutely unacceptable. We will not be returning here.

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Carole Alhennawi . 2026-07-17

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Ordered a Caesar salad, unfortunately the kitchen has no idea what that is, I got a lot of iceberg lettuce with a little tomato and cucumber and some grated cheese, dressing was nothing like it Please go check out the Caesar salad recipes online, it is not that difficult to make a good Caesar salad, good luck

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h palthe . 2026-07-15

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A Turkish restaurant in the heart of Hoog Catharijne, Utrecht. It has a beautiful atmosphere, delicious food, and reasonably good service. A great place to enjoy a tasty Turkish meal while shopping or visiting the city center.

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MoNi . 2026-07-13

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The service is terrible. We ordered chicken broth, but got lentil soup. When it arrived, I told them, and they just laughed at me. When I called them again, they asked, "Wasn't it lentil soup?" It's unbelievable...

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Gülay Alemdar . 2026-07-12

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I have never in my life eaten such a bad gözleme. It was simply microwaved food.

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S Z . 2026-07-11

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We ordered drinks, but what arrived was completely different from what was on the menu; they literally brought lemonade with food coloring. When we said we wanted to change it, they said they couldn't.

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Aaa . 2026-07-10

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We ordered lemonade, it tasted terrible, and even though we told them, they said they couldn't change it.

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Elif Nisa . 2026-07-10

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Unfortunately, a very disappointing experience. If I had the option to give 0 stars for the service, I would have done so. The staff was unfriendly and came across as very rude. Additionally, I had to wait far too long before being served. Due to the staff's attitude, I didn't even feel comfortable asking a question or placing an order. The food was fine, but due to the poor service, I have no desire to return here again.

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Roumaissa Fariss . 2026-07-10

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Unfortunately, my experience here was very disappointing. We had literally only ordered drinks, but it took an unacceptably long time before we received them. Additionally, the staff did not come across as friendly or welcoming. There was hardly any smiling, and you felt more like a burden than a guest. Hospitality is at least as important as the food or drink. My impression is that a refresher course in hospitality for the staff would not be an unnecessary luxury. I hope something is done about this, because at this moment, I would unfortunately not recommend this restaurant. If you like, I can phrase it a bit more sharply or perhaps more diplomatically.

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Asma Khaddamellah . 2026-07-10

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If I had the chance to give 0 stars, I would. The service is terrible, there are no toilets, the food was extremely cold and stale, and the prices are very expensive. We wanted to change our lemonade, but they said it had already been made and we couldn't change it anymore. It's a terrible establishment, don't go there.

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Ayberk Atıl . 2026-07-10

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This was the worst restaurant we ate at in the Netherlands. We ordered Ayvalık toast and Chicken Fillet with Cafe de Paris sauce; the chicken was very cold and undercooked, and the Ayvalık toast was quite bad. The lemonade we ordered alongside it was so awful, it was the worst lemonade I've ever had. If I could give a 0 rating, I would. I hope we don't get food poisoning. And we paid 47 Euros!!! This establishment needs to be shut down immediately!

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Nisa Öztürk . 2026-07-10

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There's a huge difference between the prices and the taste offered; I wouldn't recommend it.

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Ecrin Nida Bozkurt . 2026-07-10

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We placed an order, didn't like the taste at all, and even though we wanted to change it, they wouldn't let us.

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Nida Bozkurt . 2026-07-10

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Not customer-friendly. The food is mediocre.

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Rajae Bentoutouh . 2026-07-07

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Tasty snacks and amazing lounge sofas! And a joker of a waiter! Delicious chocolate cake

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Yuba Zalen . 2026-07-05

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Nice place to have lunch in the Utrecht centre

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Елизавета Джулай . 2026-07-05

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Food is good and the service are also good. Staff are quick and very friendly. Food has been served fast aswell and also good taste. The restaurant has a nice atmosphere and nice view aswell, really recommended.

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AL Nguyen . 2026-07-05

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Don't eat here!! Everything takes a long time; I can't believe this place can still exist. The staff could learn a thing or two from McDonald's; the service there is even better!!

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jeremy van der elst . 2026-07-04

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As a Turk, I'm happy to come here regularly, but please don't compromise on quality. I couldn't even cut the bread of the yogurt-based meatballs with a knife. While the yogurt-based stuffed meatballs tasted good, I had difficulty chewing the outer coating. Please be more careful with hot-served items.

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yasir elma . 2026-07-03

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We sometimes go there for breakfast every 3 or 4 months. The only bad thing is that the seats are always dirty, covered in food spills, and they never clean them. It's neither healthy nor hygienic.

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Garden Bug . 2026-07-02

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worst restaurant ever, plate and glasses where dirty, horrible service, food with very old ingredients it’s disgusting. WOW worst experience ever

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naomi chen . 2026-07-01

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Where is the service? Maybe it’s okay at a large restaurant to pick your own seat. So we settle in nicely at the front with a view. After a nod to the ice cream scoop girl, a cheerful waitress comes to serve us. The food is served quickly. Pasta penne arabiata, with a mix of spirelli, not according to the menu. And a tomato sauce from a better bottle of ketchup. The hamburger, straight from the Unox package, with fries is a nice stack, but unfortunately we are served unwashed lettuce with sand on it. The lemonade—well, Lemon Aid made from lemon—is very refreshing. For a reasonable price, not worth repeating. Sayonara.

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Fam. Dingeman . 2026-06-27

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Unfortunately, this was a very disappointing experience. We paid approximately €150 for our dinner, but the service was far below par. The staff was unfriendly, unhelpful, and seemed constantly irritated. Every time we wanted to order something or asked for something, we felt like we were bothering them, as if we were asking for something for free while we were simply paying guests. Everything took a very long time to be brought. We had asked for cold drinks, but they were served hot. The way the food and drinks were placed on the table also felt rushed and unfriendly. Even when we said “thank you,” we barely received a response. For a bill of around €150, you expect good service and hospitality, but these were completely lacking. Unfortunately, this was the first and last time for us.

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L. Sh . 2026-06-27

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Our main courses didn't arrive until an hour and a half later, and even then the order wasn't complete. There were only two staff members, and they clearly couldn't handle the crowds. Other guests also received incorrect orders. We saw for ourselves that several tables had to wait a very long time and that all sorts of things were missing. Someone had to go get bread themselves, and another was still waiting for their drink. For a place like this, this is truly unacceptable. And why is there no air conditioning? It was incredibly hot inside; we were literally sweating there. A real disaster. I would absolutely not recommend this place to anyone. I never want to go there again.

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Gunes Gs . 2026-06-27

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What they serve does not match the photos. We had a pasta Bolognese (which was actually tasty), a BBQ Burger (not a homemade burger and soggy fries), and köfte (I don't think it was homemade, with soggy fries). It takes a while to get your order. We wanted to sit in the cool of HC for a bit, but it is quite stuffy inside the restaurant (it was also extremely hot outside). But all in all, we weren't really happy after the meal. Unfortunately, I had expected a bit more from this place.

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Keiko Chvrs . 2026-06-27

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1. Service was mediocre 2. Staff are not cheerful 3. Difficult to approach a staff member 4. I tell the staff member that the drink is hot and the answer I get is that there is an ice cube in it. Dude, do you taste it or do I? 5. Way too expensive for what you get 6. Only boycott soft drinks available. 7. No Turkish brands of soft drinks available, and that at MADO.

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do uslu . 2026-06-27

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I’ve ordered Gözleme with cheese and it was advertised will come with cucumber and cherry tomatoes on side alongside the spicy dip, but did not. The gözleme was not fresh and was a bit dry. The flavour was okay. Not many vegetarian options on the menu either. A bit pricey for what it is as well. I wish I could give them 2.5 ⭐️ as it is mediocre at best.

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Aleksandar Donev . 2026-06-27

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The place looks nice for being in a mall. But the menu is misleading, I ordered a mint homemade lemonade and they brought me a radioactive green syrup that taste only like sugar, without ice, without mint. No explanation.

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daniela jesús silva gutiérrez . 2026-06-26

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You're a tourist and they treat you like you can't read English, bringing you whatever they have, not what you ordered. Today we gave them a second chance, and they only had soft drinks, but no ice.

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Maria Laura ZQ . 2026-06-26

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It was very tasty and the price-quality ratio is good too!!!

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charleen kersten . 2026-06-25

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Food's quality severly decreased. It doesn't worth the price anymore.

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Kourosh Amjadi . 2026-06-23

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This afternoon I thought I'd grab a quick bite at Mado Utrecht, well, I wish I hadn't!! I got a piece of raw chicken…. I had ordered pasta fettuccine, but it came with raw chicken! The pasta itself also stank and was extremely dry. I went back to the cashier and told them I wasn't going to pay for it and that they needed to cancel it, so they did cancel it. Tip: Never eat there, bad experience twice already and yet it remains the same.

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Rabiya Cetin . 2026-06-23

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The decor is nice, but the food and service are worthless. The employees don't understand a word of what you say or ask them.

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Mehmet Arakan . 2026-06-21

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The food was delicious and the staff friendly.

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Kelly Bergmans . 2026-06-20

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We ordered waffles, but they were nothing like the picture. Instead of plain ice cream, they put some kind of slushie-like thing and strawberry ice cream. And although the menu showed them as large and round, they arrived rectangular and small. Honestly, it was the worst waffle I've ever had. The service was incredibly slow.

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Defne . 2026-06-17

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I would like to express my sincere appreciation to all the staff for their excellent service, professionalism, and dedication. The food was delicious, well-prepared, and exceeded expectations. A special thank you to Miss Noor for her outstanding support, kindness, and attention to detail throughout the experience. Your efforts are truly appreciated and made a positive difference. Thank you all for your hard work and commitment to providing such a wonderful experience.

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Abdulmonem Al-Shaibani . 2026-06-14

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Service is too poor. You are helped without any purpose. It is strange how they look at you when you order. Not recommended.

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AbSila . 2026-06-14

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I ordered mix pistachio plate today, its was not fresh at all. Do not eat dessert there I think only the ice cream is worth the price rest was stale as the baklava and kadayıf wasn’t crunchy.

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Fırat Soydinc . 2026-06-14

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Bad service its funny that still people visiting this place , look like the chooses is down

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3bdul Salaima . 2026-06-14

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Ridiculous price for a cup of tea in a coffee cup, 6 euro is a lot, consider that they are only using a tea bag 🤔😾

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Geraldine Lapidez . 2026-06-14

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If I could give zero stars, I would. We entered the restaurant and saw the server getting upset that we were even entering. This is completely unacceptable and very poor service. It was 8:30 p.m., and the restaurant closes at 10:00 p.m. Six people ordered different dishes, but the menu was misleading regarding the portion sizes and appearance. I've attached a picture of my food, which cost €28 and was completely cold. Never again!!!!

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Pierre Schuchardt . 2026-06-13

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