McDonald's in Dapperbuurt

I have been to this McDonald’s multiple times and always have issues. This visit we did not receive one of our items, the McFlurry was made first and then sat on the counter for 10 minutes so it was completely melted by the time we received it. The staff was also extremely disorganized and were often seen just standing around. Very disappointed

Ordered at 9.23 pm via thuisgeleverd.nl Every 15 minutes they moved up the delivery time. We could not call them cause there was an automatic tape on their phone. we didn’t know if it was just too busy and they would still deliver or not so we did not order anything else to eat. Eventually they cancelled the deliver my at 00:45 am!!! What a shitty thing to do. Just cancel it right away if you are not going to deliver.

For starters, best espresso in town! 🙏🏻 Surprising, right? 🍔🍔🍔☕☕☕ But as everyone knows, espressos can cause "morning movements", and I'm not willing to risk having an "accident" at McDonald's because the toilets turn out not to be available... 😂 I've previously made a suggestion for how to resolve this. (Have a self-employed toilet attendant take care of it, and make toilet access payable to that attendant. But maybe they've tried this in the past and found that it didn't work. I suspect that this is the first McDonald's of the McBlaauw chain as the offices, I think, are at this address. If so, it may be easier to experiment a little here as this may still be the main Director's store or easy to keep an eye on experiments.) I've had small businesses and my late dad and my two siblings had small businesses too - all until very recently - and I've also worked in tourism & hospitality in Amsterdam (albeit a long time ago) so I can certainly see their side of the situation. 🙃😊😎 I've often felt sorry for them (and said so to them) because of the mess some of the customers left behind. (I've seen it. I've also seen it one time when they didn't want us customers to go down into the basement. So I see their dilemma. They chose what works best for them and takes the least effort. It is not the most customer-friendly solution for all customers, but it is for the lucky ones.) --- Reviewer Arnold Lubdel (no idea who he is and I only just spotted his contribution) didn't quote from Chapters 2, 3 and 4 of my review, but I like that he's kept Chapter 1 because I liked that one best. I have no idea what Arnold's March 22 edit is about. Others: This McDonald's is a bit like the weather in terms of customer service, yes, but most folks here are essential normal nice people whereas a few others may have their own challenges at home or elsewhere, about which we customers know nothing. Shall we simply say that this McDonald's has character?

You already dont expect much when you go to a Macdonalds but this one is a whole new level of bad overall service and quality.

We had a very tasty and sweet ice cream from him.🌹🌹🌹🌹🌹🌹🌹🌹🌹

Ordered chicken salad, they didn't put chicken. Burger tasted so bad

Well, what can I say, it's a McDonalds. It's certainly not always clean and the staff isn't necessarily friendly, but that's not what you'd expect from this chain. It is a lot quieter than other locations, though, which is why I'd rather cycle a bit further for this one! Edited: I got the wrong order, shitty place. Reading 2 numbers is also VERY DIFFICULT. Just go to Kalverstraat or Leidscheplein, even with 50 people they don't make mistakes there.

I regularly visit this McDonald's and had heard that the Pokémon cards were available again. That's why I ordered a menu with a toy on May 16, but got a booklet instead of the cards. When I asked if I could exchange this, I was helped by a somewhat older employee with a cap. He seemed irritated, quickly looked in two boxes and said that the Pokémon cards were gone. I thought that was strange, because the promotion had only just started. A little later I saw a little girl with the cards, so I decided to try again with another colleague. Fortunately, this employee was friendly and gave me the right cards without any problem. I found the attitude of the first employee really unfriendly. It felt like he didn't want to make an effort to help me. Too bad, because such a small effort can make a big difference in the service experience.

So rude and didn’t even get my money back

It is often busy in the afternoon. The last time I ordered from this McDonalds, I discovered at home (outside Amsterdam) that I had received the wrong burger. The burger I ordered was about 3 euros more expensive. Very disappointing.

Unfortunately it was closed within the stated opening hours. Very disappointing!

Nice staff. Food like standard mac donalds.

Cold burgers, forgot fries. Not the fantasy

They refuse to go to the bathroom even when they are drinking and eating there.

Payed for sauce did not receive….

I was very curious about the cheese bitterballen. It was quite disappointing that they were so small and cold. I had the coffee in a plastic cup that you have to pay for and then set aside.

Food has just been delivered, it took a really long time longer than 1 hour and the times were constantly adjusted, then the food arrived, cola is leaking, the bag is torn, Fristi had black things in it, Missing 2 portions of fries, 1 portion of nuggets, 1 mcflurrie with M&Ms and BBQ sauce very bad, the worst part is that no one is available to report this.

Always dirty and greasy soil. Lots of junk everywhere and a long wait for your food while there are hardly any orders. The rest seems to be put to good use by the employees.

I ordered a Happy Meal with Minecraft toys. When I received my order, I saw that there were no toys. When I asked the manager about it, he said that there were no toys available. When I asked what I should do since I had paid for the toy, he said that the toy is given for free. So if you want a toy for free, just visit McDonald’s

At the top the staff is not very smiling

We had just ordered our food, and I went downstairs to use the bathroom. I’m six months pregnant, and to my surprise, there was only one bathroom shared by both men and women. While waiting, a man who came after me was allowed to go first, even though I was clearly next and visibly pregnant. When it was finally my turn, the staff member at the bathroom stopped me and asked for 0.50€. I politely asked if I could pay by card, and she told me I had to go upstairs to pay first. As this conversation was happening, the manager walked by and without the slightest concern reiterated that I needed to go upstairs, pay 0.50€ (as if for an ice cream), and then I could use the toilet. Both pointed to the sign saying it’s only for paying customers. What was shocking wasn’t the policy but the complete lack of empathy and basic respect. I was not only a paying customer but also pregnant, and they couldn’t show the decency to let me use the toilet first and pay after. On top of that, the restaurant has no elevator, so I was basically told to go up and down the stairs twice just to use the restroom. This experience left me feeling humiliated and ignored. A little understanding would have gone a long way. Very disappointing and not a place I’d recommend to anyone especially not to those who might need a little extra consideration.

There was a problem caused by Thuisbezorgd, but the manager spoke to me politely and solved everything very professionally. That's how it should be!

Isaac helped us enormously, great tent!

SO ghostwriter Angel❗️na, the real OG, sleeps with one eye closed. (Souren, 2025, chapter 1): "This might be my favorite McDonald's in the world. Very friendly and hospitable.😊 That's what I wrote yesterday. Unfortunately, this isn't always the case. Discussions about what something is formally called on the menu ("meatless") and what they call it on the spot ("vegetarian") aren't really enlightening. 😎 Especially when I finally get the "chicken" nuggets! 😂 Anyway, I was exhausted and the man in question probably was too. The day before, the same man was actually super friendly and gave me a cookie because he was just cleaning the coffee machine when I ordered an espresso. 🙏 Added later: Another downside is that they say they're open from 7am but that wasn't the case the two times I was counting on it, the second time being a Sunday morning when everything else is still closed (the first one in the area that opens after that is the Coffee Company at 8:30). The first time I assumed they would be open at 7, they opened at 7:15. The second time, on a Sunday, they were still not open at 7:30. Staff shortage? But when it's chilly outside, this is still the first place to enjoy a nice hot coffee or espresso. 🙏🏻" Edit March 22: The return of the Donald (not orange), creamy drizzle, its complicated, real ones (Anglina) know, the Vlezige Wonderen van Kebamsterdam.

Went late at night, no bathroom, forgot half our food, and food took a long time to come out. When we did get our food the fries were cold and did not taste fresh. They forgot a whole happy meal and when I brought them my receipt they were very confused. Other than that my nuggets and mccroquette were good and was fine in a pinch.

Worst place to enjoy your food or beverage. They employ unqualified and rude staff and the order delivery usually is short of items paid for. One ahould avoid this chain at all. There are better alternatives.

Burger was missing, drink was missing and one was wrong. Not recommended.

At the bottom it looks like a prison, but the rest is great, they just don't come to your table

A few mistakes but not that big of a problem. Standard McDonald's experience:)

When we wanted to place an order, the cashier was very disrespectful. Two people went to the cash register to order and the cashier immediately started shouting at us. While ordering, he just asked us if we wanted sauce. When the order came, they brought us MEAT. I don't understand how they can make us eat non-HALAL meat. BE CAREFUL, DON'T GO.

Ordered a double quarter pounder meal but only received the fries and drink. Tried to call multiple times but they never picked up, the ai bot kept saying the were "busy"

By far one of the worst McDonalds restaurants in Amsterdam. Most often, arriving home after take out, the food is cold or expired. Also, don't order here through Uber Eats or Takeaway (Thuisbezorgd), because your food will be soggy and cold when it arrives.

Renewed & much better than before

My chicken nuggets were forgotten but paid for. How do I receive compensation?

Ummm.. yeah i’ll let the photo do the talking .. made with absolute disdain for the final product ! don’t expect much

Give them cold fries and then claim I'm lying! Big mouth behind the cash register! You pay €10 for it Service 0

Amsterdam is a country free from superstition, but. The toilet in the facility is not separated by gender. There are two cubicles in the toilet, a urinal in the hall. I was a little uncomfortable.

Received a completely soaked menu. Too gross. Calling to resolve this is currently not possible, even though they are open. So unreachable by telephone.

Meals were fresh and warm. Personnel were very friendly and nice. Generally restaurant was clean if you compare with our McD restaurants. I would prefer to everyone! 👍🏻 Grüße an alle Besucher aus Deutschland! 😊

Very bad service, ordered a few burgers, only got one and sides that I only paid for one while it said otherwise on my bill, I also showed it, but never mind and I got nothing and no money back, worst McDonalds in the Netherlands

Classic MC Donald's with European direction. You pay a lot and service. Also hygienic for a fee

My burger just floats in the coke and they can't be reached by phone

"open until 3" open until half past two and then they don't feel like it anymore

There was a rat under the table and there were hairs in my food! GODDAMN! NEVER AGAIN!!!

The line takes kkkkk longgggg I've been waiting here for 10 minutes with no one in front of me and no one does anything

Gave it a try again after 1yr seeing they renewed the place lately. My Order was processed thru super fast..with the WRONG. COLD items. im Just gonna give it up on this McDonalds.

Classic Mc Donald's, you get what you expect. This one is particularly small with límited seats when it gets busy.

Cozy, welcoming, pleasant. I feel at home.

Never opens on time. Often out of stock of basic things, such as breakfast.

A busy and far too small restaurant and staff and manager are arrogant

They forgot the fries and as others have reported before, they are not available by phone..

I had 5 chicken nuggets instead of 6 like girlll 🙄🙄

I prefer to go and eat tacos next door.

Even when its very busy you wait max. 2 minutes! Very good service, don't believe the 1 star reviewers!

Very crowded and somewhat dirty.

Becoming more and more expensive and less. Wake up Netherlands. I understand that families can no longer afford this, it's just not fun anymore, it's so expensive.

The service is very slow and the toilet is always extremely dirty

Takes hours to get your food. They wont even start preparing till after an hour of ordering, I don’t think the Mcdonalds would be so busy that you cant make a three items order at 8 pm

not impressed by the service at all. they weren't aware of my order. i had ordered nuggets as well, which i never ended up getting. the burger was not assembled properly with barely any sauce/ flavor inside. usually i don't write any bad reviews but i wasn't looking forward to this at all. overall not recommending. please improve services.

One of the worst things. Disinterested staff, cold food, too small and not cozy.

New staff and renovations are doing great, after the renovation and new managment location is great

Forgot my sauce.. fries without sauce is not a combination 😭😭😭

Due to the reopening, children's ice creams are available for €0.50. Unfortunately sold out at 6:30 PM. Messy shop further.

Worst McDonald’s I’ve ever encountered hands down. Every time I go, the manager clears things off the display when they aren’t ready (obviously trying to skew their metrics / KPIs). Food is almost always stale/ cold, and apparently fast is forgotten from fast food. I just watched my burger sit in the warming tray for 10 minutes (1 item order). Update: Not sure why they bothered to renovate this store. The management and service is just as bad as ever, and they still cheat the order ready system to make their numbers look good (ie putting up orders and clearing them long before they’re actually prepared). Speed and efficiency are clearly things they don’t care for.

Really not normal, just opened again. A big gang of pigs inside. The staff barely speaks Dutch. I asked for a garbage bag because all the dirt was bulging out of the bin and on the tables I didn't get, according to the staff. I won't be back, these staff don't deserve such a nice place.

After waiting almost an hour in a crammed full store, with no receipts, everyone pushing and shouting, and arrogant staff standing behind the counter, we FINALLY got our food. But when we looked in the bag later it was a COMPLETELY different order but with our number on it. We ordered a Mc-crispy menu, 1 big mac, 1 hamburger menu and we got 2 filet-o-fish, 2 big macs, and a spicy chicken. Everything was cold.

Staff slow, don't understand you, don't speak any Dutch.

Ps. When I see all the recent reviews, the manager and the staff need a few good blows. Imagine. Working with food and not having to worry about the service of your food. Ordered McDonalds after years. Fries as limp as hell. As if it had been put in for a minute and taken out again. Coke, no sting at all. You can call it black lemonade. Burger was okay. Can clean up what kind of street people work there. Sad establishment. Thought this kind of practice only happened in America. The hell for your service.

Everyone comes back since they never put anything on the burgers, just the meat and nothing else. CHECK THE BURGERS

Toilets downstairs and seats downstairs, not very convenient but understandable given the limited surface area.

The staff behind the counter is friendly and takes plenty of time for each customer. Toilets are 50 cents well that's not worth it it's dirty and it stinks of urine. There is also a urinal open when you enter, which is very strange, so there are no separate toilets for men and women.

Literally got 2 breads send to my home no patties on it. Shameless.

Giving food to another customer, then I get food from a random customer "oh I have your order, I indicate that I want a new one, then they hold it back for 5 minutes and then give the same order back, the worst McDonalds in the Netherlands it's here people

I was at the door at 7am sharp after a long night and the door was not open yet!!!! This is not what I expect from my service and I am going to make a call to the manager. This is scandalous.

I had a great meal here and the atmosphere was great. The toilets were spotless and smelled nice. I have never seen such a clean public toilet, my compliments. The young man checked everything after every toilet visit and also arranged the waste bins in the dining area. So keep working hard. I will definitely come back here again.

The food is not bad, the staff was pleasant. The restaurant looks dirty and messy.

I find it very annoying that you have to share a toilet with men and women in the same room. There are 2 toilets that can be closed and a urine spot for men that is completely open and exposed, exactly visible when you come out. As a pregnant person or not even pregnant myself, I would feel unsafe. I also saw men urinating twice while I was coming out and sorry I don't need to see their nobles, I don't think this is possible. I don't care that we live in the year 2024. Young people also go to the toilet, children also go to the toilet. Where has the bit of standard and safety gone these days. Find this disgusting

Why in the name of God are McDonald's in the Netherlands better than in Germany???

1 hour for the order to be ready, and when I finally received it ALL ITEMS were wrong. I received a completely different order, completely unacceptable!

Bah 1 bigmac never again I got sick from it and felt nauseous all day

They didn’t open the right time and the employee ignored the customer not the best service ever. No after 15 minutes of the opening time still close.

Too bad they say they are open until a certain time and lock the doors 10 minutes before closing time

They don’t care about your online orders, let me wait 2 hrs for one menu. Why do they offer delivery if they cannot. Don’t do online/thuisbezorg delivery. Not worth it.

Like all that Mac.... Far too expensive and too salty, that chain is getting worse and worse.

This is the second time I come here and these people only fill my drink maybe 2/3 full. I'm completely fed up and am now going to send a complaint email. Please do something about this bad service. You have so many 1-star reviews, it's really scandalous, but you don't seem to care. Look at that table 🤢🤢🤢 disgusting

Horrible food but coffee is okay

Not worth the headache. Very very very noisy atmosphere, with the staff shouting the numbers mostly in Dutch, and I mean really yelling. Unfortunately, the way the lady was shouting made her words completely ununderstandable but she kept yelling harder as a result. With a bunch of noisy autistic kids in the front of the screens to order and refusing to answer when they are asked if they need help by the staff.. Then there is a mystery screen where you can track the order. Nobody thought about setting this in English however, and your order apparently goes from 'preparing' to .. not showing at all - then it's for you to try to spot the number on the sticker of what they prepare while they are yelling so loud in Dutch it is difficult to get close enough to see the number they could just be displaying on the screen . I left with a big mac and a headache. It took way too long for a fast food. This is not all the staff fault, but the terrible organisation even for queuing to place an order makes this a pain. Food is ok I guess, standard McDO. But the layout of the place has been made by people who dont't want customers to stay too long there. As I do not own a pair of sound cancelling headphone, I will not go back there, even for pick up, it is not worth it.

Staff is rude and unprofessional.

Cold and tough food, the fish was tough, the fries were cold, I had brought my size, the hotel was opposite, only chicken nuggets were ok

You should not expect to receive your full order

The first mac without toilet that I came across, shabby and dirty, doesn't even have trays as if you could only take away a few tables.

Come to this location quite often. There hasn’t been a single time when they’ve gotten my order right. Items are either wrong or completely missing every time. Very slow service as well.

You can always enjoy a tasty and quick meal here. They also have nice weekend deals these days, which I will certainly take advantage of

Mediocre establishment with McCafe products from the vending machine, without McDrive. In the middle of the Dappermarkt. Service very slow. Everything looks dingy. Shame.

Rip off. Not cheap. Not fast. Not good.

Waited 20+ mins for one cheese burger. While waiting I saw a rat under the counter where there is food made. Horrible hygiene. 20+mins of wait time.

Its in the middle of the ghetto. If you're a tourist, dont go over there into the Dapper region... especially at night only crackheads and mohrechöpf around

It's a McDonald's but everything was hot and fresh.

Some of the crew are high temper they are not welcoming on the customer it's not busy on that time ...

Dirty tent, there are leftovers of food everywhere, tables are greasy and junkies come in all the time, asking for money or food. If you order to take away you don't even get a bag to carry it in. Sad intention