Placed an order and had it delivered through Thuisbezorgd.
Unfortunately, one of the dishes we ordered wasn't delivered.
We then called (it took some time to find the correct number, as it was in the Thuisbezorgd confirmation email) and told them we were missing something.
Without hesitation, they promised to deliver it and give us a double portion for the inconvenience.
Resolved very well and quickly.
Grand Café is in their name, but it's not. It's simply decorated as a traditional Dutch cafe-restaurant, matching their music selection. The food is also basic and nothing special. The owners are friendly.
I am very disappointed with the service. I have been waiting for more than 2 hours for a pizza delivery, even though the restaurant is only 1 km from my home. This waiting time is completely unacceptable. Unfortunately, this was not a good experience.
They close at 16.30 while the department store it is located in closes at 7. I see customers being turned away the whole time. Unfriendly staff and poor service. They changed their coffee from quality Illy beans to meh Nespresso cups. If I wanted to drink that I could've just stayed home. Good pastries though. I think I'll skip this place for a while in favour of all the other options nearby.
You won't believe this, they don't get the difference between a hamburger and a Mc Croquette, the staff is way too young and 9 out of 10 times everything is cold. I hate it when your order is wrong or served cold. Just cook those burgers a bit longer, it's not that difficult..
Expensive for what you get, and not exactly delicious. Kids loitering inside and outside all day long. The store is open whenever they want, and the opening hours are completely wrong. Just close the doors and go home...