New York Pizza in Oostelijk Havengebied

Ordered and paid for a pizza. Never received it and the branch seems closed. Sent a message to customer service about this twice, and they forwarded the complaint to the branch. However, the branch is no longer responding and is unreachable. Nothing resolved, no pizza, money lost. Worthless!

I ordered a pizza yesterday at 9pm it was supposed to arrive in 30 minutes and it never came. We tried to call but it said that it was already closed and they still took the money. Now a day after we try to call and it’s saying that the place is closed. Horrible service.

I just don't receive my food; if you call, you can't reach them... this is very weird.

What terrible service! Ordered a pizza, and it's supposed to arrive at 17:40. No answer on the phone (020) 280 08 11. I want my money back!

It is Tuesday today. Sunday evening I placed an order around 20:30. Everything was fine, I had paid. After 30 minutes, I checked their site and saw that they had closed the business due to circumstances. I couldn't reach them the next day, and the two of them now, too. So now I've just sent an email and am hoping for the best.

Never received the delivery, waited 2 hours and money was taken.

Pizza not delivered and branch unreachable

Ordered through Thuisbezorgd but the order never arrived…the phone number doesn’t work…

Ordered food for me & my partner. The restaurant has their own deliverers so it couldnt be tracked via Thuisbezorgd. Waited over 2hrs & then received a notice that it was delivered "90min ago". Tried calling the restaurant but no response. Then came here & saw all the horrible reviews. Feels like a scam to me. Waiting for a refund.

Manager feels a bit superior, tries to speak respectfully but doesn't quite succeed, otherwise the food was tasty (Edit: New bosses/manager very satisfied with it, no problems and a pleasant atmosphere during my visit to nyp)

In principle, things can go well here, and the quality is often very good, but if you order an hour or less before closing time, it is better to call and confirm, otherwise you sometimes wait for nothing, especially if the status in the app doesn't change for a long time. If things go wrong, you can get compensation the next day/time, but make sure you have something to eat at home just in case. Recently, online payments are only accepted via Wero or credit card. They say: once you have paid, you are guaranteed to receive your order, which is why card payments at the door or cash are no longer possible. Sometimes they cannot find your address, even though the delivery person marks it as delivered.

Very disappointed with this franchise. I had made an order and was called immediately after that their oven was broken and I could either wait for the oven to be fixed but that could take quite a long time or they could cancel the order and I would get my money back within 48 hours. I am now a few weeks further and despite my efforts and the customer service team the franchise owner will not address the issue or process the refund. I’m quite perplexed that a business can be run this way

The place is open until 11 PM. We were staying on a ship near the Mövenpick Hotel, which is about a 4-minute walk away. We arrived at 10:08 PM and were told that after 10 PM they only do deliveries because they are unable to issue invoices. My question is: how do you issue invoices for deliveries then? Next time, just say that you do not want to serve customers. If you are open until 11 PM, it is your responsibility to serve customers until that time.

One of the ordered products was not delivered. I contacted them by phone and was told I would be called back. This did not happen. I then contacted customer service, who said the franchisee would contact me within 48 hours. Of course, that didn't happen either. In short: I paid for something that was not delivered and, 4 days later, I am still waiting for a response and a refund.

These people waste your time, do not order from them unless you want to waste a couple of hours.

I ordered food today for the first and defenitly the last time ever. DO NOT go to this New York pizza, listen to the reviews!!! All 4 of us now have a big stomachache and feel sick. If you have the same problems, please don’t stay quiet, we want a real NYP in their place.

The employees are rude and very bad behavior . better not to eat

Ordered and waited an hour. I called: "We don't accept cash." It would have been nice if the restaurant had told us that.

Great pizza, staff were very helpful!

I ordered a pizza. It was only 100 meters away. After an hour, I walked there myself. The pizza was sitting there, cold. I don't know why they didn't think to deliver it. But the pizza wasn't dry.

They close 30 min before what’s announced

It’s slow, it’s scetchy. Don’t buy

It looks good, you could eat there if necessary, but I don't know if it's the manager or whoever the lead dancer is; he seems too stressful, hectic, unfriendly, and not very friendly at all.

Dry, oily crust and rubber cheese. Its what you can expect. It was ok. Wedges were 🔥 tho.

I ordered through the app, and my location and address were set correctly. Instead, the receipt showed Javastraat, and I live near the Harbor Club, literally less than a 5-minute bike ride away. I'm getting a call for the second time, saying I now have to pay an extra €1.50. How stingy can you be? Last time I pay with you.

Do not order delivery from this establishment!! Avoid them at all costs!!

Poor service. Ordered a pizza and it still hadn't arrived after an hour and a half, and they were being rude on the phone. If you want your order to still not arrive after an hour and a half, even though it's only five minutes away, you should definitely order from here.

Found multiple hairs in my food! After calling, I was told I should file a complaint with Thuisbezorgd. Don't order from them!

The first two times I ordered pizza, it was good, and the employee was very kind. The third time, I decided to read the reviews and was surprised, but I still went for the pizza and was disappointed. :( I waited for half an hour, and in the end, this pizza cost €16. It's 30cm 😱😂👍🏼

I ordered a pizza through ThuisBezorgd, but I've been waiting two hours for my pizzas. They're unreachable by phone. If you like pizza, don't order from here. If you don't like pizza and don't mind waiting, order from here. In short, whether you like pizza or not on January 15th, you won't get any.

Arrived -20 for closing time at the shop and didn’t want to take any order , response was: we are closed while I was there 20 min before closing time

Unhelpful, laughing in my face saying a pizza is going to take 2.5 hours, whilst all 3 staff members are stood around doing nothing. Dodged a bullet looking at the other reviews.

These men have no phone holders for delivery drivers, no clothes, they don't pay you, the pizza is bad, and they spit in their food in front of the customers.

I never received my order, I tried to call them so many times and they never picked up. I waited till 23 (closing time) but I never got the food that I ordered

Ordered through Uber eats. Put in the instructions that I would meet in the lobby. I put in the instructions that I would have a red shirt and would be in the lobby.They were early and delivered it to the front desk but the app still showed it "on the way". After about 20 min beyond the estimated time I called and they told me it was at reception. (The app still showed it as ,"on the way" even though it had been delivered 30 minutes previously) By this time the pizza was stone cold and barely edible. They claimed they called me but I had no missed calls and I was getting text messages from Uber eats. To make matters worse, I ordered Coke Zero and the gave me Coke Classic which I can't drink so that was 5 euros literally down the drain. I called to complain and they were rude and kept hanging up. The pizza looked like it might have been good if it had been hot. Unless you are really desperate, avoid this place.

The atmosphere is so bad; you're never greeted and glared at. Working without gloves, constantly being played on the phone, touching nose, mouth, and genitals. Constantly yelling "cancer." Cold pizza, few ingredients, leaning back, and no desire to work. I said something, and nothing was done about it. Is this normal in this store? I'll never come here again. - Food is terrible - Staff is beyond words. No manners - Atmosphere is ridiculous, and I'm glared at with annoyance.

One star is still too much for this location. What rude staff!!

Utterly rude staff. They yell at each other like cancer behind the counter. Customers aren't greeted. Long waits. There's only one stool by the table, but you can't eat at that table because it's covered in trash (posters, empty pizza boxes). Customers aren't allowed to use the restroom (only for employees—I really need to—and by the way, the employee restroom is broken). Great place. First and last time.

I’ve always been a fan of NYP but I am afraid this will change after today as I wasn’t allowed to use the bathroom in the restaurant… something like that can really ruin your day especially when you really need to use the bathroom XD

I came at 11:30 they said they closed , Although it’s mentioned on google they close at 12 Either a misleading or a careless workers

bad and rude customer service. the guy have no idea what he is doing, unporfessional

It took almost two hours for my pizza to arrive. When I called, they blamed the delivery driver and told me it wouldn't be much longer; it took another 40 minutes. I don't think it was the delivery driver's fault, although he was quite friendly. The pizza was okay.

Worst New York Pizza I have been too. Pizza over cooked, they even forgot about my pizza! When I asked where is my order all the excuse was they were busy. No excuse for not even cooking my pizza. Ok they apologised but still. 1 hour wait for a pizza is crazy that was overcooked when I got it. They sold me a Coca Cola but they didn’t have any, when I asked they made no real attempt to find one. Would recommend against this place. Better stores elsewhere

I advise everyone to go to another branch in Amsterdam; there are plenty. Two months ago, I had a threatening experience with an employee. The description of the incident is not accepted by Google because it is probably legally sensitive. Bottom line: part of my order wasn't delivered, even after several calls. When the phone went unanswered, I went to the branch and asked for a refund for the part I didn't receive. The employee refused, partly because it wasn't his fault that the order arrived late, "because he was very busy (it was only 5 euros)." When I left the store, this angry employee chased me outside, and then something unpleasant happened that was quite unacceptable. I also reported this to the head office, but two months and 40 emails later, nothing has happened. Incomprehensible. I agree with the other review that the quality varies greatly at this branch. Sometimes it's good, but with a bit of bad luck you order a cheese pizza and get fried dough with melted crème fraîche.

The kind of place that allows their yellow-plate scooter delivery clown to ride on Veemkade. Would you order from a place that endangers pedestrians?

Never again – New York Pizza Jollemanhof I advise everyone against ordering from New York Pizza Jollemanhof. I received pizzas with almost no cheese—literally just a dry crust with a little sauce. Thinking it was a mistake, I personally returned the pizzas. What was I told? "If you want more cheese, you have to order it." Seriously? No apology, no solution, nothing. I just left the pizzas in the store. It was that bad. Emailed customer service—they said they'd forward it to the franchisee. Weeks have passed now, and I still haven't heard anything. New York Pizza Jollemanhof? Forget it. Poor quality, poor service. Never again.

From the moment we walked in, the customer service was poor — we felt unwelcome and were met with rudeness. The staff left us midway through placing our order, which added to the frustration. There also appeared to be no dress code, as one of the servers was wearing sliders and jeans half way down his arse — not the most professional look. We were told there would be a one-hour wait for the food, which we accepted, and returned after an hour to collect it. Unfortunately, the pizza was cold, rubbery, and SO dry! and simply not enjoyable. A real letdown, especially considering how promising the place looks from the outside. We had high hopes, but sadly it didn’t deliver.

17/05/2025 at 11:27 i am there The service is really bad, the people are rude, you are not allowed to drink or To breath Or To go toilette You are not allowed to do anything I understand it is take-away, but even if you buy a drink there , you ca not drink it it has to be closed or empty, even if you open it and you are not drinking it, it is not allowed. ---- The environment is very toxic, the staff working there, were loud, it feels like fighting ------ In conclusion they are not friendly at all, and the are not supposed to be communicating with customers

We ordered pizza delivery, the courier didn't even try to call or go inside and leave it at the reception, terrible service

I've honestly never had cold pizza from them. Always fresh, piping hot and absolutely great. Good delivery people too.

picked up the pizzas and they were very tasty. The dough is very good and the vegan toppings were also convincing.

I made an order through the app and it showed that it was being prepared. After 50 minutes I called them to check why was it taking so long and for my surprise they had already closed. I keep wondering how can they accept an order if they are about to close. On the app it was still showing that it was being prepared, so if I hadn't called I would be waiting for another hour. Next day I contacted the app to get a refund and was surprised to see that the order was shown as delivered. How dishonest is that?

CRAP. we waited for the order which never arrived. We walked to get the order and were told the guy called and we didn't answer but I showed the guy proof that no call ever came. The order was inedible charred and incomplete because he had not even given the water that we had already paid for. Grumpy staff and incapable of fixing the unpleasant situation they created. Never again in life.

What a sweet boy. Hi just makes a pizza that is out of the range and also adds something tasty. Keep it up great 💪🏻

Best pizza good service delivered quickly

I had a nice experience with employee Mello at Pizza Newyork. Super friendly and made sure my order was ready on time. Service like that makes me want to come back :-) and pizza tasted great. Thank you

Worst New York pizza around. I sometimes order from here because this branch is the closest (10 min) but the food has often arrived cold and always has a long delivery time.

cold food, waited more than 90 minutes, wrong information on the phone, they were supposed to send a credit by app which of course did not happen, pizza 4 types of cheese without tomato sauce which ultimately makes it just a melted fake cheese sandwich, terrible service. What a mistake to order something here.

Pizza was fresh and great! Wished the family deal would have been as big as the individual slices.

I recently had the chance to try a delicious pizza and I must say I was very impressed. The crust was perfectly crispy on the outside and soft on the inside, just as it should be. The sauce was rich and full of flavor, with just enough spices to give a subtle kick without being overpowering. However, what really made this pizza special were the fresh ingredients: juicy tomatoes, creamy mozzarella and fresh basil, all in perfect harmony. It was clear that care had been taken with the quality of every element. I would definitely recommend this pizza to any pizza lover. I'll definitely be back for more!

Terrible customer service and dry and mediocre pizza. We accidentally ordered a pizza for pickup instead of delivery and called less than a minute later to cancel, only to be told it wasn’t possible—even though the order hadn’t been processed yet. When we arrived to pick it up, a heavy rainstorm started, and both we and a family with a small child were forced to leave the shop because they claimed they didn’t have a license for people to stay inside. It wasn’t even closing time—it was only 7pm. I can understand if they couldn’t cancel the order, but showing no empathy by kicking people out into a storm? They acted like robots, completely lacking basic human decency. I decided to try New York Pizza once to check it out, will never try again.

Horrible staff who have always looked angry and hostile. The pizza didn't taste that bad to be fair but after eating one of their signature pastries, I was very poorly all day the next day and haven't actually recovered fully after 10 days of being home. I personally will 'NEVER' buy food from this place again.

nyp has very good service, the employees do their work very well and quickly, there are also very good ones, such as 2nd pizza for free...

Delicious pizzas fast delivery 🍕🍕🍕

Delicious pizza! Nice meal. Customer friendly!

Very customer friendly and delicious hot pizzas!!

Pizzas always arrive nice and hot.

We ordered 2 small pepperoni pizza’s… must be the easiest thing ever right? Well guess not we got dough with some red paste I think it must represent some kind of tomato spread but there wasn’t even cheese or pepperoni on the pizza… what the hell is this.

The worlds driest pizza For 26€ you basically get 2 pieces of dough - sauce and ingredients were put on top so scarcely, it doesn’t even matter what you order, all you taste is dry dough anyways. Extremely disappointing and not worth the money. Will not order again. The pizza did arrive very fast though, to at least mention 1 positive aspect. Not even 30min.

Food never even came what a joke

Food was pretty guud but there was unfriendly and unprofessional personell, which was not hygenic.

The food and delivery were excellent

I ordered pizza and picked it up myself, the pizza baker was nice and pizza was good, but the cashier is very arrogant and unfriendly, I think he needs such a social skills course to be able to deal with customers

two small pizzas, tasty ('clean on'), and would certainly have been rated better if it were €18, but certainly not for €24! staff was great!

Pizzas never delivered. After a long wait, I called the restaurant, after which a very unfriendly person who had never heard of customer service indicated that the doorbell had been rung and not opened. Of course, the doorbell was never rung and why would a customer who is hungry and waiting for pizzas not open the door. They did not want to return the money or redeliver it. The person couldn't tell me what happened to the pizzas either. Judging by all the other reactions, this is unfortunately more the rule than the exception. Easy money to make...Will never order anything from there again!

Pizza never arrived. The app said it was delivered at 23:00. Exactly the moment they were not reachable anymore. I demand my money back ASAP. Do not order here, it’s a scam.

Delivers to wrong address manager insults customer!

Unfortunately the same experience as many others. We waited almost 3 hours in total and called 3 times in the meantime, with the standard answer always being 'your pizza can be here any moment'. Huge recommendation.

Worst pizzas I have ever had in my life. NEVER ordering from this place again! They need to shut this place down- it’s a disaster!

Waiting 2 hours for a cold pizza in a half open box

What great results! These guys and gals know their stuff. Wanted fast a pizza, they called to confirm it and there it was! Heerlie

Almost two months ago I ordered a pizza + chicken nuggets online from New York Pizza and paid via iDeal. The pizza arrived too late and was a completely different pizza than I ordered: smaller and of a different taste. The nuggets didn't come. I returned the pizza to the courier. Immediately called New York Pizza, but they were no longer available by phone. Since then I have had many emails with customer service, but they do not come up with a solution and will not refund my money. A registered letter with this complaint has so far remained unanswered. The customer is not respected. Mistakes are not corrected. Complaints are ignored. Other people's money will not be returned. You should be ashamed of yourselves.

What a miserable thing. We call you to say that a pizza is out of stock and which one we want differently. Ask for a pepperoni pizza and after 1 hour we receive an improvised pizza that we had not ordered. Call and apologies, apologies the pepperoni is coming. Now 2 hours later nothing has arrived and they are no longer answering the phone! Scandalous!!!!

Cold pizzas after 2 hours of waiting.

Ice melted and refrozen, making the entire bottom water ice, yuck! Moreover, we ordered non-dairy and received 2 different ice creams with a milk base. Sloppy!

NY Pizza Jollemanhof A'dam. Al meerdere malen hele (veel te) late bezorging en koude pizza's gekregen alsmede besteld product 'vergeten'. Na vele malen bellen div. (slechte) excuses waarom de levering zo lang duurt. Wat is dat toch met deze locatie van NY Pizza?! Ik wacht ook nog steeds op een antwoord van NY Pizza na mijn klacht. Bizar, slechte service.

Heerlijk bizza en goeie service 👌🏼

I didn’t have a high expectations tbh but when I was there the staff were nice they were very helpful and the pizza’s were amazing like really good. So definitely recommended!!

Snel bezorgd, heerlijk eten. Vaak goede kortingsacties! Makkelijk te bestellen en na maar een half uurtje heerlijk warm eten gekregen. Voor herhaling vatbaar! 😍❤️‍🔥👏

tasty pizza and delivered on time

Surprisingly- really tasteful pizza. I took vegetarian and it was so good. Service was also nice and price was reasonable.

Fantastic taste Highly recommended

Nur zum mitnehmen!!! Die Pizza ist sehr ölig/fettig Leider ist die Pizza nicht ganz durchgeschnitten worden dadurch nicht einfach auf der Straße zu essen. Ich würde sie nicht noch einmal kaufen. Schade

Leider auch bei schlimmsten Wetter nur "to Go". Pizza war Recht hart und trocken, die Tomatensauce ist sehr dominant. Müsste nicht nochmal sein.

The person behind the counter was rude to everyone: to me, other clients and her colleagues.

جميله جدا طلبت منها بيتزا مارجرتا وشاورما وخضار مره حلوه وسوفليه لذيذ لازانيا مره جميله 👍👍👍👍

Goede intenties om een heerlijke pizza te bereiden waren zeker aanwezig

Verkeerde pizza meegegeven en miste ons lava cakeje. Die opgehaald. Pizza was wel ontzettend heet en smaakte gelukkig erg lekker maar natuurlijk niet waar je voor betaald. Personeel was vriendelijk maar de zaak is niet erg hygiënisch. Alles is een beetje vies, oud en smoezelig

I needed a pizza place to get some dinner near my hotel, and New York Pizza delivered. When I went in they were helpful and friendly, the pizza was prepared and cooked quickly, and most importantly the pizza was delicious. I will definitely order from them again next time I'm in Amsterdam.

Zoals ze vandaag hebben bezorgd, zou voor mij altijd een reden zijn om opnieuw te bestellen. Pizza's lekker warm, alsof ze net van de oven uit gekomen zijn. Prima op tijd ondanks de drukte en pizza's exact naar mijn wens zonder fouten.