Forgot the bread roll with the croquette, ordered two vegetarian shredded beef croquettes, there wasn't a shred to be found in these croquettes and they probably weren't even vegetarian?? Careless.
The pizza was tasty overall, but unfortunately a little overcooked. Some of the pepperoni and other meat toppings were quite burnt and dry, which made the whole pizza a bit drier than it should have been. Otherwise, the flavor was really good.
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Unfortunately, a very disappointing experience. I had just been sitting in the lounge area and realized about five minutes after leaving that I had left my sunglasses there. I contacted them immediately, assuming they could still be found.
On the phone, I was initially told that the sunglasses had not been found. However, I did not feel that they had actually been looked at properly. I was then transferred to the restaurant section. I subsequently waited on hold there for about ten minutes, after which the connection was cut off without any explanation.
I find it particularly unfortunate that at such a moment, little effort seems to be made to think things through or to check. A forgotten item can happen, of course, but I found the way this was handled to be very customer-unfriendly and disappointing.
Super cool staff. I go there almost every week during the school year. Very customer-friendly. I'm shocked by the negative reviews.
It's a shame they're leaving!