W Lounge in Burgwallen-Nieuwe Zijde

Exceptional service and atmosphere. Loved the vibe will definitely come by again!

Terrible service, not recommended

They didn't let me in because I'm not from the hotel

We were extremely disappointed. Okay, the view is beautiful and the cocktails are tasty. That is, if they can be made, because some of the specials were unavailable. The service also does not match the standard they claim. Not attentive enough, having to ask for the menu ourselves for a second drink, and bites that were only served after we asked where they were.

Came here for a golden hour drinks! Stunning view and great cocktails! Porn star martini was unbeatable 🙌 and strawberry iced matcha just so smooth and reach with berries without any extra sweetness. Staff is just amazing- starting from the lovely hostess who great us at the entrance and continuing with gentlemen at the bar

Very disappointing experience from the moment we arrived at the rooftop. The woman at the reception was extremely aggressive and dismissive. The way she explained things to us was very condescending, as if we were unable to understand basic information. Her attitude completely ruined the experience before it even started. We ended up leaving without even sitting down. A shame for a place with such potential.

One of those gems in the city that you cannot miss! Views of the Dam palace and skyline of Amsterdam. Intimate ambiance with an amazing cocktail 🍸 card. Bites are a bit overpriced in my opinion and there’s not much variety. Cocktails on the other hand are wonderful and refreshing. Make reservations to be secured of a spot.

Nice rooftop with cozy atmosphere

Adam was a superb waiter with an amazing service

A lot of space, much less choice of food

Good ambient, small but fine. The only thing that I think wasn‘t ideal was that the chairs are a little uncomfortable and far appart

Staff ignoring us. We are waiting for food too long

Nice music and atmosphere , very cozy place. Service was great we always got refills for the nuts and chips that come with drink. Drinks were tasty , just the espresso martini was on the smaller side.

It has a pleasant atmosphere, I recommend it.

I recently visited this place for wine in the evening with my friends, and we absolutely loved the atmosphere! I went back again one afternoon for a matcha, and it was just as lovely. Highly recommend!

A must-see! I go there every time I visit this beautiful city, thank you for the warm welcome and the atmosphere.

I loved the chai latte and service. The mocktail was just average. Cannot wait to be back! 😁

I've tried several cocktails so far, but I really don't like them (far too sweet). The rosy Aperol is still acceptable. It's a real shame for such a beautiful spot!

This is a beautiful lounge, but that’s the only good part. We were seated by the hostess and never had anyone come by to take our drink order. After fifteen minutes, we flagged a server down. When our drinks finally came, they were terrible. Avoid this place.

We flew into Amsterdam for just 36 hours to attend a funeral. It was Valentine’s Day, a day that usually carries celebration, but for us it held something much heavier. After the service, we had a 2.5 hour journey before finally arriving at W Amsterdam well into the evening. We were emotionally drained and simply hoping for a quiet place to land. That is when we met Luca, the hostess at the 6th floor lounge. She welcomed us with such genuine warmth and attentiveness. When she asked about our stay and realized why we were in town, she responded with real compassion and kindly sent us a complimentary “liquid strength.” It was a small gesture that meant more than she could have known. Later that evening, we tried to find somewhere for dinner. Being Valentine’s Day, everything was fully booked. We were just about to give up and order room service when Luca stepped in once again. She managed to secure us seats at the bar at MR PORTER Amsterdam, which is impressive on any day, let alone one of the busiest nights of the year. It was such a thoughtful act and a lovely ending to a very heavy day. Luca’s empathy, initiative, and hospitality truly stood out, and we are deeply grateful.

The cocktails are delicious, the staff is friendly, the view is beautiful, and there's a lovely outdoor pool – all in all, there's nothing to complain about. Just enjoy.

The W Lounge was designed as an iconic space for W Amsterdam. Located on the top floor of the hotel, it is a hybrid space that combines the functions of a bar, lounge, and nightspot. The bold interior, music, and lighting come together to create an urban energy. The combination of the exquisite cocktails and the view offers a special experience overlooking central Amsterdam. Open to both hotel guests and visitors, it has a presence as a "social hub" that is characteristic of the W brand. The rooftop was pleasant under the Amsterdam sky.

Amsterdam was freezing, as was the W Lounge unfortunately.

The reservation was simply cancelled shortly before New Year's Eve. We didn't receive an email regarding the cancellation, but it was supposedly sent.

We were so lucky to have this bar right above us while staying at the W. We came back more than once just because the host Anna was so great. Our server Cynthia also added so much to our night! We plan on visiting Amsterdam annually, and will EXCLUSIVELY stay at the W because of the incredible service of these two employees.

Anna was the best! She made night so special, and I could not think of a better place to spend our honey moon. Next time we come to Amsterdam, we will be staying at the W because of Anna!

The best person in the place is Konstantinos💕😍

Great rooftop lounge in a good location

A beautiful location for dining or lounging with friends or business associates. Professional staff with a sophisticated and open mind. Good food and drinks. Dietary requirements and adjustments are considered, and the staff offers suggestions and attractive alternatives. Highly recommended for sitting with business associates and enjoying the view and atmosphere.

I had a great time at this lounge the atmosphere strikes a perfect balance between cool and slightly luxurious without feeling over the top. The music was on point all night and really set the vibe. A special shout-out to Ximena, who was incredibly kind and welcoming from the moment we walked in. Her hospitality made the whole experience even better. Definitely a place I’d come back to.

Cheers Ximena for your hospitality!!! Life is beautiful!

A lot of free tables, but ask for reservation.

Very cool and classy place! The rooftop bar has a beautiful view, a relaxed atmosphere, and very comfortable seating. Great music as well. The service was truly first-class. Every staff member was friendly and welcoming. A big shout-out to Ximena, who greeted me so warmly. She speaks several languages effortlessly (German, English, Spanish, and maybe more) and was incredibly charming and kind. Thanks also to Cesar for the excellent drink service and his great attitude. The entire team is very attentive, friendly, and genuinely caring. I’ve visited multiple times and have always been treated wonderfully — especially by Ximena. Be aware that during private events or weekend evenings they might be fully booked or give priority to hotel guests, which is completely understandable. I also failed a few times to access the sauna or sit down to work in the restaurant or bar because of that. Still, the drinks are great, the music is chill, the atmosphere is lovely, and everything feels easy and enjoyable. I didn’t try the food yet… but I’ll be back! 🙂

I love Cynthia she is the best caretaker. You will want for nothing

Nice view, very cozy with the fireplace. Attentive service and nice cocktails. Food was also good, but it’s not very convenient to eat on those small tables. The dishes they offer are more like share dining style, which would be much comfortable to eat on a proper table.

Average service long waiting time no attention we feel ignored if u Walk in u can't get a table wat u want......

We only had drinks here, so can't comment on food. However, the space was vast with plenty of areas for couples and small groups to gather. The music wasn't too loud so we were able to hold a normal conversation. The views from the patio are great. It was windy and raining during our time there but we popped out for pictures.

I went here for an aperitivo with some friends. It's a nice place, the waiters were friendly enough, but what really bothered me was the girl at the entrance. She was rude to us, not smiling at all, and was almost servile; it almost seemed like she was annoyed that we were there. To make matters worse, when we left, there were other customers in front of us, and she smiled at them and said goodbye. As soon as we walked past, she looked at us suspiciously, not even saying a word. I was very disappointed with this behavior, and it made me absolutely not want to return.

lovely rooftop bar for sunset, although they served us moldy olives, and staff did not even apologize

We arrived at this restaurant's terrace around 6:00 PM. At the entrance, there's a sign welcoming customers, telling them to wait before being seated. The person in charge of reception seats the customers who arrived before us, telling us she'd be right back to us. Meanwhile, at least 15 people arrive, rudely not waiting their turn but approaching the tables. The person in charge of reception, instead of pointing out that we were there first, seats them without a problem. We, being poor people, continue to wait, so when everyone who passed us in line is finished, the person in charge tells us there are no more tables outside! Terrible and unspeakable treatment. Naturally, we left, also because eating inside would have made no sense.

It's a palace It's the governess's court. You can't enter

Eventhough the setting is really great but the service was awful. Be careful and look at the bill before paying, we were wrongfully charged one extra beer, when I explained the situation to one of the waiters, he said "I asked the bar and they said you had one extra beer so I don't know who is right and who is wrong". After a lot of back and forth they gave me a coupon for 2 drinks that expires in 3 days lol.

The food is like the interior, looks are fine but misses depth and comfort.

Excellent customer service! I was in urgent need of a charger and Daniel went out of his way to help me. He was very kind, professional, and made my experience so much easier. Truly appreciate his support!

Rooftop bar in the heart of Amsterdam. Great drinks and music

Been in the roof top bar: good Spot (in this evening a little bit windy). Good View as Close to nieuwe kerk. Cocktails are mit cheap.

David, the manager, has an incredible atmosphere and service. 100% recommended. If you come, ask for David, who will explain everything you need to know about cocktails and Amsterdam. And the waitress, Urte, provides fantastic service!

As other reveiws have said the service is appauling, and you really dont feel welcome. We where sent elsewhere saying we came to the wrong place just to be sent back. I would not recommend this to anyone at all unfortunatley. The price doesn't match the service you are given what so ever.

Delicious food with a nice view but personnel could be more friendly

I’ve tried do call many times and nobody has picked the phone up. Really unprofessional

I have never had such displeasure speaking to the front desk and attendants of the pool. I had made a reservation, showed it to them and they first said it was for the lounge, and that it was not a viable reservation. Upon showing them that I had booked the correct way, which they agreed with, they then said I had not paid in advance, switching their story from what they first said. They stated that we had not paid in advance to reserve seats at the pool (of which it never said anywhere on the website that we had to) and therefore we did not have a booking, despite the fact I could modify and cancel the booking through my email. My friends and I have flown halfway across the world and have never been so disappointed in a company’s service. We are beyond let down

Google does not allow me to give 0 stars because otherwise I would have done so. We reserved for the pool and, despite receiving the confirmation email, they told us they were overbooked and that our reservation was not valid.

During my visit to the W Lounge, I was given an incredibly warm welcome by the host. He was not only hospitable, but also genuinely friendly and attentive. Ghaim made me feel welcome right away. He took his time, paid attention to detail, and his warm, positive energy really stood out. You don’t get that kind of service very often. Thanks to Ghaim, my visit to the W Lounge felt like a luxury experience with a personal touch. His dedication and customer-focused attitude deserve all the appreciation. Thank you, I will definitely be back soon!

The atmosphere is really nice and so is the service. The prices are also great. But it’s hard to understand why we had to sit on a stool. If you’re seated by the window, one person always ends up on a stool and it’s nearly impossible to sit comfortably for more than half an hour

The lounge is located on the 6th floor of the W Hotel and can be reached by elevator. The south-facing terrace in front of the desk is very narrow and doesn't offer a particularly good view. The bar in the interior, accessible to hotel guests, is very stylish. There's even a small pool. However, the doorman isn't so easy to let you in. We waited a long time for our expensive drinks and had to ask for the bill three times. All in all, overrated...

Everything was nice! Just the pool area had a lot of pigeon stuff that needs to be cleaned

If you aren’t a guest you will be seated inside in a corner, just to be ignored for 20 minutes waiting for mediocre drinks that are $20 each. Don’t waste your time and go to any other cocktail bar in the city. View isn’t worth the terrible service.

Friendly service, really good prices. Great place to sit with a drink, I recommend it!

Amazing view. Amazing atmosphere. Drinks are very expensive, but it's something special. They also offer free water and nuts.

I'm a born Amsterdammer and really love this place. Fancy, super goos vibes, like my third home(not that I'm every day here but sometimes I really randomly pass by and view the sunset, make a lovely video, having camomile tea, great shots, super chill dj, staff is very friendly that I don't want to go home anymore ☺️ Guys you are all stunning in this vibrant Amsterdam and definitely first of all a super good health and a clever heart like always. Thanks for you all by name, love you and hug you all🤗❤️ Thanks to Constantin, Doris, Nicolas (Junior Maradona first) Nicolas from Colombia, Nicolas manager, Sylvia you are the one;) Chaim and Matte, Joana... wow I have mind from an elephant if the elephant doesn't mind it to 😂 Thanks W Hotel and Lounge See you soon again ;)

Cocktails for such a bar could have been way better. The best thing is the view during summertime. Rest is quite mediocre for such a great location.

The place is very beautiful and nice

Very nice rooftop bar with DJ. Cocktails are €18, beer €7, alcoholic cocktail €12. Warm and sunny service.

A great place to be and enjoy the rooftop. Alfredo is the best

The W Hotel's sixth floor offers convenient access to W Lounge. The ambiance is enhanced by techno music. Food and service quality is satisfactory.

Had the best date thanks to David. Very attentive and helpful in any way possible. Will come again for sure.

Had an awesome time at the W Lounge. The cocktails were creative and delicious—clearly made with top-notch ingredients. Shout out to our friendly waitress Sonya and the amazing hostess Doris for making the night extra special.

Well the place is really beautiful but the service is very poor. The waitress that took our order was horrible rude. Very disappointed. They should learn how to treat their guests better.

Went here on a Tuesday night for a colleague's farewell event and was greeted by the loveliest staff. They were very accommodating and we were seated in a very comfortable corner with access to the terrace.

The bar team was great a special thanks to David that make the evening special with he's great service and personality!!!

Impressive Roof Top with a lot of atmosphere

Lovely rooftop bar, went for some drinks, cozy atmosphere, and the service is really friendly and attentive. They even got me a beautiful dessert for my birthday 🎈🎂🥳

Excellent ambience and service on a beautiful rooftop in the heart of Amsterdam!

The staff is super friendly and a great place to be and enjoy the rooftop baking in the sun

Great view, warm welcome bonus for the instagramable toilets

Good space and a good view! Very very slow service. Visited several times during our stay at different times of the day. Took 20minutes to order a sparkling water and 15 minutes to order a coffee! Don’t be in a rush!

The W Amsterdam is a standout hotel that excels in both luxury and location. Nestled in the heart of the city, it offers easy access to a multitude of amenities, making it a perfect choice for travelers looking to explore. Most attractions are within walking distance, allowing guests to soak in the vibrant atmosphere of Amsterdam without the need for transportation. The accommodations at the W Amsterdam are truly exceptional, highlighted by the comfortable and spacious beds that guarantee a restful night's sleep. Many guests rave about the quality of the bedding and the overall ambiance of the rooms, which blend modern design with local influences. One of the hotel's crowning features is its rooftop bar, which provides breathtaking views of the city. It's a brilliant spot to unwind after a day of sightseeing, offering a diverse menu of cocktails and small bites. The atmosphere is lively yet relaxed, making it an ideal place to socialize or simply enjoy the scenery. Overall, the W Amsterdam comes highly recommended for anyone seeking a memorable stay in the city. With its prime location, luxurious amenities, and outstanding service, it’s a hotel that truly enhances the Amsterdam experience.

If you’re looking for a great bar with a fantastic atmosphere, this place is a must-visit. The drinks are top, the music is always on point, and the overall vibe is just right for a fun night out. A special shoutout to Loranzo, who truly made our experience unforgettable—his cocktail-making skills are impressive, and his friendly, welcoming attitude added a personal touch to the night. Whether you’re a regular or a first-timer, Loranzo ensures you feel right at home. Special thanks to the team, always friendly and helpful. Can’t wait to come back!

Great rooftop bar with nice service

Super rooftop €18 per cocktail is reasonable for this standing I recommend, plus all the waiters are super friendly!! Little special mention for electronic house music inside, great playlist!!

Acces denied this evening at 6pm cause my small dog is not a service dog, was not my first time here in the lounge, also stayed here before in the hotel with my dog and never got denied any service before hotel or lounge. Just wanted to have a drink now but the Spanish girl said from now on only serviced animals that it was written in the new rules outside. Not written anywhere, see photo. Thanks W never will be here again. Hire better staff!

For all gold and bling - you end up sitting at some knee high table on a windowsill, or mediocre sofa. Service perhaps is fine but menu qr code doesn’t allow you to order so you spend part of evening chasing the staff and communicating your order… Prices are fine, music is ok, and atmosphere is acceptable. Hard to understand what exactly vibe was the place going for- up market glam-6th floor-reservations only, or some low key-sit with your coat on a back of the chair/lie on sofa near fireplace kind…

If it's not too crowded, it's very relaxed.

Had to wait outside for half an hour because it was supposed to be busy. Once inside it was very quiet so very strange. We waited a long time for service to come so we finally left. Still 3 stars because you can sit here in the afternoon.

Beautiful view, wonderful atmosphere Espresso ☕️👌🏼👌🏼👌🏼 I advise everyone to visit it before sunset 🌆

Probably one of the most overrated place you can imagine... It all starts with the lady at the desk that seems annoyed to be there and to make you favor to look for a table in a lounge clearly mostly empty - you get the tone... The cocktail menu is very champagne oriented, but the result is not very sparkling and bubbly on the tongue : veuve cliquot could be better used... The finger food choice is limited to say the least...the execution is pretty poor and the service indigent : 15 minutes waiting time for fries with a so called basil aioli that came almost cold with a little greenish mayo is what we got there... In short you can be pretentious, but you need to back it up...here there is nothing to justify the hype of the place...

Null ! Null ! Null ! 1 hour to have a foccacia, resulting in a ridiculous piece of bread. Cocktails at €18 It plays the creativity card but in the end, it’s disgusting.

If you want have cold toilet , waiting your simple order 20 min after 2 times reminding , have spicy small salad when you ask NOT spice and pay for that arm and leg , let’s have lunch here. Great place but service is terrible.

Top floor of hotel with views of Amsterdam.

The view and equipment of the bar are appropriate for a sky lounge. However, service can be improved very much! Waited over 15 minutes just to order despite multiple instructions.

The place is elegant and has a view of the outdoor seating in all directions, but unfortunately I was not able to sit because it requires reservations

Bloody Mary cocktail top!! A special thank you to the Italian girl from Sardinia for her genuine kindness :)

I had the whiskey raspberry drink (that I forgot the name of), which was decent but rather strong. The music was too loud for a place that's decorated towards chill conversation and not a club. The view was basically a big street and a church, and a bit dark at night.

Very nice cocktail bar in the heart of Amsterdam within an amazing hotel. Definitely recommend it

Nice and cozy lounge bar. What I found strange is that if a bottle of champagne is ordered for more than 500 euros, you have to top it up yourself when your glass is empty. In my opinion, management should keep an eye on this and take care of the top-up.

Had 2 espresso martini each. Had them not make it sweet and was perfect. Great views and the bathroom is like a club!

Nice place good drinks - snacks too expensive

Not as lively bar as in other W hotels, like in Taipei.

The non-alcoholic drinks are very good, and the sunset is amazing!!

Very nice terrace, good service.