McDonald's in Burgwallen-Nieuwe Zijde

Great place for a budget friendly traveller

The toilet costs 1 euro for paying customers. Unacceptable.

We just ordered two coffees and a gingerbread man and waited 40 minutes, I don't know if they actually started baking that gingerbread man from scratch, or if they just removed the order from the table.

We were a group of 6 and they forgot things or gave the wrong thing to 4 people; the chicken nuggets also had a weird taste and there was a condom in the toilet.

This McDonald’s didn’t give the full order. I ordered a McSmart menu with the two burgers, but I only received one. When I asked about this, I was called crazy! This man was very rude and condescending. This ruined my whole day! Worth 1 star!

Literally just had a rat run next to my feet and the employee came and started kicking the rat with his foot. Hygenically and for the safety of people’s health the rat should not be running around a food establishment and ethically, the employee should not be kicking the rat. Horrible. I had to stop eating all appetite was gone. Never coming back here.

Bad staff organization and waited 30 minutes for my order.

It’s shorter to go to Brazil, make your own coffee beans grow and then make it than order a mc coffee there…

The app didn't work. It's my birthday today, so unfortunately I didn't get anything. The lady behind the counter doesn't understand that you get something for free on your birthday. I'm actually still supposed to get something for free. The birthday voucher isn't in the app.

Now it's €1 to use the toilets, even as a customer. And they're always completely soaked with piss, and the toilet seat is just resting on top of the toilet. Disgusting.

ABSOLUTELY NOT WHEELCHAIR ACCESSIBLE

Very bad treatment from the employees

first of all half an hour of waiting for the order, well its understandable due to to a rush, whole lobby is mess, poor guy flying all around and trying to clean everything but its not enough, but the most disgusting and terrible part of it is a black young man standing on the line and chewing a gum and the craziest part about it is the shift leader in white shirt stands right next to him and says nothing like nothing happens and everything is fine, he open his mouth wide while chewing that gum and in the light I can see a spray of saliva coming out of his mouth. This was the most terrible experience Ive ever had so far. Disgusting. It happened today, saturday september 26 between 17:00 and 17:30

Totally dirty disgusting MC Donald. Moreover, you buy food from them and they still want 1 euro from you for the toilet!! And when they give you the food, they take your cash receipt which is a tax document. I absolutely do not recommend this disgusting establishment.

I don't like having to buy from a machine. I can't rate the service.

Paying for the toilets? How shameful!

Even when you're eating or drinking, you still have to pay to use the restroom; in Spain, you can enter at no extra cost with your ticket.

If you want to wash your hands before eating, you have to pay one euro. I find that appalling.

Worst customer service ever especially lady in the counter.

Even though there is a lot of traffic, orders are received relatively quickly!!

Had 2 coffees here - they were good & place was very clean.

So, to make a long story short, if I could give it zero stars, I gladly would. I only got half a slice of cheese in my burger. Too expensive. Plus, you have to pay €1 for the toilets.

Due to the number of customers, the service is terrible at THIS restaurant.

Very expensive, two 33cl bottles of water cost €6.80 and €1 to go to the bathroom...if it were in Italy it would already be closed.

A standard busy McDonald's in a big city. Clean, though, and with enough seating. It was just a small snack. What did shock me, however, was the unfriendly staff. Something was asked that was initially ignored, and the next attempt was met with aggression. That was definitely a downside.

To be honest, I am surprised that you have to pay for the toilet here, while it is free at most McDonald’s locations. Especially when you are already ordering food and drinks, I feel that using the toilet is part of the service. Moreover, the men’s toilets use relatively little water. It feels like customers have to pay extra for everything these days. Very unfortunate and not exactly customer-friendly.

It has some gluten free options but only 2 sandwiches

A very large McDonald's. Spread over three half-levels, there should be plenty of space for everyone. It was also very clean when I was there. You can even pay for the restroom with your phone – very useful! Otherwise, the typical McDonald's atmosphere. The food was also inexpensive.

Really terrible, I've never seen such a dirty McDonald's as this one. Dirty everywhere, every table was covered in dirt, the rubbish was left everywhere and you even had to clear away someone else's mess before you could sit down yourself. The food was also lukewarm and not hot. You also had to pay €1 for the toilet and it was very dirty too. Not even cleaned. Pee all over the floor, disgusting.

I didnt eat here but I really like stopping by whenever I need to use the bathroom. Theres a 1€ fee but honestly Id probably pay more when I absolutely gotta go and the hotel is 20mins away.

Friends, let me tell you frankly as a Dutch person: Don't come to McDonald's in the Netherlands. They're very expensive and not filling at all. This McDonald's is even worse because, being in the heart of the capital, the wait time is 10 times longer. And after waiting that long, you think, "Was this food worth the wait?" Every dish tastes artificial and like it's lab-made. With millions of restaurants to choose from in the heart of Amsterdam, please don't come here. You'll waste both your money and your Amsterdam experience.

The service was fast, but at least in the middle of the meal, the staff opened the automatic door for no reason, even though it was raining outside.

THE GAULT&MILLAU OF TOILET €1! €24 for two meals and €1 each to use the restroom, and the attendant looked at us with wide eyes as if it were normal to pay to use the restroom when we're customers. AVOID MCDONALD'S!

Plenty of space at 1st and 2nd floor. Good coffee!

The staff was very rude and seemed unorganised. They also gave us an ice cream alongside our meal which meant we had to eat it before our salty food. I’m also pretty sure that the basic hygiene was not respected.

It's unacceptable that as a customer, as a consumer, you have to pay extra just to use the restroom. What's next, charging you just to walk in? I'm never going back to a McDonald's in Amsterdam because from what I can see, they're all the same here.

For a busy place like McDonald’s, the food is tasty and well prepared. However, make sure to check your order when it is handed to you. Items can be missing from your order (in my case, three items were missing), and when I complained, I was treated as if I was trying to scam them and was spoken to very rudely. Only after calling the manager and reviewing the security cameras did they give me the items that had been left out. By that time, the rest of my food was already cold

The staff is very rude. They walk around shouting at you. I understand it's busy, but just act normal.

As a wheelchair user, you cannot enter there independently, nor can you get out independently. At the neighbors', you can. Same street, different philosophy.

We waited 25 minutes for our coffee. There was no one at the coffee machine, while the staff were just standing around doing nothing. We asked several times about our order and were told that it was being prepared. When we asked another staff member about our order, they finally went to the machine and started making it. Absolutely terrible service.

After paying over €50, they want to charge me for washing my hands and peeing. Disgraceful. I'll never set foot in a McDonald's again.

Imagine dropping 30 euros on lunch here and having to pay extra for going to the bathroom. Shameful

They didnt put fries in my take away order. So disappointed

I'm not joking when I'm writing this but this is by far the worst McDonald's experience I've had by a long shot. Not only is the place dirty (table & chairs), expensive too (1 Mcflurry + 2 sundays 12€) but the people at the counter delivering the orders were the most careless employees ever. Orders randomly ready to be picked up on the screen, multiple in fact, and when asked they say just wait for the number to be called. In fact, I saw with my own eyes that our ice creams that we ordered were sitting on idle at the counter melting. I wasn't the only one confused with the way orders are supposed to be picked up neither was it the correct way.

The food was disgusting and sticky. The staff were grumpy and I had to pay another 2 euros for the toilet... don't come here! My child was sick the next day.

Extremely hot and stuffy place. You can't stay there on a sunny day. No ventilation whatsoever.

I only ate ice cream there, but it was very dirty inside. There was trash on the floor. The toilet, which cost one euro, wasn't properly clean and smelled awful.

Dirty, worn, and a strange concept ⭐⭐ Our visit to McDonald’s at Nieuwendijk 212 was unfortunately not a very positive one. The restaurant seemed quite run-down overall and, above all, not very clean. This unfortunately extended to the restrooms. They charge €1 to use the toilet. We generally have no problem paying for a clean restroom. However, during our visit, the restrooms were dirty, smelled unpleasant, and generally gave a rather neglected impression. We couldn't understand why they charged extra for this. Even stranger was the information about the 50-cent voucher that can be redeemed with your purchase. However, you only find out about this when you want to use the restroom. If you – like us – have already ordered and eaten, it's of little use. A clearly visible notice before ordering would be much more customer-friendly. We also found the packaging incomprehensible. Although the restaurant has plenty of seating and we ate in, our order was served in a paper bag, like takeaway. We don't understand why an additional paper bag is necessary when eating in, on top of the already considerable packaging waste. Overall, the restaurant seemed neglected and poorly organized. Especially given its central location and high foot traffic, we expected a better experience. 2 out of 5 stars from us. ⭐⭐

If u want to get scam come here. I ordered vanilla shake I got mango and Employee said they don't sell Mango... When clearly u can choose this flavor... Worst mc Donald, they should be closed

i thought the food was good for mcdonalds, especially when compared to american mcd. was nice that they did have options from around the world menus. tried the cheese empanada and a burger that was like a croquette but i forgot the name. i did think the people working were a tad rude though, but not sure if thats a cultural difference.

Might have been because it was in the middle of pride week and late and understaffed.

It was quite busy, but we didn't have to wait. Plenty of seating. However, many were left dirty, and the trash can was overflowing, so you couldn't dispose of your waste. Toilets are not free, not even for customers.

There is nothing there, remove his starts!!!!

We paid for our meal and on top of that we had to pay 1 euro for the toilets!!! Order placed, sauce forgotten even though we paid for it.

Confusing policy: it says €0.50 for the toilet, but at the bottom it states that it is not mandatory. That is contradictory and unclear for customers. The staff sitting in front of the toilet to check if you have paid are unfriendly. Update: it is now €1.00 for a toilet visit

More expensive than Ireland. You must to pay for using the toilet. Mc Kroket is alright, not fantastic.

They charge customers who eat at the restaurant to use the bathroom. 100 euros worth of food and you still have to pay for the bathroom.

An employee spontaneously brought a high chair. What service.

There's even a pay toilet, you know, at the establishment. Lines. You have to wait 20 minutes for your order.

The food was like any other McDonald's, BUT the restrooms were a nightmare. You had to pay for the cramped facilities and the long wait. It was only €1, so that's not the issue, but it's very unusual and also rather rude to have to pay for using the restrooms when you're eating there. The McDonald's had three floors, and I think they should consider adding a baby changing room or a changing area. While I was waiting, there were at least three mothers changing their children on a very small sink, which, of course, didn't smell very nice, but that's neither the baby's nor the mother's fault! You could barely squeeze into the stall and had to step over the toilet to open or close the door, so it was really bad!

Bad rating here. Chaos behind the counter, no control over orders. Unhygienic, long wait times and many irritated customers.

i’m waiting for one ice cream 20 minutes

Of the three floors it has, the bottom one was occupied and the two above were overflowing with trash on all the tables and the floor, a couple of drunk customers were sleeping and only one guy was cleaning as best he could and a woman was handing out orders.

It's better inside than in other places because it's cooler.

They mark orders as ready on the board, and then you have to wait another fifteen minutes. Apparently, it is necessary to keep the delivery speed artificially high. While waiting, there were also many people with incorrect or incomplete orders.

The place is very loud but has lots of seating places in a nice spacial layout. There's also a toilet for 1€pp but it's dirty as heck, there was no soap at the sinks either.

This is the worst McDonald's of my life! And I eat at McDonald's at least once a week. I travel a lot and always make sure to try McDonald's in every country I visit. The wait was extremely long because the staff works very slowly. On top of that, they made my order wrong! They put tomatoes instead of apples, and two cheeseburgers were completely missing from my order. I can't do anything about it because they took my receipt!

Food is good, but No air conditioner at 34℃ 🙊

We waited a very long time for our order and the service was very poor. When we pointed out that items were missing, we were not believed and were not given the missing items. A very frustrating experience.

One of the worst I have ever been to

So, we just drank something, but the place was pretty dirty. When I went to the bathroom, that costs 1 euro, there was a man, that rudely told me to put the coin inside the machine and stared a me the whole time i did it. While i was in line (because it's written to go one at the time, but the guy let a lot of people in at the same moment) he kept coming in (in the Women's Bathroom) and stare at us with an angry face. In conclusion, the bathroom was dirty too.

I didn't like it, so I couldn't finish it.

that place doesn't have air conditioner at all! prepare to be cooked there alive 🫩

I paid €1 for the toilet, which I then couldn't use because it was dirty and there was no soap.

Clean and pleasant place. But the two people serving are rude and abrupt. We went in to eat at 8:40 am, there were 2 orders ahead of us, and it took almost 20 minutes to receive our order. And when we asked about the bathroom, the attendant, with a lack of education and respect, said it was closed, turned her back, and left, completely disrespecting the customers. And another nearby McDonald's said that there was a bathroom available, but since it opened, and we spent about 2 hours there in total, the bathroom was closed. In short, I can't understand why people are so rude to customers and it seems like they work against their will.

I don't understand why in most McDonald's in Europe you have to pay to use the restroom even if you've bought and eaten there. This is one of them.

In my over 30 years of living and visiting all over the world, this is the worst McDonald's I've ever been to. It's incredibly dirty, and unfriendly staff are the norm... and even if you spend tens of euros on food, you still have to pay 1 euro to use the restroom lol. Wipe the tables!!! Ugh.

Door was open so I went in and ordered. After I had completed the order, a rude, flop of an employee abused me and said, Can't you see we're not open because of the stock in the doorway. Absolute Gronk of a person with no social skills whatsoever.

We ordered online. Then we waited 45 minutes, after which we messaged customer service. Eventually, we couldn't text anything back. After that, we wanted to cancel the order, but they are no longer responding. Via phone and message. TERRIBLE.

I waited 50 minutes for coffee. The coffee was tasteless. They simply forgot about my order. Many people left without ordering. Horrible. Fire everyone. Disaster.

The toilets were in a terrible state, and the staff member hadn't bothered to clean them. There was feces stuck to the floor and walls. Despite this, we still had to pay €1 for such a service. Absolutely outrageous.

We had to wait 20 minutes, only to find out that the four drinks hadn't even started making. Several people had to ask multiple times.

Poor service and unfriendly staff. I had to wait over 20 minutes for two drinks. I won't be coming back.

Long wait for a small order Unfriendly Poor quality

Very harsh, toilet unusable, waited a very long time for a simple order, Burger King is better.

Food is great and comes fast, the only problem is that the music is too loud, and everywhere you go there is a speaker..

The absolut dirties place I've ever been!! I asked to Clean a really really dirty table and they won't. Bad, Bad, Bad, terrible!!!!!!!

The dirtiest McDonald's we have ever been to. They charge 1 euro for a toilet that doesn't look like it has been cleaned for days. Also, all the tables are dirty and are not cleaned. All the trash cans are overflowing and the floor is sticky. The food is fine, but we are never coming back here!

Terrible esperience first my burger was old and dried out, then I literally got a raw burger.

Disgusting food, disgusting toilet. Had to wait 10 min for food, 15 min for toilet. Just try local places instead

Grumpy look from the staff. The food is cold, a bit of a shame.

Slow personal and closed restrooms

Delicious! I didn't have to wait long for my order, just 3 minutes.

Charging you for the bathroom after you've made a purchase at the establishment is a moral perversion.

Waited for an order for 40 mins plus the whole place was filled with rubish and vomit

Horrible place. They rip people off. There's dirt and trash everywhere. The staff is aggressive.

I recently visited the McDonald's in Amsterdam and unfortunately had a very disappointing experience. I ordered an ice cream and ended up waiting around 30 minutes without receiving it. During that time, I went to the takeout desk three times to ask about my order. The first time, I was told it would be coming soon, which I understood. However, after waiting another 15 minutes with no update, I returned to the desk twice more. Both times, staff briefly looked at my receipt but did not provide any information or acknowledgment, which felt quite dismissive. After waiting the full 30 minutes without receiving my order or any clear communication, I decided to leave. I understand that it can get busy, but clearer communication and basic customer service would have made a big difference. I hope this feedback helps improve the experience for future customers.

The slowest people work here! I waited over 10 minutes for a single Double Cheeseburger.

Your typical McDonald’s but this one has very limited seating.

It's unbelievable that you can be a customer at the restaurant and still have to pay to use the restroom!