Never ordering pizza here again; I never received my pizza. And I've been waiting a month for my refund. What terrible service, you really should close the place on Linnaeusstraat.
I have been coming here for over 10 years and unfortunately, I notice that friendliness is becoming increasingly hard to find. I called today to place an order; there were four of us and everyone wanted naan, but the gentleman refused to make it. Making naan is a lot of work, and he was only willing to make a maximum of two. According to the website, you can order naan with every dish, but if you mention this over the phone, he won't do it. Furthermore, the gentleman didn't hear me well and snapped at me with the question: "Why did you say that then?" Well, I didn't say that at all. The end of the phone call was that I decided not to take my order of nearly 80 euros after all. Treating customers like this is simply unacceptable!!!!
We got sat and waited maybe 10 minutes before they swiftly put some cutlery on the table. Then they served us 2 glasses of Coke even though we hadn't even gotten a menu or ordered anything.
I tried to order tap water and they wouldn't let me and I had to pay for the water. We had to flag down our waiter to get our check, and they ended up giving us the wrong one, so we had to flag them down again for the right check.
Overall, the food was okay and I enjoyed it, but I felt that the waiter just didn't want us there at all.
A very disappointing experience. We ordered two English breakfasts, and the service was a complete disaster from the start.
They took ages to serve us, and to make matters worse, we saw them serving customers who had arrived after us and receiving their breakfasts much sooner. When our food finally arrived, our English breakfasts weren't what we had ordered: instead of sausages, they gave us crispy chicken without asking us anything at all. No one asked if we liked it, if we wanted the change, or, even more importantly, if we had any allergies or intolerances.
When we mentioned the situation, the waiter's reaction was even worse: he laughed at us instead of trying to fix the problem or apologize.
It's one thing for there to be a mistake in the kitchen, but quite another for the lack of attention, communication, and respect for the customer. Between the wait, the incorrect order, and the staff's attitude, the experience was terrible.
Personally, I wouldn't return and I wouldn't recommend this place. There are so many places to have breakfast in Amsterdam, and after this experience, I don't think it's worth coming here.
Called at 4:00 AM, even ordered via their own website, and it wasn't delivered until 5:10 AM. If I had known this, I never would have ordered; the food is okay, though.
Unacceptable. Impossible to reach, takes a hell of a long time. Have been waiting 2.5 hours for my food and still nothing. I probably won't get it either. Called the phone number and it's not in use. This is really unacceptable. Strongly advise against this place 🚫❌️ please be careful
I ordered food. It didn't arrive, and now the store is closed. I lost my money! Never order anything from them. Dirty scammers.
Update: I called Foodticket (which handles payments) and now I've gotten my money back!