I have ordered here multiple times, but never again.
With the last order, I contacted them after an hour and a half: "We cannot deliver, we called you." They didn't; in the meantime, I am sitting there without news and starving, waiting for an order that isn't coming. They say they will refund the amount, which I haven't seen of either.
I ordered at 10:20 for the fastest possible delivery. I very politely asked on the phone approximately how much longer it would take so I would be up to date. The gentleman answered and said the delivery driver was nearby. It took fifteen minutes for the delivery driver to arrive at the door... that happens. We opened the mixed bucket and immediately saw that there wasn't enough chicken; at least one of everything was missing (the bucket cost €20). It was on the lukewarm side and everything was somehow incredibly dry... the chicken nuggets were just barely not raw, and I skewered a fry without asking, which was also completely limp. It's possible the notes stated the fries needed to be cooked through, but they certainly weren't!! It was okay to try, but I think €30 is a waste of money...
The order had not been delivered after waiting for 1 hour. I called the restaurant; the order was ready and was about to go out immediately. An hour later, still no food. Called again and were told that the order hadn't gone through, even though it was ready an hour earlier. Thuisbezorgd informed me a minute later that the order had been delivered, but it wasn't!! Waited 2 hours for food that never arrived. The restaurant is offering nothing except waiting another 1.5 hours for food!
Good coffee but incredibly chaotic and ineffective organization. Long queue of people waiting to be served, only one person accepting orders, other 6 (six!!!) Starbucks staff doing nothing. The orders were nor taken in a chronological order.