McDonald's in Wijk 00 Centrum

I got a McFlurry here at 3:30 PM on December 17, 2025. I paid €4.25 and received a shamefully small container of ice cream. I worked at McDonald's a long time ago and know they have an official standard, but this container only contained one layer, and it was less than 100 grams. So I asked at the counter if everything was okay. The manager immediately responded with irritation, pointing to the line on the side of the container. She looked inside, saw that it wasn't filled to the line, and started to hesitate. She refused to admit she was wrong and returned the container in irritation. It's a shame this manager's ego overshadowed the hospitality I learned at McDonald's back in the day.

Filthy/dirty and way too crowded, English-speaking staff. The food tastes like any other MC. This used to be fine when it was cheap, but with the current prices, I'd rather eat something decent somewhere else. Oh, and you have to pay for the toilets...

Worst McDonald's I've ever been to. I ordered a McFlurry Everything on the screen... When I picked it up, after waiting 5 minutes, they deleted my order. Then they didn't know what kind of McFlurry it was and were rude.

First, I went to the bar and asked the woman behind it if I could use my McDonald's points here, as I was from Belgium. After asking three times to confirm, I activated my points (500 points). She then tried to scan them, but after a few tries, she gave up and said it wouldn't work because I was from Belgium. She called another colleague, who gave me the same answer: "So, what about my points?" She said, "Yes, they normally appear in your app." You can probably guess that this isn't the case... and the best part is, I called McDonald's today, explained my situation, and they simply hung up mid-conversation. It's also scandalous that the items we ordered and paid for were incomplete, cold, and delivered with poor service. The message is, never come here!

The Korean chicken burger was dry...and definitely not Korean. Tables, chairs, floors were dirty and sticky. Ughh

The toilets are a pure disaster,got my order wrong,(gave me meat allthough i ordered plant based because im vegetarian),didnt will to help with that.

Toilets are super dirty and not cleaned

Generally good Mickey, but waiting times can sometimes be long, and tables at the entrance are poorly left by young people.

Always quick service, and the order is almost always correct. The fries are crispy, the burgers hot and fresh. It's usually clean inside, even during peak hours. The staff remains friendly, even when busy. The music can be a bit loud, but the service is fast. It's great that there's ample parking.

Personally, I always find the proportions of fries to be too little.

Had to wait a very long time even though it wasn't busy. The staff was slow and uninterested. Sighing, groaning, and moaning.

Just been there everything was cold when I got it they forgot to add sauces and they don't even answer the phone if you call you'd better go to Geuseld or Wyck at least you'll get hot food.

We only ordered two ice creams over the screen and waited inside. After five minutes, we asked where the ice cream was. It was ready-made by the ice cream machine, but no one had called our number. Behind the counter was a woman in a white blouse who appeared to be the team leader. She was picking at her fingernails and then ended up chewing them. That can really ruin your appetite.

When it is crowded, all is lost. The order machines will not proceed without table beacons, but there are none. Trash bins pile out despite numerous staff members passing by.

The store opens at 10am but the toilet doesn't open until 11am and they won't open it no matter how bad you have to go.

Busy McDonald's. Lots of young foreigners (August). Good service.

Order kiosks didn't work and the chicken nuggets actually tasted very bad

Terrible McDonald's and delivery!! I ordered and paid for a whole list for 5 people. I received 3 ice-cold containers of chicken nuggets and a Coke... After calling for ages and being constantly pushed away, they finally decided to answer. The conclusion is they don't want to help, so I have to call home delivery to file a complaint🤷🏼‍♀️ The service at this McDonald's is getting worse and worse. If I could give 0 stars, I definitely would!!!!!

We were allowed to leave a review via a QR code for a free milkshake, but it could only be a 9/10...

During our visit, a customer with a disability was laughed at and stared at by the staff without being helped. We found this very disrespectful. Furthermore, the kiosk wasn't working, so we couldn't pay, and the restrooms were extremely dirty. Afterward, we were asked to write a review, but we were only allowed to give a score of 9 or higher. When we refused, we were given the impression we should leave. So, we ultimately left. This is absolutely no way to treat customers.

Very dirty restaurant, with only one self-ordering station in use and many unavailable items. The upstairs dining room was closed despite the lack of space downstairs. Unfriendly staff: aggressive response and refusal to help. Very disappointing for a McDonald's.

The toilet doesn't work after 8pm! It's impossible to wash your hands! How is that?? The toilet doesn't work at McDonald's!!!

The chicken nuggets were not warm and quite tough

Staff on the counter were fine but the woman in the white shirt 'guarding' the toilets should really consider a new career, she was a sour faced misery. And charging customers €0.85 each for the toilet is a joke, especially when one of the customers was a child. And they were filthy with toilet roll blocking the sink. Mistake made going here but lesson learned and won't use it again.

You walk in to the front and discover those horrible ordering machines, yes, but sometimes you can't adjust them to what you don't want, such as not ordering a pickle. I ordered at the cash register under the watchful eye of the manager from a novice employee of McD 2 happy meals 1 Crispy hot meal and 1 quarter pounder no meal and whatever drink I wanted that was included - of course I was very surprised!? ... and the one who was with me was especially shocked afterwards when it turned out that I had to pay around € 42!? ... Clearly too much in retrospect because I only wanted a quarter pounder burger no meal unlike what the others did order! ....

Very unfriendly conditions. Restrooms were supposed to open at 11 a.m. They remained closed the entire time we were there. Will not be visiting this MC again.

Toilets are 0.85€ per person, even for the customers of the restaurant. Burgers are even smaller than in German McDonald's.

Been here multiple times and every time something wrong with my order, today I didn't even get half an order and because my receipt was handed in they don't want to fix my order either. Edit: After contacting McDonalds I got a voucher for the missed part of my order. That makes my experience with McDonalds better but this location still remains the same.

We ordered 20 chicken nuggets with 3 sachets of sauce and fristi, we received 1 sachet of sauce less and fristi was finished so we got a smoothie that we were not allowed to exchange

Way too busy and didn't get half of it

I think an old woman in a white shirt is working and a young Arab girl in a veiled dress is treating everyone who comes in very rudely. Why is this McDonald's such a rude place?

Order arrived quickly and everything was as desired

Good coffee. Restaurant opens at 10am but toilets at 11am.

Pay toilets even if you consume frankly it's not right at all...

We waited 25 minutes just for a coffee and a coke.

Had to wait 20 minutes for a simple order of 2 things, even though they were already prepared. The cashiers ignored my food and it was already cold. It wasn’t busy and I was the only order in line for 10 minutes. Thuisbesorgt came in the mean time and their order of big bags were processed at the moment.

Was just McDonalds, tasty as always

Extremely expansive and really disrespectful employees. I hope McDonald's Inc will investigate this subsidiary becauseit is more than downgrading the company name and standards.

A little messy, but usual McDonalds handling and food. Located in a tourist location, therefore overcrowded.

we found chewing gum in the fries and tried to tell the staff about it. Apparently its ‘IMPOSSIBLE’ for them to have done it since their staff isn’t allowed chewing gum in the kitchen. they were rude during the whole conversation and the manager didn’t apologise nor acknowledge the fact her staff is chewing gum in the kitchen.

Imagine, you go for a Big Tasty menu, late at night, with a large coke. After that cola, you can imagine that your bladder also has something to say about your choices. So after a bit of back and forth in your seat, waiting until everyone has finished eating, you can finally go for a pee. Well, not here, you can't even pee after 8 o'clock at night. Even after you've just spent $20 on artery-clogging crap. Shame on you

Tasty McDonalds. Very busy, but everything goes quickly. It is not clean at all times. But the bic mac here is just as tasty as it is in Belgium.

There is very little space, too many people come just to sit and there is no place to sit down to eat. I don't recommend it. The client also has to pay for the toilet.

It’s not that good but I need them to give me some more time to like talk to them so just need more time to work

We are making a large order for our breakfast. And I'm still not allowed to go to the toilet before 11 o'clock. Scandalous.

Good service, at least they talked to me normally compared to the mac near me

Decent and open till late but the food is very mediocre, as expected by Mcdonalds

The plus size girl from netherworld it was very rude and she didn’t say sorry after her mistake

The desk clerk had, to say the least, gotten out of bed on the wrong side, her head was on a thunderstorm and I was snubbed because I asked for a deposit back, just bad

No toilet. Many products not available.

Why did I get my liquid ice cream wrong huh?????

Busy restaurant, terrible toilet

Fake cutting your personal nails not good at all the coke comes from Poland +++

Worst fast food in Maastricht by far

After sending a message to the restaurant and home delivery, we hear nothing more from either, so handling the complaint there is done by not responding. Scandalous! 1 week ago now. It's not that this is cheap food at this fast food chain. Our food took almost 1 hour to arrive, and was stone cold upon arrival, (from the time receipt to the doorbell time) for 3 people, complete menus went straight into the garbage bin, Mc Vrijthof will never happen again for me...

Toilets may not be used in the evening (!). Food is like any McDonald's and actually too expensive for price/quality.

Waited way too long for my order. Time between making and delivery 1 hour!! (Read from receipt) Result everything cold! This is an expensive joke!

Have sold a non-vegetarian burger, then say “a mistake can happen” and walk away because it is busy

Very uncustomer friendly that as a paying customer you have to pay extra for a toilet visit!!!

Milkshake was not stirred and order was lost.

Deze plek heeft meer training nodig, ze kunnen de drukte niet aan. Heeft al een paar keer gevraagd over mijn bestelling en dat duurde zo lang. Broodjes staan al voor 20 mins klaar en ons bestelling wordt maar niet voorbereid, so slecht manager jessica. Jammer dan maar naar een andere mcdonalds

The food was stale, the space was small and dirty, the service was inadequate, the quality was extremely poor, and the prices were excessively high.

It remains a McDonald's with paid toilets despite consumption.

Great hours, so you can grab a Big Mac anytime hunger strikes. But they mix up orders like it’s their hobby, and when it’s busy, it’s absolute chaos. Solid for a quick fix—just double-check your bag before you leave, or prepare for disappointment.

Rudeest staff ever here!! Come here at 9pm and it is busy, no seats and then you want to sit upstairs and you get a big mouth that the upstairs is closed. To which I explain that there is nowhere to sit. But the lady literally "didn't care". Really rude! For the 2nd time also a half-lukewarm Big Mac. Don't come again. Scandalous. Go to MCLanaken, Belgium! Really great there! They even bring your food to your table !!

Waiting 17 minutes for a coke and a (hot) coffee. Coffee meanwhile was lukewarm. Staff were shouting at each other in a foreign language. Very strange McDonalds. Products themselves were fine And 80 cents are charged for the toilet??

I paid 0,80 for toilet on an employee and he did not give me receipt. Looks like illegal.

the worst idea is to go to mkdrive

Just placed an order. Due to the weather, I tipped 10 euros and what do you get in return? Shit. We order 5 sauces and what do we get? 1. 1 sauce for which we actually pay almost 5 euros. How difficult can it be to read a receipt? And this is not the first time. My god, do something with the feedback you're being given.

Having done many, I am still disappointed with this one... Toilets with closing times?! I had never seen that. The place was clean but could do much better. However, I was pleasantly surprised by the speed of the order!

Ate here this afternoon. There were the fries maker's hair between the fries. I believe McDonald's guidelines require you to wear a hairnet. Not a single employee in the kitchen had these on. This tent is far from hygienic. And bizarrely grumpy staff.

Good service like a mcdonald’s but the WC was closed too early and the building is too narrow.

We had our food really quickly and very friendly staff.

15 minute wait for a cold ahh 7 euro mcwrap😭💀💀💀

Extremely busy! On weekends it is better to opt for 'take away' because there is nowhere to sit. Despite the crowds, the staff is very friendly and many speak English and German in addition to Dutch.

Food was alright though the nuggets were a little cold. My experience with the staff was a bit mediocre, they were rather rude when i couldnt pay with card and came up to pay cash instead which apparently their system had troubles with or something. Overall the lady both helping me at the register and calling out my order seemed angry. The atmosphere was alright even if it was a pretty small space.

Worst McDreck ever... very dirty branch, unfriendly staff and long wait for the order. And the icing on the cake: toilets are closed from 8 p.m. and an obviously very pregnant woman - namely mine - is refused access to the toilet shortly after 8 p.m. in an absolutely unfriendly manner. Absolutely wrong.

I love Mcs, the food is sooo good, and they are sometime soo fast, I love Mcs.

Open till midnight but toilets close at 20:00 hours ☹️

It was great, even one lady spoke Polish

Missed an entire burger from my order…

To wash your hands before eating you need to pay 80 cents

Too crowded, service was moderately fast. You have to pay to use the toilets, it is non-sense.

the dark-skinned girl with the painted hair and glasses (a little bit red?) is so unprofessional. giving you attitude and looks FOR NO REASON. this is the 5th time its happening,. usually i let it slide but today was the last straw ! Please , train her on customer service ! Its not okay to feel anxiety and nervousness because u dont know if shes in a good mood or not. maybe she can work in the kitchen making burgers instead of dealing with customers. she didnt even say ''hello, or enjoy your meal'', she gives u a dead judgmental look like shes is the boss or something, girl u gonna be working there all ur life. Next time, im warning you, i will keep the same energy as her. for the record im not talking about the manager, its a simple employee.

Fries cold and salty, chicken nuggets warm. My husband's bowl of fries was only half full even though he ordered large ones. I also think they should make the bill clearer. I paid 10 ct extra for my paper cup and 1.25 and my husband only 1.25? Even the staff didn't understand why, they couldn't tell Pppfff

The stairs to the toilet were quite an adventure. At first I thought it was a test of courage. Intense, you have to see it.

Expensive, toilet visit 80 cents. Scandalous.

good location and helpful. I wanted to thank the staff because I lost my phone there and I found it the next day and they charged me for it. That's very kind of you. The staff are very friendly

Missed our order ,Even cross verified with our bills and again missed our order 2nd time.

Never go to this McDonald's my friend was last Thursday refused to pay it in cash so had couples in front of us accepted their cash for that don't put stars deserve it

There was only 1 toilet available for men And then pay 80 euro cents for it Milkshake strawberry wening flavor

I ordered a Big Mac with chicken and it was bad, the cucumbers are too salty and interrupt the whole taste of the burger and I didn't taste the chicken at all. Here you only have to pick up the order yourself, the staff does not deliver it. The toilet costs 0.80 per person and is not in a very convenient place. The location of the facility itself is not bad.

I didn't like this but that was just me

In terms of food, just what you would expect from a McDonald's. It's just annoying that you have to pay 80 cents for the toilet. That is included in the price at every other McDonald's.

Typical McDonalds establishment with prices much higher than those of other establishments of the chain in Europe.

Typical McDonalds establishment with prices much higher than those of other establishments of the chain in Europe.

A bit tight for a MC Donalds in such a big city as Maastricht. Sanitary facilities somewhat outdated.

Clearance station a bit crowded. No regular emptying.

You could say that, like in any other place, the market in Maastricht creates an additional unique atmosphere and that's included in the price😁

Wrong sauce, dirty, and as a customer you also have to pay €0.80 for the toilet