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They don't even deliver in Heerlen

Fantastic, cozy fire inside; it instantly warms me up. And great staff and good prices.

Macaroni Ham Cheese was delicious

Delicious food for a good price, and you barely have to wait! The restaurant itself is really nice too and they have a lot of options.

As always, we had a delicious meal there

Always loved the place, especially bread is great but unfortunately something happened with the service ( they counted an extra product that I didn't order and when I pointed out and asked money back, turned out it was not possible to get money back (how strange) and I had to choose something else to buy that I didn't even need and no one even said sorry ! Not nice really!

The pizza (bacon & chicken) was completely doused in BBQ sauce, which completely threw off the flavor balance. The employee who took our order seemed completely disinterested in their work and was wearing earbuds while ordering—not very professional. It was also noticeable that the delivery drivers were walking around in their own clothes (one of them wearing a Gucci hat), and they seemed to be lounging around instead of doing anything. The hygiene also left much to be desired: cleaning supplies were left next to the dough, and there was even a scouring pad in the oven. The atmosphere in the restaurant was very dull, and the staff's pace was noticeably slow. In short: not what you expect from a chain like New York Pizza. I won't be returning anytime soon.

Disappointed with the poor quality fries, limp and half-cooked. The chicken pieces, on the other hand, were well-seasoned. The price was far too high for the quality.

It was delicious and it was warm and it arrived quickly

Top chip shop, good selection. Great to take away, you have to like the atmosphere.

I'm so disappointed with this company. They're criminals of the lowest order, this is how a large corporation leaves its customers in the lurch. On November 24th, I ordered a pizza through the New York Pizza website and paid immediately with iDEAL. I live in Krimpen aan den IJssel, so you can assume the website automatically selects the correct branch. However, the order was placed with the Rotterdam De Grote Beer branch. About twenty minutes later, I received a call from this branch, stating that my address was outside their delivery area and that they therefore had to cancel the order. I was also told I had to place the order again with the Krimpen aan den IJssel branch. During this call, I asked how I could get a refund, but the branch couldn't help me. Therefore, I submitted a question/complaint through the website on November 27th, but to date, I haven't received a response. Since the order was canceled by New York Pizza itself, I find it strange that I now have to chase my own money. After three emails with customer service, the contact was suddenly terminated. An employee, Jorn, indicated that my complaint would be forwarded to the franchisee, who would then contact me. It's now December 19th, and I still haven't heard anything. Because New York Pizza canceled the order itself, I have no proof that it wasn't delivered. The lack of a cancellation confirmation therefore places the customer in a powerless position. And because it's "only" €34, legal authorities don't consider it worthwhile to take further action. As an ordinary citizen who doesn't have much money and has to save to treat the kids to pizza once a month, this feels incredibly powerless. I find it unacceptable that a company of this size treats its customers this way. I hope New York Pizza has a Merry Christmas with this amount, but for me this is enough reason to avoid this rogue company in the future.

Yesterday, I ordered two menus here with Twister fries and jalapeno pops. Everything was cold. I paid €50, but the order was €43. The delivery driver was supposed to return with my change, but he never showed up. Finally, my husband called and texted the delivery driver, but we didn't get a response. In fact, he's been blocked on WhatsApp. I'll never order from here again.

Lousy place. Order food for all our employees, 1. Way too late. 2. Cold, and we're literally missing half of them. Then I think they should just close the place. And when you call to report the above points, you get, "Oh, how annoying, yeah, I don't know either, we'll update you later." That's useless!!!!

We went for dinner on Saturday evening after making a reservation, at least that was the plan. We had to wait an hour and a half for a basket of bread, which I had to get myself. After almost two hours, still no starter, we left, and then we were told the chef was in a wheelchair with a broken hip, which is obviously bad. But if you make a reservation, I expect to be told you can't eat, but you can have a drink and perhaps a snack platter. We know from past experience that the food is good, but if you don't have staff and extra hands in the kitchen, you close your business. That's how you drive away guests, and they won't come back. Money can't be more important than a good reputation. Building a good reputation takes years; destroying it is only a few bad reviews.

Ordered food, two hours later, still no food. Only after calling three times did they answer and say it was on its way. Now, 20 minutes later, still no food. My apologies, it's busy! I ordered at 5 p.m.