The waitresses are very friendly; Berlinda was especially nice, engaging in conversation and very cheerful. The service and atmosphere are excellent, with a neighborhood bar vibe where everyone knows each other, and they're very welcoming to newcomers. They play good music (Beyoncé is a standout) and, above all, it's quite affordable for this country.
Food smelled spoiled and since i live at a distance i didnt go back to return it. It was also served cold like it came straight out of the fridge. The spring roll was the worst thing I've ever had in my life.... I'm never going back here again. How does this place still exist???
Update after 3 hours: i got food poisoning
In addition to the bakery, Heidi's also offers a parcel service for Mondial and Vinted Go.
I sometimes see bad reviews regarding the opening hours for picking up or dropping off packages. They handle the parcel service as an add-on; the bakery is their business. I am perfectly satisfied with the service and customer friendliness.
13:30, the oven won't turn on anymore. The employee is vacuuming and explains that the oven isn't turning on due to the heat. Because otherwise she would faint. Which I do try to understand. But does that mean the fries and battered fish aren't being fried either? Other establishments are still selling as usual. A bit strange.
We had a snack at Kosteluk, but unfortunately, our experience was somewhat disappointing.
In our opinion, it was not very clean. There were quite a few crumbs, and there was also a lot of sand inside the building, particularly in the children's play area. As a result, it unfortunately did not feel very fresh.
Additionally, there was little staff visible. It seemed that they were mainly present in the back, which meant the service did not always come across as engaged or quick.
All in all, we found it a shame, because with a bit more attention to cleanliness and staff presence, the experience could certainly have been more pleasant.
Actually, it's not even worth a star; the order didn't arrive. I reported that the order hadn't arrived, but they keep insisting that their delivery driver delivered it. If you want something to eat, I would definitely choose something else.
Don't be fooled by the beautiful Google photos! It almost looked like you could enjoy a refined dining experience there: beautiful plating, small portions, and lovely details. In reality, unfortunately, we found it to be a lot less refined.
The fish tempura was mostly… fried fish. With almost all dishes, we were served the same huge chunks of fennel, some of which were still raw and barely cut with a knife and fork. The drinks menu was also disappointing: given the price level, we had expected a nicer wine selection and perhaps even champagne.
In short: beautiful photos, steep prices, but unfortunately, the experience fell considerably short.