The food is nice, good portions and fair prices. Its a small place so there are no toilets which is a shame. Service is quick although they could be a bit more kind with the customers.
Recently ordered a birthday cake. The cake was exactly as I wanted, beautifully finished, and it tasted delicious too!
Thanks for the fast and good service!
A really good snack bar. The food tastes fresh and the meat is prepared perfectly. The fries are crispy and the portions are just right. The staff is also friendly. I will definitely come back here!
With my stupid head, after calling once for a spare ribs order, I called again and was spoken to negatively again and even hung up because I asked about the price.
Very poor service; the food, apart from the pizzas, is certainly worthy, unless they cut you off on the phone due to logical questions regarding, for example, quality or price, as was the case with me.
We ordered two pizzas here via Thuisbezorgd: a Buffalo Chicken and a Brooklyn Style with extra shawarma and gorgonzola. The normal value of the pizzas alone was well over €40, so you are entitled to expect something in return.
Unfortunately, both pizzas were very sparsely topped and the dough was quite tough. To be honest, we are not at all used to this from New York Pizza; we haven't had these kinds of experiences at other branches.
A bad order can happen once in a while, of course, but it was the handling of it afterwards that surprised us. We filed a complaint, and subsequently, we were told by central customer service that, according to their information, the Veldhoven branch had already been in contact with us. That simply did not happen: no email, no phone call, and no voicemail. We even checked our inbox, spam, and other folders again.
After that, the complaint was submitted to Veldhoven several times again, but even then, there was no response. As a result, you get the feeling that a serious complaint simply isn't a priority here. Perhaps the fact that it is a franchise location plays a role; I don't know. But as far as I'm concerned, the person in charge here should really ask themselves what kind of impression this leaves. If you stand behind your product and your business, you take a complaint seriously and don't make a customer chase a response multiple times.
Precisely because we are not used to this from New York Pizza as a chain, this location stands out particularly negatively to us. In any case, we will not be ordering from here again.