Overall, the food was okay. The fried chicken was really good, and everything arrived reasonably warm and within 45 minutes on a Friday evening.
Unfortunately, I was quite disappointed with the cheeseburger. The bread was very crusty and hard rather than a soft burger bun, and together with the slightly dry patty, it made the whole burger quite dry. The bread itself might be good for another type of sandwich, but I really don't think it works well for a burger. It also felt more like a sandwich with a patty inside than a cheeseburger. The pickles were missing, and there wasn't much cheese that I could taste.
Nothing was terrible, and the chicken was really good, but unfortunately I was craving a cheeseburger and this just didn't hit the spot. I don't think I'd try this again for a burger, but maybe for the chicken.
On March 9th, we ordered two menus from De Beren Berkel en Rodenrijs. Shortly after ordering, we received a call saying the menu in question was sold out. It happens, so we indicated we'd prefer a refund so we could order from another location. They said they'd take care of that. That same evening, we ordered from De Beren Zoetermeer – perfectly fine.
But now, almost a month has passed, and we still haven't received our refund. We've called several times and each time, we're told a different story. First, the money was supposedly on its way, then the system malfunctioned, and finally, it turned out that only the owner can refund money. He happened to be on vacation and would be back after Ramadan. That was a while ago, but still nothing has happened. I called again today, and again: maybe the owner will be there tonight, so we can call again tonight hoping he's there.
I wasn't planning on leaving a negative review at all. It can happen that something is sold out, or that something goes wrong with the refund, or due to circumstances like vacation. I understand. But at least make sure it's handled properly afterward. Let someone else take responsibility in the owner's absence. No proactive communication, no return calls, no accountability. Now I have to keep calling back, and nothing gets resolved. A truly disappointing experience.
I love it here. I went here everyday when I stayed at the hotel next door. The falafel wrap is so delicious and fresh. You feel perfectly full and the prices are great. Staff is friendly and fast
BAD!! We have been ordering pizzas from this pizzeria for years, but today's were truly inedible. The meat seemed spoiled. After calling, we were told that they are using a new type of salami. New or different pizzas turned out not to be an option. We would get the other salami again next time.... There will be no next time for us. After ordering here for several years, we are no longer customers.
The first time it was delicious so I ordered it again what a disappointment, rice dry and no taste, the sushi from AH is even better to eat. Never again for us
Very poor service. I ordered two pizzas that were never delivered and I am still trying to get my money back. I have been emailing back and forth with head office for almost a month, who referred me to the branch, but I still haven't heard anything from them. Very poor treatment of a loyal customer. I will never order anything here again.
The worst BK in town, eats off the floor, it's healthier....Very disappointing... I ask if I can charge my phone using the outdoor outlet. They tell me I have to buy something first. I was going to do it anyway. I pay for two meals, and then they tell me the outdoor outlets don't work. If I want, I can put it at the counter, but to check from time to time; they're not responsible. Why don't they just tell me they don't work? Because of the sale of two meals? This restaurant is so needy that they have to deceive? I'd do crowdfunding for them, what a shame. Anyway... I won't be back... they're in a lot of need, from what I can see.