Ordered here for the first time. Very fast service and a very friendly gentleman on the phone! The food was delicious! Definitely not the last time for me.
Poor service and lack of responsibility
My 10-year-old son came to pick up two pizzas. Due to a torn bag, one pizza fell outside.
When he politely reported this, he was met with complete indifference. The Ketchap manager insisted it wasn't his problem and refused to offer any solution. They didn't even consider providing a new plastic bag.
This involved a 10-year-old child. A little humanity and responsibility could have resolved this immediately.
For the price of one pizza, they've now chosen poor service and a negative experience that will remain public. That doesn't seem like something a manager should be proud of.
Furthermore, the pizza we ultimately took home was inedible.
This could have been resolved easily and politely. Very disappointing.
We ordered a delicious large Chinese table for Christmas Day and Boxing Day. It was truly delicious. We especially loved the nasi goreng and Chinese stew.
I will definitely order again! 🤗❤️
Ordered a mixed platter for 2 people via Uber Eats for 47.50.
It took over 75 minutes and arrived cold.
The ground meat was literally black on both sides. It wasn't Greek rice, but regular tomato-flavored rice.
Tzatziki tasted good.
The flavor of the other meat was also good.
The portion was meager; for 2 good eaters, it's too little.
In short, for 47.50, this is really not right. We paid way too much.
Especially since we had to heat it up ourselves in the microwave.
It's so strange that you accept orders but can't deliver... and then you turn off your phone...
After waiting for over an hour and a half, the order was canceled...
This is truly the worst bakery I've ever experienced.
- There are often holes in the bread. They cut it too warm, I think;
- Their cheese sticks often smell like curry. And taste like everything except cheese;
- The croissants are anything but fluffy. They're supposed to be a nice, light roll; here, it's a block of concrete.
Their sweets (chocolate) are good, perhaps that's their specialty. But their cheese sticks and croissants are simply inferior to those at Nettorama. That's a bit worrying, I think...
As a family, we wanted to place a €200 order, but we couldn't do it online. So we called the owner and asked if we could still order. He said we could order, but we'd have to pay cash and pick up the order. We agreed and went to the store at the specified time to pick up our food. Unfortunately, we found the door closed. Unbelievable how they treat us. This is the last time we'll buy food here!