The food is excellent — flavorful, well-cooked, and definitely the highlight of the visit.
Unfortunately, the service during one of my three visits (this month) was not very welcoming. The two ladies serving made me feel uncomfortable, almost as if I was eating for free rather than as a paying customer. Moreover, the restaurant also felt a bit suffocating due to poor air ventilation, and the lighting could be brighter. Improving these areas would greatly enhance the overall experience.
It's true that when traveling, not every dish guarantees an outstanding experience; after all, trying restaurants also involves a degree of chance. However, it's concerning that two diners ordered the same dish—roasted chicken skewer with peanut sauce—and that neither, due to the poor quality, even finished 15% of the meal, without the restaurant showing the slightest interest in asking what happened or if there was a problem. This type of situation reflects a clear lack of concern for the customer experience and gives the impression that the establishment prioritizes the constant flow of tourists over quality, service, and the genuine commitment to hospitality that should characterize a restaurant.
Caminando por la ciudad estábamos listos para el almuerzo y en busca de algún lugar con asientos al aire libre cerca de un canal. Pasamos en la esquina de Rembrandt y agarramos una mesa. Queríamos probar algo de comida tradicional holandesa y nos decidimos por el stampot vegetariano, esencialmente salteado de verduras en puré de patatas. También comimos un bocadillo de queso de cabra con miel, lechuga, pepino y tomate. Ambos eran sabrosos y exactamente como se anuncia. Sin duda un buen lugar para una comida al aire libre donde la gente y la observación de barcos del canal son la actividad principal.
I hope someone finds this useful, but I do not recommend this place.
We sat at the table downstairs, but since it was a table for 4, waitress asked us to sit at another table for 2 (place was 1/3 empty at the time, but okay, not a problem). She sat us down at a table upstairs and gave us menus. Then we were waiting for like 15 minutes and nobody took our order, but people who came in after us were ordering. I went to the counter and asked if they can take our order and then another waitress said we should order via QR code. I do not know why she couldn’t tell us that at the begining. So we ordered via QR code and had to pre-pay our order.
When we got our order, one person got it wrong (pouched eggs with bacon instead of salmon). I asked for replacement and the second time I got completely overcooked eggs. At that time I was already shaking and wanted to leave, but since I pre-paid and already lost 45 minutes of my time my friend went downstairs and asked for a new plate. Luckily third time everything was fine and waitress asked if I wanted a complimentary drink, which was kind. The whole experience all together was really not good, especially considering the prices.
I think you should really pay more attention to customer service, the place was not even full and anyways there were so many problems. Also to all the customers I recommend you that you sit downstairs and don’t pre-pay.
So... I find it really hard to come up with a good review and here is why: we went for dinner at The Greek Embassy and boy did we have a great meal! The food is great! A 10/10! But... where to start with our thoughts on service? Yes, I know Amsterdam is not exactly known for its great customer service, but this experience was a big dissapointment. When we were sat down we waited quite some time for the menu, only to be told after we asked someone that the menu is to be scanned via the QR-code that is hidden on a small candle holder. Why not mention this to (in our case: first time) guests? Also, not one of the staff members came to check in on us during the night ("how is the food? Would you like something to drink? Everything OK? Would you like a dessert?", you know the drill...) and at the end of the night we were presented with the bill without anything being said... it felt kinda like: "get out of here please" (often they ask you: "our kitchen is closing, would you like a last round?"). And it is not the case that the staff members were unfriendly (to the contrary: when they brought our food we were met with a smile) but it is lacking the basic principles of hospitality: a smile and some small talk to make the guests feel welcome goes a long way...
Every visit brings a new level of frustration. You ask for poached eggs, they bring boiled. You sit down, and before you can even look at the menu, someone insists on taking your order. When you say you’d like to check the menu first, their enthusiasm vanishes. Later, you have to chase a waiter just to place your order.
But today, they truly outdid themselves.
We were a group of ten, and I was the first to leave. I went to the counter — not the table — to pay only my share. The waiter said he couldn’t do that and When I asked why, a woman suddenly appeared, introducing herself as the manager. She declared that she was too busy to take separate payments. I calmly explained that I wasn’t asking for separate bills at the table — I was at the counter, ready to pay.
Her response was astonishingly rude and dismissive. She kept talking in a condescending tone, clearly irritated that I even dared to question her logic. My 3-year-old son, watching all this, asked, “Mom, why is she speaking like that?” — a question I honestly couldn’t answer.
What made it worse was that while being openly dismissive toward me, she turned around and smiled politely to the woman behind me in line — saying “sorry” to her while ignoring me. It was hard not to feel that she was being extra rude simply because I’m not Dutch.
The food is average at the best, overpriced, and absolutely not worth the attitude. Unless you enjoy being treated like an inconvenience, I strongly suggest staying away.
I’ve lived and worked in many countries and met people from countless cultures, but I’ve never encountered anyone in hospitality as unprofessional and unpleasant as this waitress. While they may be short-staffed, it’s not the customer’s responsibility to accommodate their chaos . Being understaffed doesn’t excuse arrogance, — and at Eendracht, arrogance seems to be part of the menu.
We're familiar with breakfast clubs from Germany, and this one is nothing like them. The ambiance is very basic; the chairs tip over at the slightest touch.
We were asked to move to a different table because there were only two of us at a table for four.
While understandable, it was odd that we were asked about it, since there was another couple sitting at the four-person table next to us. The server couldn't give me a reason, except to say, "Because she said so."
So we left.
In short: highly recommended in Germany, but unfortunately not here in Amsterdam. We haven't experienced anything like it in any other restaurant here.
Oh, and we weren't really served either.
Great restaurant, the food is high quality and very tasty. The service was incredibly fast (we went during quiet hours). The service was very pleasant, contrary to other reviews mentioning a waiter we apparently didn't see. I highly recommend it.