McDonald's in Rotterdam Centrum

We’d been waiting for 2 cocoa for 20 minutes!!!!!

The food was lukewarm/cold. Despite McDonald's reputation, we had to wait quite a while for our order.

I wouldn't let my dog ​​shit on it. I've never seen people ruin a quarter pounder.

Damn it! You still have to pay for the toilet.

Why do I have to pay for a toilet if I ordered food??

Today my daughter had a very unpleasant experience at the checkout. She waited far too long to place her order. When an employee finally approached her, a colleague immediately called her back and told her he "didn't have time for the checkout" and had to do something else. So, my daughter was simply ignored again. I find this very disappointing. Customers deserve to be taken seriously, especially when they've been waiting for a long time. The lack of organization and customer attention is truly subpar. I hope this store improves its service, because it definitely has room for improvement.

Disgusting business. Ordered today through Thuisbezorgd, and received half-empty, cold "large" fries, Chicken Sensation with a very long hair on the piece, and all the sauces, napkins, and straws were missing. I called and got an uncomprehending and incomprehensible woman on the line who switched to English halfway through. She asked if I lived nearby so I could come and handle it in person. I explained that I deliberately ordered online because I can't leave the house right now. I'd have to deal with Thuisbezorgd instead. Anyway, I ordered the same items again. Called the restaurant: twice, after a long ring, they answered and hung up. The third time, the same rude woman answered. I asked if they could please pick up my new order urgently. She asked what I'd ordered and said she'd check. After that, I hung on the line for minutes and could hear all the conversations (about me), but despite shouting "hello," I never got anyone back on the line, and there was no rush order. A burger menu here costs us €17.20, excluding delivery and processing fees. Surely you should expect something better? Unsanitary store, and not even an apology! The customer has to come in person. It's ridiculous.

Horrible, service took super long - never waited 30 mins for a McD burger before.

Order incorrect multiple times.

It's been a while. It was delicious again. Combined with a bathroom break.

Fastfood? More like slow food. When you only order just one or two burgers when its not even busy. 15 minutes for two burgers while it should take ~5 minutes.

Absolutely filthy everywhere. Cold food. Completely awful! Avoid at all costs.

Very bad service, you get paywalled everywhere, even as a customer 🤬🤬

Rude people. You buy burgers, pay for a menu, and then it's served cold or melted. Not recommended. Terrible staff, including the manager.

A small bottle of water costs €3.50, shameful.

I waited for 25 minutes and they brought wrong order

It’s so bad to ask customers to pay 1 euro just for washing your hands.

Very dirty. Almost every table is littered, trash cans are full, and employees' latex gloves are on the floor. Where is the manager who ever walks through his shop? Cheap fries, no mayonnaise left. Unfortunately, definitely not a recommendation.

The tables could be cleaned more often, and staff members' black gloves are on the floor. I ordered twice, and both times the order was incorrect. Furthermore, almost all the staff speak English. Not a problem for me, but I can imagine older people might have trouble with it.

We ordered two coffees and cookies and it took unbelievable 30 minutes to get our order. The restaurant wasn’t even that full

Had a delicious breakfast here. The tables and chairs are clean, and the staff is friendly when taking orders.

My hot chocolate milk had been sitting on the counter getting cold for minutes, and it wasn't delivered until the order was complete... The wait was for 9 very slow chicken nuggets... Finally, lukewarm chocolate milk with lukewarm nuggets... No queues, not busy, more than 4 people behind the counter... Conclusion: Mac needs to buy faster chicken.

McFlurry is more expensive than at Beurs and only has ice cream with sauce without the crunchy stuff.

WARNING: You have to pay to use the bathroom even if you eat on-site! The rest is just like any other McDonald's.

Look, there is also such a thing as too much sauce

I was at McDonald's with my family on September 21st. I've never seen such a filthy and neglected restaurant. The service was terrible. There was trash everywhere, puddles on the floor, the trash cans were overflowing, the tables were filthy—everywhere! It looked like a dump. I'm never coming back.

I stopped for lunch with my kids. Typical McDonald's with kiosk ordering and table service. Tables are spread across two floors and outside. Overall, it was clean and tidy. There was a mistake with the order, which was promptly resolved.

3 cheeseburgers and fries, the burgers weren't really warm anymore, the fries were okay. It's a bit of a shame, there are 5-6 people in the kitchen here, and they manage to deliver cold food, while an average snack bar with only one person does a better job.

I've traveled the world and I've seen many Macs, but this is by far one of the worst. I tried to order from the screens, but no cards were accepted for payment (it's never happened to me before). I received a receipt in Dutch even though I had requested English. The receipt didn't tell me what I was supposed to do; it had the N34 and what I wanted to order. After about ten minutes, I realized my order hadn't been sent out and asked at the cashier. I paid 14 euros for a Big Mac menu with salad and 2 pieces of chicken tender. After 15 minutes, my order showed up green as ready, but the cola zero without ice hadn't arrived. It took them another 5 minutes to complete the order, and as a result, everything was cold. The atmosphere was incredibly dirty; I sat outside and there was trash everywhere. EVERYTHING IS REALLY TERRIBLE. A CHAIN ​​LIKE THIS SHOULD CHECK ITS STORES MORE. DISGUSTING!

i ordered the mc wrap and it was 95% sauce and 5% the rest. it was so difficult to eat.

Why does it close so early and why not 24/7!?

It's just a McDonald's like any other. We stopped by around midnight for a quick snack. Two cheeseburgers tasted just like any other McDonald's. The only thing I found annoying was that the front counter smelled strongly of piss. And the restrooms were closed. Maybe that's why.

Ate here last week. The food was ready quickly and it was quite clean inside. Only the food left a bit to be desired. The fries were too dry, and the Bicmac had way too much sauce on it, so your hands were covered in it after just one bite, and the burger fell apart faster. I know those machines are difficult to eat cleanly anyway, but the amount of sauce made it much worse. However, I've eaten here before, and the food was served perfectly.

It's absurd that you have to pay to use the bathroom. They took our order to another table. Avoid!

I paid for my food and didn't receive a receipt. I ended up waiting and never received my food. When I pointed it out, they got angry at me and said it was my fault. I did get my order later, but it was missing a lot of things. I won't be returning here again.

They charge you to go to the bathroom, it's 0.80€ which is nothing but at least they could be clean anyway.

Ronald McDonald would be turning in his grave

Very sad. Waited 33 minutes, didn't get a receipt, and they called me when my grade would arrive (I didn't get one). Then came cold fries, and the sales associate said, "Okay, what do you want me to do with those?" Super rude staff!

The employee placed two milkshake cups on his ears and a colleague's, then made milkshakes for us. When I brought it up, the only response was, "They weren't touching my ears." With a lot of effort, I got new ones.

Very nice staff and the food was very tasty. One of the staff was very pretty also his eyes wow in love

Wc for clients is +extra charge

A filthy mess, dirty tables, overflowing trash bins. Food was brought by some woman who was clearly not enjoying herself. She couldn't even manage a "good evening."

The food is fine, but it's a shame that as a customer you also have to pay 80 cents for the toilet.

Filthy place. Staff don’t care & rude, mess around. Had to wait forever for a bottled smoothie. Toilets? You pay to enter and there’s not even toilet paper. 💀 A complete joke. Never again.

The hamburgers are delicious, the price is normal, the atmosphere is nice, the service is also nice.

Long waiting time just for drinks

I had a horrible experience here. They refused to give my dog water in the warm weather! I asked for a cup with water. They said I had to pay which is fine, so I give 20 cents, and say okay I’ll fill it with water myself. And they said it’s not allowed. Then they gave me a small cup for which you don’t need to pay for. They kept refusing! How awful. Who refuses to give a thirsty small dog water??? How can they with this extremely hot weather. Never visiting again.

+ lots of mayonnaise - STUPID WATER IN THE TOILET - NO TOILET PAPER!!!!!!!!! IN ANY TOILET - SOMEONE WAS SITTING ON THE TOILET THE ENTIRE TIME SO I COULDN'T CHECK FOR TOILET PAPER - MEAN CUSTOMERS WHO LOOKED AT ME DIRTY - DEAR GUYS, SECOND TIME I'VE PAYED FOR A TOILET IN MY LIFE AND THERE'S NO TOILET PAPER. I HATE YOU, SIGN OF THE TIMES???

You have to go to the toilet to wash your hands in the dining area, but there is a fee, I don't understand this at all.

Quite tasty. The waiters and cashiers are polite, despite the fact that we know how busy McDonald's is and how much work it has... The place is noisy, but that's normal for it

Had a great meal at this mac in Rotterdam. School was closed so I went into town and got hungry :). Will definitely come back here for Macieee

Well... Although you can expect very little from a McDonald's, and its employees, this service was really terrible. After roughly 2/3 of our order was missing, we walked back to finish our meal. After a lot of suspicion and frowning looks, they looked at the camera footage. With us proven right, the manager confronted with her own shortcomings, we got our meal thrown in a bag. No apologies, no bonus and no nice evening. Truly horrible...

This is the very very bad McDonalds in all of Rotterdam be careful do not get your food here food was fucking cold and you don't get half of your stuff. And they show no understanding bah know where you are going

The burgers are very bad. Cold and barely sauced. €1 for a toilet is inhumane, even though you've already paid for something in the restaurant. The fries are good, but everything else clearly needs improvement!

The burgers were very small and had almost nothing on them. The fries were almost raw. The food came relatively quickly. The €1 toilet fee, even though you've bought food beforehand, is a disgrace.

I had placed my order at the vending machine and didn't get a receipt. When I spoke to the employee, she was rude and laughed at me. Afterwards, my food was put there and I wasn't called.

Drunk asf, enjoyed a big mac menu after a good evening at the biergarden. It tasted good

McDonald's is an open-air dump, the amount of waste is incalculable both inside and outside.

Dirty tables, dirty toilet, luckily the food is tasty

They declined my order for no reason

The food is ok, as is the service, but the cleanliness and toilet leave something to be desired...

Sanitary facilities are terribly dirty. Feces were smeared on the walls. You pay 80 cents for it. You do expect a clean toilet for that.

Used to be the worst mcd and still is.

Okay report of the evening 7:00: order placed 7:10: waiting 7:11: still waiting 7:12: still waiting 7:15: tantrum 1 7:16: drinks arrive, 1/10 of the order received 7:20: bodyguard 1 sent for the rest 7:28: bodyguard returns with big mac 2/10 of order received 7:29 tantrum 2 7:35: main character and girlfriend go downstairs to demand order 7:36: not trusted so checked 7:40: tantrum 3, where plans are made to file a lawsuit 7:42: She gets 5/10 of the order but no fries or chips to throw over the big mac 7:43 Tantrum XXL while employee stands at the table with tray with, finally, the last part of the order 7:45 ​​plans be taken back for legal action Chips were not cooked Everything was inedible In short KAKKA

To use the toilet, you need to pay an additional 0.8 euros by coin or card.

Pay toilets. Unacceptable for somewhere that serves food and drink.

Today I went to McDonald's. I paid 1 euro to use the toilet, but it was so dirty that I didn't even dare to go in. The toilet was clogged and there was water all over the floor — really unacceptable. In addition, my order was incomplete and partly wrong. For a large and well-known company like McDonald's, I expected a better experience. I hope you do something about this.

Mc Donalds Hoogstraat Rotterdam is the worst MD I have ever been to. Throw in veggie wrap chicken meat and the manager is just as bad as his/her staff. React nonchalantly... you are spoken to rudely and then laughed at. And we can solve it neatly!!! If you are vegetarian, definitely don't go to this McDonalds!!! Read: Hoogstraat Rotterdam! They don't care!!! Worthless manager! Hence lousy staff!!! Worked at Burger King myself and was a manager for 15 years. I can speak from my own experience that this could certainly have been handled better. But they don't want that!

Tasty, smooth and friendly. Unfortunately it was extremely dirty. Rubbish everywhere on the ground, all the rubbish bins full. It is also ridiculous that as a paying customer you have to pay again to go to the toilet...

The food is nice, fresh and tasty Decent workers But the space is very greasy, the tables are very greasy, the floor, the trash can...they are all full and smelly. So the hygiene is very bad

Cashier didn't had a good day on Easter. Also half of my fries was 🍟 filled. Disappointed. The location is nice inside the city center.

I loved this service and enjoyed the food here better.

There is a lady who should do the. cleaning of the tables... instead it is not possible to sit because the tables are dirty

Very dirty place. Tables are full of stuff. Floor is dirty. Service is lousy.

Clean and big McDonalds. The service is friendly and we didn't have to wait long for our food. However, customers also have to pay for the toilet, which means a star deduction.

Out of all the McDonald's I've eaten at while in Rotterdam, the would by far been the best one. There are plenty of tables and pretty clean. I would eat at this place again if I am in Rotterdam again

The same fast food that you can find everywhere but in a nice modern building

We waited more than 40 Minute for two coffees! Disrespectful, never again!

The offensive red-haired employee tried to suggest that I was obese by asking if I was going to eat all of it. The “Big Tasty” burger that caused stomach upset was so awful that even the dog wouldn’t touch it. I wholeheartedly do not recommend it and Shalom is a much better choice. I haven’t been to such a bloody place in a long time.

Very rude employee. While delivering the food to the table he asked me and my friend whether we were really going to eat everything we ordered. Why?

Food was nice service was fast girl on cash desk is extremely rude

Ordered a cheeseburger and only got a cheese bun? Had the pickle removed under options and only got a cheese bun, only saw this when I was home because I had chosen take out. Restaurant can't do anything for me after calling because I'm already home. Can't come by later in the week for a new one either.

Even though it’s morning, it’s already dirty.

What a mockery. Disinterested, insulted staff without reason. Takes 15 minutes for 2 simple burgers. The store is untidy and dirty. And then it's such a dirty burger that I can't eat it. Grease was dripping from the burger onto the table, onto the floor. Unbelievable. Really bad

Dirty Mac, yuck! Firstly, I had to wait 20 minutes for my order. Secondly, the floor is very dirty, stains and under the table spit. Then I was passive aggressively sent away from the top floor because it was closing, I had to take my food with me (in my jacket pockets) or leave it there. Walking down I had to climb over blocks that indicated that the top floor was closed.

Drama, but the food is the same as with every Mac. Depending on who helps you, nice staff.

Not too clean and paying for the toilet which was very dirty

Very bad case, paid and written off but not received by them, happened 10 times in one year, she said So got nothing.. very bad

If you are inside McDonald's with a child in a wheelchair, if you have ordered food, the staff will not allow you to use the elevator. Really scandalous. I don't go to McDonald's myself, but I wanted to for her. What a shitty restaurant

Its a McDonalds. Usually takes bit longer than others. Waiting so long that I manage to regret my decision of going there🤢

Unfriendly staff, completely wrong order, more than 15 minutes of waiting, avoid!!

It's mcd's it's ok for a coffee

The staff are unfriendly. I was sitting in the second section, and I felt bad because the delivery lady was so unfriendly. The atmosphere is quiet and nice~

It was nice to walk into this branch again, after exercising I wanted to get a hamburger and fried shrimp. Fast service and quality also good, nice snack.

hello, I went to the Mac at Blaak with my friends and ordered 1 cheeseburger and 6 chicken nuggets and that took them 30 minutes. My friends also ordered food of which my friend ordered a double cheeseburger and then got a cheeseburger with two slices of cheese so no double cheeseburger and she ordered a strawberry milkshake and then got a vanilla milkshake so no strawberry milkshake. My friend ordered a chocolate frappe and they told us that the machine was not working so he could choose another drink, he chose a medium chocolate milkshake and then got a vanilla milkshake. We then went back and said that it was not right, my friend got her strawberry milkshake and a double cheeseburger. I told the staff that the drink my friend received was incorrect and I said that he wanted a frappe because I saw a frappe on the preparation table where all the orders are then the woman has an attitude and says that is not the case she had before that also attitude and not a friendly attitude because another man said to us “she is not nice”. I took a photo of the woman here. I also think that the staff is slow in preparing food, I waited half an hour, this was my experience, hopefully you will do something with it.

Food was average. Extra fees are generally charged for sauces in Europe. At least ketchup and mayonnaise should be included in the menu. Additionally, toilets are also paid. I don't understand why a restaurant where I eat is charging an additional fee for the toilet. Most of the tables were not clean. We had to collect the trays ourselves. Your hands get greasy while doing this or eating the potatoes. You also have to pay to go to the toilet afterwards. It's ridiculous

THIS KKR MACCIE FORGOT ME SAUCE, ASO EMPLOYEES. My coke is also half empty, better go to another maccie.

Been here this week. All the food was piping hot and the service was super fast. However, the girl who took my order was very quiet and I found it annoying that you pay 80 cents for the toilet, but there is only toilet paper in 1 ladies' toilet.

The burgers do not look like the picture smaller. The cucumber and the cheese is sliced so thin and small. You need a microscope to see it. The lemonade was very bad only ice a cup filled with ice. No lemonade in it light yellow layer looked like ice piss. They said their lemonade machine was broke and there was nothing they could do about it. Had to wait a long time to get the order. While it looked like the people back the counter were dancing or playing. They didnt deliver the order complete they forgot to put the mcnuggets with it. With loud music burstin in the lobby. It looks like a 1970 s child disco kindr garten with bad service. The only good thing were the frites.

The food from this McDonald's is good, but the staff that works there is not very smart. There are errors with every order.