Unfortunately, this was the one meal in Amsterdam that really disappointed us, particularly because the service and food everywhere else we visited had been exceptional.
We waited quite a while to be served and ordered our mains with the wine pairing. Both wines arrived well before the food, including a white wine that was already warm, so they were taken away to be brought back with our meals.
The problem was that we didn't have consistent servers. The person who took the wine away didn't appear to know when our food had arrived, while the person who brought the food clearly didn't know we'd ordered a wine pairing. As a result, neither wine came back. We eventually had to ask for them when we were already halfway through eating. Warm white wine and cold food is pretty much the opposite of how a wine pairing should work.
The food itself had some good elements. My husband's sauce was delicious, but his pasta was cold and the mushrooms lacked flavour. However tasty a pasta dish might be, serving it cold is always going to spoil it. My burger was perfectly nice, although nothing particularly special, but the chips were cold to the point that I didn't eat them. If you're serving burger and chips and half the plate is left uneaten, someone should really notice.
That was probably the biggest issue. The restaurant wasn't particularly busy and there seemed to be plenty of staff, but there was very little attention to what was happening at individual tables. Staff seemed to spend quite a lot of time talking amongst themselves and, when our plates were eventually cleared with a significant amount of food left, nobody asked whether there had been a problem.
We raised it ourselves at the end and even had to suggest whether they might offer us a cocktail at the bar. They eventually did, which we appreciated, but we'd much rather someone had checked on us during the meal and had the opportunity to put things right then.
The menu is quite limited too, so this isn't a case of a kitchen trying to execute a huge number of dishes.
Perhaps we were unlucky, but compared with the exceptional service and quality we experienced everywhere else in Amsterdam, this really stood out for the wrong reasons. It could be so much better, but based on our experience I would avoid it.
I was hungry and thought, "Let me try it here." Well, I was wrong about that. Disgusting! I didn't even want to give it to my dog because I was afraid of poisoning him. If you want to catch a disease worse than corona, definitely buy it here.
If you cooked as well as you get reviews blocked, you might actually amount to something.
My order took 1 hour and 20 minutes, called to order a drink extra as I forgot, they refused to take my order! The fries was not fresh, and soo bad, had to throw them away. To be fair the burger was okay but the rest is bad.
I’m always ordering from here, but this time was very bad.
Personally, I don't understand the 1-star reviews. Of course, if something isn't good, people will let it be known, but as soon as it is good, you don't hear anyone complaining. That is why I am writing this honest review.
The food is simply good; it is fried fish, exactly what you ask for at a fishmonger. In my opinion, the fish needs very little seasoning and tastes really good. Occasionally, some fish may have turned over due to the weather or transport.
But I don't think it is justified to say that it is not good at all.
The staff is friendly, and you can easily have a chat with them. So, as a customer, take the initiative to strike up a conversation.
The location and atmosphere here are top-notch. The interior of the shop is neat and in keeping with the style of the surroundings; I can't write anything terrible about that.
Extremely disappointing experience. I placed my order, waited for hours, and it never arrived. No one could tell me what was happening or provide any updates. To make things worse, Uber Eats wouldn’t let me cancel the order, so I was stuck waiting with no solution. In the end, I wasted hours and never received my food. I hope they improve their communication and customer service so other customers don’t have to go through the same experience.
Very bad experience with Domino’s Pizza in Diemen
I had a 30% discount voucher and used it for my order via the website. After the discount, the order cost €35. I paid the amount online, the money was debited immediately, but the order was subsequently not placed.
Therefore, I tried again via the Domino’s app. Unfortunately, exactly the same thing happened: the money was debited, but the order was not created again.
I then contacted the branch by phone. I was told that they could not see an order and that the money would eventually be refunded. No one could tell me exactly when this would happen.
The result: my family and I ended up without pizza, without food, and without €70 that had by then been debited from our account.
This is truly unacceptable. If a payment is debited but the order is not processed, this problem should be resolved immediately. I am very disappointed in the service of Domino’s in Diemen. Very disappointing experience with Domino's Pizza in Diemen
I had a 30% discount voucher and used it when placing an order through the website. After the discount, the order came to €35. I paid online, the money was charged from my account, but the order was never actually placed.
I then tried again using the Domino's app. Unfortunately, exactly the same thing happened: the money was charged, but the order was not created.
I called the store and was told that they could not see either order and that the money would eventually be refunded. However, nobody could tell me when I would actually get my money back.
The result: my family and I were left without pizza, without dinner, and without €70 that had already been taken from our account.
This is completely unacceptable. If a payment is successfully charged, but the order is not processed, the problem should be resolved immediately. Very disappointed with the service at Domino's in Diemen.
I was eating here with a friend today. Unfortunately, we were scammed. We ordered an XXL frikandel, but we received an XXL frikandel speciaal, even though we didn't ask for that. The man behind the counter said the price was lower than what we eventually paid. Scam business.
I haven't received my order; I've been waiting over two hours. This is the second time this has happened in a week. I do not recommend delivery from this restaurant.
We have been ordering here regularly for 6 years. It is always delivered neatly and quickly; we have never had any problems. Once a drink was forgotten, so they came back and forth to bring it. Very professional! We have a strong preference for the shawarma pizza, calzone, stuffed durum, and spare ribs. Delicious with extra garlic sauce!
Ordered here and a container full of vegetables for 20 euros. It was supposed to be chicken in black bean sauce. Unbelievable. The 3-year-old didn't even get a full stomach. You would think that for 20 euros, one woman and one child should be able to eat. The delivery driver was super sweet though. The restaurant owner didn't want to resolve anything, demanded proof. And I was told I should just come by myself, even though I ordered and explained that this is completely impossible. Sad!