Unfortunately, this was the one meal in Amsterdam that really disappointed us, particularly because the service and food everywhere else we visited had been exceptional.
We waited quite a while to be served and ordered our mains with the wine pairing. Both wines arrived well before the food, including a white wine that was already warm, so they were taken away to be brought back with our meals.
The problem was that we didn't have consistent servers. The person who took the wine away didn't appear to know when our food had arrived, while the person who brought the food clearly didn't know we'd ordered a wine pairing. As a result, neither wine came back. We eventually had to ask for them when we were already halfway through eating. Warm white wine and cold food is pretty much the opposite of how a wine pairing should work.
The food itself had some good elements. My husband's sauce was delicious, but his pasta was cold and the mushrooms lacked flavour. However tasty a pasta dish might be, serving it cold is always going to spoil it. My burger was perfectly nice, although nothing particularly special, but the chips were cold to the point that I didn't eat them. If you're serving burger and chips and half the plate is left uneaten, someone should really notice.
That was probably the biggest issue. The restaurant wasn't particularly busy and there seemed to be plenty of staff, but there was very little attention to what was happening at individual tables. Staff seemed to spend quite a lot of time talking amongst themselves and, when our plates were eventually cleared with a significant amount of food left, nobody asked whether there had been a problem.
We raised it ourselves at the end and even had to suggest whether they might offer us a cocktail at the bar. They eventually did, which we appreciated, but we'd much rather someone had checked on us during the meal and had the opportunity to put things right then.
The menu is quite limited too, so this isn't a case of a kitchen trying to execute a huge number of dishes.
Perhaps we were unlucky, but compared with the exceptional service and quality we experienced everywhere else in Amsterdam, this really stood out for the wrong reasons. It could be so much better, but based on our experience I would avoid it.
Super sweet man who knows how things work, very delicious food and a great price for the heart of Amsterdam. Definitely come here, it's also great for after a night out, really super tasty.
Absolutely no respect for customers. You stand there at the counter, and the woman in the kitchen acts like you don't exist, while the other worker is just eating in the kitchen where my food is being made. That's unacceptable, especially not in front of customers. She also throws a lot of pepper in your arepa even though you didn't ask for it, so the arepa went straight in the trash. 😒 You pay €22 for two half-cooked, poorly made arepas and two small quesillos. First time there, never again. A real waste of money, man.
The food is just like their service....
TOTALLY BAD!
This place is one big scam!! WOW!!! I NEVER GOT SO BAD FOOD!!! Waited 2 hours for our food! You order chicken but you get burnt beef!!! (4 mini pieces of burnt beef) DO NOT ORDER HERE!!! Most likely the positive reviewers will get money because this is completely wrong!! The number on home delivery is from a pizzeria that will then call the wok!! What a RUBBLE!
Best croissants I’ve ever had. We went twice while we were here. There’s a Vietnamese barista there who’s super cute. On the off chance she’s reading this my Instagram is mylesharrison.jpeg if you want to talk more
I called and then called back, but no one answered. I received spam. I have no idea what this is about because I have no debts or overdue payments. So go f yourself and stop harassing people! -12
Very disappointing and unwelcoming experience
We came here after the F1 race simply looking for a nice place to sit down and have a few drinks.
When we entered, we waited for a waiter to show us where we could sit. Before even asking whether we wanted food or drinks, the waiteress simply told us that the kitchen was closed and immediately turned her back on us.
We actually had no intention of eating — we had come specifically for drinks.
We then had to ask him ourselves, “Is the drinks service closed as well?” Only after that did she reluctantly show us to a table.
The strange thing was that the place was absolutely packed with customers.
We had just returned from the race and were wearing F1 team sportswear rather than smart evening clothes. I cannot know whether that influenced the way we were treated, but the interaction certainly made us feel unwelcome and judged from the moment we walked in.
We sat down, but after thinking about the way we had been treated, we simply didn’t feel comfortable staying. So we got back up and left.
A simple “The kitchen is closed, but you’re very welcome to stay for drinks” would have made this an entirely different experience.
Unfortunately, hospitality is not only about the food and drinks — it is also about how you make people feel when they walk through the door. We certainly did not feel welcome here.
Damn....often spoiled junk via Thuisbezorgd, but these people are really incredibly good! I was able to eat the pasta for 3 days...you don't see that anywhere...please...keep the quality as it is now...that it has to take 6 hours before we can eat, I choose that, no problem at all!