I hope someone finds this useful, but I do not recommend this place.
We sat at the table downstairs, but since it was a table for 4, waitress asked us to sit at another table for 2 (place was 1/3 empty at the time, but okay, not a problem). She sat us down at a table upstairs and gave us menus. Then we were waiting for like 15 minutes and nobody took our order, but people who came in after us were ordering. I went to the counter and asked if they can take our order and then another waitress said we should order via QR code. I do not know why she couldn’t tell us that at the begining. So we ordered via QR code and had to pre-pay our order.
When we got our order, one person got it wrong (pouched eggs with bacon instead of salmon). I asked for replacement and the second time I got completely overcooked eggs. At that time I was already shaking and wanted to leave, but since I pre-paid and already lost 45 minutes of my time my friend went downstairs and asked for a new plate. Luckily third time everything was fine and waitress asked if I wanted a complimentary drink, which was kind. The whole experience all together was really not good, especially considering the prices.
I think you should really pay more attention to customer service, the place was not even full and anyways there were so many problems. Also to all the customers I recommend you that you sit downstairs and don’t pre-pay.
Every visit brings a new level of frustration. You ask for poached eggs, they bring boiled. You sit down, and before you can even look at the menu, someone insists on taking your order. When you say you’d like to check the menu first, their enthusiasm vanishes. Later, you have to chase a waiter just to place your order.
But today, they truly outdid themselves.
We were a group of ten, and I was the first to leave. I went to the counter — not the table — to pay only my share. The waiter said he couldn’t do that and When I asked why, a woman suddenly appeared, introducing herself as the manager. She declared that she was too busy to take separate payments. I calmly explained that I wasn’t asking for separate bills at the table — I was at the counter, ready to pay.
Her response was astonishingly rude and dismissive. She kept talking in a condescending tone, clearly irritated that I even dared to question her logic. My 3-year-old son, watching all this, asked, “Mom, why is she speaking like that?” — a question I honestly couldn’t answer.
What made it worse was that while being openly dismissive toward me, she turned around and smiled politely to the woman behind me in line — saying “sorry” to her while ignoring me. It was hard not to feel that she was being extra rude simply because I’m not Dutch.
The food is average at the best, overpriced, and absolutely not worth the attitude. Unless you enjoy being treated like an inconvenience, I strongly suggest staying away.
I’ve lived and worked in many countries and met people from countless cultures, but I’ve never encountered anyone in hospitality as unprofessional and unpleasant as this waitress. While they may be short-staffed, it’s not the customer’s responsibility to accommodate their chaos . Being understaffed doesn’t excuse arrogance, — and at Eendracht, arrogance seems to be part of the menu.
A nice place to take kids in the afternoon. However, the dinner menu is limited and not good quality. Spare ribs were dry, fries were soggy, etc. It's a shame!
We're familiar with breakfast clubs from Germany, and this one is nothing like them. The ambiance is very basic; the chairs tip over at the slightest touch.
We were asked to move to a different table because there were only two of us at a table for four.
While understandable, it was odd that we were asked about it, since there was another couple sitting at the four-person table next to us. The server couldn't give me a reason, except to say, "Because she said so."
So we left.
In short: highly recommended in Germany, but unfortunately not here in Amsterdam. We haven't experienced anything like it in any other restaurant here.
Oh, and we weren't really served either.
Great restaurant, the food is high quality and very tasty. The service was incredibly fast (we went during quiet hours). The service was very pleasant, contrary to other reviews mentioning a waiter we apparently didn't see. I highly recommend it.
I had a nice dinner at Restaurant Rouhi - the buns were definitely my favorite, and that miso soup was a total surprise in a good way. But man, the service was kinda crap. Felt like it was run by a bunch of kids with zero hospitality experience. It's December, I'm freezing my mittens off, so I ask for hot water. The waitress straight-up laughs at me and then judges me for it, like "Why no ice? Everyone wants ice!" Uh, really? That's no way to treat customers.
The vibe was all wrong too - felt like I was eating in a shopping mall with those super bright lights. Not cozy at all.
They're closing in a few weeks, so fingers crossed they hire some nicer staff when they reopen.