This is the mercure restaurant. It has been renamed to 'at west'
I am giving this place a 5 star rating just to bring the average up. It's probably worth 4 but certainly not 2 stars! Food was solid and the drinks were nice. The staff were friendly. This is no Michelin star but cmon, it's not a 2 star 🤣
If you're staying at the hotel, I would go here with no hesitation.
The Alfredo pasta was quite tasteless to be frank; restaurant is nicely decorated which helps the atmosphere; staff was very busy (also known as (aka) not enough staff...); I ordered an appetiser drink and another drink for the main course, but both were presented at the same time and ten minutes later, even after the appetiser was served......
The order was wrong for the 3rd time; the fries arrived cold and soggy after I ordered them. The snacks were also lukewarm, and the croquette looked like it had been deep-fried twice. When I called, I was told I could have picked it up myself… I will never order from here again.
⭐☆☆☆☆
Absolutely awful customer service at the FEBO by the Olympic Stadium.
There is a particular male employee who consistently comes across as extremely rude, dismissive and disrespectful towards customers. He seems to have plenty of time to be unpleasant and make customers feel uncomfortable, but apparently never has time to actually provide basic customer service.
On top of that, I have personally experienced behaviour from him that I found racist and completely unacceptable. No customer should be made to feel uncomfortable or unwelcome because of their background or appearance.
I genuinely don’t understand how someone with this attitude is allowed to represent a customer-facing business. FEBO should seriously look into the behaviour of this employee, because it reflects terribly on the location.
I certainly strongly recommend management address this.
Ordered food, waited 2.5 hours without any message. The delivery person finally arrived, the entire trunk of the scooter containing just one soup with all my dishes that my family and I had been waiting for.
Called the restaurant and they only say you will get your money back. No other solution to urgently provide my family with food. Ridiculously bad service & I will never order from here again!!!!!!
Really enjoyed our dinner at Shiso Rembrandtplein. The food was delicious, the service was great and the whole team was super friendly. We had a really nice evening and would definitely come back!
Bartender is made to do everything while waitress has smoke breaks and never once comes by to check on you. Food is not authentic mexican but I guess it is good enough to eat. Ask for salt you'll need it. Salsa no flavor or spice. Drinks are decent. I wouldn't come back and honestly only posted this for my fellow eaters out there to beware.
Friendly staff and the food was delicious. Had the crispy chicken and the smash burger. Both were very tasty. Good flavor and a nice sauce came with it. The staff is attentive and friendly.