McDonald's in Grachtengordel-Zuid

This Mc Donalds Location is amazing, very specious, nice staff, amazing view (upstairs). I am not a Mc Donalds fan, but this MC Donalds delivers international service standard in this facility. To find a specious space in Amsterdam where you can relax from Amsterdams city, without beeing placed on a super tiny table, I found it here, this location opens early, has great coffee, and allows you to njoy your meal.

man, I just can't get my food from Jacob, so 1 star to him, serves you right, man.

Just like a fast food meal, and you can still enjoy it.

My experience might have been better if I didn't go here during a busy period, but there were so many people here that there was literally only the option for takeout. My group ordered some pretty simple stuff, nuggets and fries, yet somehow it took them over 40 minutes to get this done. There were probably only 8 or so people working at the time, with possibly 30 orders ahead of hours. It got to a point where out order number at no point was shown on the display. Stay away if you are in a hurry, there are much finer establishments in the area.

I've never been to such a dirty McDonald's. Almost all the tables were filthy and sticky. The floor seems to only be cleaned once a week. The restroom was locked.

Dystopian crackdonalds, waited an hour along with 100 others for food while a few drugged pauper tourists were eating each other out in the corner. The food was fresh, though, because it was so incredibly busy.

McDonald’s Amsterdam Muntplein is a huge restaurant in the heart of Amsterdam, making it a convenient stop while exploring the city centre. One interesting feature is that it has two entrances opening onto two different streets, which makes it easy to access from different directions. The food quality is what you would normally expect from McDonald’s: familiar, consistent, and nothing particularly special. One important thing to know is that using the toilet costs €1, regardless of whether you purchase anything at the restaurant. It is a convenient option, but the extra toilet fee is disappointing.

On Saturdays its super busy and I had to stand waiting 20min for my order. However, to be fair on a less busy night lik3 Sunday evening it took 4min. The tables are not clean because unfortunately people don't clean behind them. 6 automated ordering machines makes ordering efficient.

The staff wasn't good; I'm writing this negative review for the person who refused to even give me a tray for my meal.

You have to pay 1 Euro to use the toilet!!

This McDonald's at Muntplein Amsterdam gets 3 - Negative points 1 - I indicated that I wanted to eat my order here, but I get a disposable bag instead of a tray. 2 - I ordered Ice Tea, but I get Coca-Cola. 3 - I requested a Hard Cup Reusable Cup. But I get a disposable cup. Today I looked for 5 McDonald's locations in Amsterdam. None of them had Hard Cup Reusable Cups left. At this McDonald's at the Munt, the Hard Cup Reusable Cups are sold out. How can Hard Cup Reusable Cups be sold out if these are reusable cups? The staff working here needs to take a course in reading Dutch. If I indicate that I want a reusable cup, why do I still get a disposable cup, and why do I get my order in a disposable bag? Even though I indicated that I wanted to eat here. The toilet service here is also very bad, because the toilet is closed during the evening hours.

Service is great! 😃 They have gluten-free burgers 🚫🌾 But the place is a bit dirty 😬

Worst mcd ever, from wrong drinks to a chicken burger thats was supposed to be vegy. Super unorganized and the manager is just walking round not manging anything.

It took a very long time, and wasn't very tasty.

Today at approximately 10:10 p.m. a woman attended me in the bathroom on the second floor in a very bad way wanting to charge me the entrance to the bathroom having the ticket in my hand. He mistreated me taking advantage of the fact that no one was there. I hope you make some decision regarding this.

The evening was therefore overcrowded, which meant we had to wait a long time, and the food was very cold and no longer tasty.

Just a regular Macdonald restaurant but the staff behavior is another level specially the manager. Don’t expect that the toilet will be open for you if you are a man, if you are a pretty girl the it’s fine, they will take you to another private restroom. Sorry for framing it in this way but it was an insane behavior. Macdonald you need to check your staff behavior

Friendly service; in terms of food, certainly the fastest McDonald's I have ever visited. I had to wait at most 3 minutes for a tray full of food. The view from the upper level is nice, provided there is space. 5 stars because of the location and friendliness.

Food is what you'd expect, but the bathroom situation is a real problem. The restrooms are on the 2nd floor, and you only find out when you get there that they charge to use them. That's not okay at a restaurant where you touch menu screens, trays, doors, and then eat with your hands. Being able to wash your hands before and after eating shouldn't cost extra, and it's a basic hygiene and customer service issue. If you're paying for food, access to a bathroom should be included. Really disappointing for a chain this size.

After paying for the food, I was surprised to find out I had to pay €1 to use the restroom—who ever heard of such a thing? It’s outrageous; you have to pay for the food *and* the restroom. It’s crap.

Worse than the average McDonald's food. Plus they charge you for using the toilet even if you're a customer. Staff quite rude. Worst restaurant ever

Unacceptable service and rude staff ​We visited this McDonald's on August 27th as paying customers. After eating, we scanned the barcode on our receipt at the restroom gate, which granted us access as expected. However, the staff members were extremely rude and completely refused to let us use the bathroom, despite us having just consumed in the restaurant and validly scanning our ticket. ​While I understand that paying for public restrooms is common in the Netherlands, customers who buy food in the establishment should be allowed to use the facilities without being mistreated by the staff. Very disappointing experience and terrible customer service.

Tastes just like the American versions of both the filet of fish and Big Mac. However, the flay of fish was very skinny and not very juicy. The fries were exactly the same as the American original. I gave it a very poor score for atmosphere because of the server, yelling people's numbers and not even acknowledging their existence and also having to pay €1 to go to the bathroom. Fortunately in the US it is not a necessary thing to pay to use the bathroom.

We had a very disappointing experience at this branch. We came for breakfast shortly after 9 AM, and I ordered the Double Egg Bacon Breakfast Menu. When we received my order, my husband noticed a strange green discoloration on the egg. After opening it, it looked like mold to us, so we immediately brought it back to the counter. Instead of calmly explaining the situation or apologizing, the staff took the food and then started shouting at my husband. When I came over after hearing them, both staff members were shouting at us. I was honestly confused by their reaction. We were the customers who had just been served an egg that appeared unsafe to eat, yet we were treated as if we had done something wrong. We also witnessed the staff behaving rudely toward other customers. Food safety concerns should be taken seriously, and customers should never be shouted at for raising a legitimate concern. The service and attitude we experienced were completely unacceptable. We would not recommend this branch.

I already paid for 20 + 9 nuggets and three drinks for a group of homeless people. Asked if they could throw in something extra. Manager came and did not even answer me. Filthiest look ever. Shame on you. Been coming here for 7 years but not stepping foot in here again. Greedy. I know it’s not their responsibility but the way it was handled told me everything I needed to know.

I ordered take away. They forgot my fries.... I'm 15 minutes away, now they took the receipts when you take your order so you can't claim anything.

Always full of drunk people that nothing is done about, no security whatsoever next to one of the busiest locations in Amsterdam. Food is often served cold and also forgotten. You come home after work at night and your food isn't there.

Very dirty!! Disappointing. But the staff nice

You have to pay a dollar to use the restroom.

Absolute worst McDonald's experience ever. ​The staff at this location had zero customer service skills—no greeting, no manners, and an attitude that made it feel like taking my order was a massive burden. To make matters worse, they completely got my order wrong. ​When I went back up to the counter and physically showed them my receipt, they argued with me instead of fixing it. After a lot of eye-rolling and clear reluctance, they finally handed me a new bag... only to get the order wrong a second time. Dealing with that level of incompetence and disrespect just isn't worth it. Avoid this location at all costs.

There are a lot of visitors, but the service is fast.

Very chaotic MC. Rude staff. I know one should not expect a lot from a MC. But this place was just one big mess

It's a nice-looking McDonald's, you can't deny that. Otherwise, we were forced to order takeout even though we were staying in. The cleanliness was average, even for a fast-food restaurant. The staff was only moderately friendly. It wasn't possible to split the bill at the register with a credit card. Quite a few items were unavailable. Sauces and restrooms cost extra, although that's common here, it's worth noting. The food is typical of any McDonald's; you know what you're getting. The empanadas were great, though.

Paid restroom and a very long wait for the order. It doesn't live up to McDonald's standards at all.

Not much to say other than a clean and standard McDonald, the view upstairs is absolutely amazing though!

Super fast stir fry! Common cafeteria/eatery, but right on! Beef was surprisingly tender for such a quick stir fry.

Does this look like a large fry?

It's shameful that they charge their own customers €1 to use the bathroom! The woman in the bathroom was extremely rude and laughing at the customers.

We received it twice during our vacation, it was very filling and delicious. Delivery is fast. I don't understand the negative reviews, it's quite good.

We only wanted to use the restrooms briefly. However, you're immediately asked to pay €1. That alone is annoying, but what you find for that money is absolutely unacceptable. There are far too few toilets for the number of people, so you have to wait in line forever. And when it's finally your turn, the hygiene leaves much to be desired. The place was completely unkempt. If you're going to charge for toilets, at least they need to be clean and have sufficient capacity. Very disappointing!

Waiting time is 20min and counting … even on weekdays! It supposed to be fast food, the workers are doing what they can but there should be more personal attending. Service is not being provided

They give you QR code for bathroom on your receipt but then when want to enter they ask for 1 EUR coin. The food also was not good as other branches. Not recommending

It’s very surprising to charge clients €2 to use the toilet. What’s even more disappointing is that they have placed two guards there who are very rude and stop people to ask them for money to use the toilet.

horrific service. gave us incorrect order and tried to gaslight us even though we had a receipt to prove what we ordered. the food was good though for mcdonald’s

Clean establishment and delicious cuisine

Yesterday I encountered a very unpleasant situation at this McDonald’s, which I want to warn other customers about. I went in just to buy three ice creams. I placed an order, paid for it with a bank card, and received a receipt with the order number. However, my number never appeared on the screen. There were a lot of people in the restaurant (about 20-30 people were also waiting for their orders), and the numbers on the screens behaved strangely: some disappeared, others appeared. I decided that perhaps this was a temporary problem with the system, so I just waited. After waiting for 30 minutes, I turned to the woman who was taking the order. I explained that my number was not on the screen and asked if there was a problem. In response, I only heard that I had to wait longer, because my order was supposedly still being processed. There was no check of my receipt or any attempt to sort out the situation. When the total waiting time reached 40 minutes, I turned to another employee (probably the senior shift manager). I showed him the receipt with the payment time and noticed that 40 minutes had already passed, although my order was only three ice creams, which are prepared in just a few minutes. He quickly checked the information, took my receipt, and about two minutes later I received my order. I did not lose any money and still received the ice cream. But because of this situation, I wasted almost an hour of my time and even ended up late for the museum I planned to visit. I am writing this review not to blame anyone, but to draw attention to the problem. If your number does not appear on the screen for a long time, do not wait 30-40 minutes, as I did. It is better to immediately ask the employee to check your order on the receipt, and if the first employee does not help, contact another. In my case, this is what allowed me to solve the problem in just two minutes.

The most terrible McDonald's I have ever visited. The staff walked around completely uninterested; nothing but grumpy faces. No napkins with the order and the order was incomplete. When I went to ask for the fries I was missing, I got new ones, but again, they had an attitude as if I were a criminal. Tables were dirty, etc. I could go on like this for a while, but there's no point....

Worst McDonald’s store I’ve been in my life. And I’ve been to McDonald’s across the world. Slowest service ever and most disrespectful staff I’ve ever seen in a restaurant. My order umber was never called out for. After 30 minutes waiting I complained and they refused to bring me fresh food. Never coming back here.

People don't speak Dutch, staff sit next to you on the phone in a foreign language. And after eating an order of 50 euros, you also have to pay 1 euro for the toilet. RIDICULOUS!! We will never come here again.

If you want a free migraine with your mcdonalds I'd recommend this place. The bight ah light sceens at the casier are absolutely terrible. No idea who thought that was a good idea to put that there.

Food was typical mcDs but expensive and slow. Waiting area was like a sauna. After eating we had to change a poopy diaper so we went up 2 floors where it said the changing room was free (regular bathrooms were not). We thought someone was in there so we waited a while. Knocked and no answer so we went in. When we came out, a cleaning lady was yelling at us that we should have asked her to go in??? She was no where to be seen while we were waiting there for several minutes. She said someone saw us on a camera, then why didn't that camera person tell her to let us in if she was supposed to be the one to do it?? Very unprofessional words and tone. Ridiculous way to treat a young family just trying to change a baby. No signage to indicate we couldn't just go in.

Food is great, and there are some really lovely staff there. If it wasn't for the really personable Spanish lady, it'd be a three star. I come here's fairly often and unfortunately around 20-30% of the time depending on the staff, items will be forgotten. Keep an eye on them servers, if they seem dozy or struggle reading, check your order!

We had a short wait, but the store was packed and somewhat labyrinthine - which made it seem confusing to us.

Beautiful view from the round window on the 1st floor.

The food was fine, but the behavior of an employee completely ruined my visit. When I politely asked if I could use the restroom, she reacted very unfriendly, called me “goofy,” and later started yelling loudly at me in front of other customers. I have never experienced such unprofessional and disrespectful treatment at a McDonald’s. I hope that management takes this situation seriously and takes appropriate measures.

Can't even go to the toilet here

How can you charge for using the bathroom? Are you crazy?

Paying for restrooms after eating or drinking?

The service was fast and the branch was not too crowded when we were there.

The worst McDonald's of my life, despite looking very beautiful from the outside.

Do not eat there with a baby. The changing room is upstairs and locked. You have to ask so that it gets opened but there is no sign explaining this. My wife waited for 10 minutes. The bathroom personal is quite rude. No bin etc inside the changing room. Thanks for nothing.

Horrible experience, standard food, but only one bathroom in the entire PV with reduced hours. When we asked for the bathroom, we were told they open at 9:30, but at 9:40, it wasn't available. The manager didn't know where the bathroom key was. If you can, avoid it!

Long wait, slow and terrible service, very unpleasant staff

They're pulling a fast one at the counter here too...they claim the food is ready for pickup, but in the end you still have to wait another 10 minutes...They were clearly trying to boost their internal metrics. Toilets cost €1, and the cleaning lady wouldn't accept the food receipt, which is completely unacceptable to me. The food itself was okay.

It's outrageous that you have to pay €1 to use the restroom even though you're dining at a restaurant. Someone was sitting in front of it, and apparently the machine was broken. What a shame.

My cola cola zero tasted like liquid marzipan. I tried getting a new, but the lady at the register was very rude. She claimed it was because I ordered zero instead of regular, and that's what they always had. Didn't even listen to what I was saying, almost started yelling at me, so just gave up and didn't drink it.

Terrible manager, she couldn’t even communicate with us camly. I lost my money and didn’t get the food. She even started us threated, that she will call the police for nothing.

Very disappointing experience. Apparently, they don't even want to provide napkins. According to the staff, each customer is only allowed one napkin. I find that really stingy and completely unfriendly to customers. At a fast-food restaurant, you expect at the very least to be able to get enough napkins without any discussion. This is absolutely ridiculous!

A very busy location. Food is served promptly. Seating can be limited depending on the time

I bought food and they also charge me to use the bathroom.

It was raining, so I came here to rest 😬

Average McDonalds aka sucks. You have to pay for the toilet ☹️

A truly awful place. The toilet costs 1.00 euros. You wait a long time for your order, and it doesn't even appear on the screen; you have to look it up yourself. The staff throws your order on the tray like it's trash. The staff's attitude is terrible. I couldn't even finish the food, and the lemonade was just ice and called it lemonade. There are no outlets, no internet.

Paying to use the toilets even for customers? Criminal

Horrible place, no charging stations, and the toilet itself costs 1 euro per person! How can a cafe have a paid toilet? They also constantly mix up orders, displaying that the order is ready when it's not, and you have to wait another 10 minutes. They even brought me a burger without a pickle even though she asked for it without onions, gave me solid ice instead of water, and didn't give me a straw for my Coke. They work half-heartedly, just grabbing food and throwing it around, and they work without gloves.

Pay toilet? Are you out of your mind? Awful! 1 star for this place.

Bad and slow service. Were mad for customers only because they didn’t know the codes weren’t showing on the screen. You should be ashamed how bad your service is.

People, let me tell you, I’ve seen some bad deals, but this McDonald's in Amsterdam is a complete catastrophe. You walk in, you buy the food—which is fine, not as good as America, but fine—and then you need the bathroom. ​I’m telling you, it’s a hike. You have to go up three flights of stairs. It’s like climbing Everest just to wash your hands! And when you finally get to the top, exhausted, they want one euro to open the door. Can you believe it? You’re a paying customer and they treat you like this? ​It’s a shakedown. A total rip-off. They make a lot of money, but they want your last euro. Very unfair! Zero stars for the stairs! Low energy service! ​Make Burgers Great Again!

Terrible experience, extremely rude staff especially at the toilet, you had to pay even if you were a customer.

McDonald's is standard in taste and quality, but the atmosphere is a bit hostile, the staff are rude, and the bathroom is paid for separately, which was a surprise because I've visited McDonald's in other countries and you just had to show your receipt. My number was called while I was in the bathroom, and the attendant yelled at me when I went to get it. I'll never set foot in that place again.

The rudest customer service ever. Few employees at least try, but some of the people working here really show that they could not care less about working here.

So tasty burgers! So so so nice big tasty!

€1 toilet but constantly cleaned with the worker. Nice and fast service for the burger

The black lady was so rude for no reason. Messed up our orders, gave us attitude. No charging points, the toilet apparently only works from 9am. Also the McDonald's opened 15 minutes later. Avoid this place at all cost!!

The lady at the counter is extremely rude for no reason.. worst ever McDonalds experience

Nice to get quick food, because of the cramped location not averythiing is available every time.

The dark woman guarding the toilets shoves you with her elbow at the machine gates even though I already paid that toilet fee and she came rushing toward me for no reason at all...

You sit down to eat, you want to go to the bathroom, but they make you pay €1, which isn't much, but if you're eating there it should be free 🤡

Terrible. You're a customer, you've eaten there, and you have to pay a euro to use the bathroom. It's insane. And on top of that, they treat you terribly. They yell at you. The woman in the bathroom was rude. The man behind the counter was rude. It's like they're doing you a favor. The whole thing was unpleasant. Disgusting.

I was here 2 times, -Once i tried for a breakfast, but i could not order things i normally do, not because they are not available in this country, but because the worker said it was "impossible" to put bacon on a sausage McMuffin (would not charge fee, just said impossible to add it).And i was disappointed with the breakfast meal in general, except the orange juice. -Another time i came just for a hot chocolate -I worked at mcdonalds in Canada, and was a shift supervisor, and i did not really like this mcdonalds.

There are rats on the premises There are rats in the premises

On November 13th, I ate three cheeseburgers at your place with friends for a quick bite. I've had stomach cramps since Friday morning!!! It's now May 17th, and I'm still having problems!!! I often eat at your Hilversum branch, and I never have any problems there. You need to pay more attention to your hygiene because this is simply unacceptable. I think I'll call the NVWA (Netherlands Food and Consumer Product Safety Authority) about this. I'll never come here again.

Very rude person at the toilets

Paying for food and then paying even more to use the restroom. Ridiculous!

They say they give us trays after a certain time, but they didn't specify that when we selected from the display. Even though we said we would eat there, they gave us takeaways.

What a sad affair this place is. Impersonal, no service at all, ugly place. I ordered a McFlurry from the vending machine, and after waiting 10 minutes, I finally asked where it was. Then, without a word, I was given the ice cream (without sauce, no less). Close this place down!

They make you pay to use the bathroom even if you buy something there, it makes no sense...

Terrible service from the staff, and they make you pay extra to use the bathroom. The worst McDonald's I've ever been to!

A busy store, perhaps because it offered coffee for 2 Euros less than virtually any other outlet in Amsterdam!

Original, opposite the flower market