Dear Pokehouse owner,
Your employee Shane deserves a raise! Really great service from him and good food as always! Make him employee of the month or something!
I made a reservation for five people. I tried to find a menu online due to a gluten allergy, but I couldn't. I tried to contact Club Bestevaer by phone four times, but I kept getting a recording. The general reception desk, although very friendly, couldn't help me either. A week and a half before the reservation, I sent two emails to Roompot asking if there was an allergen list and, if so, what the options were. I never received a reply. Upon arrival, I stopped by the beach club to ask what options were available, but all but one were simply nonexistent. Unfortunately, I had to cancel the reservation and still had a delicious meal a little further down the road at Restaurant de Brouwerij.
Everything was fine in itself, the staff just needed to be more alert. After the coffee, they came to ask if we wanted another drink, which was fine. But after that, we stood around empty for a while. Eventually, we just walked over to the bar ourselves and placed an order. It wasn't really busy, so that wasn't the problem. It seemed a bit like the staff didn't have much experience yet.
I found the service very friendly, the tapas delicious and not greasy.
The first red and white house wines were okay for a house wine. Afterward, I had another glass of red, and it didn't seem the same. Really subpar. A bottle for €3.95, or one that had been open too long. I left it.
The atmosphere was nice, but the music was too loud, even after we asked to turn it down. Later that evening, we were left in the cold.
I would happily return for the food and the friendly people. On the other hand, I hope they do something soon, because that's putting me off meeting up again.
Although a children's menu is listed, children are absolutely not welcome here.
When we entered and asked for a table, we were offered one. When our children (4 and 2 years old) then took out their toys, a car and a horse, we were asked not to use them on the table. We understood that. However, when the children then went down to the floor and continued playing there (quietly, mind you), we were told that wasn't allowed either.
We canceled the order we had just placed and left the restaurant. As we left, we naturally said that we were very disappointed.
The owner said that children make noise. Ours weren't any louder than we adults were, except for our baby, who cried when we entered the restaurant but had already quieted down by the time we had taken off our jackets. I asked how the owner had been raised. He said, "Not in a restaurant." I replied that I felt very sorry for him, and then he subjected me to a barrage of insults.
Very disappointing! And especially below the belt!
We had ordered something to drink and wanted to take a quick look at what we were going to eat. After waiting for about 45 minutes and indicating several times that we wanted to order something, we went to pay and left without eating, because they just wouldn't come to take our order.
They clearly have a planning / communication problem with the kitchen. Watered no less than 1h (and two reminders) from order to the food was on the table - and just a handful of other tables.
Food was good, when it finally arrived
It took 95 mins to get a simple burger menu which is insane and I needed to heat it as it was already very cold.
Burger-pretty average, not the worst I have eaten but not a good burger as well as I would like to order again
Fries-not crispy
Overall, dont recommend to order from this place at all