Worst customer service experience ever. Not being a native speaker, misreading a label and then get ripped off at the cashier. "Can we change to the discount item?!?" "Not possible due to hygiene reasons ..." But all the items anyway are laying around without any proper protection and self service. First time and never again ... At least the food was not 1 star ...
Where to start? We went there to order two pizzas to take away. The young people who were obviously overwhelmed and lacking coordination in their work were not really nice. The total paid did not match the prices displayed. After paying we were asked to wait 10 minutes…we waited 40 minutes which allowed us to observe the preparations. Everything is done barehanded, i.e. without gloves. We touch the cash register then the money then from there we knead the pizza dough we touch the toppings we touch the money we answer the phone then we continue to top the pizzas. The couriers place their bags on the work surface and fill them with the pizzas to be delivered, but before doing so they put the pizzas in the boxes after having cut them, all without washing their hands. Hygiene more than scandalous.
Salads: we take ready-made bags, open them and pour them into salad boxes. No rinsing wash. It's shameful. It’s nice to see young people working but there are several basic rules of the catering industry to review…
We received a wonderful welcome, and even had the chef come to our table to discuss the perfect gluten-free diet for my daughter.
Full praise for his dedication and the delicious gluten-free food.
That guy who's been working there for a long time is really not friendly at all. They also don't have milkshakes, even though they advertise them, and they don't answer the phone. So you have to wait at least half an hour for your food.
Disgracefully bad sauto soup, you shouldn't sell it like that! The tiny bag of dry ingredients makes it 80% broth, with sambal oelek. Very bad, even with home-made fries added.
I called the place several times to ask where the pizza was. I ended up driving there myself to pick it up, which took a total of 3.5 hours, and the delivery arrived 2 hours later than the estimated time. I spent 80 euros on a half-cold pizza. I did get a bottle of coke and a cookie for the wait.